Page 1 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, Latitude, and the DELL logo are trademarks, and DellWare is a service mark of Dell Computer Corporation; Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation; Intel is a registered trademark of Intel Corporation.
Page 2 Available Options Getting Help Overview The Dell Latitude CPi A-Series portable computer is an expandable multimedia system designed around an Intel® microprocessor with Peripheral Component Interconnect (PCI) technology. This chapter describes the major hardware and software features of your computer.
Page 3 13 Security cable slot 14 Speaker Hardware Features Your Dell computer has the following features: Full multimedia capability through the following standard features: A 12.1-inch super video graphics array (SVGA), thin film transistor (TFT), 800 x 600 active-matrix color display or a 13.3-inch extended graphics array (XGA), TFT 1024 x...
Page 4 NOTE: The PC Card controller supports the CardBus standard for 32-bit data transfer on the PC Card. Hardware and software support for the Dell Latitude C/Port Advanced Port Replicator (C/Port APR) and the Dell Latitude C/Dock Expansion Station. A touch-pad pointing device positioned for both left- and right-handed users. The left and right touch- pad buttons mimic mouse buttons;...
Page 5: Available Options
C/Dock Expansion Station. You can also install a hard-disk drive of larger capacity, increase system memory, and add functionality with PC Cards. Dell also offers additional modules that you can install in the modular bay, including a second hard-disk drive, CD-ROM drives, and LS-120 drive modules.
Page 6: Getting Help
If at any time you don't understand a procedure described in this guide, or if your computer does not perform as expected, Dell provides a number of tools to help you. For more information on these help tools, see Getting Help.
Page 7 Back to Contents Page ™ ™ Setup and Operation: Dell Latitude CPi A-Series System User's Guide AC Adapter Batteries CD-ROM Drive Display Diskette Drive Keyboard PC Cards Modular Bay Touch Pad Securing Your Computer Connecting External Devices I/O Connectors...
Page 8 Back to Contents Page ™ ™ Powering Your Computer: Dell Latitude CPi A-Series System User's Guide AC Adapter Power Management Settings Batteries...
Page 9: Identifying Your Computer
The service tag number is a 5-character number on a bar code label located on the bottom of the computer. The number is unique to your computer and allows Dell technical assistance personnel to identify the computer and its configuration quickly if you call for assistance.
Page 10 The technician will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you made the report of the missing or stolen computer.
Page 11: Travel Tips
Dell has several carrying cases that protect the computer and accessories during travel. If you pack the computer in a suitcase, do not pack so tightly that the computer display breaks or so loosely that the computer slides around.
Page 12 emergency travel assistance they offer to users of portable computers. Many companies provide services that help you solve problems, such as quickly locating 3.5-inch diskettes or providing a direct- dial telephone line for your modem connection. CAUTION: Do not use the CD-ROM drive while the computer is in motion. Doing so could interrupt the flow of data to and from the CD-ROM drive and the hard-disk drive or diskette drive.
Page 13 Back to Contents Page ™ ™ Drivers: Dell Latitude CPi A-Series System User's Guide Installing Microsoft® Windows® 95 and Windows 98 Drivers Installing Microsoft Windows NT® Drivers...
Page 14 Back to Contents Page ™ ™ Customizing Your Computer: Dell Latitude CPi A-Series System User's Guide Using the System Setup Program Power Management Settings Suspend-to-Disk Utility...
Page 15 Back to Contents Page ™ ™ Removing and Replacing Parts: Dell Latitude CPi A-Series System User's Guide Installing a Primary Hard-Disk Drive Installing Memory Modules Installing a Primary Hard-Disk Drive CAUTION: To prevent data loss, turn off your computer before removing the hard-disk drive.
Page 16: Installing Memory Modules
Every primary hard-disk drive must be physically formatted, partitioned, and logically formatted before it can be used to store data. Every primary hard-disk drive from Dell is physically formatted before it is sent to you. Use the program(s) provided by your operating system to partition and logically format the hard-disk drive.
Page 17 CAUTION: Ground yourself by touching an unpainted metal surface of a connector on the back of the computer. While you work, periodically touch the connector to dissipate any static electricity that might harm internal components. To remove or install memory modules, perform the following steps: 1.
Page 18 1 through 5 and removal and installation steps 1 through 8 until the memory total is correct. 8. Run the RAM test group of the Dell Diagnostics to confirm that all installed memory modules are operating correctly. 9. Use the Suspend-to-Disk utility to update the S2D partition on your hard-disk drive.
Page 19 Back to Contents Page ™ ™ Troubleshooting Your Computer: Dell Latitude CPi A-Series System User's Guide Running the Dell Diagnostics Diagnostic Video Tests Error Messages and Flash Codes...
Page 20 Back to Contents Page ™ ™ Technical Specifications: Dell Latitude CPi A-Series System User's Guide Chip Set and Bus ® System chip set Intel Mobile 440BX PCIset Microprocessor data bus 64 bits width DRAM bus width 64 bits Address bus width...
Page 21 Standard RAM one 64-MB memory module Maximum RAM 256 MB Memory access time: 60 ns tRAC 15 ns tCAC BIOS address F000:0000-F000:FFFF Connectors Serial (DTE) one 16,550-compatible, 16-byte buffer connector Parallel one unidirectional, bidirectional, or ECP connector Video one connector PS/2 one mini-DIN connector Infrared...
Page 22 Controls volume can be controlled through key combinations, software application menus, or the Speaker window in the Dell Control Center (Windows 95 only) Video Video type 256-bit hardware-accelerated Data bus Video controller NeoMagic 2200 Video memory 2.5 MB 12.1-Inch Display...
Page 23 Controls brightness can be controlled through a key combination, the Display window in the Dell Control Center (Windows 95 only), or the System Setup program 13.3-Inch Display Type active-matrix color (TFT) Dimensions (active area): 202.8 mm (7.98 inches) Height 270.3 mm (10.64 inches) Width 337.8 mm (13.3 inches)
Page 24 Key travel 3.0 mm + 0.5 mm/-0.2 mm (0.12 inch + 0.02 inch/-0.0008 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Battery Type lithium ion Dimensions: 21.5 mm (0.83 inch) Height 88.5 mm (3.48 inches) Depth 139.0 mm (5.47 inches) Width...
Page 25 Output current 4.5 A (maximum at 4-second pulse); 3.51 A (continuous) Rated output voltage 20.0 VDC Height 27.94 mm (1.1 inches) Width 58.42 mm (2.3 inches) Depth 133.35 mm (5.25 inches) Weight (with cables) 0.4 kg (0.9 lb) Temperature range: 0°...
Page 26 1.3 GRMS using a random-vibration spectrum that simulates air/truck Storage shipment Maximum shock: 152.4 cm/sec (60.0 inches/sec) Operating (less than or equal to a pulse width of 2 ms) 203.2 cm/sec (80 inches/sec) Storage (less than or equal to a pulse width of 2 ms) Altitude (maximum): -18 to 3048 m (-59 to 10,000 ft) Operating...
Page 27 Your computer might weigh more or less, depending on its configuration. The maximum weight of the Dell Latitude CPi A366XT is 2.81 kg (6.2 lb), which includes a hard-disk drive, two batteries, and two memory modules. The minimum weight of a Latitude CPi A300ST is 2.4 kg (5.3 lb), which includes a hard-disk drive, a battery in the battery bay, the travel module in the modular bay, and one memory module.
Page 28 Before You Call Dell Contact Numbers Overview This file describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1.
Page 29 Numbers. TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.
Page 30 Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular question.
Page 31 Figure 1. Diagnostics Checklist Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Tables 1 and 2. Table 1, International Dialing Codes, provides the various codes required to make long-distance and international calls.
Page 32: Table Of Contents
Thailand — U.K. (Bracknell) 1344 U.S.A. (Austin, Texas) Not required Table 2. Dell Contact Numbers Area Local Number or Department Name or Service Country (City) Code Toll-Free Number Australia (Sydney) Customer Technical Support toll free: 1-800-633-559 Customer Care toll free: 1-800-819-339...
Page 33: Belgium (Brussels)
Web site: support.euro.dell.com/at E-mail: tech_support_germany@dell.com Belgium* (Brussels) Customer Technical Support 02 4819288 Customer Care 02 481 91 19 Home/Small Business Sales toll free: 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Web site: support.euro.dell.com/be...
Page 34: Germany (Langen)
TechConnect BBS (Montpellier) 04 67 22 53 04 Fax (Montpellier) 04 67 06 60 07 Switchboard (Paris) 01 47 62 69 00 Switchboard (Montpellier) 04 67 06 60 00 Web site: support.euro.dell.com/fr E-mail: web_fr_tech@dell.com Germany* (Langen) Customer Technical Support 06103 971-200...
Page 35: Macau
Corporate Sales (Brussels, Belgium) 02 481 91 00 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Web site: support.euro.dell.com/be E-mail: tech_be@dell.com Macau Technical Support toll free: 0800 582 Customer Service (Penang, Malaysia) 810 4949 NOTE: Customers in Macau call Malaysia for customer assistance.
Page 36: Spain (Madrid)
Customer Technical Support (Return Material Authorization Numbers) toll free: 1-800- 624-9896 Customer Service (Credit Return Authorization Numbers) toll free: 1-800- 624-9897 National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):...
Page 37 Customer Service and Technical Support (Return Material Authorization Numbers) toll free: 1-800- 234-1490 Dell Sales toll free: 1-800-289-3355 1-800-879-3355 Spare Parts Sales toll free: 1-800-357-3355 DellWare toll free: 1-800-753-7201 DellWare FaxBack Service 512 728-1681 Fee-Based Technical Support toll free: 1-800-433-9005...
Page 38: Using The Modular Bay
Back to Contents Page ™ ™ Modular Bay: Dell Latitude CPi A-Series System User's Guide Using the Modular Bay Installing Devices in the Modular Bay Setting Up a Second Hard-Disk Drive Using the Modular Bay Your computer comes with a diskette drive installed in the modular bay. You can also install a battery, a CD- ROM drive, a LS-120 drive;...
Page 39 Device You Want to Install Procedure Battery Diskette drive 1. If your computer is docked, turn it off and Travel module undock it. 2. Remove the battery. 3. Install the new device. 4. Dock the computer and turn it on, if necessary.
Page 40 4. Dock the computer and turn it on, if necessary. Travel module CD-ROM drive 1. Turn off and undock the computer. LS-120 drive 2. Remove the travel module. Second hard-disk drive 3. Install the new device. 4. Dock the computer and turn it on. Setting Up a Second Hard-Disk Drive The first time you install a second hard-disk drive in the modular bay, you must format that drive.
Page 41 NOTES: If the computer uses the Microsoft Windows 95 operating system, you can also use the Dell Control Center to view and change the system configuration. Access the Dell Control Center from the Dell Accessories folder. ® If the computer uses the Microsoft Windows NT 4.0 operating system, you must use the System...
Page 42 If you are using Windows NT 4.0, close all open application programs and exit the operating system. When prompted, reboot the computer and press <FN>< F1> (or <Scroll Lock><F1> from an external keyboard if the External Hot Key option is enabled). If you wait too long and your operating system begins to load into memory, let the system complete the load operation;...
Page 43 AC, a category under Power Management, allows you to set different time-outs for the following options when you operate your computer from AC power: Display Time-Out, Disk Time-Out, Suspend Time-Out, S2D Time-Out, Smart CPU Mode, and Brightness. A change to the AC option takes effect immediately (rebooting is not required). Admin Password Admin Password displays the current status of your administrator password and allows you to assign or change this password.
Page 44 Dell for technical assistance. NOTE: Dell may periodically offer revisions of the BIOS that add features or solve specific problems. Because the BIOS for your computer is stored on a reprogrammable flash-memory chip, you can use the Flash BIOS Update program to update your computer's BIOS entirely through software.
Page 45 Settings for this option are: Diskette Drive (the default) — Causes your computer to attempt first to boot from a bootable diskette. Internal HDD — Causes your computer to boot from the hard-disk drive. CD-ROM Drive — Causes your computer to attempt first to boot from a bootable CD-ROM disk. Modular Bay HDD —...
Page 46 For a change in the Boot Speed option to take effect, you must reboot your computer. Brightness Brightness allows you to specify the brightness of the display when the computer is operating on battery power. Use the left- and right-arrow keys to change the brightness of the display. When the computer is powered by a battery, the default setting for Brightness is Minimum.
Page 47 software requires frequent hard-disk drive accesses, using a higher time-out setting may save battery power and time by minimizing the number of times the hard-disk drive must power up. NOTE: Set Disk Time-Out to Disabled if using it causes compatibility problems with your software. A change to the Disk Time-Out option takes effect immediately (rebooting is not required).
Page 48 The display resumes normal operation automatically when you press a key, move the cursor, or press the power button. Docking Status Docking Status shows whether the computer is attached to a Dell Latitude C/Port Advanced Port Replicator (APR) or C/Dock Expansion Station. There are no user-selectable settings for the Docking Status option. External Hot Key External Hot Key lets you use the <Scroll Lock>...
Page 49 NOTES: The System Setup program limits the options available for Infrared Mode, depending on how the Parallel Mode and Audio Mode options are set. If Parallel Mode is set to ECP and Audio Mode is set to Full Duplex, the Infrared Mode option cannot be set to Fast IR. This limitation is based on the number of available 8-bit DMA channels.
Page 50 NOTE: The ECP setting also works for most software written for the AT and PS/2 modes. Devices that use ECP mode may come with special drivers that need to be installed in order to use these modes. Setting Parallel Mode to Disabled disables the parallel port and its assigned LPT address, freeing its interrupt for another device to use.
Page 51 If you use a PC Card that you did not receive from Dell, check the documentation to make sure this feature is set to Enabled.
Page 52 NOTE: Convert the service tag number into an express service code when prompted to do so the first time you turn on the computer (or use the program in the Dell Accessories folder). Keep the code handy in case you call Dell for technical assistance. The code helps Dell's automated support telephone system direct your call more efficiently.
Page 53 recalculating a large spreadsheet or during an extensive screen redraw in a graphical program. Benchmark utilities may not perform as intended when doing microprocessor speed tests. If the software you use suffers significant performance degradation, set Smart CPU Mode to Disabled. A change to the Smart CPU Mode option takes effect immediately (rebooting is not required).
Page 54 Universal Connect The Universal Connect option functions with the Dell Latitude C/Port APR if the computer uses Windows Set this category to Enabled (the default) if you often use more than one C/Port APR and want to minimize the initialization time when you connect the replicator to the computer. When this category is set to Disabled, the C/Port APR is reinitialized each time it is connected to the computer.
Page 55 Back to Contents Page ™ ™ AC Adapter: Dell Latitude CPi A-Series System User's Guide Using the AC Adapter Connecting the AC Adapter Using the AC Adapter The AC adapter converts AC power to the DC power required by the computer. The AC adapter kit includes two cables: the AC adapter cable and an AC power cable.
Page 56 Back to Contents Page...
Page 57 A battery has a life span of up to 500 full charges and 2000 partial charges, provided it is charged at normal room temperature. NOTE: The battery is designed to work with Dell Latitude CP Series computers only. Do not use the battery with other computers, and do not use batteries from other computers with the Dell Latitude CP Series.
Page 58: Battery Usage
Battery Usage The battery is partially charged when you receive it. Dell recommends that you charge your battery to full capacity before using it to power the computer. If you are powering the computer from a battery, try to conserve battery power. A number of factors...
Page 59: Battery Charge Gauge
1. Save your work. If the computer is docked, turn it off and undock it. 2. If there is a battery in the modular bay, go to step 4. 3. If the only battery in the computer is in the battery bay and that is the battery you want to replace, preserve your data in one of these ways and then proceed to step 4: Connect the computer to AC power, and then continue with step 4.
Page 60 If you install such a battery into the computer, the amber battery indicator on the computer flashes rapidly. To purchase a new battery, call Dell or access the Dell World Wide Web server at http://www.dell.com/. Dispose of the old battery properly.
Page 61 Power indicator Drive access indicator Battery indicator CAUTION: When you see a low-battery warning, save your work immediately. Then replace the battery or connect your computer to AC power. After the first low-battery warning, if no input/output (I/O) activity occurs within 75 seconds, the computer activates suspend-to-disk mode.
Page 62: Charging The Battery
Detecting Battery Problems A battery problem may prevent the battery from being charged to its full potential and can lead to unpredictable operation. To obtain a new battery, call Dell or access the Dell World Wide Web site at http://www.dell.com.
Page 63: Battery Disposal
Spent batteries should not be placed in common household waste products. Contact local authorities for the location of a chemical waste collection program nearest you. To purchase a new battery, call Dell or access the Dell World Wide Web site at http://www.dell.com/.
Page 64 Using the CD-ROM Drive The CD-ROM drive is a read-only device that lets you play most commercially available 8- or 12-centimeter (cm) sound and video CDs on the computer. Dell installed the appropriate CD-ROM drive device drivers on your hard-disk drive.
Page 65 reinstall the operating system or if you installed it yourself, be sure to disable the autoplay feature if you want to use the CD-ROM drive. See the operating system user’s guide for instructions on changing the Auto Insert Notification option. Caring for CDs Never use a damaged or warped CD.
Page 66: Adjusting The Brightness
Back to Contents Page ™ ™ Display: Dell Latitude CPi A-Series System User's Guide Adjusting the Brightness Expanded Video Mode Video Drivers and Video Resolution Customizing Video Resolution Dual-Display Mode If You Have Display Problems Adjusting the Brightness To accommodate local lighting conditions or video output from the software you are using, you can use the...
Page 67 Video Drivers and Video Resolution The Dell-installed video drivers work with the operating system to let you customize the video resolution, number of screen colors, and refresh rate of your display. NOTE: The Dell-installed video drivers are designed to offer the best performance on your computer.
Page 68 If you choose a resolution or color palette higher than the display supports, the settings adjust automatically to the closest possible setting. 4. To change the refresh rate, click the NeoMagic tab, and then follow the instructions on your display. NOTE: You can adjust the refresh rate only on an external monitor.
Page 69 Back to Contents Page ™ ™ Diskette Drive: Dell Latitude CPi A-Series System User's Guide Your computer was shipped with a 3.5-inch diskette drive (see Figure 1) in the modular bay. To use another device in the modular bay, first remove the diskette drive. For detailed instructions on installing devices in the...
Page 70 Back to Contents Page ™ ™ Keyboard: Dell Latitude CPi A-Series System User's Guide Embedded Numeric Keypad Display Key Combinations Power Conservation Key Combinations Processing Speed Key Combinations Speaker Key Combinations System Function Key Combinations CD-ROM Drive Key Combinations Embedded Numeric Keypad...
Page 71 numeric keypad Display Key Combinations NOTE: On an external keyboard, use <Scroll Lock> with the appropriate keys if the External Hot Key option is enabled in the System Setup program. Table 2. Display Key Combinations Key Combinations Function <FN><Down Arrow> Incrementally decreases brightness.
Page 72 Processing Speed Key Combinations NOTE: On an external keyboard, use <Scroll Lock> with the appropriate keys if the External Hot Key option is enabled in the System Setup program. Table 4. Processing Speed Key Combinations <FN><\> Switches between the microprocessor's maximum speed and a slower compatibility speed <Ctrl><\>...
Page 73 CD-ROM Drive Key Combinations NOTE: On an external keyboard, use <Scroll Lock> with the appropriate keys if the External Hot Key option is enabled in the System Setup program. Table 7. CD-ROM Drive Key Combination Key Combinations Function <FN><F10> Ejects the CD tray Back to Contents Page...
Page 74: Installing Pc Cards
Back to Contents Page ™ ™ PC Cards: Dell Latitude CPi A-Series System User's Guide About PC Cards Installing PC Cards Removing PC Cards About PC Cards The computer has a slot into which you can install up to two PC Cards if the PC Cards comply with Release 2.01 of the Personal Computer Memory Card International Association (PCMCIA) standard and Release 4.2...
Page 75: Removing Pc Cards
see the documentation that came with the card. You do not need to turn off your computer or exit suspend or standby mode before you install a PC Card. To install a PC Card (see Figure 1), perform the following steps: 1.
Page 76: Configuring Pc Cards
CAUTION: The PC Card eject button can be damaged if left in the "out" position. If you accidentally press the PC Card eject button, remove and reinstall the PC Card immediately to make sure the button stays flush with the computer case. Figure 2.
Page 77 Back to Contents Page ™ ™ Touch Pad: Dell Latitude CPi A-Series System User's Guide Using the Touch Pad Customizing the Touch Pad Using the Touch Pad The Personal System/2 (PS/2) touch pad (see Figure 1) detects the position of your finger over a touch- sensitive area and provides the computer full mouse functionality.
Page 78: About Passwords
PC Cards with encryption features. If you forget any of your passwords, call Dell. For your protection, Dell’s technical support staff will ask you for proof of your identity to make sure that an unauthorized person is not trying to use the computer.
Page 79: Using An Administrator Password
(if one is being used) that can be the same as or different from the password for the primary hard-disk drive. NOTE: Only hard-disk drives purchased from Dell for use with the Latitude CP Series systems support the hard-disk drive password option.
Page 80 Invalid password [Press Enter to retry] If the correct password is not entered in three attempts, the computer tries to boot from another bootable device if the Boot First Device option in the System Setup program is set to allow it. If the Boot First Device option is not set to allow booting from another device, the computer returns to the state it was in when you turned it on—suspend or standby mode.
Page 81: Asset Tag Utility
NOTE: Antitheft devices are of differing designs. Before purchasing such a device, make sure it will work with the security cable slot in your computer. Asset Tag Utility The Asset Tag utility allows you to enter an asset tag number that you or your company assigns to the computer.
Page 82 The system displays the new owner tag. To delete the owner tag without assigning a new one, perform the following steps: 1. Click the Start button, point to Programs, and click MS-DOS Prompt. 2. Type asset /o /d and press <Enter>. NOTE: For security, you cannot set, change, or delete the owner tag if the primary or administrator passwords are set.
Page 83 Back to Contents Page ™ ™ Connecting External Devices: Dell Latitude CPi A-Series System User's Guide Connector Illustration Audio Keyboard Keypad Mouse Diskette Drive Connecting an External Monitor Using an External Monitor Connector Illustration Figure 1 to locate the connectors on the back of the computer.
Page 84 NOTE: The C/Port Advanced Port Replicator (APR) also has a headphones/speaker jack. The C/Dock Expansion Station has all three jacks. You can control the sound on your computer through the Dell Control Center Speaker window, the System Setup program, and key combinations.
Page 85 The touch pad/mouse device drivers that Dell installed on your hard-disk drive work with a PS/2 mouse from Dell. If you did not receive your mouse from Dell, you must install device drivers in order to use the mouse. This software is usually included with mouse upgrade kits.
Page 86: Diskette Drive
If you are using a PS/2-compatible mouse that is not made by Microsoft and the mouse does not work properly, reboot the computer. If the mouse still does not work, install the drivers from the diskette that came with the mouse and reboot the computer. You can also connect an external mouse to the C/Port APR or the C/Dock Expansion Station.
Page 87: Connecting An External Monitor
CAUTION: Protect the diskette drive when it is not in the modular bay. Do not squeeze the drive or place objects on top of it; doing so could damage the drive motor. Connecting an External Monitor The computer's video connector is used to connect an external monitor to the computer. To attach an external monitor, perform the following steps: 1.
Page 88 When an external monitor is connected to the computer, the video image automatically appears on the external monitor's screen when you boot your computer. To toggle the video image between the built-in display, an external monitor, or both simultaneously, press <FN><F8>...
Page 89 Back to Contents Page ™ ™ I/O Connectors: Dell Latitude CPi A-Series System User's Guide About the I/O Connectors Parallel Connector Serial Connector USB Connector Video Connector PS/2 Connector Infrared Port Connecting External Devices About the I/O Connectors You can connect external devices to the input/output (I/O) connectors. The computer's basic input/output system (BIOS) detects the presence of external devices when you boot (start) or reboot your computer.
Page 90 simultaneously over eight separate lines. The port can be configured as a unidirectional (output-only) port for devices such as a printer or as a bidirectional port for devices such as a network adapter. Table 1 lists the pin assignments. The computer's built-in parallel port is designated as LPT1. If you reconfigure your hardware, you may need pin ®...
Page 91 Table 2. Serial Port Connector Pin Assignments Signal Definition Data carrier detect RXDA Receive data TXDA Transmit data Data terminal ready Signal ground Data set ready Request to send Clear to send Ring indicator Shell Frame ground Video Connector Use the 15-hole video connector to attach an external monitor to the computer. Table 3 lists the pin assignments.
Page 92 VSYNC Vertical synchronization No connection Shell Frame ground PS/2 Connector Use the mini Deutsche Industrie Norm (DIN) PS/2 connector to attach PS/2-compatible devices such as a mouse, keyboard, or external numeric keypad. NOTE: If the computer is in suspend mode when you attach a mouse, you can use the mouse when the computer resumes normal operation.
Page 93: Connecting External Devices
in a 30-degree cone of infrared light. Start the data communications software on both devices, and then begin to transfer files. Be sure to read the documentation that came with your compatible device to make sure that you operate it correctly. For more information about using an infrared device, see the documentation that came with your operating ®...
Page 94 Back to Contents Page ™ ™ Power Management Settings: Dell Latitude CPi A-Series System User's Guide Experimenting With Power Conservation Using Key Combinations Closing the Display Suspend Mode Suspend-to-Disk Mode Standby Mode Power Management Properties for Windows 98 Experimenting With Power Conservation In general, the lower the value you set for each power conservation feature, the longer the battery's charge lasts.
Page 95: Closing The Display
Suspend-to-disk mode To activate, press <FN><A>. (On a French keyboard, press <FN><Q>.) * To deactivate, press the power button. * These key combinations do not function with the Advanced Configuration and Power Interface (ACPI). Closing the Display One way to conserve power on the computer is to close the display when the computer is not in use. When you close the display and an external monitor is not connected, the computer's liquid crystal display (LCD) shuts off automatically.
Page 96: Standby Mode
NOTE: Dell creates an appropriately sized suspend-to-disk (S2D) partition before shipping the computer to you. Use the Suspend-to-Disk utility to remove the file, to increase the size of the file, or to add the suspend-to-disk file if you removed it.
Page 97 Alarms, which allows you to set the Low Battery and Critical Battery alarms to alert you when the system battery falls below a certain percentage. When you received your computer, the Low Battery and Critical Battery alarms check boxes were not checked. Dell recommends that you do not select these options.
Page 98 Also print the instructions for installing drivers for the Peripheral Component Interconnect (PCI) video card and Token-Ring Network controller. You must have administrator privileges to perform the following procedure. Dell recommends that you check with your network administrator before performing this procedure.
Page 99 CAUTION: Follow the PCI video card driver installation instructions carefully. If the driver is incorrectly installed, the computer may become inoperable. 4. Install the appropriate drivers to use with a PCI video or network expansion card in the C/Dock Expansion Station. Installing Video Drivers for Windows 95 Video drivers control features such as screen resolution and the number of screen colors.
Page 100 Video drivers control features such as screen resolution and the number of screen colors. NOTE: If you need to use extended video modes, check the documentation that came with the application program to determine if the drivers are provided. If not, contact the software manufacturer to get the necessary drivers.
Page 101 Dell provides audio drivers so you can customize the audio features of your computer. To install the audio drivers, perform the following steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation.
Page 102 CD-ROM drivers must be installed in order to use the MS-DOS CD-ROM utility. To install the CD-ROM drivers, perform the following steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation.
Page 103 5. Click the Device Manager tab. 6. Click the View Devices by Type radio button. 7. Click the plus sign to the left of the Ports icon. The names of various device ports appear beneath the Ports icon. 8. Click Infrared Serial (COM) Connections Port, and then click Properties. The Infrared Serial (COM) Connections Port Properties dialog box appears.
Page 104 Installing the Software Wavetable Dell provides software utilities and drivers that help you control certain features of your computer. This document explains how to reinstall utilities and drivers on your Dell system with the Microsoft Windows NT 4.0 operating system.
Page 105 5. Follow the instructions and restart your computer to activate the utility. Installing the PC Card Utility Dell provides a PC Card utility that allows you to view and configure settings for your PC Card(s). To install the PC Card utility, perform the following steps: 1.
Page 106 7. Follow the instructions on your screen, and when prompted, restart your computer to activate the utility. Installing Audio Drivers Dell provides audio drivers so you can customize the sound features of your computer. To install the audio drivers, perform the following steps: 1.
Page 107 1. Insert the System Utilities diskette into the diskette drive. 2. Copy each of the utilities on the System Utilities diskette to the c:\dell directory on your hard-disk drive. The utilities have the following filenames: mks2d.exe, rms2d.exe, asset.com, and readme.s2d.
Page 108: Removing The S2D Partition
If you want to use the S2D partition on your hard-disk drive for another purpose (for instance, if you are running out of file space), perform the following steps to remove the partition: 1. At an MS-DOS® prompt, type cd c:\dell\util and press <Enter> to change to the directory on your hard-disk drive that contains the Suspend-to-Disk utility files.
Page 109 To create an S2D partition, perform the following steps. NOTE: If you are creating the partition on a new hard-disk drive, if Dell did not install MS-DOS on your hard-disk drive, or if you are using an operating system that is not compatible with MS-DOS, read the readme.s2d file before using the following procedure.
Page 110 Starting the Dell Diagnostics | How to Use the Dell Diagnostics | Confirming the System Configuration Information | How to Use the Menu | Main Menu Options | Tests in the Dell Diagnostics | Error Messages | RAM Test Group | System Set Test Group | Video Test Group | Keyboard Test Group | Mouse Test |...
Page 111 As long as the microprocessor and input/output (I/O) components of the computer (the display, keyboard, and diskette drive) are working, use the Dell Diagnostics. If you are experienced with computers and know which component(s) you need to test, select the appropriate diagnostic test group(s) or subtest(s).
Page 112 For a quick check of your system, select the Run Quick Tests option. This option runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the odds of tracing the source of the problem quickly.
Page 113 Figure 2. Main Screen of the Dell Diagnostics Confirming the System Configuration Information When you boot the computer from your diagnostics diskette, the diagnostics checks your system configuration information and displays it in the System Configuration area on the main screen.
Page 114 The system configuration information that you selected through the system setup options Identification tests of the microprocessor, the video controller, the keyboard controller, and other key components Basic input/output system (BIOS) configuration information temporarily saved in RAM Do not be concerned if the System Configuration area does not list the names of all the components or devices you know are part of the computer.
Page 115 returns you to the Main menu. Select Select allows you to select individual test groups to tailor the testing process to your particular needs. You can choose one or more test groups and run them sequentially or individually. When you choose Select, five options are displayed: All, One, Clear All, Key-Help, and Quit Menu.
Page 116 Options (Under Subtest) The Options option in the Subtest menu functions in the same manner as the Options option in the Main menu. For information on that option, see Options. Test Limits (Under Subtest) The Test Limits option in the Subtest menu functions in the same manner as the Test Limits option in the Main menu.
Page 117 Notepad by performing the following steps: 1. Select Quit Menu to exit the diagnostics and return to the MS-DOS prompt. 2. Remove the Dell Diagnostics Diskette from the diskette drive. 3. Reboot the computer. 4. If necessary, start your operating system.
Page 118 6. Double-click the Notepad icon. Then select Open from the File menu. 7. In the File Name text box, type a:\result and press <Enter>. The contents of the file appear on the display. You can also access the result file with the MS-DOS type command: 1.
Page 119 CAUTION: It is important that you quit the diagnostics program correctly, because the program writes data to the computer's memory that can cause problems unless properly cleared. Tests in the Dell Diagnostics The diagnostics is organized by components into test groups and subtests within each test group. Each subtest is designed to detect any errors that may interfere with the normal operation of a specific device of the computer.
Page 120 Coprocessor Calculation Test Coprocessor Error Exception Test Tests the math coprocessor that is PC Card Controller Test internal to the microprocessor. USB Register Test USB Memory Structure Test Tests the PC Card controller on the system board. Tests the computer's USB connector. Video Video Memory Test Tests the display by checking various...
Page 121 Tests the read and write access Loopback Test capability of the network controller Shared RAM Test registers in the Dell Latitude C/Port APR Display Information Test or C/Dock Expansion Station. This test runs only if the computer is docked. Audio Software Reset Test Tests the operation of the audio chip set.
Page 122 ramtest -r10 -np -m20 -oframtst.rpt To view the Help screen that lists all of the ramtest command-line switches, type the following command at the MS-DOS prompt and press <Enter>: ramtest? Table 3. RAM Test Switches Switch Description -r number Repeats the subtest this number of times. Valid numbers are 1 through 9999. A value of 0 causes the test to run until you press <Ctrl><Break>.
Page 123 properly setting and clearing individual bits in RAM. It also determines whether the RAM read and write operations are affecting more than one memory address location at a time. This subtest checks all available RAM, including the secondary cache. The Comprehensive Test also performs an address check, as well as the following: Data pattern checks, to look for RAM bits that are stuck high or low, short-circuited data lines, and some data pattern problems that are internal to the memory chips...
Page 124 Subtests The 11 subtests in the System Set test group confirm the following computer functions: CMOS Confidence Test Checks the nonvolatile RAM (NVRAM) for accessibility and reliability of data storage by performing a data pattern check and verifying the uniqueness of memory addresses. DMA Controller Test Tests the direct memory access (DMA) controller and verifies the correct operation of its page and channel registers by writing patterns to the registers.
Page 125 Video Test Group The subtests in the Video test group verify the proper operation of the video controller and the video control circuitry installed in the computer. These subtests check for the correct operation of the readable registers in the video circuitry and the controller. They write, read, and verify data patterns in the cursor registers of the controller.
Page 126 Keyboard test group. (Clear them from memory by booting the computer from the Dell Diagnostics Diskette.) When these possibilities have been eliminated, and if the following symptoms occur, you should run one or more of the subtests in the Keyboard test group: When you press a key, the character represented by that key appears repeatedly;...
Page 127 Verifies that the keys on the keyboard function correctly when you press them in a predefined order Keyboard Interactive Test Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a malfunctioning key Stuck Key Test Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a repeating key signal...
Page 128 Very often, a diskette drive problem may first appear to be a diskette problem. A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so you should run the subtests in the Diskette Drives test group more than once using diskettes from different sources. Another possible cause of diskette drive problems is human error—for example, typing a command in an incorrect form (usually called a syntax error).
Page 129 disk drive. These are the most common symptoms that might prompt you to test the hard-disk drive: The hard-disk drive fails during the boot routine. Seek errors are reported by the operating system or application programs. An error message appears on the screen stating that the computer cannot read from or write to the hard-disk drive.
Page 130 disc or from the drive. When you encounter problems, first try using a different CD. If the problem recurs, run the IDE CD-ROM Drives test group. These are the most common symptoms that might prompt you to test an IDE CD-ROM drive: Seek errors are reported by the operating system or application programs.
Page 131 If the diagnostics do not recognize the computer's serial or infrared port, check the Serial Port or Infrared Data Port option in the System Setup program to see if the port has been disabled. For instructions, see Serial Port, Infrared Data Port, or Parallel Mode.
Page 132 System Setup program to see if the port has been disabled. The subtests in the Parallel Ports test group cannot test a port unless it is enabled. When a port is faulty, it may not be immediately evident that the port, and not the device connected to the port, is faulty.
Page 133 (SCSI) controller in the C/Port APR or C/Dock Expansion Station, and the SCSI devices attached to either. These tests run only if the computer is docked. NOTES: Before conducting these subtests on an external SCSI CD-ROM drive, insert into the drive a CD with audio and data tracks (such as a multimedia CD).
Page 134 The subtests in the Network Interface test group verify the basic operation of the network interface controller in the Dell Latitude C/Port APR or C/Dock Expansion Station. They test the controller's internal functions, including read and write access to its registers and internal transmit and receive (loopback) capability. These tests run only if the computer is docked.
Page 135 Shared RAM Test Performs a memory test on controllers with memory-mapped shared RAM. On controllers with first-in first-out (FIFO) shared RAM, writes a data pattern to all locations and reads the pattern back to verify the operation. Some controllers do not support shared RAM tests. Display Information Test Displays address and configuration information about the network controller.
Page 136 DMA Test Tests for the presence of a DMA channel on the system chip set, and determines if the DMA controller and the audio controller can exchange signals FM Sound Playback Test Tests whether the system can synthesize sounds and play them through the built-in speakers Analog Sound Playback Test Tests whether the system can play sampled sounds through the built-in speakers Record and Playback Test...
Page 137 Solid Colors Test Overview The Video test group of the Dell Diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions on your built-in display or on an external monitor: Video Memory Test — Checks the integrity of characters generated from data in the video memory Video Hardware Test —...
Page 138 Text Mode Character Test The Text Mode Character Test consists of a group of subtests that display printable characters and character attributes. The subtests check character quality and the ability of the display or monitor to show the characters correctly. A prompt at the bottom of each screen asks you to decide whether the display is satisfactory and to respond by typing y or n.
Page 139 Text Mode Color Test The Text Mode Color Test contains three subtests that check the video subsystem's ability to present color in text modes. The following subsections describe these subtests. Color Attributes Subtest (80 x 25) The 80-column x 25-line color attributes subtest displays a pattern of 16 rows and 16 columns in 80-column by 25-line text mode.
Page 140 yellow* brown intense white* white * These colors blink during the test. Color Attributes Subtest (40 x 25) The 40-column x 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly;...
Page 141 the name of the color beneath each hexagon. Type y if all the hexagons are the correct colors; otherwise, type n. 640 x 350 16-Color Graphics Mode Screen The 640- x 350-pixel 16-color graphics mode screen displays a series of octagons in 16 different colors with the name of the color displayed beneath each octagon.
Page 142 800 x 600 256-Color Graphics Mode Screen The 800- x 600-pixel 256-color graphics mode screen displays a series of squares with four colors in each square. Type y if all the squares appear to be correct; otherwise, type n. 1024 x 768 16-Color Graphics Mode Screen (External Monitor) The 1024- x 768-pixel 16-color graphics mode screen displays a series of hourglasses in 16 different colors with the name of the color beneath each hourglass.
Page 143 PS/2 mouse may be faulty. loose or improperly connected cable. If the problem persists, enable the failure Pointing Device option. If the problem persists, call Dell for technical Assistance. (See Getting Help for instructions.) The command you entered does...
Page 144 Reseat the card or try another PC Card that you know works. PCMCIA card PC Card. Extended The amount of memory recorded in Reboot the computer. If the error appears on the display again, call Dell memory size NVRAM does not match the for technical assistance. (See Getting Help for instructions.)
Page 145 Keyboard If an external keyboard or keypad is Run the Stuck Key Test in the Dell Diagnostics. (For instructions, see stuck key being used, a cable or connector Running the Dell Diagnostics.) failure may be loose or the keyboard may be faulty.
Page 146 For example, one flash, followed by a second flash, and then a burst of three flashes (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is important to the Dell support staff if you need to call for technical assistance.
Page 147 Table 2. If you are unable to resolve the problem, use the Dell Diagnostics to identify a more serious cause. (See Running the Dell Diagnostics.) If you are still unable to resolve the problem, call Dell for technical assistance. (See Getting Help for instructions.)
Page 148 Call Dell for technical assistance. (For instructions, see Getting Help.) 4-4-1 Serial port failure. Run the Serial/Infrared Ports test group in the Dell Diagnostics. (For instructions, see Running the Dell Diagnostics.) 5-1-2 No usable memory. Run the RAM test group in the Dell Diagnostics. (For instructions, see Running the Dell Diagnostics.)
Page 149 IRQ4 Available for use by a PC Card unless the built-in serial port or infrared port is configured for COM1 (the default) or COM3 IRQ5 Generated by the audio controller IRQ6 Generated by the diskette drive controller to indicate that the diskette drive requires the attention of the microprocessor IRQ7 Available for use by a PC Card or audio controller if the parallel port is disabled IRQ8...
Page 150 000F0000-000FFFFF System BIOS 00100000-03FFFFFF High memory area FD000000-FDFFFFFF Video RAM FF200000-FF2FFFFF Video RAM FFFE0000-FFFFFFFF BIOS ROM I/O Memory Map Table 6 provides a map of memory addresses reserved by the system for peripheral I/O devices. Use the information in Table 6 to determine if the memory address of an external peripheral (such as a PC Card) conflicts with a memory address reserved by the system.
Page 151 03F0-03F7 Diskette controller 03F8-03FF COM1 0530-0537 Audio controller 0078-077B ECP registers ECE0-ECFF USB controller FFA0-FFAF PCI-IDE bus registers Back to Contents Page...
Page 152 Before You Call Dell Contact Numbers Overview This file describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1.
Page 153 Numbers. TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.
Page 154 Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular question.
Page 155 Figure 1. Diagnostics Checklist Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Tables 1 and 2. Table 1, International Dialing Codes, provides the various codes required to make long-distance and international calls.
Page 156 Thailand — U.K. (Bracknell) 1344 U.S.A. (Austin, Texas) Not required Table 2. Dell Contact Numbers Area Local Number or Department Name or Service Country (City) Code Toll-Free Number Australia (Sydney) Customer Technical Support toll free: 1-800-633-559 Customer Care toll free: 1-800-819-339...
Page 157 Web site: support.euro.dell.com/at E-mail: tech_support_germany@dell.com Belgium* (Brussels) Customer Technical Support 02 4819288 Customer Care 02 481 91 19 Home/Small Business Sales toll free: 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Web site: support.euro.dell.com/be...
Page 158 TechConnect BBS (Montpellier) 04 67 22 53 04 Fax (Montpellier) 04 67 06 60 07 Switchboard (Paris) 01 47 62 69 00 Switchboard (Montpellier) 04 67 06 60 00 Web site: support.euro.dell.com/fr E-mail: web_fr_tech@dell.com Germany* (Langen) Customer Technical Support 06103 971-200...
Page 159 Corporate Sales (Brussels, Belgium) 02 481 91 00 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Web site: support.euro.dell.com/be E-mail: tech_be@dell.com Macau Technical Support toll free: 0800 582 Customer Service (Penang, Malaysia) 810 4949 NOTE: Customers in Macau call Malaysia for customer assistance.
Page 160 Customer Technical Support (Return Material Authorization Numbers) toll free: 1-800- 624-9896 Customer Service (Credit Return Authorization Numbers) toll free: 1-800- 624-9897 National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):...
Page 161 Customer Service and Technical Support (Return Material Authorization Numbers) toll free: 1-800- 234-1490 Dell Sales toll free: 1-800-289-3355 1-800-879-3355 Spare Parts Sales toll free: 1-800-357-3355 DellWare toll free: 1-800-753-7201 DellWare FaxBack Service 512 728-1681 Fee-Based Technical Support toll free: 1-800-433-9005...
Page 162 NOTES: If the computer uses the Microsoft Windows 95 operating system, you can also use the Dell Control Center to view and change the system configuration. Access the Dell Control Center from the Dell Accessories folder. ® If the computer uses the Microsoft Windows NT 4.0 operating system, you must use the System...
Page 163 If you are using Windows NT 4.0, close all open application programs and exit the operating system. When prompted, reboot the computer and press <FN>< F1> (or <Scroll Lock><F1> from an external keyboard if the External Hot Key option is enabled). If you wait too long and your operating system begins to load into memory, let the system complete the load operation;...
Page 164 AC, a category under Power Management, allows you to set different time-outs for the following options when you operate your computer from AC power: Display Time-Out, Disk Time-Out, Suspend Time-Out, S2D Time-Out, Smart CPU Mode, and Brightness. A change to the AC option takes effect immediately (rebooting is not required). Admin Password Admin Password displays the current status of your administrator password and allows you to assign or change this password.
Page 165 Dell for technical assistance. NOTE: Dell may periodically offer revisions of the BIOS that add features or solve specific problems. Because the BIOS for your computer is stored on a reprogrammable flash-memory chip, you can use the Flash BIOS Update program to update your computer's BIOS entirely through software.
Page 166 Settings for this option are: Diskette Drive (the default) — Causes your computer to attempt first to boot from a bootable diskette. Internal HDD — Causes your computer to boot from the hard-disk drive. CD-ROM Drive — Causes your computer to attempt first to boot from a bootable CD-ROM disk. Modular Bay HDD —...
Page 167 For a change in the Boot Speed option to take effect, you must reboot your computer. Brightness Brightness allows you to specify the brightness of the display when the computer is operating on battery power. Use the left- and right-arrow keys to change the brightness of the display. When the computer is powered by a battery, the default setting for Brightness is Minimum.
Page 168 software requires frequent hard-disk drive accesses, using a higher time-out setting may save battery power and time by minimizing the number of times the hard-disk drive must power up. NOTE: Set Disk Time-Out to Disabled if using it causes compatibility problems with your software. A change to the Disk Time-Out option takes effect immediately (rebooting is not required).
Page 169 The display resumes normal operation automatically when you press a key, move the cursor, or press the power button. Docking Status Docking Status shows whether the computer is attached to a Dell Latitude C/Port Advanced Port Replicator (APR) or C/Dock Expansion Station. There are no user-selectable settings for the Docking Status option. External Hot Key External Hot Key lets you use the <Scroll Lock>...
Page 170 NOTES: The System Setup program limits the options available for Infrared Mode, depending on how the Parallel Mode and Audio Mode options are set. If Parallel Mode is set to ECP and Audio Mode is set to Full Duplex, the Infrared Mode option cannot be set to Fast IR. This limitation is based on the number of available 8-bit DMA channels.
Page 171 NOTE: The ECP setting also works for most software written for the AT and PS/2 modes. Devices that use ECP mode may come with special drivers that need to be installed in order to use these modes. Setting Parallel Mode to Disabled disables the parallel port and its assigned LPT address, freeing its interrupt for another device to use.
Page 172 If you use a PC Card that you did not receive from Dell, check the documentation to make sure this feature is set to Enabled.
Page 173 NOTE: Convert the service tag number into an express service code when prompted to do so the first time you turn on the computer (or use the program in the Dell Accessories folder). Keep the code handy in case you call Dell for technical assistance. The code helps Dell's automated support telephone system direct your call more efficiently.
Page 174 recalculating a large spreadsheet or during an extensive screen redraw in a graphical program. Benchmark utilities may not perform as intended when doing microprocessor speed tests. If the software you use suffers significant performance degradation, set Smart CPU Mode to Disabled. A change to the Smart CPU Mode option takes effect immediately (rebooting is not required).
Page 175 Universal Connect The Universal Connect option functions with the Dell Latitude C/Port APR if the computer uses Windows Set this category to Enabled (the default) if you often use more than one C/Port APR and want to minimize the initialization time when you connect the replicator to the computer. When this category is set to Disabled, the C/Port APR is reinitialized each time it is connected to the computer.
Page 176 Solid Colors Test Overview The Video test group of the Dell Diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions on your built-in display or on an external monitor: Video Memory Test — Checks the integrity of characters generated from data in the video memory Video Hardware Test —...
Page 177 Text Mode Character Test The Text Mode Character Test consists of a group of subtests that display printable characters and character attributes. The subtests check character quality and the ability of the display or monitor to show the characters correctly. A prompt at the bottom of each screen asks you to decide whether the display is satisfactory and to respond by typing y or n.
Page 178 Text Mode Color Test The Text Mode Color Test contains three subtests that check the video subsystem's ability to present color in text modes. The following subsections describe these subtests. Color Attributes Subtest (80 x 25) The 80-column by 25-line color attributes subtest displays a pattern of 16 rows and 16 columns in 80-column by 25-line text mode.
Page 179 yellow* brown intense white* white * These colors blink during the test. Color Attributes Subtest (40 x 25) The 40-column by 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly;...
Page 180 the name of the color beneath each hexagon. Type y if all the hexagons are the correct colors; otherwise, type n. 640 x 350 16-Color Graphics Mode Screen The 640- x 350-pixel 16-color graphics mode screen displays a series of octagons in 16 different colors with the name of the color displayed beneath each octagon.
Page 181 800 x 600 256-Color Graphics Mode Screen The 800- x 600-pixel 256-color graphics mode screen displays a series of squares with four colors in each square. Type y if all the squares appear to be correct; otherwise, type n. 1024 x 768 16-Color Graphics Mode Screen (External Monitor) The 1024- x 768-pixel 16-color graphics mode screen displays a series of hourglasses in 16 different colors with the name of the color beneath each hourglass.
Page 182 Starting the Dell Diagnostics | How to Use the Dell Diagnostics | Confirming the System Configuration Information | How to Use the Menu | Main Menu Options | Tests in the Dell Diagnostics | Error Messages | RAM Test Group | System Set Test Group | Video Test Group | Keyboard Test Group | Mouse Test |...
Page 183 As long as the microprocessor and input/output (I/O) components of the computer (the display, keyboard, and diskette drive) are working, use the Dell Diagnostics. If you are experienced with computers and know which component(s) you need to test, select the appropriate diagnostic test group(s) or subtest(s).
Page 184 For a quick check of your system, select the Run Quick Tests option. This option runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the odds of tracing the source of the problem quickly.
Page 185 Figure 2. Main Screen of the Dell Diagnostics Confirming the System Configuration Information When you boot the computer from your diagnostics diskette, the diagnostics checks your system configuration information and displays it in the System Configuration area on the main screen.
Page 186 The system configuration information that you selected through the system setup options Identification tests of the microprocessor, the video controller, the keyboard controller, and other key components Basic input/output system (BIOS) configuration information temporarily saved in RAM Do not be concerned if the System Configuration area does not list the names of all the components or devices you know are part of the computer.
Page 187 returns you to the Main menu. Select Select allows you to select individual test groups to tailor the testing process to your particular needs. You can choose one or more test groups and run them sequentially or individually. When you choose Select, five options are displayed: All, One, Clear All, Key-Help, and Quit Menu.
Page 188 Options (Under Subtest) The Options option in the Subtest menu functions in the same manner as the Options option in the Main menu. For information on that option, see Options. Test Limits (Under Subtest) The Test Limits option in the Subtest menu functions in the same manner as the Test Limits option in the Main menu.
Page 189 Notepad by performing the following steps: 1. Select Quit Menu to exit the diagnostics and return to the MS-DOS prompt. 2. Remove the Dell Diagnostics Diskette from the diskette drive. 3. Reboot the computer. 4. If necessary, start your operating system.
Page 190 6. Double-click the Notepad icon. Then select Open from the File menu. 7. In the File Name text box, type a:\result and press <Enter>. The contents of the file appear on the display. You can also access the result file with the MS-DOS type command: 1.
Page 191 CAUTION: It is important that you quit the diagnostics program correctly, because the program writes data to the computer's memory that can cause problems unless properly cleared. Tests in the Dell Diagnostics The diagnostics is organized by components into test groups and subtests within each test group. Each subtest is designed to detect any errors that may interfere with the normal operation of a specific device of the computer.
Page 192 Coprocessor Calculation Test Coprocessor Error Exception Test Tests the math coprocessor that is PC Card Controller Test internal to the microprocessor. USB Register Test USB Memory Structure Test Tests the PC Card controller on the system board. Tests the computer's USB connector. Video Video Memory Test Tests the display by checking various...
Page 193 Tests the read and write access Loopback Test capability of the network controller Shared RAM Test registers in the Dell Latitude C/Port APR Display Information Test or C/Dock Expansion Station. This test runs only if the computer is docked. Audio Software Reset Test Tests the operation of the audio chip set.
Page 194 ramtest -r10 -np -m20 -oframtst.rpt To view the Help screen that lists all of the ramtest command-line switches, type the following command at the MS-DOS prompt and press <Enter>: ramtest? Table 3. RAM Test Switches Switch Description -r number Repeats the subtest this number of times. Valid numbers are 1 through 9999. A value of 0 causes the test to run until you press <Ctrl><Break>.
Page 195 properly setting and clearing individual bits in RAM. It also determines whether the RAM read and write operations are affecting more than one memory address location at a time. This subtest checks all available RAM, including the secondary cache. The Comprehensive Test also performs an address check, as well as the following: Data pattern checks, to look for RAM bits that are stuck high or low, short-circuited data lines, and some data pattern problems that are internal to the memory chips...
Page 196 Subtests The 11 subtests in the System Set test group confirm the following computer functions: CMOS Confidence Test Checks the nonvolatile RAM (NVRAM) for accessibility and reliability of data storage by performing a data pattern check and verifying the uniqueness of memory addresses. DMA Controller Test Tests the direct memory access (DMA) controller and verifies the correct operation of its page and channel registers by writing patterns to the registers.
Page 197 Video Test Group The subtests in the Video test group verify the proper operation of the video controller and the video control circuitry installed in the computer. These subtests check for the correct operation of the readable registers in the video circuitry and the controller. They write, read, and verify data patterns in the cursor registers of the controller.
Page 198 Keyboard test group. (Clear them from memory by booting the computer from the Dell Diagnostics Diskette.) When these possibilities have been eliminated, and if the following symptoms occur, you should run one or more of the subtests in the Keyboard test group: When you press a key, the character represented by that key appears repeatedly;...
Page 199 Verifies that the keys on the keyboard function correctly when you press them in a predefined order Keyboard Interactive Test Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a malfunctioning key Stuck Key Test Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a repeating key signal...
Page 200 Very often, a diskette drive problem may first appear to be a diskette problem. A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so you should run the subtests in the Diskette Drives test group more than once using diskettes from different sources. Another possible cause of diskette drive problems is human error—for example, typing a command in an incorrect form (usually called a syntax error).
Page 201 disk drive. These are the most common symptoms that might prompt you to test the hard-disk drive: The hard-disk drive fails during the boot routine. Seek errors are reported by the operating system or application programs. An error message appears on the screen stating that the computer cannot read from or write to the hard-disk drive.
Page 202 disc or from the drive. When you encounter problems, first try using a different CD. If the problem recurs, run the IDE CD-ROM Drives test group. These are the most common symptoms that might prompt you to test an IDE CD-ROM drive: Seek errors are reported by the operating system or application programs.
Page 203 If the diagnostics do not recognize the computer's serial or infrared port, check the Serial Port or Infrared Data Port option in the System Setup program to see if the port has been disabled. For instructions, see Serial Port, Infrared Data Port, or Parallel Mode.
Page 204 System Setup program to see if the port has been disabled. The subtests in the Parallel Ports test group cannot test a port unless it is enabled. When a port is faulty, it may not be immediately evident that the port, and not the device connected to the port, is faulty.
Page 205 (SCSI) controller in the C/Port APR or C/Dock Expansion Station, and the SCSI devices attached to either. These tests run only if the computer is docked. NOTES: Before conducting these subtests on an external SCSI CD-ROM drive, insert into the drive a CD with audio and data tracks (such as a multimedia CD).
Page 206 The subtests in the Network Interface test group verify the basic operation of the network interface controller in the Dell Latitude C/Port APR or C/Dock Expansion Station. They test the controller's internal functions, including read and write access to its registers and internal transmit and receive (loopback) capability. These tests run only if the computer is docked.
Page 207 Shared RAM Test Performs a memory test on controllers with memory-mapped shared RAM. On controllers with first-in first-out (FIFO) shared RAM, writes a data pattern to all locations and reads the pattern back to verify the operation. Some controllers do not support shared RAM tests. Display Information Test Displays address and configuration information about the network controller.
Page 208 DMA Test Tests for the presence of a DMA channel on the system chip set, and determines if the DMA controller and the audio controller can exchange signals FM Sound Playback Test Tests whether the system can synthesize sounds and play them through the built-in speakers Analog Sound Playback Test Tests whether the system can play sampled sounds through the built-in speakers Record and Playback Test...

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