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VideoIQ ICVR User Manual

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VideoIQ

User Guide

Release 3.0

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Summary of Contents for VideoIQ ICVR

  • Page 1: User Guide

    VideoIQ User Guide Release 3.0...
  • Page 2 VIDEOIQ, and VIDEOIQ retains title to each copy of the Software. Your license to the software is for use with VideoIQ equipment. You may install the Software on as many PC clients as necessary solely to manage and use your VideoIQ equipment.
  • Page 3 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR FOR ANY CLAIM BY ANY THIRD PARTY. 6. General. Any hardware provided to You by VIDEOIQ shall not be exported or re-exported in violation of any export provisions of the United States or any other applicable jurisdiction. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations hereunder shall be void.
  • Page 4 YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND AGREE TO BE BOUND BY ITS TERMS. YOU FURTHER AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND VIDEOIQ, AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY...

  • Page 6: Table Of Contents

    Installing the iCVR Encoder ........
  • Page 7 VideoIQ User Guide Adding a User Account ...........33 Copying User Accounts and Permissions From A Camera .
  • Page 8 Viewing Live Video Across Two Monitors ........85 Using the Live Alarm Pop-Up Window .
  • Page 9 Config Tool ........

  • Page 10: About This Guide

    Install and configure the VideoIQ View software  Requesting Technical Support If you have any problems installing or configuring your VideoIQ hardware or software, review the User Guide. If you’re unable to resolve your problem, please call VideoIQ Technical Support at 888-351-1758, Monday-Friday 8AM-6PM EST.

  • Page 11: Getting Started

    IP66 (or greater) rated housing. IP addressing scheme: By default the iCVR is set to acquire an address  via DHCP. If you’re using a static IP assignment, the IP address subnet and gateway information should be determined before installation time.

  • Page 12: Configuring Your Pc For Dhcp

    VideoIQ User Guide Configuring Your PC for DHCP When your monitoring workstation is on the same subnetwork as your iCVR, the View software connects to the iCVR automatically. For the View software to find the iCVR, your workstation must be configured for automatic IP addressing (DHCP).

  • Page 13: Discovering The Icvr's Dhcp Assigned Ip Address

    5. Click the Alternate Configuration tab and verify the Automatic Private IP address option is selected. Note: The iCVR uses zeroconf for auto discovery. An IP address in the 169.254.x.x range will automatically be assigned to the iCVR. Discovering the iCVR’s DHCP Assigned IP Address The first time a camera is turned on it’s configured for DHCP.

  • Page 14: Aiming The Camera For Best Performance

     moving object for approximately 2 seconds before classifying it. Fast moving vehicles might require a wider field of view so that the iCVR is able to observe them for more than a few frames. Blockages: An object needs to appear unblocked for several frames in ...
  • Page 15  including the sun, don’t shine directly into the lens. Indirect light sources should also be carefully considered. While the iCVR uses an ultra wide dynamic range imager, optical imperfections in the enclosure or the lens might temporarily blind it.

  • Page 16: Installing The Icvr Camera

    Installing the iCVR Camera This chapter describes: iCVR Camera Connections  Installing Your iCVR  Selecting the Best Camera Preset  Focusing Your Camera  iCVR Camera Connections...

  • Page 17: Installing Your Icvr

    Installing Your iCVR 1. Install a C- or CS-mount lens on your iCVR. When using a C-mount lens, first insert the included 5mm spacer, and then install the lens. Use a manual iris lens for indoor applications.

  • Page 18: Selecting The Best Camera Preset

    Installing the iCVR Camera You can connect more than one power supply if redundant power is desired. The iCVR will switch over to the second power source automatically if the first power source is lost. Note: When the iCVR is powered up, it displays its IP address for three minutes.

  • Page 19: Focusing The Camera

    5. If you are using an auto-iris lens, open the iris completely before focusing the camera to assure proper focus at night. The iCVR comes equipped with an easy way of doing this: a. Turn on the on-screen display menu (see above).

  • Page 20: Installing The Icvr Encoder

     iCVR Encoder Connections iCVR Connections Function SD Memory Slot Used only with the diskless iCVR for optional video storage. Audio Connector Output port that allows you to connect a speaker and stream audio. Reset Button Allows you to reboot the camera.

  • Page 21: Connecting The Encoder To A Camera

    24 VAC (use the included connector)  You can connect more than one power supply if redundant power is desired. The iCVR will switch over to the second power source automatically if the first power source is lost. Connecting a PTZ Camera to the Encoder...
  • Page 22 Installing the iCVR Encoder the Encoder serial connector, and the R+ and R- cables from the camera should connect to the T+ and T- slots. 3. For a half-duplex camera, connect the R+ and R- cables from the camera to the T+ and T- slots on the Encoder.

  • Page 23: Installing The Dome Camera

    Installing a Dome Camera This chapter describes: Dome Camera Connections  Installing a Dome Camera  Selecting the Best Camera Preset  Adjusting and Focusing the Camera ...

  • Page 24: Dome Camera Connections

    Line Out Connector Connection cable that allows you to connect a speaker. Ethernet Port Used for network communications, and can also be used to power the iCVR (PoE). Power Connector Connection for 12V DC or 24V AC power (connectors included).

  • Page 25: Installing The Dome Camera

    Installing a Dome Camera Installing a Dome Camera Surface Mount 1. Determine where you want to mount the camera. Peel the back off of the adhesive alignment template and place it on the wall. 2. Drill pilot holes using the drill guide marks. 3.
  • Page 26 VideoIQ User Guide Flush Mount 1. Determine where you want to mount the camera. Peel the back off of the adhesive ceiling hole template and place it on the ceiling. Cut away the ceiling material. 2. Insert the mounting plate into the ceiling hole and tighten the support screws (highlighted).
  • Page 27 Installing a Dome Camera Pendant Mount from the Wall 1. Determine where you want to mount the camera. Place the mount plate against the wall and secure it using the enclosed screws. You may need to drill pilot holes. 2. Thread the cables through the mount plate. 3.
  • Page 28 VideoIQ User Guide Pendant Mount from the Ceiling 1. Determine where you want to mount the camera. Place the mount plate against the ceiling and secure it using the enclosed screws. You may need to drill pilot holes. 2. Thread the cable connections through the side of the ceiling mount plate.

  • Page 29: Selecting The Best Camera Preset

    Installing a Dome Camera Selecting the Best Camera Preset The iCVR bundles an extensive range of electronic settings in four easy-to-use presets. In most cases the preset value is the only camera setting you need to change. You can access these options through the on-screen display: 1.

  • Page 30: Adjusting And Focusing The Camera

    VideoIQ User Guide Adjusting and Focusing the Camera 1. Remove the dome cover from the camera. 2. Move the lens into the desired postion by loosening set screw A, adjusting the pan rotation ring (A), then tightening the set screw.
  • Page 31 Installing a Dome Camera While adjusting the focus and zoom, hold the spare dome over the lens to simulate conditions when the dome has been installed. 7. Replace the dome cover and tighten the screws.

  • Page 32: Installing And Uninstalling View

    PC monitor with a minimum of 900 pixels vertical display resolution.  Installing the View Software Insert the VideoIQ View installation disk in the CD drive of your computer. Note: When installing View you must be logged into the PC as the administrator.
  • Page 33 VideoIQ User Guide 2. When the installer window appears, click Install VideoIQ View Software. Note: If the installer does not automatically start, your auto-play feature may be disabled. Access the installation CD directly and double-click the VideoIQViewInstaller application icon. 3. The VideoIQ View installer reviews the software installed on your...
  • Page 34 Installing and Uninstalling View 4. Review the end user license agreement. Select “I accept the license agreement” and click Next. If you choose not to accept the license agreement the installation is cancelled. 5. The software is installed in the C:\Program Files directory of your computer by default.

  • Page 35: Uninstalling View

    7. Click Finish when the View Setup window indicates your software has been installed. Uninstalling View If you want to uninstall the View software: 1. On your computer go to Start -> Control Panel-> Add or Remove Programs. 2. Scroll to VideoIQ View and click Remove.
  • Page 36 Installing and Uninstalling View 3. You will be asked to confirm that you want View removed. 4. The uninstaller removes the View software from your computer.

  • Page 37: Using The View Interface

    Exiting the View Application  Running the View Application The VideoIQ View installer puts a VideoIQ icon on your computer desktop. To run View: 1. Double-click the VideoIQ View icon. 2. When the Log In dialog opens, enter your username in the User Name field.

  • Page 38: View Toolbar

    Log Off – Logs you out of View and leaves the application running.  Exit – Logs you out of View and shuts down the application.  Status Bar The status bar displays the name of the VideoIQ server and the name of the user who is currently logged in.

  • Page 39: Displaying Version Information

    You can display version information for your View software by selecting Help from the VideoIQ menu. The application version number displays: Exiting the View Application To exit the View application, choose Exit from the VideoIQ menu. Note: Closing the View application has no impact on the iCVRs running on your network.

  • Page 40: User Accounts

    Changing a Login Password Users with supervisor-level permission can change the login password for all users. To change your own password: 1. Click the VideoIQ button and select Change Password.
  • Page 41 VideoIQ User Guide 2. When the Change Password dialog displays select the cameras where you to want to change the password 3. Enter the old and new passwords. The password must be a minimum of 4 characters, can include both numbers and letters, and is case sensitive.
  • Page 42 User Accounts To change the password for another user: 1. Click the VideoIQ button in the toolbar and select User Management. 2. When the Verify Your Credentials dialog box displays enter your Password and click OK. If you have different logins on different cameras the dialog box will display a...

  • Page 43: Adding A User Account

    VideoIQ User Guide 3. The User Management dialog box displays, showing all cameras you have permissions on. Cameras are grouped together based on like permissions or users. 4. Select a camera from the Eligible Cameras list. 5. Select a user from the Camera Users field.
  • Page 44 User Accounts 1. Click the VideoIQ button in the toolbar and select User Management. 2. When the Verify Your Credentials dialog box displays enter your Password and click OK. 3. Select the cameras where you want to add a user.
  • Page 45 VideoIQ User Guide 4. Click the New User button. 5. Assign a role to the user by selecting the Supervisor or Operator radio button. 6. Enter a username. 7. Enter the full name of the user. This field is for your reference and does not display in the View application.

  • Page 46: Copying User Accounts And Permissions From A Camera

    You can copy the user account settings and permissions from one camera and distribute them to other cameras. 1. Click the VideoIQ button and choose User Management. 2. When the Verify Your Credentials dialog box displays enter your Password and click OK.

  • Page 47: Editing A User Account

    Copy All: Copies both the users and permissions stored on the source  camera. Click Done. Editing a User Account Once you have created a user account you can easily edit it. 1. Click the VideoIQ button and select User Management.

  • Page 48: Deleting A User Account

    User Accounts 2. When the Verify Your Credentials dialog box displays enter your Password and click OK. 3. The User Management dialog box displays. 4. Select a user and click the Edit User button. 5. Make changes to the User Type, Full name or Password fields. 6.
  • Page 49 VideoIQ User Guide 1. Click the VideoIQ button and select User Management. 2. When the Verify Your Credentials dialog box displays enter your Password and click OK. 3. When the User Management box displays select the user you would like to delete.

  • Page 50: Modifying User Permissions

    Operators have to perform specific functions in View. Note: When you make a change to the Operator Permissions it applies to all users on the selected camera(s) with the Operator role. 1. Click the VideoIQ button and select User Management.
  • Page 51 VideoIQ User Guide 2. When the Verify Your Credentials dialog box displays enter your Password and click OK. 3. When the User Management box displays, select the camera whose permissions you want to edit, then click the Edit Permissions button.
  • Page 52 User Accounts 4. Select the permissions you want to give to all users with the role of Operator. Permission Description Alarm acknowledgment, Allows the user to acknowledge alarms and to use the Output button when enabled. manual alarm output View historic video Allows the user to view historic video after performing a search.

  • Page 53: Configuring View Preferences

    Configuring View Preferences This chapter describes: Configuring View Preferences  Configuring View Preferences You can configure the alarm sounds, storage and video settings on all cameras under the Preferences menu. To access these settings click the VideoIQ button and choose Preferences:...
  • Page 54 VideoIQ User Guide Video Use the Video tab to determine which types of objects you want to see bounding boxes for in View; to indicate if you want to see regions of disinterest (RODs) in thumbnail clips; to indicate if you want to show calibration status, and to enable live pop-up alarms and multi-monitor support.
  • Page 55 This will not affect the storage of videos in your iCVR. You can also use this tab to configure the number of alarms you want displayed on the Alarms page.

  • Page 56: Administering Cameras

    Administering Cameras This chapter describes: Camera List Icons  Camera List Toolbar  Discovering Cameras  Adding a Camera  Editing Connections  Exporting and Importing the Camera Tree  Renaming a Camera  Creating a Camera Group  Deleting a Camera Group ...

  • Page 57: Camera List Icons

    VideoIQ User Guide Camera List Icons The icons displayed in the camera list identify the current state of each camera. Camera Icon Description Camera is connected. Camera is not accessible PTZ camera is connected. PTZ camera is disconnected and is not accessible Camera is disconnected.

  • Page 58: Camera Shortcuts Toolbar

    After your PC is set for automatic addressing, and you have started and logged into View, click the Auto-Discover button in the Camera Shortcut toolbar. If your iCVR and View are on the same subnet, View will automatically find your iCVRs and add them to the camera tree.
  • Page 59 Port Function Default Value Type Control Port Secure communication 5401 between View and the iCVR takes place through this port HTTPS Port Encrypted file transfer and web access to the camera take place through this port. Choose to run the camera over...

  • Page 60: Edit Connections

    View and import it into subsequent instances of View. Exporting the camera tree exports the cameras and/or camera groups, and all camera connection information to a file. To export the camera tree: 1. At the top of the camera tree right-click on VideoIQ.
  • Page 61 VideoIQ User Guide 2. Select Export Camera Tree... 3. The Save As dialog box appears. Navigate to the location on your PC or network where the file will be saved and click Save. 4. The Exporting Camera Tree... status bar appears.
  • Page 62 5. The camera tree settings are saved as an .xml file that can be imported into View. To import camera tree settings: 1. At the top of the camera tree, right-click on VideoIQ and select Import Camera Tree... 2. The Open dialog box appears. Select the .xml file you exported using the...

  • Page 63: Renaming A Camera

    VideoIQ User Guide 3. A dialog box appears to warn you that any existing camera tree information will be overwritten with the new file. Click Yes to proceed with the import. 4. The Importing Camera Tree... status bar appears. The status bar disappears once the import process is complete.

  • Page 64: Creating A Camera Group

    Renaming a camera changes the name for all users logged into View. Creating a Camera Group You can create camera groups to organize your cameras or to apply the same configuration to all cameras in the group. To create a camera group: 1. Click VideoIQ in the camera tree.

  • Page 65: Deleting A Camera Group

    VideoIQ User Guide 2. When the New Group icon appears, right-click on it and choose Rename to assign it a name. 3. When the group name is highlighted, enter the new name and press Enter. 4. To add cameras to the camera group, drag camera icons into the camera group folder.

  • Page 66: Deleting A Camera From The Camera List

    Administering Cameras 1. Right-click the camera and choose Information. The Camera Information window displays the name, IP address, port settings, firmware version, and user list for the selected camera. 2. Click Close when you are finished. Deleting a Camera From the Camera List To delete a camera from the camera list: 1.

  • Page 67: Upgrading Firmware

    VideoIQ Technical Support 1. Contact VideoIQ Technical Support for the link to the download location of the file needed for upgrading the camera firmware. 2. When the Configure Camera window opens, click Firmware.

  • Page 68: Upgrading Multiple Icvrs

    Administering Cameras 5. The Upgrade Camera Firmware page displays. 6. Use the Browse button to navigate to the directory where the upgrade file is stored on your local computer. 7. Click the Upgrade Now button. Upgrading Multiple iCVRs You can upgrade multiple iCVRs simultaneously when they are in a camera group: 1.

  • Page 69: Saving Camera Settings To Backup

    3. Follow steps 4-7 of the preceeding section. Saving Camera Settings to Backup After you have configured the settings in your iCVR, you can archive them to a backup file. To save your camera settings: 1. Select a camera from the camera tree and click the Camera Settings button.

  • Page 70: Restoring Camera Settings From Backup

    Administering Cameras Restoring Camera Settings from Backup You can restore the settings for an iCVR from a backup file if you accidentally misconfigure it. To restore camera settings from an archive file: 1. Select a camera from the camera tree and click the Camera Settings button.

  • Page 71: Using The Force Login

    VideoIQ User Guide The camera settings are immediately reset to their default values and the camera restarts automatically. The camera may take several minutes to become active in the camera list after it restarts. Using the Force Login When the login limit has been reached on a camera a supervisor can login with Force Login and disconnect one or more users.

  • Page 72: Configuring Camera Settings

    Administering Cameras 1. Right-click on the camera in the camera tree and choose Review User Connections. 2. The Current User Connections dialog displays, listing the users currently logged into the camera. To disconnect one or more users check the box next to the name(s), then click the Terminate Connections button.

  • Page 73: Configuring Basic Network Settings

    VideoIQ User Guide Configuring Basic Network Settings To configure basic network settings for a camera: 1. When the Configure Camera window opens, click Network. 2. Specify how the camera should acquire its IP address. If you want the camera to acquire its IP address from a DHCP server, ...

  • Page 74: Configuring Advanced Network Settings

    Administering Cameras If you want to specify the host name for your camera, click Use the  following hostname and specify the host name for the camera. 5. If you don’t want to use the default network ports for communication between the camera and local server, enter the new port information in the Network Ports fields.

  • Page 75: Configuring Hd Video Settings

    VideoIQ User Guide Configuring HD Video Settings 1. When the Configure Camera window opens, click Video. Note: If you’re using an Encoder you will not see this button. If you’re configuring a D1 camera see Configuring D1 Basic Video Settings below.

  • Page 76: Configuring D1 Basic Video Settings

    Encoder you will not see this button. 2. Use the Preset drop-down menu to choose the setting that most accurately describes the lighting where the iCVR is located: Universal: This is the default setting and is ideal for mixed environments, ...
  • Page 77 Note: The location of the title text should not block areas where the camera is expected to detect objects. 5. Pixim Firmware version - This field is used for VideoIQ technical support troubleshooting only.

  • Page 78: Configuring D1 Advanced Video Settings

    Administering Cameras Configuring D1 Advanced Video Settings When the Configure Camera window opens, click Video, then click the Advanced Video Settings tab. Note: The settings on this page should only be configured by an advanced user. Gain Mode: This function sets the gain level for the video picture. Auto Gain Control- Use the drop-down menu to select a pre-determined ...
  • Page 79 VideoIQ User Guide Day/Night: These settings activate an IR cut filter that is in front of the sensor to remove the IR during daytime operation for correct colorimetry. Auto - The IR cut filter is automatically enabled - in during daytime and ...

  • Page 80: Configuring Audio Input And Output

    Administering Cameras Configuring Audio Input and Output This section describes how to configure the audio input and output features of the camera. To record or listen to live audio at the camera an amplified speaker must be connected to the audio jack. A Y cable is required to use of both audio in and audio out.

  • Page 81: Configuring Encoder Settings

    3. Use the slider to adjust the volume level. 4. Click the Stop button. 5. Click Apply. Note: The iCVR supplies a line-level audio output. The Talk button displays on the camera live video window, alarm review panel and the web access Alarm I/O toolbar. Configuring Encoder Settings If you’ve attached an analog or PTZ camera to an Encoder you will need to...

  • Page 82: Configuring Ptz Settings

    Administering Cameras Note: The Night time setting applies to all camera types and should be configured to help the Encoder perform better analytics at night. Configuring PTZ Settings Once you have connected a Pelco P or Pelco D PTZ camera to the Encoder you can use View to: Configure the on-screen camera menu ...
  • Page 83 VideoIQ User Guide 2. Select the Baud rate that corresponds to the serial configuration of the PTZ camera. If you’re uncertain what the baud rate of your camera is, consult your camera manual. Note: Some PTZ cameras use an autobaud algorithm and do not allow you to set a baud rate.
  • Page 84 Administering Cameras To immediately return the camera to the Home position, click the Home icon in the live video window. Controlling Camera Movement You can use View to control the movement or change the direction of the camera two different ways: By clicking anywhere on the live video window to move the camera in the ...

  • Page 85: Configuring Input/Output Settings

    3. Use the Alarm Output options button to specify if you want the alarm output of the iCVR to be Normally Open or Normally Closed. a. Use the Following button to specify if you want the output device to be triggered for the duration of the rule violation.

  • Page 86: Configuring Storage And Compression Settings

    Administering Cameras Configuring Storage and Compression Settings The Storage and Compression Settings window lets you configure the picture quality, video storage and compression level of your video. 1. When the Configure Camera window opens, click Storage & Compression.
  • Page 87  Video option. 3. The iCVR allows recording and monitoring of 2 video streams: a high-quality video stream for alarms, and a low-quality video stream that can be used to record continuously. If you want to continuously record low-quality video select Video or Video with Audio.

  • Page 88: Configuring Date And Time Settings

    5. Click OK. Note: Note: The iCVR does not contain a battery backup for a real-time clock. VideoIQ strongly recommends that you configure the iCVR to get its time through an NTP server, which allows the iCVR to always have accurate...

  • Page 89: Configuring Analytics Settings

    When auto-calibration is turned off you may see more false positives. 4. If you use View to watch and review video clips, select No for Embed Colored Object Detection Boxes in Video for Integrated Systems. If your iCVR is integrated with a VMS system, select Yes. 5. Click Apply.

  • Page 90: Configuring Email Settings

    Administering Cameras Configuring Email Settings Email Settings work together with Send email notification on the Actions tab of a rule to allow you to receive system alerts or rule violations when not logged into View. The notification lists the camera name, rule violated or system alert, and links to the video alarm clip as well as live video.

  • Page 91: Configuring Ftp/Http

    VideoIQ User Guide 5. Enter the name or IP address of the SMTP server in the SMTP Settings: Server field. Enter port information when using a non-standard port. 6. Enter login credentials for the SMTP server in the SMTP Authentication fields.
  • Page 92 Administering Cameras When an HTTP server is configured you receive the alarm data, with option of also receiving the alarm clip. You must be logged into View as a supervisor to configure these settings. Note: Ensure that the appropriate ports are open in the firewall to allow the server to receive alarm clips and/or data from the camera.
  • Page 93 VideoIQ User Guide Configuring HTTP 1. Click Add HTTP. 2. Check the Enable box to activate this entry in View. Note: If you have multiple HTTP servers set up in View, each with the Enable box is checked, alarms clips will be sent to each server.

  • Page 94: Viewing Live Video

     Viewing Live Video You can view live video from an iCVR by clicking the Live Video button on the View toolbar, then double-clicking on a camera in the camera tree. A camera can also be dragged from the tree and dropped into the display area.

  • Page 95: Viewing Live Video Across Two Monitors

    To display an extended View window: 1. Ensure that your computer is configured for multi-monitor support in. 2. Click the VideoIQ button in the toolbar and select Preferences. 3. When the Preferences dialog box displays, ensure that the Enable Extended Live Video View box is checked, then click OK.
  • Page 96 Viewing Live Video You can add cameras or groups to the Extended Live Video window by double- clicking on them in the camera tree or dragging them from the main View window. Camera windows can be moved between the main View window and the Extended Live Video window.

  • Page 97: Using The Live Alarm Pop-Up Window

    To enable the live alarm pop-up window: 1. Click the VideoIQ button in the toolbar and select Preferences. 2. When the Preferences dialog box displays, ensure that the When an alarm occurs on a camera, pop up a live video of the camera box is checked.
  • Page 98 Viewing Live Video 5. Set the number of seconds to keep a live alarm window open. 6. Click OK. 7. Click the Live Alarm button on the View toolbar. Once the Live Alarm button has been selected, the pop-up alarm window will begin displaying on top of the main View window.
  • Page 99 VideoIQ User Guide pinned it automatically closes and reopens if a new alarm occurs on a different camera. View Last Alarm Clip:This button displays an alarm play-back window  with the last alarm clip for this camera. Once this button has been selected it will pin the window.

  • Page 100: Using Zoom

    Viewing Live Video Using Zoom Use the zoom controls to quickly zoom in or out on an object or area in a camera window. Note: The zoom functionality described in this section takes place on the View software. If you have View looking at an encoder connected to a PTZ camera, the zoom functionality is done on the camera.
  • Page 101 VideoIQ User Guide Using the Full Scene Window As you zoom in or out on a camera window, you can view the full camera display as a smaller image in the Full Scene window, located under the camera tree. To enable this window, click the Enable Full Scene Window button.

  • Page 102: Using Iqtrack

    Viewing Live Video Using IQTrack IQTrack allows you to automatically zoom in on and follow an object or specific target in a camera window until it leaves the camera’s field of view. To configure which objects will be monitored: 1. Right-click on the camera window and select Configure IQTrack. 2.
  • Page 103 VideoIQ User Guide enabled. Once IQTrack is enabled the camera will automatically zoom in on the object or target until it leaves the camera’s field of view. If you’re tracking a specific target all other objects will be ignored while the selected target is followed.

  • Page 104: Listening To Audio

    Viewing Live Video Listening to Audio When audio input is configured and a microphone is attached to a camera, use the speaker icon to listen to sound. The icon displays with a red X when audio is muted: The icon displays without the red X when audio is on: See Chapter 9: Administering Cameras for information on configuring audio input.

  • Page 105: Alarm Events

    VideoIQ User Guide Alarm Events When viewing live video, a red border around the video window indicates that the camera is in an alarm state. Alarms events are shown at the bottom of the screen in the alarm events panel.
  • Page 106 Viewing Live Video Double-click an alarm on the timeline to display the video clip or list of clips for that time period. If you’re monitoring multiple cameras, double-click the red alarm square in the All Cameras row to display alarm events for all cameras for that period.

  • Page 107: Alarms

    Exporting Alarm Clips  Every iCVR comes ready to start alarm detection out of the box. After it’s powered up, the iCVR will take a few minutes to learn the environment and the background scene. It then sends alarms that you can view on the Alarms screen. There are...

  • Page 108: Refreshing Alarm List

    Refreshing Alarm List After you’ve logged out of View or logged off of your PC, you can refresh the alarm list and retrieve the alarms received by an iCVR for a period of up to 24 hours. To refresh the alarm list: 1.
  • Page 109 X when audio is muted and without the red X when it’s on. Alarm Output When an alarm output device is attached to the iCVR click the Output button to activate the device. See Chapter 9: Administering Cameras for information on configuring audio input...

  • Page 110: Refreshing An Object Of Interest

    VideoIQ User Guide To view the alarm event in a D1-size window, click the Full View button: To view the event in full screen mode click the Full Screen button.To exit full screen mode click the Restore Down button in the upper right-hand corner of the...

  • Page 111: Acknowledging An Alarm Event

    Alarms Acknowledging an Alarm Event When viewing the list of alarm events, acknowledged events show as a green box with a check mark in the middle; unacknowledged events show as a red box. Once an alarm has been acknowledged it will change in the alarm list from a red box to a green checked box.

  • Page 112: Saving Alarm Clips To A Hard Drive

    VideoIQ User Guide Saving Alarm Clips to a Hard Drive You can save alarm clips to a location outside of the iCVR: 1. Select the alarm event from the list and click the Review button. 2. Click the Save Alarm Clip button.

  • Page 113: Exporting Full Alarm Events

    Alarms 3. Click the Email Alarm Clip button. 4. A blank email message displays. The alarm clip is automatically added as an attachment with a .MP4 extension to the email message. 5. Fill in the email address of the person receiving the clip and click Send. Once the email clip has been received it can be viewed with Windows Media Player by double-clicking on the attachment.
  • Page 114 VideoIQ User Guide 3. Track the status of the export by viewing the progress bar on the Export button: After the export is completed the files will show on the Export page. See Chapter 12: Exporting for information on copying, burning, or emailing files.

  • Page 115: Exporting

    Exporting This chapter describes: Exporting Full Alarm Events  The Export Page  Copying Alarm Events  Burning Alarm Event Files to CD  Emailing Alarm Events  Playing an Alarm Event  High-quality video of full alarm events can be exported and played outside of View.
  • Page 116 VideoIQ User Guide 3. As the files for each alarm event are copied from the camera to a local directory, track the status of the export by viewing the progress bar on the Export button: After the export is completed the files will show on the Export page.

  • Page 117: Export Page

    3. To clear the list click the Clear All button. The VideoIQ plug-in for Windows Media Player is included in the directory that you choose. When emailing files, directions for obtaining the plug-in are included...

  • Page 118: Copying Alarm Events

    VideoIQ User Guide Copying Alarm Events 1. Click the Copy To button. The Copy To Folder dialog box appears. 2. Use the Browse button to navigate to the location on your computer where you want to store your files. 3. Click OK.

  • Page 119: Emailing Alarm Events

    Exporting Emailing Alarm Events 1. Click the Email button. 2. An email message displays with a .zip attachment of the files stored on the Export page. 3. Add any additional text desired. 4. Fill in the To: field. 5. Click Send. The email recipient should follow the instructions in the email for viewing the video.
  • Page 120 VideoIQ User Guide The Exported Items Viewer Displays. Double-click on a row to view the video in the Video Player...
  • Page 121 Exporting 3. If you don’t have the plug-in to play the video, you can download it from the VideoIQ support site.

  • Page 122: Search

    All Archived Video - Searches only (low quality) video that was archived  from the iCVRs. 3. Select the iCVR(s) from the camera tree and click the Add Camera(s) to Search button to add it to the Search Summary list. Alternatively you can double-click on the camera to add it.
  • Page 123 VideoIQ User Guide To remove a single search criteria from the Search Summary, select the criteria, then click the Clear button. Select the Clear All button to remove all search criteria from the summary. 4. The Time tab is used to specify the time period to search. You can search...

  • Page 124: Searching For A Specific Object (Appearance Search)

    Search Note: When searching on archived video you are only allowed to specify date and time criteria. 5. Use the Event tab to specify search criteria such as the name of the rule violated, the type of activity, or the type of object for which you want to search, such as where a person was detected.
  • Page 125 VideoIQ User Guide 3. The object has now been added to your search criteria. Note: This object will stay in your Search Summary field until you remove it. 4. Click the Start Search button again to search for video clips that contain that object or items that look like that object.
  • Page 126 Search first. The objects that you search for show on the Appearance tab. If you delete an object from the Search Summary field, you can add it again from the Appearance tab by clicking the object you want to add, then clicking the Add button.

  • Page 127: Rules

    The actions an iCVR should take when a rule violation occurs.  When you receive your iCVR it is configured with two default rules. These rules will trigger an alarm that’s recorded in high quality when: Any people, vehicles or boats are detected entering the full field of view.

  • Page 128: Configuring Detection Rules And Actions

    VideoIQ User Guide Configuring Detection Rules and Actions 1. Click the Rules button in the View toolbar. Select the camera or camera tree. 2. Click the New Rule button. 3. The Create New Rules dialog box opens. 4. Give the Rule being created a name in the Rule Name field of the Rules...
  • Page 129 Object is present in a Region of Interest - Select this activity to monitor  an area (ROI) in the iCVR’s field of view, and to be alerted when an object has entered that area. Once this activity is selected, choose the objects that will trigger the alarm –...
  • Page 130 Object is loitering in a Region of Interest - Select this activity to  monitor an area (ROI) in the iCVR’s field of view, and to be alerted when an object remains in the area. Once this activity is selected, choose the objects that will trigger the alarm –...
  • Page 131 Monitored object(s) missing - Select this activity to monitor an object in  the iCVR’s field of view, and to be alerted when that object is removed or is blocked by a human or vehicle. In the activity parameters, set the amount of time allowed before the alarm is triggered.
  • Page 132 An example of an alarm input is the "armed" output of an intrusion alarm system connected to the alarm input on the iCVR. When this is properly set, the rule will only be active when the intrusion alarm system is armed.
  • Page 133 11. Use the Date/Time tab to specify the days and times during which the rule is active. 12. On the Actions tab specify what the iCVR should do if the rule is triggered. Set the maximum amount of time that a rule is active before it’s terminated.

  • Page 134: Adding A Region Of Interest

    1. Create your rule as described in the preceding section. 2. Select the rule from the list and click Edit Rules. 3. Click the Cameras tab and select an iCVR from the Available Regions and Lines of Interest field. Click the New Region button.
  • Page 135 Rules 4. The Edit Regions, Lines, and Objects of Interest screen displays: 5. When a new region is added, it appears in the middle of the screen. Configure the coverage area of the ROI by dragging its borders or grab handles.

  • Page 136: Configuring A Line Of Interest

    7. Click OK. Configuring a Line of Interest 1. Create an Object crosses a Line of Interest rule. 2. Click the Cameras tab and select an iCVR from the Available Regions and Lines of Interest field. Click the New Line button.
  • Page 137 Rules 3. The Edit Regions, Lines and Objects of Interest screen displays: 4. Position the LOI by dragging its endpoints to the correct location.

  • Page 138: Configuring An Object Of Interest

    VideoIQ User Guide 5. Specify the direction in which a moving object crossing the line will generate an alarm by clicking the Reverse button. Click the Bi-directional checkbox to trigger an alarm if the line is crossed in either direction.

  • Page 139: Renaming An Roi Or Loi

    Rules Drag a border to move the edge of an OOI without changing its shape.  Drag a corner handle to change the location of the corner of the OOI.  Drag a midpoint handle to change the shape of the polygonal OOI. When ...

  • Page 140: Editing Rules

    VideoIQ User Guide 4. Click the right arrow button to move the ROI or LOI to the list of rules for the selected camera. Alternatively, you can double-click on the ROI or drag it to the top panel. 5. Click OK.

  • Page 141: Deleting Rules

    Rules 2. Click OK. Deleting Rules 1. Click the Rules button on the View toolbar. 2. Select the rule you want to delete. 3. Click the Delete Rule button.

  • Page 142: Archiving

    Archiving This chapter describes: Configuring Archive Settings  Creating an Archive Schedule  Canceling an Archive Schedule  Saving Archived Events to a Mapped Drive  Archiving gives you the ability to archive event video files, continuous non-event video files, or both types of files on your PC or network drive. It runs in the background of your PC, even when the View software is not open.
  • Page 143 VideoIQ User Guide 2. Click the Archive button on the left panel. 3. Click the Settings button. 4. When the Archive Settings dialog box appears enter the login credentials for the user created in Step 1. The credentials used should be valid on all...

  • Page 144: Creating An Archive Schedule

    Archiving 5. Enter the location for storage of your archived videos, or use the Browse button to navigate to a directory on your PC or an external drive mapped to your PC. Note: When archiving video from a large number of cameras, you should use a separate drive of adequate size to store the archived video as it can take up a significant amount of space.

  • Page 145: Canceling An Archive Schedule

    4. Click OK. Saving Archived Events to a Mapped Drive The archiver runs as part of the VideoIQ Server Control Service. When the folder for your archived video is stored on a mapped drive, there is an additional step you will need to perform to ensure that the VideoIQ Server Control service has permission to create folders and write files on the drive.
  • Page 146 Archiving 3. Double-click the VideoIQ Services entry. 4. Click the Log On tab and check the This account button. 5. Enter the username and password of the user the VideoIQ Server Control service will be running under. 6. Click OK.

  • Page 147: Web Access To Cameras

    Web Access to Cameras This chapter describes: Accessing the Camera via Internet Explorer  Viewing Live Video  Recent Alarms  Configuring Preferences  Configuring Network Settings  Advanced Tasks  Logging Off the Camera  You can view live video and alarm clips, configure preferences, upgrade camera firmware or reboot the camera via an Internet Explorer 7 or higher browser.

  • Page 148: Viewing Live Video

    Logging into a camera via a browser does not count towards the total number of connections on the camera. Viewing Live Video View live video from the camera by clicking the Live Video button on the VideoIQ toolbar. Colored bounding boxes indicating different types of objects will display on the live video.

  • Page 149: Recent Alarms

    The Talk button is configured via the Audio settings page in View. Note: Playing live video and video clips requires the use of a VideoIQ plug-in. As the browser downloads this plug-in, you may see a warning about installing the VideoIQ ActiveX control. If you see this warning, allow the...

  • Page 150: Configuring Preferences

    VideoIQ User Guide Configuring Preferences Video Settings Determine if you want to stream live video from the camera in a high-  quality stream, or in a lower-quality stream, which uses less bandwidth. Use Show bounding boxes to display the colored bounding boxes on ...
  • Page 151 Web Access to Cameras Audio streaming  When you use this streaming protocol, separate ports for RTSP and Audio are no longer required. Audio Settings When using a non-default port for streaming audio, enter the port number  in the Audio port field. From the drop-down menu, select the sound to play when Alarm Input 1 ...

  • Page 152: Configuring Network Settings

    VideoIQ User Guide Configuring Network Settings To configure basic network settings for a camera: 1. Specify how the camera should acquire its IP address If you want the camera to acquire its IP address from a DHCP server,  click Enable DHCP.

  • Page 153: Advanced Tasks

    Use the Advanced page to upgrade the camera firmware or reboot the camera. Upgrade Firmware 1. Contact VideoIQ Technical Support for the link to the download location of the file needed for upgrading the camera firmware. Save the file locally.

  • Page 154: Maintenance Window

    Maintenance Window This chapter describes: Testing the HTTPS Connection  Upgrading the Camera Firmware  Restarting the Camera  Collecting Camera Logs  The View application provides a maintenance window where users can perform advanced functions for troubleshooting camera problems using only the IP address and HTTPS port of the camera.

  • Page 155: Upgrading The Camera Firmware

    If you want to upgrade the iCVR from a USB memory device: 1. Place the image file in the top level directory of the USB device. 2. Plug the USB device into the USB slot on the back of the iCVR. 3. Reboot or restart the camera.

  • Page 156: Collecting Camera Logs

    Collecting Camera Logs There may be times when you’re unable to resolve a problem with a camera and need to send the camera logs to VideoIQ Technical Support for review. To collect the logs: 1. When the maintenance window opens, enter the camera IP address or network name.
  • Page 157 View. Q: What is the power draw of the iCVR? A: The iCVR Camera draws ~7W of power, the encoder draws ~6W. Both devices can be powered via PoE (Power over Ethernet), 12VDC or 24VAC.
  • Page 158 VideoIQ User Guide Q: What lenses will work with the iCVR Camera? A: The iCVR accepts any C or CS (with included adapter) mount lens. Lenses with edge distortion should be avoided as this can reduce the accuracy of the analytics algorithms.
  • Page 159 Q: Is the iCVR camera IR-light sensitive? A: Yes, the iCVR has a built-in IR cut filter. The image sensor is sensitive to near- IR illumination when the filter is enabled. Q: How big is the camera? Will it fit in my enclosure? A: The iCVR Camera and lens combo is typically 9-11 inches long.
  • Page 160 Q: Do I need to a keep a PC running when using the iCVR? A: No, the iCVR cameras and encoders are fully functional edge devices. They...
  • Page 161 Q: How many rules and ROIs will the iCVR hold? A: There are no fast limits on rules or ROIs in the iCVR. One ROI can be used for multiple rules (ie: one rule for people behaviors, one for separate vehicle behaviors).
  • Page 162 “NTP Server address” field type in the IP address of your computer. Click “OK” to close the window. Q. I plugged my iCVR into the same switch as my PC, but I can’t find the camera in the VideoIQ View software.

  • Page 163: Frequently Asked Questions

    Frequently Asked Questions a. Check to see if the camera is positioned correctly (see positioning recommendations in Chapter 1: Installing Your iCVR) b. You can speed-up auto-calibration by walking in front of the camera and giving the analytics a chance to learn your appearance. Over time, the false alarms may decrease as the camera learns the correct appearance of a human or vehicle.
  • Page 164 The View software did not install correctly. Please reinstall protocol version {0}, client the software. protocol version {1}. Please reinstall VideoIQ View Login failed You have entered either your username or password incorrectly. Please log in again. User is not yet authenticated.

  • Page 165: View Error Messages

    View software you have installed. Please version of VideIQ server. Please update your View software. upgrade your VideoIQ server. Name RULE NAME is reserved You cannot use the word “any” as a name for your rule. and cannot be assigned to a rule.

  • Page 166: Icvr Config Tool

    Access to the config tool is available two ways: Download it from the VideoIQ Support Site at http://support.videoiq.com/latest  Open the Tools Folder link on the VideoIQ Install CD. Copy and paste the  Configure iCVRs.exe file to your PC.
  • Page 167 5. Select the iCVR from the list. If you don’t know the IP address of the camera, compare the MAC address on the camera with those in the camera list.
  • Page 168 Config Tool 7. A dialog displays to confirm the temporary address has been added. 8. Click the Open Camera button. The web browser login screen for the camera displays. 9. Login with your username and password. If you’re configuring a new camera...
  • Page 169 Basic: When used with HTTP the user names and passwords are sent in  the clear via an unencrypted connection. Digest: Username and password are hashed prior to being sent across  the unencrypted connection. 14. Click Submit; the changes will be saved and the iCVR will reboot.
  • Page 170 PRIVACY LAWS ADDRESSING VIDEO OR AUDIO SURVEILLANCE BY COUNTRY, STATE, CITY AND REGION. VIDEO/AUDIO RECORDING OF PEOPLE OR PLACES WITH OR WITHOUT THEIR CONSENT OF ONE OR BOTH PARTIES, MAY BE PROHIBITED. VIDEOIQ WILL NOT BE HELD RESPONSIBLE FOR ANY ILLEGAL ACTIONS COMMITTED BY USE OF VIDEOIQ VIDEO/ AUDIO RECORDING EQUIPMENT, INCLUDING BUT NOT LIMITED TO ANY LOCAL, STATE, FEDERAL LAW, RULE, ORDINANCE, REGULATION OR THE LIKE.

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