Samsung 5+ SERIES User Manual page 17

Troubleshooting and Other Information
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset your TV
• Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is really pretty simple
1. Call Samsung
Contact Centre
and ask for remote
support.
[PF5500-AR]BN68-05116A-07ENG.indb 17
2. Open the menu on
your TV and go to the
Support section.
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3. Select Remote
Management and
Provide the Pin# to
the agent.
4. The agent will then
access your TV.
That's it!
2014-03-13 3:40:28