Troubleshooting Guide - oticon OPN miniRITE Instructions For Use Manual

Troubleshooting guide

Symptom Possible causes
Dead battery
No sound
Clogged earpieces (dome, Grip Tip, micro mould or LiteTip)
Clogged sound outlet
Intermittent or
Moisture
reduced sound
Dead battery
Hearing aid earpiece inserted incorrectly
Squealing noise
Ear wax accumulated in ear canal
If your hearing aid plays 8 beeps, 4 times consecutively,
Beeping
your hearing aid needs a microphone service check
Bluetooth connection failed
Pairing issue with Apple
device
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional
for assistance.
52 About Startup Handling Options Warnings More info
Solutions
Replace the battery
Clean mould
Consider replacing wax filter or dome
Clean mould or replace wax filter in the speaker, mould or dome
Wipe battery with a dry cloth
Replace the battery
Re-insert the earpiece
Have ear canal examined by your doctor
Contact your hearing care professional
1) Unpair your hearing aids (Settings➝General➝Accessibility➝Hearing Aids➝Devices➝
Forget this device). 2) Turn Bluetooth off and on again. 3) Open and close battery drawer on
hearing aids. 4) Re-pair hearing aids (see section Pair Hearing Aids with iPhone)
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