Lexmark CS820 Series User Manual
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Lexmark CS820 Series User Manual

Color laser printer
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CS820 Series
User's Guide
January 2016
www.lexmark.com
Machine type(s):
5063
Model(s):
530, 571

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Summary of Contents for Lexmark CS820 Series

  • Page 1 CS820 Series User's Guide January 2016 www.lexmark.com Machine type(s): 5063 Model(s): 530, 571...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer configurations............................10 Attaching cables..............................11 Using the control panel............................ 12 Understanding the status of the power button and indicator light............13 Using the home screen.............................13 Menus list................................15 Printing a menu settings page........................
  • Page 3 Contents Printing a directory list............................. 25 Canceling a print job............................25 Securing the printer................... 26 Locating the security slot..........................26 Erasing printer memory........................... 26 Erasing printer hard disk memory.........................26 Configuring printer hard disk encryption....................27 Restoring factory default settings......................... 27 Statement of Volatility............................27 Maintaining the printer................
  • Page 4 Contents Contacting customer support........................106 Upgrading and migrating.................107 Hardware................................107 Software................................119 Firmware................................120 Notices......................122 Index......................126...

  • Page 5: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
  • Page 7 Safety information This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. Refer service or repairs, other than those described in the user documentation, to a service representative.

  • Page 8: Learning About The Printer

    Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—The guide is features of your printer available at http://support.lexmark.com. Help using the printer software Help for Microsoft® Windows® or Macintosh operating systems—Open a printer software...

  • Page 9: Selecting A Location For The Printer

    For more information, see the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options.

  • Page 10: Printer Configurations

    CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. You can configure your printer by adding three optional 550‑sheet trays or an optional 2200‑sheet tray.

  • Page 11: Attaching Cables

    Learning about the printer Control panel Staple finisher Standard bin Standard 550‑sheet tray Optional 550‑sheet trays Optional 2200‑sheet tray Multipurpose feeder Attaching cables CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 12: Using The Control Panel

    Learning about the printer Use the USB printer port Connect the printer to a computer. Ethernet port Connect the printer to an Ethernet network. USB ports Attach a keyboard. Printer power cord socket Connect the printer to a properly grounded electrical outlet. Using the control panel Use the Display...

  • Page 13: Understanding The Status Of The Power Button And Indicator Light

    Learning about the printer Use the Home button Go to the home screen. Keypad Enter numbers or symbols in an input field. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds.
  • Page 14 Learning about the printer Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen.

  • Page 15: Menus List

    AirPrint Alert Types Quality Ethernet Anti‑Spam Logic Description Job Accounting TCP/IP Suppressing Duplicate Alerts Image IPv6 Power Management SNMP Information Sent to Lexmark 802.1x Accessibility HTML IPSec Restore Factory Defaults PostScript LPD Configuration Maintenance HTTP/FTP Settings Remote Operator Panel PPDS...

  • Page 16: Setting Up And Using The Home Screen Applications

    Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 17: Configuring Eco-Settings

    Setting up and using the home screen applications Configuring Eco‑Settings From the home screen, touch Eco‑Settings. Configure the settings. Apply the changes.

  • Page 18: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
  • Page 19 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper with the printable side faceup. Notes: • Load letterhead faceup with the header on the left side of the tray for one‑sided printing. •...

  • Page 20: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • Load paper, card stock, and transparencies with the printable side facedown and the top edge entering the printer first.

  • Page 21: Linking Trays

    Loading paper and specialty media • Load envelopes with the flap side up and against the left side of the paper guide. Load European envelopes with the flap side up and entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.

  • Page 22: Printing

    Printing Printing CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job.

  • Page 23: Supported Flash Drives And File Types

    Printing From the display, touch the document that you want to print. If necessary, configure other print settings. Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device.

  • Page 24: Configuring Confidential Jobs

    Printing • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png Configuring confidential jobs From the home screen, touch Settings > Security > Confidential Print Setup. Configure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.

  • Page 25: Printing A Font Sample List

    Printing Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PostScript Fonts. Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel From the home screen, touch Job Queue.

  • Page 26: Securing The Printer

    Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.

  • Page 27: Configuring Printer Hard Disk Encryption

    Securing the printer Configuring printer hard disk encryption From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. Follow the instructions on the display.
  • Page 28 Securing the printer Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.

  • Page 29: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Networking Note: Purchase a MarkNet(TM) N8360 wireless network adapter first before setting up the printer on a wireless network.

  • Page 30: Setting Up Serial Printing (Windows Only)

    Maintaining the printer Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration.

  • Page 31: Cleaning The Printer

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.

  • Page 32: Ordering Toner Cartridges

    Maintaining the printer Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail before toner exhaustion. Return Program cartridges Item United States...

  • Page 33: Ordering Imaging Units

    Maintaining the printer Ordering developer units Item Part number Return Program developer units Black developer unit 72K0DK0 Color (CMY) developer kit 72K0DV0 Cyan developer unit 72K0DC0 Magenta developer unit 72K0DM0 Yellow developer unit 72K0DY0 Regular developer units Black developer unit 72K0D10 Color (CMY) developer kit 72K0D50...

  • Page 34: Replacing Parts And Supplies

    Maintaining the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 35 Maintaining the printer Open door A. Remove the waste toner bottle.
  • Page 36 Maintaining the printer Remove the imaging unit. Remove the developer unit. Unpack the new developer unit, and then remove the packing material. Insert the new developer unit.
  • Page 37 Maintaining the printer Insert the imaging unit. Insert the waste toner bottle. Close doors A and B. Replacing the fuser Turn off the printer. Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 38 Maintaining the printer Remove the fuser. Unpack the new fuser. Clean the fuser lens using the cotton swab that came with the package.
  • Page 39 Maintaining the printer Insert the new fuser until it clicks into place. Close door B. Turn on the printer. Replacing a photoconductor unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 40 Maintaining the printer Open door A. Remove the waste toner bottle.
  • Page 41 Maintaining the printer Remove the imaging unit. Remove the photoconductor unit. Unpack the new photoconductor unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 42 Maintaining the printer Insert the imaging unit. Insert the waste toner bottle. Close doors A and B. Replacing an imaging unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 43 Maintaining the printer Open door A. Remove the waste toner bottle.
  • Page 44 Maintaining the printer Remove the imaging unit. Unpack the new imaging unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 45 Maintaining the printer Insert the waste toner bottle. Close doors A and B. Replacing a toner cartridge Open door A. Remove the toner cartridge. Unpack the new toner cartridge.
  • Page 46 Maintaining the printer Insert the new toner cartridge until it clicks into place. Close door A. Replacing the waste toner bottle Open door A. Remove the waste toner bottle. Unpack the new waste toner bottle.
  • Page 47 Maintaining the printer Insert the new waste toner bottle. Close door A. Replacing the transfer belt Turn off the printer. Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 48 Maintaining the printer Open door A. Remove the waste toner bottle. Open door A1.
  • Page 49 Maintaining the printer Remove the transfer belt. Unpack the new transfer belt, and then remove the packing material. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the transfer belt.

  • Page 50: Replacing The Transfer Roller

    Maintaining the printer Close door A1. Insert the waste toner bottle. Close doors A and B. Turn on the printer. Replacing the transfer roller Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 51 Maintaining the printer Remove the transfer roller. Unpack the new transfer roller. Note: Do not remove the white packing material. Insert the new transfer roller.
  • Page 52 Maintaining the printer Remove the white packing material. Close door B. Replacing the pick roller Replacing the pick roller in the 550‑sheet tray Turn off the printer. Remove the tray.
  • Page 53 Maintaining the printer Remove the pick roller. Unpack the new pick roller.
  • Page 54 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Turn on the printer.
  • Page 55 Maintaining the printer Replacing the pick roller in the 2200‑sheet tray Turn off the printer. Pull out, and then unlock the tray. Remove the tray. Remove the pick roller. Unpack the new pick roller.
  • Page 56 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Turn on the printer.
  • Page 57 Maintaining the printer Replacing the separator bracket Pull out the tray. Remove the separator bracket. Unpack the new separator bracket. Insert the new separator bracket until it clicks into place. Insert the tray.
  • Page 58 Maintaining the printer Replacing the staple cartridge unit Replacing the staple cartridge in the staple finisher Open door G. Remove the staple cartridge. Unpack the new staple cartridge.
  • Page 59 Maintaining the printer Insert the new staple cartridge until it clicks into place. Close door G. Replacing the staple cartridge holder in the staple finisher Open door G.
  • Page 60 Maintaining the printer Pull out the staple cartridge holder. Remove the staple cartridge from the holder. Unpack the new staple cartridge holder. Insert the staple cartridge into the new holder until it clicks into place.

  • Page 61: Moving The Printer

    Maintaining the printer Insert the staple cartridge holder. Close door G. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

  • Page 62: Saving Energy And Paper

    Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power saver modes Eco‑Mode...

  • Page 63: Recycling

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.

  • Page 64: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...

  • Page 65: Identifying Jam Locations

    Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...

  • Page 66: Paper Jam In Trays

    Clearing jams Paper jam in trays Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.

  • Page 67: Paper Jam In The Multipurpose Feeder

    Clearing jams Open the tray cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the tray cover. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.

  • Page 68: Paper Jam In The Standard Bin

    Clearing jams Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Close door B. Flex, fan, and align the paper edges before loading.

  • Page 69: Paper Jam In Door B

    Clearing jams Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Close door B. Paper jam in door B Paper jam in the fuser Open door B.
  • Page 70 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 71 Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door B. Paper jam in the duplex unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 72 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.

  • Page 73: Paper Jam In The Finisher Bin

    Clearing jams Close the duplex cover and door B. Paper jam in the finisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door F. Remove the jammed paper.

  • Page 74: Staple Jam In Door G

    Clearing jams Note: Make sure that all paper fragments are removed. Close door F. Staple jam in door G Open door G.
  • Page 75 Clearing jams Pull out the staple cartridge holder. Open the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge.
  • Page 76 Clearing jams Close the staple guard. Insert the staple cartridge holder. Close door G.

  • Page 77: Troubleshooting

    Troubleshooting Troubleshooting Network connection problems Embedded Web Server does not open Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Windows Internet Explorer version 9 or later • Macintosh Safari version 8.0.3 or later •...

  • Page 78: Enabling The Usb Port

    Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Are the Web proxy servers disabled? Step 7 The problem is Contact...

  • Page 79: Hardware Options Problems

    Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.

  • Page 80: Internal Solutions Port Does Not Operate Correctly

    Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.

  • Page 81: Paper Feed Problems

    Troubleshooting Paper feed problems Envelope seals when printing Action Contact The problem is Use envelopes that have been stored in a dry environment. customer solved. Note: Printing on envelopes with high moisture content can seal the support. flaps. Resend the print job. Does the envelope seal when printing? Collated printing does not work Action...

  • Page 82: Paper Curl

    Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Is the paper still curled? Step 2 Go to step 3. The problem is solved.

  • Page 83: Paper Frequently Jams

    Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. Set the paper size and type to match the paper loaded in the linked trays. Print the document.

  • Page 84: Printing Problems

    Troubleshooting Printing problems Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.

  • Page 85: Slow Printing

    Troubleshooting Action Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job. Are the documents printed? Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode. Resend the print job.

  • Page 86: Print Jobs Do Not Print

    Resend the print job. Is the document printed? Step 5 The problem is Contact customer solved. support. Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Is the document printed?

  • Page 87: Print Quality Is Poor

    Troubleshooting Print quality is poor Blank or white pages Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 88 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, select Color Adjust. Resend the print job. Is the print still too dark? Step 2 Go to step 3. The problem is solved.

  • Page 89: Ghost Images

    Troubleshooting Ghost images Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight. Resend the print job.
  • Page 90 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, decrease the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Resend the print job.
  • Page 91 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.

  • Page 92: Incorrect Margins

    Troubleshooting Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: •...
  • Page 93 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Move the paper guides in the tray to the correct position for the paper loaded. Resend the print job. Are the margins correct? Step 2 The problem is Contact customer solved.

  • Page 94: Light Print

    Troubleshooting Light print Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, select Color Adjust. Resend the print job. Is the print still too light? Step 2 Go to step 3. The problem is solved.
  • Page 95 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Resend the print job. Is the print still too light? Step 6 Contact...

  • Page 96: Repeating Defects

    Troubleshooting Print crooked or skewed Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Resend the print job. Is the print still crooked or skewed? Step 2 Go to step 3.
  • Page 97 Troubleshooting Action Take note of the The problem is solved. Measure the distance between the defects. distance, and then • If the distance between the defects equals 35.4 mm contact customer (1.39 in.) or 125.7 mm (4.95 in.), then replace the support or your service photoconductor unit.
  • Page 98 Troubleshooting Text or images cut off Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Resend the print job. Is the page or image still clipped? Step 2 Go to step 3.

  • Page 99: Uneven Print Density

    Troubleshooting Toner easily rubs off Leading edge Trailing edge Action Contact customer The problem is solved. Depending on your operating system, specify the support. paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
  • Page 100 Troubleshooting Vertical dark lines or streaks Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog.

  • Page 101: Vertical White Lines

    Troubleshooting Vertical white lines Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.

  • Page 102: The Printer Is Not Responding

    Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 103: Color Quality Problems

    Troubleshooting Action Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn it back Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is...

  • Page 104: Faq About Color Printing

    Troubleshooting Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual. From the Advanced Imaging menu, select Color Correction Content. Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image...

  • Page 105: The Print Appears Tinted

    Troubleshooting How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.

  • Page 106: Contacting Customer Support

    The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following:...

  • Page 107: Upgrading And Migrating

    – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8360 (802.11 b/g/n/a wireless print server bundled with LEX‑M06‑001 Mobile Solutions Module) – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller...

  • Page 108: Installing An Internal Solutions Port

    Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place. Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 109 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk.
  • Page 110 Upgrading and migrating Insert the bracket into the board until it clicks into place. Attach the ISP to the bracket.
  • Page 111 Upgrading and migrating If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.

  • Page 112: Installing An Optional Card

    Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 113: Installing A Printer Hard Disk

    Upgrading and migrating Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
  • Page 114 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
  • Page 115 Upgrading and migrating If an internal solutions port (ISP) is installed, then do the following: Remove the hard disk bracket. Attach the hard disk to the ISP.

  • Page 116: Installing Optional Trays

    CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
  • Page 117 Upgrading and migrating Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet.
  • Page 118 Upgrading and migrating • Printer • Staple finisher Installing the staple finisher Turn off the printer. Open door A. Remove the paper bail. Remove the standard bin insert.

  • Page 119: Software

    Upgrading and migrating Unpack the staple finisher, and then remove the packing material. Insert the staple finisher until it clicks into place. Insert the staple finisher cover. Close door A. Turn on the printer. Software Installing the printer software Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen.

  • Page 120: Firmware

    Upgrading and migrating Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
  • Page 121 Upgrading and migrating For more information on updating the device firmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required flash file. Apply the changes.

  • Page 122: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 123 Notices Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of the Microsoft group of companies in the United States and other countries.

  • Page 124: Noise Emission Levels

    Printing 56 (one-sided); 57 (two-sided) Ready Values are subject to change. See www.lexmark.com for current values. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol.

  • Page 125: Laser Notice

    Notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

  • Page 126: Index

    Index Index supply notifications, environmental settings maintenance kit 33 hibernate mode 62 adding hardware options supply notifications, toner sleep mode 62 print driver 120 erasing printer hard disk cartridge 33 adding internal options configuring port settings 30 memory 26 print driver 120 configuring supply Ethernet port 11 adjusting brightness of printer...
  • Page 127 Index hibernate mode jams ordering supplies setting 62 avoiding 64 staple cartridges 33 home screen locating jam areas 65 waste toner bottle 33 customizing 16 locations 65 organizing cables 11 showing icons 16 home screen buttons using 13 linking trays 21 paper horizontal dark lines 90 loading...
  • Page 128 86 recycling setting up 30 slow printing 85 Lexmark packaging 63 setting hibernate mode 62 tray linking does not work 82 Lexmark products 63 setting sleep mode 62 unable to read flash drive 78...
  • Page 129 USB ports 11 checking 31 job prints on the wrong using supplies, ordering paper 103 genuine Lexmark parts 31 developer unit 33 paper curl 82 genuine Lexmark supplies 31 imaging units 33 paper frequently jams 83 using the control panel 12...

Table of Contents