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OnStar 17572 R17 User Manual

Onstar cell phone user manual
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17572 R17 9.28.06_singlepgs.indd1 1
17572 R17 9.28.06_singlepgs.indd1 1
Welcome to OnStar.
10/5/06 2:26:48 PM
10/5/06 2:26:48 PM

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  • Page 1 17572 R17 9.28.06_singlepgs.indd1 1 17572 R17 9.28.06_singlepgs.indd1 1 Welcome to OnStar. 10/5/06 2:26:48 PM 10/5/06 2:26:48 PM...
  • Page 2 Welcome. Congratulations on your purchase of an OnStar-equipped vehicle! With OnStar, you can enjoy the peace of mind that comes with knowing you’re doing all you can to keep you, your family, and your vehicle safe. This guide will assist you in becoming familiar with all the services OnStar provides, so keep it in your vehicle for future reference.

  • Page 3: Table Of Contents

    OnStar.com ........
  • Page 4 It begins with the Push this button now and you’ll be connected to a specially trained OnStar Advisor who can verify all of your account information and can answer any questions you may have. • Most new OnStar-equipped vehicles come with a one-year subscription to the Safe &...

  • Page 5: System Status

    System Status To the right of the OnStar buttons is a System Status light. Your vehicle runs an OnStar systems check every time you start up. This light is designed to indicate to you that your OnStar system is active and ready to make calls. On vehicles with an automatic dimming rearview mirror, the green light on the left side of the button indicates that the automatic dimming function is on.
  • Page 6 To fi nd out what OnStar can do for you, just push the Most new vehicles come with one year of OnStar service, available 24/7. There are two levels of service – the Safe & Sound Plan and the Directions & Connections Plan. Both plans come with all the Emergency services, Safe &...
  • Page 7 Roadside Assistance ........6 OnStar Vehicle Diagnostics ....... . 6 –...

  • Page 8: The Safe & Sound Plan

    • Out of gas? • Need a tow? Just push the blue button to OnStar, helpful Advisors can direct Roadside Services to your exact loca- tion to get help to you quickly. OnStar Vehicle Diagnostics* OnStar Vehicle Diagnostics is an OnStar service that can automatically run a diagnostic check on certain key operating systems and then send you monthly reports by e-mail.

  • Page 9: Gm Goodwrench On Demand Diagnostics

    OnStar Advisor can tell you whether or not the problem requires immediate attention. If it does, OnStar can help you fi nd a dealership near your current location, give you directions to get there, and can call the dealership to help get you back on the road.

  • Page 10: Remote Horn And Lights

    • Call OnStar, we can send a message to sound your vehicle’s horn. • Need to be more discreet? Ok, OnStar can just fl ash your vehicle’s lights. • Or, pull out all the stops and OnStar can sound the horn and fl ash the lights.

  • Page 11: Advisor Playback

    Recording Driving Directions - Advisor Playback What was that again? Your OnStar system is equipped with an Advisor playback recorder to store information given to you during a call with an OnStar Advisor, like driving directions or Hands-Free Calling instructions. You can play back the stored audio information at a later time.

  • Page 12: The Directions & Connections Plan

    OnStar’s contracted carriers enhanced service capable areas. Not currently available in Alaska. Road, environmental and tire condi- tions that affect ABS or GPS may degrade service. See onstar.com or call 1.888.4.ONSTAR (1.888.466.7827) for details. 17572 R17 9.28.06_singlepgs.inddSec1:12 Sec1:12 17572 R17 9.28.06_singlepgs.inddSec1:12 Sec1:12...

  • Page 13: Connections

    fi nd one. While anybody can make a call to an Information operator to fi nd a business for you, a call to an OnStar Advisor allows them to fi nd a business that’s closest to your current location. You won’t waste time driving out of your way, because the Advisor can fi...

  • Page 14: Onstar Turn-By-Turn Navigation

    Here’s how it works. The OnStar Advisor will create a planned route and send it to your vehicle. The instructions begin by playing three initial messages, similar to: •...
  • Page 15 You may have to visually locate your desired destination. If this happens, you can push the OnStar button and ask an Advisor to help you fi nd the exact location. 17572 R17 9.28.06_singlepgs.inddSec1:15 Sec1:15 17572 R17 9.28.06_singlepgs.inddSec1:15 Sec1:15...
  • Page 16 “Yes.” The system should automatically calculate a new route for you, (or may connect you back to an OnStar Advisor). After a few moments, the driving instructions will begin directing you again.

  • Page 17: Arriving At Your Destination

    Radio Display Your vehicle may be equipped with radio buttons that can be used to interact with the OnStar Turn-by-Turn Navigation system. Once OnStar has sent a planned route to your vehicle, voice directions will begin to play and radios with this optional feature will display each turn or driving maneuver.
  • Page 18 If you make a wrong turn, pushing this button will automatically update your route from your off route location. New turn instructions will begin shortly. You may be connected to an OnStar Advisor. Allows you to preview the next few turns you will be making along your route one at a time.
  • Page 19 Here is a complete list of the navigation commands available to you: “Repeat”- Say that again! If you missed the last turn instruction or want to hear it again, just push the phone button. After the “OnStar Ready” response say “Repeat.”...
  • Page 20 English settings. NOTE: After every voice command the system returns you to the main voice menu by saying “OnStar Ready.” This means the system is listen- ing for you to give another command. If you don’t want to give another command say “Goodbye”...
  • Page 21 If the road you need to turn on is closed and you continue to be directed to that road, please contact an OnStar Advisor by pushing the blue OnStar button and they’ll try to fi nd an alternate route for you.

  • Page 22: Emergency Services

    This is the button to use in an emergency or life-threatening situation. When you push the Emergency button, a high-priority call with your GPS location is placed to the OnStar Emergency Services team. You will hear a chime followed by the words “Connecting to OnStar Emergency.”...
  • Page 23 Being a Good Samaritan ....... . . 23 17572 R17 9.28.06_singlepgs.inddSec1:23 Sec1:23 17572 R17 9.28.06_singlepgs.inddSec1:23 Sec1:23...

  • Page 24: Emergency Services

    Your vehicle and your OnStar system are designed so that when you push the Emergency button a high priority call with your current GPS location can be sent to the specially trained OnStar Emergency Team.

  • Page 25: Advanced Automatic Crash Notifi Cation

    On some vehicles it is possible that if you make an extremely aggres- sive evasive driving maneuver, that type of motion could cause an AACN call to OnStar. If OnStar places a call to your vehicle under these circumstances, just tell the Advisor that you did not have a crash.

  • Page 26: Hands-Free Calling

    Hands-Free Calling with This section will guide you through the use and features of your OnStar Hands-Free Calling. The CD included in your Subscriber Information kit has live demonstrations on how to dial phone numbers and store numbers for speed dialing. Listen to the CD to hear actual examples of all the calling commands.
  • Page 27 Security code/locking your system ......36 OnStar Virtual Advisor ........37 Maintaining your OnStar Hands-Free Calling account .

  • Page 28: How To Get Your Vehicle's Phone Number

    Hands-Free Calling feature is not yet active. It may take a few days from vehicle delivery. Or, OnStar Hands-Free Calling service may not be available in your area. Push the OnStar button to check with an Advisor. How to answer incoming calls: When someone calls you, your radio will automatically mute, and you will hear a ring tone.

  • Page 29: How To Store Nametags For Speed Dialing

    4. Say “Yes” (or “No” to try again). 5. OnStar responds with “Ok, Dialing.” Your call will be connected. (When you make calls, you use up minutes.) Once you’ve dialed your home phone, you’ll want to store that number so it will be easy to access when you want to call home again.

  • Page 30: Common Voice Commands

    • “Call” (or “Call Nametag”) – to dial using stored nametags. • “Redial” – to dial the last phone number you called. • “Help” (or “OnStar Help”) – for a list of all commands. • “Directory” – plays all name tags you have stored.

  • Page 31: Helpful Tips

    • Since everyone’s voice is unique, using different voice techniques can help the system to work for you. • For help with voice recognition, push the OnStar button The Advisors will be happy to give you tips. General tips for interacting with the system •...

  • Page 32: Dialing Extension Numbers And Accessing Voice Mail Systems

    DVD navigation system, you may need to push the button and say “OnStar,” and then you will hear the “OnStar ready” prompt. After you hear “OnStar ready” use any of the voice commands from the previous section.
  • Page 33 When fi nished, say “Dial” and OnStar will send all the digit tones. Remember: After you say “Dial” and digits are dialed, you must push the steering wheel mute button each time you need to enter more digits.

  • Page 34: Dialing Numbers One At A Time

    3 times, the OnStar system will automatically respond with, “Would you like to try dialing the number using Digit Dial?” If you say “Yes,” the system will take you to the Digit Dial feature.
  • Page 35 “Dial.” This takes a little practice and should allow you to navigate through most voice mail systems. 17572 R17 9.28.06_singlepgs.inddSec1:35 Sec1:35 17572 R17 9.28.06_singlepgs.inddSec1:35 Sec1:35 and after the “OnStar...
  • Page 36 “Verify.” 3. OnStar responds with “You have [#] minutes remaining.” 4. The system will return you to main menu by saying “OnStar ready,” and waits for your next command. If you are fi nished, say “Goodbye,” or give the next command.

  • Page 37: Onstar.com

    OnStar Hands-Free Calling How to buy more minutes Push the phone button to be connected to an OnStar Advisor who can assist you in purchasing more minutes. If you run out of minutes during a call, your call will be automatically terminated and you will be connected to OnStar to replenish your minutes.

  • Page 38: Security Code/Locking Your System

    Be sure to remember your security code. You will need to enter it again to turn Security off. If you forget your code, call OnStar at 1.888.4.ONSTAR (1.888.466.7827) and we can reset it. If you have activated the Security feature, other people will not be able to call you in the vehicle.

  • Page 39: Onstar Virtual Advisor

    Just saying “Get my stocks” can get stock prices for your favorite stocks. You’ll need to visit OnStar.com and select up to 10 stocks. When you call Virtual Advisor you’ll hear the stock prices that are within 15 minutes of the last market update.

  • Page 40: Calling Account

    OnStar button and wait until a connection is made to an OnStar Advisor who can set up a subscription for you. It may take several minutes for your vehicle to connect. Or, call 1.888.4.ONSTAR (1.888.466.7827) to speak with an Advisor.

  • Page 41: Additional Information

    Changing your OnStar PIN is easy. Call the OnStar Center and provide the Advisor with your current number, and he or she will assist you in setting up a new number.

  • Page 42: Potential Issues

    May Encounter Some OnStar services are disabled after 48 hours OnStar is powered by your vehicle’s battery. To preserve the battery for start- ing the vehicle, OnStar cannot perform remote door unlocks, alerts, or Stolen Vehicle Location Assistance after the vehicle has been off continuously for 48 hours.
  • Page 43 Hawaii, Alaska, and Canada. If a request for service occurs outside of these areas, communications may not be available, and the OnStar Advisor may not be able to help you. OnStar service may also be inoperative if wireless communications service is inactive or inoperative. OnStar uses a dedicated cellular communications service and will not operate if, for some reason, a cellular carrier has deactivated cellular service.

  • Page 44: Radio Frequency Interference

    May Encounter contact OnStar by calling 1.888.4.ONSTAR (1.888.466.7827). Our advisors can investigate cellular problems that may be occurring in your area or in your vehicle and help get them repaired. For OnStar service coverage maps, visit onstar.com. Radio-frequency interference The OnStar system is a radio communications system. The proximity to other radio signals created by other electrical devices may adversely affect the performance of the OnStar system.

  • Page 45: Tty Users

    A note about privacy At OnStar, we know you want to protect your privacy, and we take subscriber privacy very seriously. Privacy-sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without your consent.

  • Page 46: Index

    OnStar Turn-by-Turn Navigation ........
  • Page 47 Spanish Owner Guide ........www.OnStar.com...
  • Page 48 Contact OnStar at 1.888.4.ONSTAR (1.888.466.7827) Or visit www.onstar.com Write to OnStar at: OnStar Subscriber Services P.O. Box 0217 Troy, MI 48099-0217 17572 R17 9.28.06_singlepgs.inddSec1:48 Sec1:48 17572 R17 9.28.06_singlepgs.inddSec1:48 Sec1:48 (Gen 7) OnStar701 10/5/06 2:28:27 PM 10/5/06 2:28:27 PM...

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