HP ProLiant DL380 Gen9 Maintenance And Service Manual
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HP ProLiant DL380 Gen9 Maintenance And Service Manual

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HPE ProLiant DL380 Gen9 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware
components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the
servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 768831-006
June 2016
Edition: 6

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  • Page 1 HPE ProLiant DL380 Gen9 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2014, 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents Customer self repair..........................6 Parts only warranty service ............................6 Illustrated parts catalog ........................... 16 Mechanical components ............................16 System components ............................... 19 Removal and replacement procedures ....................27 Required tools ................................ 27 Preparation procedures ............................27 Power down the server ..........................27 Extend the server from the rack ........................
  • Page 4 HPE Smart Storage Battery ........................... 64 HPE Flexible Smart Array Controller ........................65 System battery ............................... 66 System board ................................. 67 HP Trusted Platform Module ..........................72 Troubleshooting ............................74 Troubleshooting resources ............................. 74 Diagnostic tools ............................75 Product QuickSpecs ............................... 75 HPE UEFI System Utilities .............................
  • Page 5 150W PCIe power cable option ..........................130 M.2 SSD Enablement Board option cabling ......................130 Specifications ............................132 Environmental specifications ..........................132 Mechanical specifications ............................. 132 Power supply specifications ..........................133 HPE 500W Flex Slot Platinum Hot-plug Power Supply ................133 HPE 800W Flex Slot Platinum Hot-plug Power Supply ................

  • Page 6: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 7 • Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
  • Page 8 NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
  • Page 9 Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
  • Page 10 deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución.
  • Page 11 Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise.
  • Page 12 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part number Customer self repair (on page 6) Access panel 777292-001 Mandatory...
  • Page 17 Item Description Spare part number Customer self repair (on page 6) c) PCI riser cage, secondary optional* 777283-001 Optional Drive cage, 8SFF 779086-001 Mandatory Rail kit* — — a) SFF 2U easy install rail kit 744114-001 Mandatory b) LFF 2U easy install rail kit 744115-001 Mandatory c) 2U cable management arm...
  • Page 18 Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria.

  • Page 19: System Components

    System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer self repair number (on page 6) DIMMs — — a) 8-GB, 1Rx4, PC4-2133R 774170-001 Mandatory...
  • Page 20 Spare part Customer self repair Item Description number (on page 6) Processors — — a) 1.60-GHz Intel Xeon E5-2603 v3 processor** 762441-001 Optional b) 1.90-GHz Intel Xeon E5-2609 v3 processor* ** 762443-001 Optional c) 2.40-GHz Intel Xeon E5-2620 v3 processor* ** 762445-001 Optional d) 2.40-GHz Intel Xeon E5-2630 v3 processor* **...
  • Page 21 Spare part Customer self repair Item Description number (on page 6) ff) 2.60-GHz Intel Xeon E5-2690 v4 processor* ** 835607-001 Optional gg) 2.10-GHz Intel Xeon E5-2683 v4 processor* ** 835614-001 Optional hh) 2.30-GHz Intel Xeon E5-2695 v4 processor* ** 835615-001 Optional ii) 2.30-GHz Intel Xeon E5-2697 v4 processor* ** 835616-001...
  • Page 22 Spare part Customer self repair Item Description number (on page 6) g) 1-TB, SAS, SFF, 7,200-rpm, 6G* 653954-001 Mandatory h) 1-TB, SAS, LFF, 7,200-rpm, 6G* 653947-001 Mandatory i) 1.2-TB, SAS, SFF, 10,000-rpm, 6G* 718292-001 Mandatory j) 2 -TB, SAS, SFF, 7,200-rpm, 6G* 653948-001 Mandatory k) 3 -TB, SAS, LFF, 7,200-rpm, 6G*...
  • Page 23 Spare part Customer self repair Item Description number (on page 6) u) 240-GB, SATA, VE, LFF, 6G* 718294-001 Mandatory v) 400-GB, SATA, ME, LFF, 6G* 692162-001 Mandatory w) 480-GB, SATA, VE, SFF, 6G* 718138-001 Mandatory x) 480-GB, SATA, VE, LFF, 6G* 718296-001 Mandatory y) 800-GB, SATA, VE, SFF, 6G*...
  • Page 24 Spare part Customer self repair Item Description number (on page 6) d) HPE NVIDIA Tesla K40C 124GB GPU 766915-001 Optional e) HPE NVIDIA GRID K1 Quad GPU 788358-001 Optional f) HPE NVIDIA GRID K2 RAF PCIe GPU 756822-001 Optional Bezel ear* —...
  • Page 25 Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés. Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations.
  • Page 26 Illustrated parts catalog 26...

  • Page 27: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver • HPE Insight Diagnostics software ("HPE Insight Diagnostics" on page 77) Preparation procedures Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

  • Page 28: Remove The Server From The Rack

    Extend the server from the rack. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack.

  • Page 29: Access The Optional Hpe Systems Insight Display

    To access the server rear panel: Release the cable management arm. Open the cable management arm. Note that the cable management arm can be right-mounted or left-mounted. Access the optional HPE Systems Insight Display To access a pop-out HPE Systems Insight Display on models with this option installed: Press and release the panel.

  • Page 30: Release The Full-Length Expansion Board Retainer

    After the display fully ejects, rotate the display to view the LEDs. Release the full-length expansion board retainer To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.

  • Page 31: Safety Considerations

    Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 32: Server Warnings And Cautions

    Server warnings and cautions Before installing a server, be sure that you understand the following warnings and cautions. WARNING: To reduce the risk of electric shock, personal injury, and damage to the equipment: • Do not attempt to service any parts of the equipment other than those specified in the following procedure.

  • Page 33: Pcie Riser Blank

    Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 28). Remove the access panel ("Access panel" on page 32). Remove the air baffle. To replace the component, reverse the removal procedure. PCIe riser blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.

  • Page 34: Primary Pcie Riser Cage

    Remove the PCIe riser blank. To replace the component, reverse the removal procedure. Primary PCIe riser cage WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 35: Secondary Pcie Riser Cage

    Remove the PCIe riser cage. To replace the component, reverse the removal procedure. Secondary PCIe riser cage WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 36: Pcie Riser Board

    Remove the secondary PCIe riser cage. To replace the component, reverse the removal procedure. PCIe riser board To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 37: Drive Blank

    Remove the PCIe riser board. To replace the component, reverse the removal procedure. Drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Remove the drive blank.

  • Page 38: Power Supply Blank

    Remove the drive. To replace the component, reverse the removal procedure. Power supply blank Remove the component as indicated. To replace the component, reverse the removal procedure. AC power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 39: Hpe 750W Flex Slot Hot Plug Battery Backup Module

    To replace the component, reverse the removal procedure. HPE 750W Flex Slot Hot Plug Battery Backup Module CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Access the product rear panel (on page 28).

  • Page 40: Optical Drive

    Optical drive To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 28).
  • Page 41 Remove the optical drive. Remove the optical drive bracket, for use with the replacement optical drive. Removal and replacement procedures 41...

  • Page 42: Hot-Plug Fan

    Before replacing the component, install the optical drive bracket, retained from the optical drive you are replacing. To replace the component, reverse the removal procedure. Hot-plug fan To remove the component: Extend the server from the rack (on page 27). Remove the access panel ("Access panel"...

  • Page 43: Fan Cage

    CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the fan locations table ("Hot-plug fans"...

  • Page 44: Flexiblelom

    FlexibleLOM To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Disconnect the LAN segment cables. Do one of the following: Extend the server from the rack (on page 27).

  • Page 45: 3-Lff Rear Drive Cage

    Remove the drive cage. To replace the component, reverse the removal procedure. 3-LFF rear drive cage To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 46: 2-Sff Rear Drive Cage

    Remove the drive cage. To replace the component, reverse the removal procedure. 2-SFF rear drive cage To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 47: 2-Sff Front Drive Cage

    Remove the drive cage. To replace the component, reverse the removal procedure. 2-SFF front drive cage To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 48: Universal Media Bay

    Remove the drive cage. To replace the component, reverse the removal procedure. Universal media bay To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 49: 8-Sff Drive Backplane

    Remove the universal media bay. To replace the component, reverse the removal procedure. 8-SFF drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 50: 2-Sff Rear Drive Backplane

    Remove the drive backplane. To replace the component, reverse the removal procedure. 2-SFF rear drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 51: 12-Lff Drive Backplane

    12-LFF drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 28).

  • Page 52: 3-Lff Rear Drive Backplane

    Remove the drive backplane. To replace the component, reverse the removal procedure. 3-LFF rear drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 53: Systems Insight Display

    Remove the drive backplane. To replace the component, reverse the removal procedure. Systems Insight Display To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).

  • Page 54: Removing An Expansion Slot Blank

    Remove the screw securing the Systems Insight Display, and then remove the Systems Insight Display. To replace the component, reverse the removal procedure. Removing an expansion slot blank WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.

  • Page 55: Expansion Boards

    Primary PCIe riser cage Optional primary PCIe riser cage Secondary PCIe riser cage To replace the component, reverse the removal procedure. Expansion boards Full length expansion board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.

  • Page 56: Half-Length Expansion Board

    To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Disconnect any external cables that are connected to the expansion board. Do one of the following: Extend the server from the rack (on page 27).

  • Page 57: M.2 Ssd Enablement Board

    Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 28). Remove the access panel ("Access panel" on page 32). Disconnect any internal cables that are connected to the expansion board. Remove the PCIe riser cage: Primary PCIe riser cage (on page 34) Secondary PCIe riser cage (on page 35)

  • Page 58: Heatsink

    3-slot riser cage 2-slot riser cage To replace the component, reverse the removal procedure. If you are not replacing the enablement board, install the screw back into the PCIe riser cage before installing the PCIe riser cage back into the server. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 59 Remove the access panel ("Access panel" on page 32). Remove the air baffle ("Air baffle" on page 32). Remove the heatsink. To replace the component: Remove the thermal interface protective cover from the heatsink. Removal and replacement procedures 59...

  • Page 60: Processor

    Install the heatsink. Install the air baffle ("Air baffle" on page 32). Install the access panel ("Access panel" on page 32). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server.
  • Page 61 Remove the heatsink ("Heatsink" on page 58). Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Remove the processor from the processor retaining bracket. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.
  • Page 62 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.

  • Page 63: Dimms

    Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Align and install the heatsink. Install the access panel ("Access panel" on page 32). DIMMs IMPORTANT: This server does not support mixing RDIMMs and UDIMMs.

  • Page 64: Hpe Smart Storage Battery

    Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 28). Remove the access panel ("Access panel" on page 32). Remove the air baffle ("Air baffle"...

  • Page 65: Hpe Flexible Smart Array Controller

    Disconnect the cable, and then remove the Smart Storage Battery. To replace the component, reverse the removal procedure. HPE Flexible Smart Array Controller CAUTION: Hewlett Packard Enterprise recommends performing a complete backup of all server data before performing a controller or adapter installation or removal. To remove the component: Power down the server (on page 27).

  • Page 66: System Battery

    Remove the controller. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 67: System Board

    Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System board To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.
  • Page 68 Remove the system board, using the handle to lift it out of the chassis. To replace the component: Install the spare system board. Removal and replacement procedures 68...
  • Page 69 Open each of the processor locking levers in the order indicated in the following illustration, and then open the processor retaining bracket. Remove the clear processor socket cover. Retain the processor socket cover for future use. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 70 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Close the processor retaining bracket.
  • Page 71 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Install the processor socket cover onto the processor socket of the failed system board. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.

  • Page 72: Hp Trusted Platform Module

    This value should always match the Product ID located on the chassis. Enter the product ID and press the Enter key. Press the F10 key to confirm exiting System Utilities. The server automatically reboots. HP Trusted Platform Module The TPM is not a customer-removable part. Removal and replacement procedures 72...
  • Page 73 CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 74: Troubleshooting

    Troubleshooting Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 75: Diagnostic Tools

    Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including: •...

  • Page 76: Embedded Diagnostics Option

    Embedded Diagnostics option The system BIOS in all ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM. The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components. For more information on the Embedded Diagnostics option, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).

  • Page 77: Hpe Insight Diagnostics

    HPE Insight Diagnostics The Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running.

  • Page 78: Usb Support

    your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country. For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website (http://www.hpe.com/info/insightremotesupport/docs).

  • Page 79: Hpe Smart Storage Administrator

    HPE Smart Storage Administrator The HPE SSA is a configuration and management tool for HPE Smart Array controllers. Starting with HPE ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features. The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting.

  • Page 80: Component Identification

    Component identification Front panel components • SFF model (8-drive) Item Description Bay 1 (optional drives or universal media bay) Bay 2 (optional drives) Fixed drive bays Front USB 3.0 connector Serial label pull tab • SFF model (24-drive) Item Description Bay 1 Bay 2 Bay 3, fixed drive bay...

  • Page 81: Nvme Ssd Components

    • LFF model (12-drive) Item Description Drive bays 1-12 • LFF model (4-drive) Item Description Drive bays NVMe SSD components The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal/traffic flow. CAUTION: Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing.

  • Page 82: Front Panel Leds And Buttons

    Item Description Release lever Activity ring Do Not Remove button Power button Front panel LEDs and buttons • SFF front panel LEDs and button Item Description Status Power On/Standby button Solid green = System on and system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present**...
  • Page 83 *When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see "Power fault LEDs (on page 84)." **Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the power button cable is disconnected.

  • Page 84: Uid Button Functionality

    UID button functionality The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will not power on. For more information, see the HPE iLO 4 User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo/docs). Power fault LEDs The following table provides a list of power fault LEDs, and the subsystems that are affected.

  • Page 85: Systems Insight Display Leds

    Systems Insight Display LEDs The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. Item Description Status Power supplies Off = Normal Solid amber = Power subsystem degraded, power supply failure, or input power lost.

  • Page 86: Systems Insight Display Led Combinations

    Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED indicate system status. Systems Insight Health LED System power...

  • Page 87: Rear Panel Components

    Rear panel components Item Description PCIe slots 1–3 (top to bottom) Optional PCIe slots 4–6 (top to bottom)* Optional serial port Power supply 1 (PS1) Power supply 2 (PS2) Video connector 1Gb RJ-45 port 4 1Gb RJ-45 port 3 1Gb RJ-45 port 2 1Gb RJ-45 port 1 iLO connector USB 3.0 connectors...

  • Page 88: Flex Slot Battery Backup Module Leds And Buttons

    Item Description Status Solid green = Link to network Flashing green = Network activity Power supply 2 Off = System is off or power supply has failed. Solid green = Normal Power supply 1 Off = System is off or power supply has failed. Solid green = Normal Flex slot battery backup module LEDs and buttons Item...

  • Page 89: Non-Hot-Plug Pci Riser Board Slot Definitions

    Mode/State Auxiliary path A/B protection Flashing red FSBBU fault or other protections Solid red For more information about the FSBBU module, see "750 W Flex Slot Hot Plug Battery Backup Module ("HPE 750W Flex Slot Hot Plug Battery Backup Module" on page 39)." Non-hot-plug PCI riser board slot definitions •...

  • Page 90: System Board Components

    System board components Item Description FlexibleLOM connector Primary (processor 1) PCI riser connector Optical front VGA/USB 2.0 connector x4 SATA port 1 x4 SATA port 2 Backplane presence detect connector Optical/SATA port 5 SATA port 4 Front power/USB 3.0 connector Drive backplane power connector HPE Smart Storage Battery connector Optional Location Discovery Services connector...

  • Page 91: System Maintenance Switch

    System maintenance switch Position Default Function Off = HPE iLO 4 security is enabled. On = HPE iLO 4 security is disabled. Off = System configuration can be changed. On = System configuration is locked. Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled.

  • Page 92: Dimm Slot Locations

    DIMM slot locations DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines. Hot-plug fans CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 1 and 2 in a single-processor configuration.
  • Page 93 For a single-processor configuration, excluding 24-SFF and 12-LFF configurations, four fans and two blanks are required in specific fan bays for redundancy. A fan failure or missing fan causes a loss of redundancy. A second fan failure or missing fan causes an orderly shutdown of the server. For a dual-processor configuration or single-processor 24-SFF or 12-LFF configurations, six fans are required for redundancy.

  • Page 94: Sas And Sata Device Numbers

    SAS and SATA device numbers • 8SFF device bay numbering • Optional 16SFF device bay numbering • Optional 16SFF device bay numbering with SAS expander solution used • Optional 24SFF device bay numbering Component identification 94...
  • Page 95 • Optional 24SFF device bay numbering with SAS expander solution used • 6SFF Express Bay Enablement Option device numbering with 8SFF drive cage installed in bay 1 • 6SFF Express Bay Enablement Option device numbering with 2SFF drive cage installed in universal media bay 1 •...
  • Page 96 • 12LFF device bay numbering • 12LFF device bay numbering with 2-bay rear SAS expander solution used • 12LFF device bay numbering with 3-bay rear SAS expander solution used Component identification 96...

  • Page 97: Hot-Plug Drive Led Definitions

    • 4LFF device bay numbering Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove...

  • Page 98: Cabling

    Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped. Two-bay SFF drive cage option cabling 2 SFF drive bay option rear installation Connect the power cable using one of the following connections:...
  • Page 99 Y cable connection with 24 SFF drive configuration in front Connect the data cable using one of the following connections: Connect to the onboard x4 SATA connector Cabling 99...
  • Page 100 Connect to the x2 SATA port and optical disk drive connector Connect to a PCI expansion board Cabling 100...
  • Page 101 Connect to a PCI expansion board and the 12 LFF drive backplane Connect to an HPE 12G SAS Expander Card Cabling 101...

  • Page 102: Three-Bay Lff Rear Drive Cage Cabling

    Three-bay LFF rear drive cage cabling Connect the power cable. Connect the data cable using one of the following connections: Connect to onboard SATA connectors Cabling 102...
  • Page 103 Connect to a PCI expansion board Connect to a PCI expansion board and the 12 LFF drive backplane Cabling 103...

  • Page 104: Eight-Bay Sff Front Drive Cage Cabling

    Connect to an HPE 12G SAS Expander Card Eight-bay SFF front drive cage cabling Bay 1 installation Connect the power cable using one of the following connections: Single cable connection Cabling 104...
  • Page 105 Y cable connection if the two-bay SFF drive cage option is installed in the rear bay Connect the data cable using one of the following connections: Cabling 105...
  • Page 106 Connect to a PCI expansion board Cabling 106...
  • Page 107 Connect to an HPE 12G SAS Expander Card Bay 2 installation Cabling 107...
  • Page 108 Connect the power cable. Connect the data cable using one of the following connections: Connect to a PCI expansion board Cabling 108...

  • Page 109: Express Bay Enablement Option Cabling Options

    Connect to an HPE 12G SAS Expander Card Express Bay Enablement Option cabling options The Express Bay Enablement option has several options for cabling, depending on the configuration: • 8SFF drive cage installed in bay 1 • 8SFF drive cage installed in bay 1 and 2SFF drives in the rear of the server •...

  • Page 110: 8Sff Drive Cage Installed In Bay 1

    8SFF drive cage installed in bay 1 Connect using the 8SFF drive cage power cable (776399-001). Cabling 110...

  • Page 111: 8Sff Drive Cage Installed In Bay 1 And 2Sff Drives In The Rear Of The Server

    8SFF drive cage installed in bay 1 and 2SFF drives in the rear of the server Connect using the 8SFF drive cage power cable (776399-001) and the 2SFF drives-rear power cable (776400-001). Cabling 111...

  • Page 112: Drive Bay 1 Is Empty

    Drive bay 1 is empty Connect using the NVMe power cable (776392-001). Cabling 112...

  • Page 113: 8Sff Drive Cage Installed In Bay 1 And 2 Sff Drives In The Front Of The Server

    8SFF drive cage installed in bay 1 and 2 SFF drives in the front of the server Connect using the 8SFF drive cage power cable (776399-001) and the 2SFF drives-front power cable (795156-001). Host Bus Adapter and Controller cabling The server supports the HPE H240 Smart Host Bus Adapter and the following controllers: •...

  • Page 114: Hpe H240 Smart Host Bus Adapter/Smart Array P440 Controller Cabling

    HPE H240 Smart Host Bus Adapter/Smart Array P440 Controller cabling • 8SFF drive cages are installed in bays 1 and 2, and 2SFF drives and VGA/USB are installed in the front of the server (H240 HBA only) — Connect the bay 2 8SFF drive cage cable, the 2SFF drive Mini-SAS cable, and the VGA/USB cable to the H240 HBA.
  • Page 115 • 8SFF drive cage is installed in bay 2, 6NVMe drives are installed in bay 1, and 2SFF drives and VGA/USB are installed in the front of the server — Connect the 6NVMe data cable, VGA/USB cable, and the front 2SFF Mini-SAS cable to the H240 HBA/P440 controller. Cabling 115...
  • Page 116 • 12LFF drive cage is installed in the front, and 3LFF drives are installed at the rear of the server — Connect a 12LFF Mini-SAS cable and the 3LFF Mini-SAS cable to the H240 HBA/P440 controller. Cabling 116...

  • Page 117: Hpe Smart Array P840 Controller Cabling

    HPE Smart Array P840 Controller cabling • 24SFF drive configuration — Connect bay 1 and bay 2 Mini-SAS cables to the P840 controller. Cabling 117...

  • Page 118: Hpe Smart Array P440Ar Controller Cabling

    • 12LFF drives are installed in the front, and 3LFF drives are installed at the rear of the server — Connect the 12LFF Mini-SAS cable and the 3LFF Mini-SAS Y cable to the P840 controller. HPE Smart Array P440ar Controller cabling •...
  • Page 119 The image below shows the 24SFF configuration. The image might vary from your server depending on the configuration installed. However, the cabling for the P440ar controller remains the same. Cabling 119...
  • Page 120 • 24SFF drives at the front and 2SFF drives at the rear of the server — Connect the P440ar controller cables to the 12G SAS Expander port 1 and port 2. • 4LFF drive configuration — Connect the 4LFF Mini-SAS cable to the P440ar controller. Cabling 120...
  • Page 121 • 12LFF drives at the front, and 3LFF drives at the rear of the server without the 12G SAS Expander — Connect one 12LFF Mini-SAS cable to the P440ar controller. • 12LFF drives at the front, and 3LFF drives at the rear of the server with 12G SAS Expander — Connect the P440ar controller cables to port 1 and port 2 on the 12G SAS Expander.

  • Page 122: Hpe Smart Array P840Ar Controller Cabling

    HPE Smart Array P840ar Controller cabling • 16SFF drive configuration — Connect the two Mini-SAS cables to the P840ar controller. Cabling 122...
  • Page 123 • 16SFF and 6NVMe drives with Express Bay Enablement option installed — Connect the two 8SFF Mini-SAS cables to the P840ar controller. • 24SFF drives at the front, and 2SFF drives at the rear of the server — Connect the P840ar controller Mini-SAS Y cable to the SAS expander.
  • Page 124 • 12LFF drives at the front, and 2SFF drives at the rear of the server — Connect the 12LFF Mini-SAS cable and the 2SFF Mini-SAS Y cable to the P840ar Controller. Cabling 124...
  • Page 125 • 12LFF configuration — Connect the two 12LFF Mini-SAS cables to the P840ar controller. Cabling 125...
  • Page 126 • 12LFF drives at the front, and 3LFF drives at the rear of the server — Connect the 12LFF Mini-SAS cable and the 3LFF Mini-SAS Y cable to the P840ar controller. Cabling 126...

  • Page 127: Universal Media Bay Cabling

    Universal media bay cabling Connect the VGA cable to the optional VGA connector. Connect the USB cable to the front dual internal USB 3.0 connector. Connect the SATA optical drive cable to the front optical disk drive connector. Cabling 127...
  • Page 128 Connect the 2 SFF drive bay data cable to one of the following connections, depending on the configuration: • PCI expansion board Cabling 128...
  • Page 129 • x4 SATA connector Connect the 2 SFF drive bay power cable. Cabling 129...

  • Page 130: 150W Pcie Power Cable Option

    150W PCIe power cable option CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI expansion cage. M.2 SSD Enablement Board option cabling The M.2 SSD Enablement Board option is supported in both the primary and secondary PCI riser cage. Cable the option according to the location in the server: •...
  • Page 131 • Secondary PCI riser cage Cabling 131...

  • Page 132: Specifications

    Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Nonoperating — Relative humidity (noncondensing) Minimum to be the higher (more moisture) of Operating -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity...

  • Page 133: Power Supply Specifications

    • Drive blanks (7) • Drive bay blanks for bays 1 and 2 (2) • Fan assemblies (4) • Fan blanks (2) • Standard heatsink (1) • 1P air baffle (1) • X8 HPE Flexible Smart Array Controller (1) • Primary riser cage (1) •...

  • Page 134: Hpe 800W Flex Slot Platinum Hot-Plug Power Supply

    50 Hz to 60 Hz Rated input frequency Not applicable to 240 VDC 5.8 A at 100 VAC Rated input current 2.8 A at 200 VAC 2.4 A at 240 VDC for China only 580 W at 100 VAC Maximum rated input power 560 W at 200 VAC 576 W at 240 VDC for China only 1979 at 100 VAC...

  • Page 135: Hpe 1400W Flex Slot Platinum Plus Hot-Plug Power Supply

    only HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply Specification Value Input requirements 200 to 240 VAC Rated input voltage 240 VDC for China only 50 Hz to 60 Hz Rated input frequency Not applicable to 240 VDC 8.0 A at 200 VAC Rated input current 6.7 A at 240 VAC 6.7 A at 240 VDC for China only...

  • Page 136: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Advanced Memory Protection ASHRAE American Society of Heating, Refrigerating and Air-Conditioning Engineers Automatic Server Recovery certificate signing request fourteen data rate FlexibleLOM for rack servers FSBBU Flex slot battery backup graphics processing unit host bus adapter HPE SIM HPE Systems Insight Manager HPE SSA...
  • Page 137 Integrated Management Log large form factor NAND Not AND nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test RBSU ROM-Based Setup Utility RSOC relative state of change serial attached SCSI SATA serial ATA Secure Digital single-ended small form factor Systems Insight Manager...
  • Page 138 Service Pack for ProLiant solid-state drive serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus voltage direct-current Acronyms and abbreviations 138...

  • Page 139: Documentation Feedback

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 140: Index

    Index drive blank 37 drive cabling 98 drive LEDs 97 150W PCIe power cable 130 drives 37, 97 AC power supply 38, 133, 134 electrical 31 access panel 32 electrostatic discharge 31 air baffle 32 embedded diagnostics, UEFI 76 ambient temperature 132 embedded UEFI diagnostics 76 ASR (Automatic Server Recovery) 79 environmental specifications 132...
  • Page 141 Hewlett Packard Enterprise Technical Support 6 PCIe riser cage 34, 35 hot-plug fans 92 POST error messages 74 HP Trusted Platform Module option 72 power fault 84 HPE Advanced Power Manager (HPE APM) 75 power supplies 38, 133, 134, 135...
  • Page 142 system power LED 82 Systems Insight Display 29, 53, 80, 86 Systems Insight Display LEDs 85, 86 T-10/T-15 Torx screwdriver 27 technical support 6 temperature requirements 132 tools 27 TPM (Trusted Platform Module) 72 troubleshooting 74 Trusted Platform Module (TPM) 72 UID button 84 UID button functionality 84 UID LED 91...

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