Sip 1-line hidden base with cordless handset and charger (30 pages)
Summary of Contents for VTech CM18245
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CM18245 Go to www.vtechcanada.com for the latest VTech product news. 4-Line Small Business System Deskset User’s manual (Canada version)
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Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your VTech product can be found on the bottom of the deskset. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.
Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
Important safety information Especially about cordless telephones • Electrical power: The deskset must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the deskset is unplugged, switched off or if the electrical power is interrupted.
Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Go to Go to CM18245 www.vtechcanada.com for www.vtechcanada.com for the latest VTech product news. the latest VTech product news. 4-Line Small Business System Deskset CM18245 4-Line...
Getting started Installation This CM18245 deskset is an accessary of CM18445 concole. You must purchase the CM18445 console and register this deskset to the console before use. Install and set up CM18445 console first before expanding your system with this CM18245 deskset.
Getting started Backup battery installation Install the backup battery, as shown below. In the event of a power failure, the charged backup battery allows the deskset to operate. The backup battery will be charged when you connect the AC power adapter to a wall outlet not controlled by a wall switch.
Getting started Backup battery charging When the deskset loses power with the backup battery installed, the screen indicates the battery status (see the following table). The backup battery is fully charged after 16 hours of continuous charging. See the table on page 79 for battery operating times.
Getting started Deskset installation 1. Install the mounting bracket for tabletop use. Low tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B . Press the flexible tabs into slots C and D until they click into place. Low tabletop position High tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B .
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Getting started Deskset installation 2. Connect the coiled handset and the power cord to the deskset. Plug the large end of the power adapter into a power outlet not controlled by a wall switch. Plug the end of the coiled handset cord into the jack at the bottom of the deskset.
Getting started Wall mount installation (Optional) Tabletop to wall installation To install your deskset in the wall installation position, make sure you first unplug the power adapter from the electrical outlet. 1. Place your corded handset aside. Use a coin to rotate the handset tab 180 degrees.
Getting started Wall mount installation (Optional) 4. Align the wall mounting holes on the back of the deskset with the tabs of the standard wall plate. Push the deskset down until it clicks securely in place. 5. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.
Getting started Add and register a deskset You can add CM18245 desksets to the CM18445 console at any time, each new deskset must be registered with the console before use. The desksets are assigned with available extension numbers starting from 1 in ascending order (1 to 9).
Getting started Add a corded headset (Optional) You can use this telephone handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). To add a corded headset to the deskset Side view of the deskset MS2015 Engraving: 1. Lift open and rotate the plastic cover. Use only 2.
Getting started Getting started Deskset overview Deskset overview MESSAGE WAITING indicator • On when there are new messages in the private mailbox. LINE 1-LINE 4 keys • Press to make or answer a call on the desired line. ANS SYS •...
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Getting started Deskset overview TRANSFER CONFERENCE • Press to transfer a • Press to add another call to an extension. extension or outside line to an existing call. • During message playback, press to transfer the message MENU/SELECT to an extension. •...
Getting started Deskset overview Directory card Use the directory card to record the names of the speed dial numbers you stored. To write names on the directory card: 1. Write the information on the directory card that comes with the package. 2.
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Getting started Deskset overview Menus The > symbol highlights a menu item. Main menu • Directory >Directory • Call history Call history • Ringer setting Ringer setting Deskset setup • Deskset setup • Speed dial • User support • Deskset info •...
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Getting started Deskset overview The following tables provides you with more details on the main menu and the answering system menu of the deskset. Table 1 - Main menu (Press MENU/ in idle screen) SELECT Menu Description Reference Directory Review, add or delete directory entries. Pages 45-49 Call history Review, delete call history entries, or Pages 50-56...
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Getting started Deskset overview Table 2 - Answering system menu (Press ANS SYS in idle screen) Menu Description Reference Play messages Play messages in the private mailbox. Pages 63-64 Mailbox On/Off Turn on or off the private mailbox, or Page 57 set to play an announcement only to caller when no one is available to pick up the call.
Getting started Deskset icon display On when any corresponding extensions are in use. 1 2 3 4 5 Ringer off - On steadily when the ringer volume is set to OFF or the do not disturb function is on. Headset - On steadily when using a corded headset. Backup battery indicator - Shows the backup battery status.
Getting started Alert tones and lights Alert tones One beep The deskset is recording an announcement or memo. Two beeps You have set the hold reminder on; a call has been on hold for more than three minutes. -OR- You have set the message alert tone on. -OR- There is an incoming call waiting.
Telephone settings Deskset setup Menu settings Use this menu to change the deskset settings. 1. Press MENU when in idle mode (when the deskset is not in use) to /SELECT enter the main menu. to scroll to the feature to be changed. The > symbol indicates 2.
Telephone settings Deskset setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is calling. 1. When the deskset is idle, press MENU /SELECT to scroll to Ringer setting, then press SELECT or /SKIP.
Telephone settings Deskset setup LCD contrast Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions. 1. When the deskset is idle, press MENU /SELECT to scroll to Deskset setup, then press SELECT or /SKIP.
Telephone settings Deskset setup LCD language This feature allows you to change the language used for all screen displays. The language settings on the console and desksets are independent. By default, the language is set to English. 1. When the deskset is idle, press MENU /SELECT to scroll to Deskset setup, then press SELECT or...
Telephone settings Deskset setup Call privacy The call privacy is set to Off by default. The deskset allows other extensions to join a call in progress. You can turn this setting on to ensure that only one device uses a line at a time. 1.
Telephone settings Deskset setup Deskset name Use this feature to rename the deskset. 1. When the deskset is idle, press MENU /SELECT to scroll to Deskset setup, then press SELECT or 2. Press MENU/ /SKIP. to scroll to Deskset name, then press SELECT or 3.
MENU/ or /SKIP. 3. Press CANCEL or /REPEAT to return to the previous menu. User support Use this feature to display the VTech website. 1. When the deskset is idle, press MENU /SELECT to scroll to User support, then press SELECT or 2.
Telephone operation Telephone operation The deskset comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection setting, see Primary line on page 21 for details. When you answer a call, the deskset automatically selects the ringing line.
Telephone operation Telephone operation On hook dialing (predialing) 1. Enter the telephone number. Press DELETE to make corrections. 2. Lift the handset or press SPEAKER to dial. -OR- To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset.
Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear two beeps if someone calls while you are in the middle of a call. • Press FLASH to put your current call on hold and take the new call.
Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference. While on a call, press HOLD. The corresponding line key (LINE 1-LINE 4) indicator for the line on hold flashes slowly.
Telephone operation Options while on calls Call privacy During a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up or resume the call you put on hold. To turn call privacy off during a call: 1.
Telephone operation Options while on calls Recording a call Use this feature to record a phone conversation during a call. The recording is treated the same as memos and is marked as a new message in the private mailbox. Listen to recorded conversation the same way as incoming messages or memos (see Message playback on page 63).
Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history or redial list. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history, redial list or speed dial memory.
Telephone operation Redial The last 10 telephone numbers dialed (up to 32 digits) are stored in your deskset. To view the 10 most recently dialed numbers 1. Press AUTO REDIAL to enter the redial list and display the most recently called number.
Telephone operation Redial To delete a number While the screen displays the desired number, press DELETE to delete the number from the redial memory. You hear a confirmation tone. Auto-redial Use this feature to automatically redial a number twice, with a 30 seconds countdown in between the two dials.
Telephone operation Conference call The system can support 6-party conference with a maximum of four outside calls and two system extensions (including the initiating party). Establish a conference call There are two ways to establish a conference call. A. Hold an intercom call After establishing an intercom call with another system extension, the initiating party holds the intercom call and invites an external party to join the conference by making an outside call.
Telephone operation Conference call 3. Press CONFERENCE at any time to begin the conference call. 4. If necessary, repeat step 2 (make another outside call) and step 3 to invite another external party to join the conference until the maximum capacity is reached.
Telephone operation Intercom You can use the intercom feature for conversations between this deskset and other system devices. Make an intercom call to an extension 1. Press INTERCOM on the deskset when it is idle. SELECT or 2. Press to scroll to a desired extension, then press MENU/ /SKIP.
Telephone operation Intercom Hold an intercom call During an intercom call, press HOLD. After the call has been put on hold for more than three minutes, a double beep sounds every 30 seconds. To turn off the reminder beep, see Hold reminder on page 22.
Telephone operation Call transfer You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: 1.
Telephone operation Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call: 1. Press INTERCOM on the deskset while on a call.
Telephone operation Paging You can directly broadcast your voice to the speakerphone of the console, any deskset and handset. The extension(s) you called can respond by pressing the PAGE key to begin a two-way communication. Make a paging call to an extension 1.
Telephone operation Paging Make a paging call to multiple extensions 1. Press PAGE on the deskset when it is idle. to scroll to Group or All, press SELECT or /SKIP. 2. Press MENU/ If you choose Group, press • to scroll to a desired group of SELECT or /SKIP.
Telephone operation Speed dial This deskset has 32 speed dial locations where you can store and dial phone numbers or system extension numbers. You can store up to 32 digits in each location. You can access the first 16 locations using only the speed dial keys.
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Telephone operation Speed dial Assign a speed dial entry (continued) To add a new phone number: 1. When the deskset is idle, press MENU /SELECT to scroll to Speed dial, then press SELECT or /SKIP. 2. Press MENU/ 3. The screen displays Speed dial: Press a speed dial key to edit. Press the desired speed dial key, or press LOWER followed by the desired speed dial SELECT or /SKIP.
Telephone operation Speed dial Dial a speed dial entry When the deskset is idle, press the desired speed dial key for the destination party in the upper location. -OR- When the deskset is idle, press LOWER, then press the speed dial key for the destination party in the lower location.
Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. Capacity The directory of this deskset can store up to 100 entries, with a maximum of 24 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers.
Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. 1. When the deskset is idle, enter the telephone number (up to 32 digits). SELECT. Use the dialing keys to edit the number, if necessary. 2.
Directory Create directory entries Create a new directory entry (continued) -OR- 1. When the deskset is idle, press MENU /SELECT SELECT or /SKIP to choose Directory. 2. Press MENU/ to scroll to Add contact, then press SELECT or /SKIP. 3. Press MENU/ SELECT.
Directory Search directory Search by name The names appear in alphabetical order. Follow the steps below to search for directory entries on the deskset. /DIR on the deskset. The screen displays the first entry in the 1. Press directory. 2. Press to browse through the directory.
Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the deskset screen. You can use the directory review (page 47) or name search (page 48) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting the corded handset, or pressing SPEAKER...
Call history About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring.
Call history Caller ID information How the caller ID information (call log) works The telephone stores caller ID information for the last 50 incoming calls in the deskset. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information.
Call history Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that CHRIS appears on the screen matches the corresponding name 8002677377 in your directory. 11:00pm 12/21 New [SELECT] to add For example, if Christine Smith calls, her name appears...
Call history Caller ID operation View dialing options Although the incoming call history entries have 10 digits (the area code plus the CHRIS seven-digit number), in some areas, you Press # 8002677377 may need to dial the seven digits only, 11:00pm 12/21 New 1 plus the seven digits, or 1 plus the area...
Call history Caller ID operation Save a call history entry to the directory 1. When in the caller ID history, press to browse to the number you wish to save. SELECT. The screen displays Edit number. Use the dialing 2. Press MENU/ keys to edit the number (up to 32 digits).
Call history Caller ID operation Delete entries To delete a call history entry: 1. When in the caller ID history, press to browse to the number you wish to delete. 2. Press DELETE to delete the shown entry from the caller ID history. The screen displays Deleted.
Call history Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason The number has been set as private. PRIVATE NUMBER The name has been set as private. PRIVATE NAME Both the name and number have been set as PRIVATE CALLER...
Answering system Private mailbox setup This deskset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the deskset are turned on. When the auto attendant in the console picks up a call, the caller has to enter the extension number of this deskset to access the private mailbox.
Answering system Private mailbox setup Announcement An announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Extension X is not available to answer your call right now. Please leave a message after the tone.” (X is the extension number of your deskset.) You can use this announcement or record your own.
Answering system Private mailbox setup To play and select the default announcement: 1. When the deskset is idle, press ANS SYS. to scroll to Settings, then press /SELECT or /SKIP. 2. Press MENU to scroll to Mailbox On or Announce only, then press 3.
Answering system Private mailbox setup Message Length Use this feature to set the maximum length of each recorded message. The caller can record a message up to that specific time period. 1. When the deskset is idle, press ANS SYS. to scroll to Settings, then press /SELECT or /SKIP.
Answering system Private mailbox setup Call intercept When a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1- LINE 4). Choose whether private incoming messages can be intercepted by the deskset during recording.
Answering system Private mailbox setup Remaining time The maximum recording time of the deskset is 15 minutes. You can record up to 99 messages in the deskset. Use this feature to check the remaining recording time and message capacity in the system. 1.
Answering system Answering system operation New message indication The deskset displays XX New messages when there are new messages and/or memos in the private mailbox. The MESSAGE WAITING indicator on the deskset turns on when there are new messages in private mailbox. Call screening When the answering system and call screening are turned on (see Call screening on page 60), and a message is being recorded, press...
Answering system Answering system operation To listen to messages in the general mailbox: 1. While the deskset is idle, press ANS SYS. to scroll to Gen MB, then press /SELECT or /SKIP. 2. Press MENU /SELECT or /SKIP to choose Play messages. 3.
Answering system Answering system operation Delete all mailbox messages You can use delete all messages stored in the private mailbox or stored in the general mailbox. To delete all messages in the private mailbox: 1. When the deskset is idle, press ANS SYS. to scroll to Delete all old, then press SELECT or 2.
Answering system Remote access Use this feature to reach your answering system remotely by calling any telephone line connected this deskset from any touch-tone telephone. Make sure the auto attendant feature of your CM18445 console, and the private mailbox of the extension are turned on for this feature to work. Remote access can only play messages stored in the private mailbox.
Appendix Deregister a deskset You may need to deregister the deskset from the console if you already have nine registered devices and need to replace a deskset, or if you wish to change the assigned number of your registered devices. You must first deregister the desired device(s), and then register the device(s) individually.
Appendix Deskset display screen messages All Caller ID histories are deleted. All calls deleted. All group settings for paging call are cleared. All group settings clear. All old messages in the private mailbox are All old msgs deleted. deleted. There are no entries in the caller ID history. Call history empty The deskset is making an intercom call.
Appendix Deskset display screen messages The extension on the desired line is holding Line user’s an intercom. You cannot barge-in it at the intercom in use moment. The telephone line X is in use. Line X There is an incoming call from line X. ---Line X--- Incoming call The deskset is transferring a call to a...
• Refer to Deskset installation on pages 4-5 to reset the system. Allow at least one minute for the deskset to reset. • This system is not compatible with any other VTech 4 line business telephones, except for the CM18445 console.
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Appendix Troubleshooting I hear a double-beep sound every 30 seconds. • There is a call on hold at this extension. Press the LINE key of the call on hold to return to the call and turn off the reminder beep. The deskset display screen is blank.
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Appendix Troubleshooting System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.
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Appendix Troubleshooting I have difficulty hearing messages. • Press +/VOL to increase the speaker volume on the deskset. The answering system does not respond to remote access commands. • Make sure you are using the correct remote access code (page 59). •...
Appendix Maintenance Taking care of your telephone • Your deskset contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your deskset if you ever need to ship it. Avoid water •...
Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Limited warranty 1. What does this limited warranty cover? The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions.
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Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT.
Index Add a headset 9 FCC, ACTA and IC regulations 75–76 Add a speed dial entry 42–43 Flash 27 Alert tones 17 Announcement 58–59 Handsfree use 26 Answer a call 26 Hold 28, 37 Answer an intercom call 36 Hold reminder 22 Auto-redial 33 Icons 16 Blind transfer 38...
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Index On hook dialing (predialing) 26 Technical specifications 79 Operation 25–44 Telephone operation 25–44 Overview 10–15 Temporary tone dialing 27 Transfer a call 38, 39 Troubleshooting 70–73 Pacemaker patients ii Two-way recording ii Paging 40–41 Phonebook (directory) 45 Predialing 26 Volume 18, 27 Primary line 21 Volume control 27...
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