VADDIO ClearSHOT 10 USB Integrator's Complete Manual
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VADDIO ClearSHOT 10 USB Integrator's Complete Manual

Enterprise-class ptz conferencing cameras
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Integrator's Complete Guide to
ClearSHOT 10 USB
Enterprise-Class PTZ Conferencing Cameras
Document 342-1118 Rev A, November 2015

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Summary of Contents for VADDIO ClearSHOT 10 USB

  • Page 1 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Document 342-1118 Rev A, November 2015...

  • Page 2: Table Of Contents

    Web Tasks for Administrators: Setting Camera Behaviors and Adjustments Web Tasks for Administrators: Configuring Streaming Settings Web Tasks for Administrators: Soft Switch Settings, Reboots, Resets, and Updates Web Tasks for Administrators: Contacting Vaddio Technical Support Web Tasks for Administrators: Viewing Diagnostic Logs Telnet Serial Command API...
  • Page 3 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras camera zoom camera focus camera preset camera ccu get camera ccu set camera standby video mute streaming settings network ping network settings get sleep system reboot system factory-reset history...

  • Page 4: About This Guide

    Warranty and compliance/conformity information For your convenience, this information is also available in smaller, limited-purpose manuals: Installation Guide for ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras (unpacking, physical features, switch settings, installation, initial power-up) Configuration and Administration Guide for ClearSHOT 10 USB Enterprise-Class PTZ...

  • Page 5: Overview

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Overview This guide covers the ClearSHOT 10 USB enterprise- class PTZ conferencing cameras: ClearSHOT 10 USB camera (silver), North America – part number 999-9990-000 ClearSHOT 10 USB camera (silver), international –...

  • Page 6: Unpacking The Camera

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Unpacking the Camera Make sure you received all the items you expected. Here are the packing lists for the ClearSHOT 10 USB cameras. Caution: Use the power supply shipped with the camera. Using a different power supply may create an unsafe operating condition or damage the camera, and will void the warranty.
  • Page 7 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras For use outside North America: ClearSHOT 10 USB camera, silver/black, part number 999-9990-001 ClearSHOT 10 USB camera, white, part number 999-9990-001W The box should contain one of each item listed here:...

  • Page 8: A Quick Look At The Camera

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras A Quick Look at the Camera Camera and Zoom Lens: The ClearSHOT 10 USB camera features a 10X optical zoom lens (11X in Super-Wide mode) built around an Exmor 1/2.8-Type, high-speed, low noise image sensor with 2.14 Megapixels (effective) for exceptional video image quality in a small to medium sized conference room.

  • Page 9: Back Of The Camera

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Back of the Camera From left to right: 12 VDC, 3.0 Amp power connector – Connect only the power supply shipped with the camera USB 3.0 video device connector for streaming uncompressed UVC standard video...

  • Page 10: Installation

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Installation This section covers siting the camera, installing the mount, and installing the camera. Before You Install the Camera All ClearSHOT cameras include a wall mount.  Choose a camera mounting location that will optimize camera performance. Consider camera viewing angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions where the camera is to be mounted. ...

  • Page 11: Installing The Wall Mount

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Installing the Wall Mount You can install the camera wall mount to a 2-gang wall box or directly to the drywall. If you mount it to drywall, use the wall anchors provided with the wall mount.

  • Page 12: Installing The Camera

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Installing the Camera Caution Before you start, be sure you can identify all cables correctly. Connecting a cable to the wrong port can result in equipment damage. 1. Route the cables through the mount, and install the mount on the wall or attach it to the wall box. Leave the screws loose enough to adjust the position of the mount.

  • Page 13: Connecting The Camera

    PC uses a unified communications conferencing application to manage the camera and an EasyUSB Mixer/Amp with attached microphones and speakers. Note ClearSHOT 10 USB camera output is USB 3.0; EasyUSB Mixer/Amp is USB 2.0. Powering Up the Camera Connect camera power.

  • Page 14: Configuring And Controlling The Camera

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Configuring and Controlling the Camera You can control the camera using the IR remote, web interface, Telnet session, or RS-232 command line – but not at the same time. Choose the method that best meets the requirements.

  • Page 15: Details

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Details The Vaddio remote provides the following functions: Power – Switch the selected camera on or off. Power indicator – Shows power on, IR transmission, and battery level. Back Light – Use or turn off back light compensation.

  • Page 16: Web Interface

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Interface The camera provides a web interface to allow control via an Ethernet network connection, using a browser. The web interface gives the user more control over the camera than the IR remote offers.

  • Page 17: User Access

    System – View firmware version and switch settings, reboot, restore factory defaults, and run firmware updates. Help – Tech support contact information and a link to the product information library on the Vaddio website. Logout – Leave the web interface in a password-protected state. If guest access is on, this returns the...

  • Page 18: Web Interface Cheat Sheet

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Interface Cheat Sheet Where to find the controls you need right now. What do you need? Go to this screen Camera operation Camera Controls Move or zoom the camera...

  • Page 19: Web Tasks For All Users: Controlling The Camera

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for All Users: Controlling the Camera The Camera Controls page provides most of the same controls as the IR Remote Commander, along with some that are not available from the remote:...
  • Page 20 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Zoom In or Out Use the Zoom + button to zoom in and the Zoom  - button to zoom out. Change the Speed of Camera Movements Use the speed sliders to adjust the speed of movements that you control with the buttons for pan, tilt and zoom.
  • Page 21 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Move the Camera to a Preset Position Use the numbered Preset buttons to move the camera to any of its programmed positions. If you select a preset that has not yet been programmed, nothing happens.
  • Page 22 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Set Pan Direction By default, the arrow buttons move the camera in the direction that viewers at the far end would see. If you face the camera and use the left arrow button, the camera pans to your right.

  • Page 23: Web Tasks For Administrators: Configuring Network Settings

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for Administrators: Configuring Network Settings Things you can do on this screen: Specify time zone and NTP server Assign the camera’s hostname Specify DHCP or static IP address...
  • Page 24 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Specifying Time Zone and NTP Server 1. To make the time zone and NTP server editable, enable Automatic NTP Updating. 2. Select the desired time zone from the list.

  • Page 25: Web Tasks For Administrators: Adding Room Information To The Screen

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for Administrators: Adding Room Information to the Screen To display your company name, conference room name and phone number, and the number for meeting hosts to call for in-house A/V support, enter this information on the Room Labels screen.

  • Page 26: Web Tasks For Administrators: Managing Access And Passwords

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for Administrators: Managing Access and Passwords Things you can do on this screen: Allow people to access the Camera Control screen without logging on (Allow Guest Access) Set whether inactive sessions log off automatically or not...

  • Page 27: Web Tasks For Administrators: Setting Camera Behaviors And Adjustments

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for Administrators: Setting Camera Behaviors and Adjustments Things you can do on this screen: Set up the color settings the camera uses. Set the pan, tilt, and zoom speeds that will be used.

  • Page 28: Web Tasks For Administrators: Configuring Streaming Settings

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for Administrators: Configuring Streaming Settings Things you can do on this screen: Enable or disable IP streaming Enable or disable USB streaming Set the resolution, video quality, and frame rate for IP streaming...
  • Page 29 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Set IP streaming quality, resolution, and frame rate Select the video Quality Mode: Easy or Custom. Easy automatically sets the recommended frame rate; Custom provides additional control. You will only be able to specify the frame rate if you select Custom Quality Mode.

  • Page 30: Web Tasks For Administrators: Soft Switch Settings, Reboots, Resets, And Updates

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for Administrators: Soft Switch Settings, Reboots, Resets, and Updates Things you can do on this screen: Run a firmware update Reboot the camera Set the camera back to its original factory settings Read (but not change) the current settings of the switches on the back of the camera Read or change the "soft DIP switches"...

  • Page 31: Restore Factory Settings

    6. If the update process presents warnings or error messages, read them carefully. 7. Contact Vaddio technical support if you encounter any problems with the update. Caution Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in progress.

  • Page 32: Web Tasks For Administrators: Contacting Vaddio Technical Support

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for Administrators: Contacting Vaddio Technical Support If you can't resolve an issue using your troubleshooting skills (or the Troubleshooting table in this manual), we are here to help.

  • Page 33: Web Tasks For Administrators: Viewing Diagnostic Logs

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Web Tasks for Administrators: Viewing Diagnostic Logs If you encounter a problem that you can’t solve, your Vaddio technical support representative may ask you to download and email the log file available from the Diagnostics screen.

  • Page 34: Telnet Serial Command Api

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Telnet Serial Command API The Vaddio serial command protocol is a high-level, text-based command line interface supported via Telnet session on the camera. The API is accessed by a telnet client on the Ethernet port; the default Telnet port is 23. ...

  • Page 35: Camera Pan

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras camera pan Moves the camera horizontally Synopsis camera pan { left [<speed>] | right [<speed>] | stop } Options Moves the camera left left Moves the camera right right speed [1 - 24]...

  • Page 36: Camera Zoom

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras camera zoom Moves the camera in toward the subject or out away from the subject. Synopsis camera zoom { in [<speed>] | out [<speed>] | stop } Options Moves the camera in...

  • Page 37: Camera Preset

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras camera preset Moves the camera to the specified preset, or stores the current camera position and optionally CCU information. Synopsis camera preset { recall | store} [1 - 16] [save-ccu]...

  • Page 38: Camera Ccu Get

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras camera ccu get Returns or sets CCU (lighting) information. Synopsis camera ccu get [param] Options Returns the current state of the auto white auto_white_ balance setting (on or off).

  • Page 39: Camera Ccu Set

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras camera ccu set Sets the specified CCU (lighting) information. Synopsis camera ccu set [param] [value] Options Sets the current state of the auto white balance auto_white_ balance [on | off] setting (on or off).

  • Page 40: Camera Standby

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras camera standby Set or change camera standby status. Synopsis camera standby { off | on | toggle} Options Brings the camera out of standby (sleep) mode. Stops video and puts the camera in standby mode.

  • Page 41: Streaming Settings

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras streaming settings Retrieves streaming settings. Note USB streaming settings are automatically negotiated between the camera and the conferencing application. Synopsis streaming settings get IP Enabled Settings returned Returns true if IP streaming is enabled;...

  • Page 42: Network Ping

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras network ping Sends an ICMP ECHO_REQUEST to the specified IP address. Synopsis network ping [count <count>] [size <size>] <destination-ip> Options The number of ECHO_REQUEST packets to count send. If this is not specified, the default is five packets.

  • Page 43: System Reboot

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras system reboot Reboots the system either immediately or after the specified delay. Note that a reboot is required when resetting the system to factory defaults (system factory-reset). Synopsis system reboot [<seconds>] Options <seconds>...

  • Page 44: History

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras history Returns the most recently issued commands from the current Telnet session. Since many of the programs read user input a line at a time, the command history is used to keep track of these lines and recall historic information.

  • Page 45: Help

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras help Displays an overview of the CLI syntax. Synopsis help Example help exit Ends the command session and then does one of these two things: Telnet: Closes the socket.

  • Page 46: Rs-232 Serial Communication

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras RS-232 Serial Communication The RS-232 serial port (color-coded blue) near the center of the camera's back panel provides another means of controlling the camera. Specification Value Communication Speed 9600 bps (default)

  • Page 47: Rs-232 Command List

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras RS-232 Command List Command Set Command Command Packet Comments AddressSet Broadcast 88 30 01 FF Sets address for all daisy-chained cameras IF_Clear Broadcast 88 01 00 01 FF I/F Clear...
  • Page 48 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Command Set Command Command Packet Comments CAM_AE Full Auto 8x 01 04 39 00 FF Auto Exposure mode Manual 8x 01 04 39 03 FF Manual Control mode CAM_Iris...
  • Page 49 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Command Set Command Command Packet Comments rr=Zoom speed (00h-07h) Down 8x 01 06 0A vv ww rr 03 02 03 Left 8x 01 06 0A vv ww rr 01 03 03...

  • Page 50: Command Setting Values - Exposure Control

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Command Setting Values – Exposure Control Iris Values Value 0x11 F1.8 0x10 F2 0x0F F2.4 0x0E F2.8 0x0D F3.3 0x0C F4 0x0B F4.8 0x0A F5.6 0x09 F6.8 0x08 F8 0x07 F9.6...
  • Page 51 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Value Steps 0x05 8 0x04 6 0x03 4 0x02 2 0x01 0...

  • Page 52: Rs-232 Inquiry Command List

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras RS-232 Inquiry Command List Inquiry Command Command Response Packet Comments CAM_PowerInq 8x 09 04 00 FF y0 50 02 FF y0 50 03 FF Off (Standby) CAM_ZoomPosInq 8x 09 04 47 FF...

  • Page 53: Specifications

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Specifications Video and Image Outputs/protocols IP H.264, RTSP Aspect ratio Depends on video USB 3.0, UVC, YUY2 resolution IP video 1080p/30/25/15 USB 3.0 video 1080p/30/15 resolutions/frame rates 720p/60/30/25/15 resolutions/frame rates...

  • Page 54: Troubleshooting And Care

    Blinking red – fault condition. Yellow – firmware update in progress. Off – no power to the camera. Stuff happens – we get it. Use this table to determine whether it's time to call Vaddio Technical Support. What is it doing? Possible causes Check and correct Nothing.

  • Page 55: Restoring Default Camera Settings

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras What is it doing? Possible causes Check and correct The camera's RS-232 settings Check the settings at both ends to be don't match the settings on the sure they match. The camera's baud controlling device.

  • Page 56: Compliance Statements And Declarations Of Conformity

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Compliance Statements and Declarations of Conformity Compliance testing was performed to the following regulations: FCC Part 15 (15.107, 15.109), Subpart B Class A ICES-003, Issue 54:  2012 Class A...

  • Page 57: European Compliance

    Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras European Compliance This product has been evaluated for electromagnetic compatibility under the EMC Directive for Emissions and Immunity and meets the requirements for a Class A digital device.  In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. ...

  • Page 58: Warranty Information

    Vaddio receives notice of such defects during the warranty. Vaddio, at its option, will repair or replace products that prove to be defective. Vaddio manufactures its hardware products from parts and components that are new or...

  • Page 59: Index

    8 ceiling-mounted cameras 8 IP address 11-13, 20 cheat sheet 11-12, 15 default 13, 20 Vaddio IR Remote Commander 11-12 IP streaming 25-26, 38 web interface 15 resolutions and frame rates 25 chroma setting 24, 36 settings 26, 38...
  • Page 60 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras rebooting the camera 27, 40 red gain 24, 36 remote control 11-12 manual focus 11-12, 17, 33 resolution 25 mounting cameras 7-9 IP streaming 25 USB streaming 25 network configuration 13, 20, 39...
  • Page 61 Integrator's Complete Guide to ClearSHOT 10 USB Enterprise-Class PTZ Conferencing Cameras Tri-Synchronous Motion (Tri-Sync) 18, 34 troubleshooting 51 update 28 USB streaming 25, 38 user login 13, 23 changing 23 default 13 Vaddio IR Remote Commander 11-12 version, firmware 41...
  • Page 62 Vaddio, ClearSHOT, and EasyUSB are trademarks of Vaddio. Exmor is a trademark of Sony Corporation. All other trademarks in this document are the property of their respective owners. Copyright © 2015 Vaddio. All rights reserved. Vaddio 131 Cheshire Ln., Suite 500...

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