Samsung SM-R150 User Manual page 44

Appendix
A Bluetooth connection is not established or your earbuds and the
mobile device are disconnected
• E nsure there are no obstacles, such as walls or electrical equipment, between the devices.
• E nsure that the latest version of the Samsung Gear app is installed on the mobile device.
If necessary, update the Samsung Gear app to the latest version.
• E nsure that your earbuds and the other Bluetooth device are within the Bluetooth
connection range (5 m). The distance may vary depending on the environment the
devices are used in.
• R estart the mobile device and relaunch the Samsung Gear app.
The coupling fails
Inserting the earbuds into the charging case and wear them again. If you cannot still solve
the problem, place the earbuds in the charging case and connect the case to your computer.
Then, use Gear IconX PC Manager to pair the two earbuds.
The battery does not charge properly (For Samsung-approved
chargers)
• E nsure that the charging contacts of the earbuds and the charging case are in contact
with each other.
• E nsure that the charger is connected properly.
• I f the battery contacts are dirty, the battery may not charge properly. Wipe both gold-
coloured contacts and try charging the battery again.
• V isit a Samsung Service Centre and have the battery replaced.
The charging time and the battery life is different between the
earbuds
• T he main earbud's battery life will be less than the other earbud because it operates more
features.
• T he main earbud takes longer to charge than the other one.
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