Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for iiNet TG-1
Summary of Contents for iiNet TG-1
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Page 1: User Manual
USER MANUAL TG-1 Broadband Gateway... - Page 2 Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and service marks are the property of their respective owners, where marked or not. Document Information Status: v1.0 (June 2015) Reference: DMS3-CTC-25-115 Short Title: User Manual TG-1 Broadband Gateway (TGiiNet-1) R15.2 LIME...
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Page 3: Table Of Contents
1.1.5 Buttons ............................7 1.1.6 Status LEDs..........................8 2 Setup......................11 2.1 Connecting the TG-1 Gateway to your service provider’s network ......12 2.2 Powering on the TG-1 Gateway ................14 2.3 Connecting your wired devices ................15 2.4 Setting up your telephone network................16 2.5 Configure your MediaAccess Gateway .............. - Page 4 6 Internet security..................52 6.1 Time of Day (ToD) access control................53 6.2 DMZ......................... 54 7 Troubleshooting ..................55 7.1 General TG-1 Gateway troubleshooting..............56 7.2 Ethernet connection troubleshooting............... 57 7.3 Wireless connection troubleshooting............... 58 7.4 Reset to factory defaults..................60 Support.....................
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Page 5: Getting Started
GETTING STARTED 1 Getting started Introduction This section provides a brief overview of the main features of your TG-1 Gateway. Internet connection features Broadband Internet access via the integrated DSL modem. The first chapters describe how to connect your TG-1 Gateway to the Internet. -
Page 6: Components
1.1 Components Overview This section provides an overview of the different components of the TG-1 Gateway: Topic Page 1.1.1 Power 1.1.2 Local network connection 1.1.3 Broadband connection 1.1.5 Buttons 1.1.6 Status LEDs DMS3-CTC-25-115 v1.0... -
Page 7: Power
1.1.1 Power Overview Power inlet The power inlet allows you to connect the power supply. Only use the power supply delivered with your TG-1 Gateway. Power switch The power switch allows you to power on/off your TG-1 Gateway. DMS3-CTC-25-115 v1.0... -
Page 8: Local Network Connection
For more information, see “2.3 Connecting your wired devices” on page All Ethernet ports on the TG-1 Gateway are Gigabit Ethernet ports and have a maximum speed of 1 Gbps (Gigabit per second). Each of the Ethernet port has a LED to indicate link integrity (or activity). -
Page 9: Broadband Connection
GETTING STARTED 1.1.3 Broadband connection Overview DSL port This port can be used to connect your TG-1 Gateway to your service provider’s DSL network. For more information, see “2.1 Connecting the TG-1 Gateway to your service provider’s network” on page WAN port The Gigabit Ethernet WAN port allows you to use your TG-1 Gateway as local router. -
Page 10: Voice Connection
Phone Port The Phone ( ) port allows you to connect a corded phone to your TG-1 Gateway. This way you will be able to make phone calls over the Internet and save on communication costs, especially for long-distance calls. -
Page 11: Buttons
) button allows you to disable your wireless access point. You can do this when you are not using the wireless access point. This allows you to save the energy that the TG-1 Gateway would be using for the wireless access point. -
Page 12: Status Leds
1.1.6 Status LEDs Introduction On the TG-1 Gateway, you can find a number of status LEDs, indicating the state of the device. Status Internet Ethernet Wireless Phone Status LED The Status ( ) LED provides information about the overall state of your TG-1 Gateway:... - Page 13 GETTING STARTED WAN LED (if you are using the local router scenario) Colour State Description Green Solid on Connected to the WAN device Not connected to the WAN device Internet LED Colour State Description Green Solid on Connected to the Internet, no activity. Blinking Connected to the Internet, sending/receiving data.
- Page 14 Phone LED Colour State Description Green Solid on Registered at your VoIP provider, no activity. Blinking Registered at your VoIP provider, activity. Not registered to your VoIP provider. DMS3-CTC-25-115 v1.0...
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Page 15: Setup
“2.4 Setting up your telephone network” on page 5 After completing the setup procedure, the TG-1 Gateway is ready for use. Optionally, you can further configure the TG-1 Gateway to your needs (for example, change the wireless security) using the TG-1 Gateway GUI. -
Page 16: Connecting The Tg-1 Gateway To Your Service Provider's Network
Proceed as follows: 1 Take the DSL cable. This is the grey cable that is included in your box. 2 Plug one end of the cable in the grey DSL port on the back of your TG-1 Gateway. DMS3-CTC-25-115 v1.0... - Page 17 NBN or Fibre). The WAN port can only be used to connect your TG-1 Gateway to an Internet access device. You can not use it to connect other devices (for example, a computer) to the TG-1 Gateway.
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Page 18: Powering On The Tg-1 Gateway
). Plug the PSU into a nearby power outlet. Power outlet 2 Press the power button ( ) to turn on the TG-1 Gateway. 3 The Status ( ) LED lights up. Wait two minutes to allow the TG-1 Gateway to complete the start up phase. DMS3-CTC-25-115 v1.0... -
Page 19: Connecting Your Wired Devices
To connect a wireless devices, see “3 Wireless networking” on page Requirements Both your network device (for example, a computer, a gaming console,...) and TG-1 Gateway must have a free Ethernet port. Your network device must be configured to obtain an IP address automatically. This is the default setting. -
Page 20: Setting Up Your Telephone Network
1 Connect your corded phone, DECT base station or fax to the green Phone port(s) on the back panel of your TG-1 Gateway. 2 Optionally, you can connect your TG-1 Gateway to the traditional network as a fall-back solution when the Internet connection is down.To do this, connect the PSTN port to the Phone output of your filter or splitter. -
Page 21: Configure Your Mediaaccess Gateway
TG-1 Gateway (either wired or wirelessly). 10.1.1.1 is the default IP address of the TG-1 Gateway. If you have changed the IP address of the TG-1 Gateway, use this IP address instead. -
Page 22: Wireless Networking
Check the documentation of your device if you are not sure if your device is equipped with a wireless client. Configuring your wireless clients For more information on how to establish a wireless connection to the TG-1 Gateway, see: “3.1 Connecting your wireless client via WPS” on page 19 ... -
Page 23: Connecting Your Wireless Client Via Wps
3 Start WPS PBC on your wireless client. 4 The TG-1 Gateway is now exchanging all wireless settings. 5 At the end of the procedure the status of the WPS LED on your TG-1 Gateway will change to either of the following: Solid green ... - Page 24 Your wireless client is out of range: If possible move your wireless client closer to your TG-1 Gateway or use a wireless repeater to extend the range of your wireless network and try again. Another device is interfering on the selected wireless channel: ...
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Page 25: How To Manually Connect A Wireless Client
(network name and wireless key) used by the access point. If your TG-1 Gateway is still using the default wireless settings, use network name (SSID) and wireless key that is printed on the TG-1 Gateway's bottom panel label. -
Page 26: Connecting Your Wireless Client By Scanning A Qr Code
QR code Introduction The TG-1 Gateway allows you to generate a Quick Response (QR) code that contains all wireless settings that are needed to connect. You are then able to connect to the wireless network by scanning the generated code. - Page 27 WIRELESS NETWORKING 5 Your app shows you the wireless settings used by your TG-1 Gateway and offers you to connect to its wireless network. Connect to the network. DMS3-CTC-25-115 v1.0...
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Page 28: Changing The Wireless Security Settings
The wireless connection is secured with a pre-shared key that has been defined by the user. Wireless clients must be configured with this key before they can connect to the TG-1 Gateway. The TG-1 Gateway supports the following WPA-PSK versions (ordered by descending security): WPA2 PSK: the most recent and most secure version of WPA-PSK. -
Page 29: Configuring Wpa-Psk Encryption
8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5. 5 Click Save. 6 Reconnect your wireless client(s) to the TG-1 Gateway using these new security settings. For more information, see “3.1 Connecting your wireless client via WPS” on page 19 “3.2 How to... -
Page 30: Configuring Wpa Encryption
Radius Authentication Server's secret: enter the WPA Radius Key. 5 Click Save to immediately apply your changes. 6 Reconnect your wireless client(s) to the TG-1 Gateway using these new security settings. For more information, see “3.1 Connecting your wireless client via WPS” on page 19 “3.2 How to... -
Page 31: Using The Guest Access Point
3.5 Using the guest access point Introduction Your TG-1 Gateway allows you to enable a second access point. This is a dedicated guest access point. Users that are connected to the guest access point can use the TG-1 Gateway’s Internet connection but they can not access your home network or shared content. -
Page 32: The Tg-1 Gateway Gui
4 The TG-1 Gateway GUI Introduction The TG-1 Gateway web interface allows you to configure your TG-1 Gateway using your web browser. Topics This chapter describes the following topics: Topic Page 4.1 Access from your local network 4.2 Remote assistance 4.3 Account settings... -
Page 33: Access From Your Local Network
TG-1 Gateway (either wired or wirelessly). 10.1.1.1 is the default IP address of the TG-1 Gateway. If you have changed the IP address of the TG-1 Gateway, use this IP address instead. -
Page 34: Remote Assistance
TG-1 Gateway or after 30 minutes of inactivity. 5 Specify the password in either if the following ways: Click the Use Random Password check box, to let the TG-1 Gateway generate a password. Clear the Use Random Password check box and enter the password of your choice in the Password ... -
Page 35: Account Settings
It is recommended to change the default password settings. Choose a password that your can easily remember or write it down. If you forget your password the only option is to reset your TG-1 Gateway. For more information, see “7.4 Reset to factory defaults”... -
Page 36: Cards
4.4 Cards Overview The home page contains the following cards: Gateway For more information, see “4.4.1 Gateway” on page Broadband For more information, see “4.4.2 Broadband” on page Internet For more information, see “4.4.3 Internet” on page Wireless ... - Page 37 THE TG-1 GATEWAY GUI Toggle buttons Some cards have an on/off switch in the header: Button Description The service is currently enabled. Clicking this button will disable the service. The service is currently disabled. Clicking this button will disable the service.
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Page 38: Gateway
The software version currently installed on the TG-1 Gateway. The serial number of your TG-1 Gateway. The uptime. This is the time that has elapsed since power on of the TG-1 Gateway. The Gateway page To open the Gateway page, click the Gateway card. -
Page 39: Broadband
The TG-1 Gateway is directly connected to the DSL network. Ethernet WAN The TG-1 Gateway is connected to an Internet Access Device (IAD). The IAD brings the Internet into your home and the TG-1 Gateway acts as a local router. The Broadband card The Broadband card displays the status of the DSL or Ethernet WAN connection. -
Page 40: Internet
The WAN IP address This is the IP address that the TG-1 Gateway uses for communication on the Internet. The Internet Access Page To open the Internet Access page, click the Internet Access card. The Internet Access page has two tabs: IPv4 Configuration groups all the settings related to IPv4. -
Page 41: Wireless
THE TG-1 GATEWAY GUI 4.4.4 Wireless The Wireless card The Wireless card displays: The status of the wireless interface The network names (SSIDs) used by the wireless access points Wireless ON/OFF switch In the Wireless card header, you can see whether the wireless interface is enabled or not. If the switch is set to: then the wireless interface is enabled. -
Page 42: Local Network
The Local Network card displays: The status of the DHCP server (enabled or disabled). The local IP address and netmask of the TG-1 Gateway. The Local Network page To open the Local Network page, click the Local Network card header. -
Page 43: Devices
THE TG-1 GATEWAY GUI 4.4.6 Devices The Devices card The Devices card displays the number of devices connected to: The Ethernet interface. Wireless interface. Viewing additional settings To open the Devices page, click the Devices card. The Devices page allows you to: View a list of all devices in your local network. -
Page 44: Wan Services
4.4.7 WAN Services The WAN Services card The WAN Services card displays: The DMZ status For more information, see “6.2 DMZ” on page The number of port forwarding rule that are defined. Port forwarding allows you to forward incoming Internet traffic arriving on a specific port to an local device. -
Page 45: Firewall
4.4.8 Firewall Introduction The TG-1 Gateway comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. -
Page 46: Telephony
4.4.9 Telephony The Telephony card The Telephony card displays the status of your voice subscriptions. The Telephony page To open the Telephony page, click the Telephony. The Telephony page allows you to: Configure your voice service and options. View the call log. ... -
Page 47: Diagnostics
THE TG-1 GATEWAY GUI 4.4.10 Diagnostics The Diagnostics card Click the Diagnostics card to use one of the following diagnostics tools: View DSL connection statistics (if applicable) Run ping and trace route test Run connection checks View port state and network statistics ... -
Page 48: Assistance
The Assistance card displays whether remote assistance is enabled or not. If remote assistance is enabled, the following information is also displayed: The port number that needs to be used to access the TG-1 Gateway GUI from the Internet. ... -
Page 49: Mobile 3G/4G
The TG-1 Gateway allows you to use a mobile Internet connection (for example, 3G) as fall-back connection for your Internet access. This means that the TG-1 Gateway will offer you the possibility to switch to the mobile Internet connection when your main Internet connection is down. -
Page 50: Management
To open the Management page, click the Management card. The Management page has two tabs: The User manager tab you to manage the user accounts for the TG-1 Gateway GUI. The Log viewer tab displays the log messages of your TG-1 Gateway. -
Page 51: Sharing Content
5 Sharing content Introduction If you connect a USB storage device to the TG-1 Gateway’s USB port, you can share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers). Features The TG-1 Gateway supports USB 2.0... - Page 52 Allows you to enable or disable the Samba server. 4 Click Apply. 5 All users connected to the TG-1 Gateway can now access the data stored on the storage device(s) that are connected to the TG-1 Gateway. DMS3-CTC-25-115 v1.0...
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Page 53: Accessing The Samba Server
3 Open the usbdisk folder. 4 The storage devices that are attached to your TG-1 Gateway are listed as folders. 5 If you plan to frequently use this folder, it might be useful to map this folder as a network drive. For more information, see the help of your operating system. -
Page 54: Accessing The Dlna Server
On your DLNA renderer, the TG-1 Gateway’s DLNA media server will be listed as Home Network Gateway. Below you can find a screenshot taken on an Android smartphone with a DLNA capable app. - Page 55 3 Double-click Home Network Gateway to access your media files. 4 Windows Media Player starts up. Your TG-1 Gateway’s DLNA media server is listed in the tree structure on the left on the left. This entry allows you to browse your media files.
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Page 56: Internet Security
6 Internet security Overview The TG-1 Gateway offers various options to secure your network and network connection: Topic Page 6.1 Time of Day (ToD) access control 6.2 DMZ DMS3-CTC-25-115 v1.0... -
Page 57: Time Of Day (Tod) Access Control
The persons using these devices are aware of the time schedule. This to avoid the loss of data or unexpected service interruption. You protected the TG-1 Gateway with a password. If not, all users would be able to change the access control rules. -
Page 58: Dmz
6.2 DMZ Introduction The TG-1 Gateway allows you to configure one local device as a De-Militarized Zone (DMZ) host. This means that: None of the TG-1 Gateway firewall rules will be applied to this device. All traffic originating from the Internet will be forwarded to this devices unless there is a port forwarding ... -
Page 59: Troubleshooting
If the suggestions do not resolve the problem, contact your service provider. Topics This chapter describes the following topics: Topic Page 7.1 General TG-1 Gateway troubleshooting 7.2 Ethernet connection troubleshooting 7.3 Wireless connection troubleshooting 7.4 Reset to factory defaults DMS3-CTC-25-115 v1.0... -
Page 60: General Tg-1 Gateway Troubleshooting
2 In the Internet card header, make sure that the switch is in the position. TG-1 Gateway unreachable If you can not access your TG-1 Gateway via your web browser, you might consider a hardware reset as described in “7.4 Reset to factory defaults” on page... -
Page 61: Ethernet Connection Troubleshooting
7.2 Ethernet connection troubleshooting Ethernet LED does not light up Make sure that: The Ethernet cable is correctly connected to the Ethernet port on your TG-1 Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 ... -
Page 62: Wireless Connection Troubleshooting
“4.1 Access from your local network” on page b In the Wireless card header, make sure that the switch is If the signal is low or not available, try to reposition the TG-1 Gateway for optimal performance. Change the wireless channel. -
Page 63: Change The Wireless Channel
Try the following: Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG-1 Gateway or (if available) redirect the antenna(s) of the TG-1 Gateway for optimal performance. Change the wireless channel. -
Page 64: Reset To Factory Defaults
7.4 Reset to factory defaults Resetting your TG-1 Gateway If at some point you can no longer connect to the TG-1 Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. -
Page 65: Support
Support iiNet Support Adam Support Available 24/7 8am - 10pm (CST) Mon-Fri 13 22 58 9am - 5pm (CST) Weekends support@iinet.net.au 1300 002 326 support@adam.com.au Westnet Support Internode Support Available 24/7 7am - Midnight (CST) 7 days 1300 786 068 1300 788 233 support@westnet.com.au...
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