The Polycom VVX 400 phone is unable to make calls because it has not been properly configured with the 3CX system. The user has managed to pull the directory from 3CX, but the phone is still not able to make or receive calls. This suggests an issue with the provisioning or setup process.

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Summary of Contents for Polycom VVX 400

Page 1: User Guide
CloudPBX User Guide www.post.lu...
Page 3: About This Guide
You can use this guide if you have either phone. This user guide will help you to navigate and use your VVX 400 or VVX 410 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions.
Page 4: How To Use This Guide
Copyright, Safety, and Regulatory Notices This section provides important safety and compliance information relating to your phone. End-User License Agreement The End-User License Agreement outlines the legal agreement between you and Polycom when you agree to install and use Polycom software.
Page 5: Conventions Used In This Guide
Terms and Writing Conventions Your Phone / the phone These terms refer to either the VVX 400 or VVX 410 phone. Unless speciﬁcally noted in this guide, both phones operate in the same way and the information in this guide applies to both phones.
Page 6 Views Your phone has four main views: Home, Calls, Active Call, and Lines (the default) view. A view is a speciﬁc screen on the phone interface that provides unique information and enables you to perform speciﬁc tasks. Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys.
Page 7 Icon A picture on the screen. There are two types of icons : An icon that you can select to access a function, feature, setting, or application. For example, when you’re in Home view, you can select the New Call icon ( ) to place a call.
Page 8: Information Elements
The Web Info icon highlights supplementary information Web Info available online such as documents or downloads on : support.polycom.com or other locations. The Timesaver icon highlights a faster or alternative method for Timesaver accomplishing a method or operation.
Page 9: Typographic Conventions
Used to emphasize text, to show example values or inputs, and to show Italics titles of reference documents available from the Polycom Support Website and other reference sites. Used for URL links to external Web pages or documents. If you click on text Underlined Blue in this style, you will be linked to an external document or Web page.
Page 10: Related Documents
Related Documents For additional information about the VVX 400 and 410 phones, see the following documents : User Documents : Polycom VVX 400 and 410 Business Media Phone Quick User Guide—This guide is a quick reference on how to use the phone’s most basic features. It also brieﬂy describes how to navigate the phone and enter information.
Page 11: Chapter 1 : Getting Started
Chapter 1 : Getting Started Before you use your Polycom® VVX® 400 phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you learn about your phone’s components and the screen layout. You’ll also learn how to conﬁgure your phone remotely using the Polycom Web Conﬁguration Utility.
Page 12 For more information on locking your phone to the desktop, see Security Slots on Polycom Phones (Technical Bulletin 64654). Message Waiting Flashes red to indicate new messages.
Page 13: Phone Views
For information on attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone, available by navigating to your phone from the Polycom Business Media Phones Web page. Phone Views Your phone has three main views: Home, Calls, and Lines view (the default).
Page 14: Home View
Home View You can display Home view (shown next) by pressing . Home view displays your phone line, and messages, settings, and information. At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays. To change the highlighted icon, press the up, down, right, or left arrow key.
Page 15: Lines View
Additional icons may include : Applications—Select Applications to access a menu of custom applications. See your administrator for information about any speciﬁc applications listed in this menu. Calendar—Select Calendar to show a calendar with your meeting details. Using the Calendar feature, you can join meetings directly from your phone. Lines View Lines view (shown next) is your phone’s default display.
Page 16: Calls View
Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. If your phone has multiple lines, calls display under the associated line. Call color indicates status : Dark green —...
Page 17 Icon Description Icon Description Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom Shared line with a held call HD voice Held call Call forwarding is enabled Incoming call You have messages Presence status ( Available)
Page 18: Navigating Your Phone Interface
Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. If you want to... Do this... Return to Home view from any screen Press Return to the previous screen Press Back, as shown next.
Page 19 If you want to... Do this... Select a menu item or option Use the up and down arrow keys to highlight the menu item or option, and press Select. If the menu is numbered, press the dialpad key to enter the corresponding menu. For example, press 4 to enter the Backlight Timeout menu as shown above.
Page 20: Entering Data And Updating Fields
Entering Data and Updating Fields You can enter information and edit ﬁelds using the dialpad keys on the phone console. Before you use the dialpad keys to enter information in ﬁelds, you can select Encoding or Mode to specify how you want to enter information : Mode—enables you to enter just numbers, or text in title case, lowercase, or uppercase characters.
Page 21 If you want to... Do this... Enter numbers, or characters in Select Encoding or Mode, and select one of uppercase, lowercase, or titlecase the alphabetic (ABC, abc, or Abc) options. mode Enter only numbers Select Encoding or Mode, and select the numeric (123) option.
Page 22: Registering The Phone
Utility This section explains how to update phone settings from your phone, using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Conﬁguration Utility. The phone’s Web Conﬁguration Utility enables you to view and conﬁgure phone behavior from a computer using any compatible Web browser.
Page 23 Web Info: Using the Utility For detailed information on accessing, navigating, and using the utility, see the Polycom Web Conﬁguration Utility User Guide. To access the Web Conﬁguration Utility for your phone : Launch a Web browser from a computer on the same network as your phone.
Page 24: Chapter 2: Using Basic Features
Chapter 2: Using Basic Features Now that you’re familiar with your phone’s user interface and how to interact with it, you’re ready to perform baisc phone tasks that you’ll use on a daily basis. At the end of this chapter, you’ll become expert at handling multiple calls at one time, manipulating incoming and active calls, and accessing directories and lists so you can perform tasks quickly and efficiently In this chapter, you’ll learn about :...
Page 25 Power Tip: Setting Up the Phone to Automatically Use Your Headset for All Calls If you frequently use a headset, you can make the headset the default call path. To set this up, see Enabling Headset Memory ModeStandalone Polycom Phones (Quick Tip 44011).
Page 26: Answering Calls
Answering Calls All incoming calls display in an Incoming Call window, as shown next. To answer the call, do one of the following : To use the handset, pick up the handset. To use the speakerphone, press or tap Answer. To use your headset, press If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will automatically use the mode you’re in.
Page 27: Answering Another Call
Answering Another Call If you have a call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays. To answer the call, press Answer. The call you were in is held. If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays.
Page 28: Managing Multiple Calls
To enable your phone to automatically answer calls : Select Settings from Home view, and select Basic > Preferences > Auto Answer. From the Auto Answer screen, do the following : To enable your phone to automatically answer SIP calls, select Auto Answer SIP Calls, and select Yes.
Page 29: Placing Calls
To manage a call, use the up and down keys to highlight it. Then, press one of the soft keys to hold, resume, end, or transfer the highlighted call, or set up a conference with the highlighted call. Placing Calls You can place a call using the handset, speakerphone, or headset.
Page 30 To display the Dialer, do one of the following : From Home view, select New Call. From Lines or Calls view, press New Call. (The New Call soft key won’t display if you have an active call.) If your phone is idle, start entering a phone number. Pick up the handset, or press .
Page 31: Placing Calls From Favorites, Recent Calls, And Directories
Note : Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone doesn’t automatically place the call, press Send. If a call is placed before you enter all the digits, place the call as follows: enter the phone number and press Send.
Page 32: Redialing Numbers
To call from your Directory: From Home view, select Directories, and select Contact Directory. From your Directory, use the up and down arrow key to select the contact you want to call. Place the call by doing one of the following : From the contact’s information screen—press Info, use the up and down arrow key to select the contact, and press Dial.
Page 33: Using Headsets
Web Info: Using the Utility For information on how to connect a headset to your phone, see the Quick Start Guide for your phone, available by navigating to your phone from the Polycom Business Media Phones Web page.
Page 34: Enabling Headset Memory Mode
Enabling Headset Memory Mode This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode. To use Headset Memory Mode, you must enable, and then activate, Headset Memory Mode.
Page 35: Ignoring Incoming Calls
Ignoring Incoming Calls Ignore or silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notiﬁcation so you can still answer the call. To ignore or silence a call : From the Incoming Call window, press Ignore (for private lines) or Silence (for shared lines).
Page 36: During Calls
Power Tip: Other Ways to Forward Calls You can also set up your phone to forward all incoming calls to another person (see Forwarding All Calls to Another Person), or forward all calls from a certain contact to another person (see Diverting Calls from a Contact to Another Person).
Page 37: Transferring Calls
To resume a held call : Do one of the following : From Lines view, press Resume. If there’s more than one held call on the line, the last call that you held will be resumed. If you have multiple lines and you press Resume, the last call that you held—on either line—will be resumed.
Page 38: Setting Up And Handling Conference Calls
Timesaver : Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset. Setting Up and Handling Conference Calls You can set up a conference call with two other people. Depending on your phone system, you may be able to add more than two people to your call; ask your system administrator for the maximum number.
Page 39: Holding And Resuming Conference Calls
Power Tip: How to Quickly Set Up a Conference If your phone has an active call and one held call—on the same or a different line—press More and then Join from either Lines or Calls view to automatically create a conference call. The conference call takes place on the line from which you handled the last active call.
Page 40: Splitting Conference Calls Into Two Held Calls
The conference call ends. By default, the other two people remain connected. Splitting Conference Calls into Two Held Calls When you split a conference, you end the conference and place the other two people on hold. You can split an active or held conference call. To split a conference call : From Lines or Calls view, press Split.
Page 41: Changing The Way Calls Are Answered
Do one of the following : Press Far Mute to mute the person. The muted person can hear everyone, but no one can hear the muted person. Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person. Press Remove to remove the person from the conference, end the conference call, and create an active call between you and the person still in the call.
Page 42 If your phone is conﬁgured to work with Microsoft Lync Server 2010, your call forwarding options will be different than those described below. For more information on forwarding calls with Microsoft Lync, see Using Polycom Phones with Microsoft Lync Server 2010 Quick User Guide, available from the VVX 400 and 410 Business Media Phone Support Web page.
Page 43: Rejecting Calls From A Contact
If a phone line is idle, Lines view displays the forwarding icon, , next to the phone line, as shown next. To disable call forwarding : From Home view, select Forward. Forwarding enabled If your phone is set up with multiple lines, select the line to disable forwarding for.
Page 44: Diverting Calls From A Contact To Another Person
Diverting Calls from a Contact to Another Person The Divert option enables you to transfer all incoming calls from a particular contact to another person. To divert incoming calls from a contact to another person : Select Directories from Home view, and select Contact Directory. From your directory, use the up and down arrow keys to select the contact whose calls you want to send to another person.
Page 45: Using Do Not Disturb With Multiple Lines
The DND icon in Home view, , changes to , as shown next. Note : Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notiﬁcation of the call and have the option to answer the call. TroubleShooting : Why Doesn’t the DND Icon Display ? If you’ve set your presence status to Do Not Disturb , as well as enabled DND for your phone, the message My Status: Do Not Disturb will display instead the date display, and the DND icon...
Page 46: Listening To Voicemail
To enable or disable Do Not Disturb for a particular line : From Home view, select DND. From the Line Select screen, use the up and down arrow keys to select the line to enable or disable Do Not Disturb on. From the Do Not Disturb screen, select Enable or Disable.
Page 47: Viewing Recent Calls
To listen to voicemail messages : Press , and select Message Center. Or, from Home view, select Messages, and select Message Center. If multiple lines are conﬁgured on your phone, the Line Select screen displays. Use the up and down arrow keys to select the line that has the message. From the Messages screen, press Connect and follow the prompts.
Page 48 To manage a call record : From your Recent Calls list, use the up and down arrow keys to highlight an entry, and press the right arrow key. From the call details screen, shown next, you can : Press Dial or the right arrow key to call the person. Press Save to add the person to your Contact Directory.
Page 49: Working With Your Contact Directory
Note : About Filtered Call Lists You can’t save your ﬁltered call list results. If you ﬁlter your Recent Calls list so that only a certain call type—for example, only missed calls—display, the next time you display the list, all call types (the default ﬁlter) will display. To remove all calls from the list : From Home view, select Directories from Home view, and select Recent Calls.
Page 50 Note : Accessing a Corporate Directory A Corporate Directory may be available on your phone. If you have access to a Corporate Directory, you can dial people in the Corporate Directory, as well as save them to your Contact Directory. For more information, see Working with a Corporate Directory.
Page 51 To add a contact : Select Directories from Home view, and select Contact Directory. Press Add. From the Add Contact screen, enter contact information : For First Name, enter the contact’s ﬁrst name. Use the down arrow key to select Last Name, and enter the contact’s last name. Use the down arrow key to select Contact, and enter the contact’s phone number.
Page 52 Use the down arrow key to select Auto Divert, and enable or disable the setting. The default setting is Disabled. If enabled, each time the contact calls, the call will be directed to the third party you speciﬁed in the Divert Contact ﬁeld. Use the down arrow key to select Watch Buddy, and enable or disable the setting.
Page 53: Working With A Corporate Directory
From the Edit Contact screen, update the contact’s information. Press Save To delete a contact : From your Contact Directory, use the up and down arrow keys to select the contact you want to delete, and press Info. From the contact’s information screen, press Delete. A conﬁrmation message displays, conﬁrming that you want to delete the contact.
Page 54 From the View Persistency screen, select Enabled. The next time you view Corporate Directory, your last search results will display. To search the Corporate Directory : From the Corporate Directory, perform a quick search or an advanced search : To perform a quick search, enter the ﬁrst few characters of the contact’s ﬁrst or last name (depending on how the directory is organized), and press Submit.
Page 55: Controlling What Is Heard
Controlling What is Heard You can change what you hear by doing the following : Updating the incoming call ringtone. Updating a contact’s ringtone. Changing the speaker volume. Changing the ringer volume. Muting the microphone. Changing where you hear sound effects. Updating the Incoming Call Ringtone A simple way to personalize your phone is to change your phone’s ringtone.
Page 56: Changing The Speaker Volume
To select a ringtone for a contact : From the Contact Directory, use the up and down arrow keys to select the contact you want to update, and press Info. From the contact’s information screen, press Edit. From the Edit Contact screen, use the up and down arrow keys to select Ring Type. Select the ringtone you want, and then press Save.
Page 57: Choosing Where You Hear Sound Effects
, as shown next. All your Favorites display in your Favorites list. A smaller number of Favorites (3 for the VVX 300 and 310 and 9 for the VVX 400 and 410) display in Lines view and from Home view.
Page 58 The following ﬁgure shows a sample Favorites list. The following ﬁgure shows your favorites in Lines Favorites view. Favorites display under the phone line(s). Favorites display consecutively, according to their index number. The contact with the lowest number displays ﬁrst. To reorder your favorites, assign the contact a different index number. To see your Favorites : Press , select Directories from Home view, and select Favorites.
Page 59 Power Tip: Manually Assigning a Favorite Index Number when You Make a Favorite After you press Add to Favorites, a dialog displays asking if you want to automatically accept the next available index number, or manually enter your own. Press Yes to automatically accept an index number, or press Edit Index to enter a unique index number.
Page 60: Working With Shared Lines
Working with Shared Lines If your phone shares a line with other phones, an incoming call to the shared line will cause all phones to ring. The call can be answered on any of the phones. You can transfer, hold, or set up a conference with calls on shared lines.
Page 61: Chapter 3 : Using Advanced Features
Integrate with Microsoft Lync Server 2010 View the browser Broadcast messages using Push-to-Talk and group paging Use the Calendar feature Use the Polycom Desktop Connector to link your computer keyboard and mouse to your phone Log into other phones Lock your phone...
Page 62: Using Buddy Lists
Using Buddy Lists A Buddy list is a list of users/devices whose status—or presence—you can monitor. Users update their presence setting, such as Be right back, Out to lunch, or Busy, and you can view their status in real time from your Buddy list. You can also view your buddies’ status from Lines view and Home view.
Page 63 Your phone also sends certain status information to the people watching you automatically— such as if you’re in a call, enabled Do Not Disturb on your phone, or your phone is offline because you restarted it. For example, if you enable the Do Not Disturb feature on your phone, your availability automatically updates to Do Not Disturb.
Page 64: Setting Up And Managing A Buddy List
To update your presence setting : From Lines view, press More, and press My Status. Or, select Settings from Home view, and select Features > Presence > My Status. From the My Status screen, select the status you want. Your new status is sent to phones watching you. Power Tip: How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away if your phone is idle for...
Page 65: Blocking Contacts From Viewing Your Status
Power Tip: Dialing Buddies You can quickly dial a buddy by accessing your Buddy list. Using the up and down arrow keys to locate the buddy, and press Dial. Blocking Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory.
Page 66: Monitoring Buddies
Timesaver : How to Quickly Unblock a Contact You can use your Blocked List to unblock a contact, rather than updating the Contact Directory. Select Settings from Home view, and select Features > Presence > Blocked List. From the Blocked List, select the contact you want to unblock, and press Unblock. The contact can now watch your phone, and will display in your Watcher List.
Page 67: Integrating With Microsoft Lync Server 2010
Microsoft Lync contacts. For more information on integrating with Microsoft Lync Server 2010, see your system administrator, or refer to Using Polycom Phones with Microsoft Lync Server 2010 Quick User Guide, available by navigating to your phone from the...
Page 68: Navigating The Main Browser
If your phone is idle, you may be able to view an Idle Browser—non-interactive Web content on the idle screen—as you navigate between Home and Lines view. To see the Idle Browser, you may need to set up the screen saver. If you are in an active call, the Idle Browser won’t display. To view an interactive Main Browser, select Applications from Home view.
Page 69: Entering Information In The Main Browser
Press this… To do this... Go back to the previous Web page Refresh the current Web page. Stop refreshing. Return to the Main Browser’s home page. Return to the phone’s Home screen. Entering Information in the Main Browser Editing icons enable you to enter information in text boxes. To display the editing icons, select a text box in the Main Browser.
Page 70: Broadcasting Messages Using Push-To-Talk And Group Paging
Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group. The Push-to-Talk (PTT) feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel, much like a walkie- talkie.
Page 71: Sending And Receiving Ptt Broadcasts
Sending and Receiving PTT Broadcasts By default, you’re subscribed to Channels 1, 24, and 25. This means that you can send and receive PTT broadcasts on Channels 1, 24, and 25. When you end a PTT broadcast, the channel remains open and enters a waiting period. This waiting period gives people who received the broadcast a chance to respond.
Page 72: Receiving Ptt Broadcasts
Note : What Happens if I Release Talk During A Broadcast ? If you release Talk while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second waiting period. During this period, the channel remains open to give people a chance to reply.
Page 73: Receiving Ptt Broadcasts When You're Not In An Active Call
Receiving PTT Broadcasts When You’re Not in an Active Call If you receive a broadcast and you’re not in an active call, the broadcast immediately plays, regardless of the broadcast priority. Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you’re in an active call depends on the broadcast priority and if you’re allowed to receive a broadcast when you’re in an active call.
Page 74: Ending Ptt Broadcasts
Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk, or by pressing End PTT. After you end a broadcast, the channel remains open so others can respond. If you release Talk without pressing End PTT : You can resume the broadcast by pressing and holding Talk, if the broadcast is in a wait period. You can’t initiate another broadcast on another channel until the waiting period ends.
Page 75: Updating Channel Subscriptions
To update the default channel : Select Settings from Home view, and select Basic > Preferences > Paging/PTT Conﬁguration > PTT Push to Talk. From the PTT Channel Conﬁguration screen, select Default Channel, and select the number of the channel you want to use. Updating Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list.
Page 76: Group Paging Mode
From the PTT Channel Conﬁguration screen, press Accept While Busy, and enable or disable the setting. The default setting is Disabled. When enabled, your phone will accept and play broadcasts while you’re in an active call. When disabled, your phone won’t play broadcasts while you’re in a call, but will hold them as Pending instead.
Page 77: Receiving Pages When You're Not In An Active Call
Timesaver : Automatically Sending a Page To automatically send a page to the default paging group, press and hold Paging, and go to step 4. Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions.
Page 78: Adjusting The Volume Of Pages
If the page is a Normal page : If your phone is allowed to receive pages during active calls, the page immediately plays. You’ll hear both the original call and the page. To hear only the page, hold or end the call. If your phone isn’t allowed to receive pages during active calls, the page displays as a Pending page.
Page 79: Updating Paging Group Subscriptions
From the Group Paging Conﬁguration screen, select Default Group, and select a new paging group number. The default paging group is 1. Updating Paging Group Subscriptions By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and receive pages sent to these groups.
Page 80: Using The Calendar
® join meetings scheduled in your Microsoft Outlook application from your phone. ® If your phone is conﬁgured to connect to the Microsoft Exchange Server, and the Polycom ® ® Conferencing for Microsoft Outlook software feature is installed at your site, you can schedule meetings using Polycom Conferencing for Outlook.
Page 81: Opening And Closing The Calendar
TroubleShooting : Why Doesn’t the Calendar Display Anymore ? If you don’t see the Calendar icon in Home view, or you’re not receiving meeting reminders, your phone may not be connected to the Microsoft Exchange Server. To re-connect to the server and use the Calendar feature again, select Settings from Home view, and select Features >...
Page 82: Navigating Month View
Navigating Month View To see Month view, press Month. Month view shows all the days in the month and displays a dot next to the days that have meetings, as shown next. The current day is always indicated in black, unless it’s selected—then it’s highlighted in grey. To navigate in Month view : To view the previous month, press Previous.
Page 83: Navigating Meeting View
Navigating Meeting View You can view meeting details from Meeting view, as shown next. To see Meeting view, select a meeting in Day view. From Meeting view, you can : View the meeting’s start and end time, location and organizer, required attendees, and meeting description.
Page 84: Joining Meetings From The Calendar
To enable or disable meeting reminders : Select Settings from Home view, and select Basic > Preferences > Calendar Settings. From the Calendar Settings screen, select Reminder, and enable or disable the setting. The default setting is Enabled. When enabled, your phone will display reminders for all meetings.
Page 85: Using A Mouse And Keyboard With Your Phone
Before you can use your mouse and keyboard with your phone, you need to make sure the Polycom Desktop Connector (PDC) application is installed and running on your computer. While the PDC application is running, you can move your mouse pointer back and forth...
Page 86: Starting And Stopping Polycom Desktop Connector
From the Start Menu, select Programs > Polycom > Polycom Desktop Connector. After a few seconds, the Polycom Desktop Connector icon, , displays on the Windows system tray, and the message Allow remote control of device <MAC address of phone> ? displays on the computer.
Page 87: How To Use Your Computer's Mouse And Keyboard With Your Phone
, on the Windows system tray, and select Exit. The message Are you sure you want to stop Polycom Desktop Connector Server ? displays. Click Ok to conﬁrm your action. The icon is removed from the system tray and the application is terminated. You won’t be able to use your mouse and keyboard with your phone.
Page 88 When you use your mouse and keyboard with your phone, you can do the following : Use your keyboard to enter information on your phone screen. Use the number keys above the alphabetic characters to enter numeric information such as phone numbers. If you enable the Num Lock function on your keyboard, you can also use the numeric keypad on your keyboard.
Page 89 You can also use the function keys on your keyboard to save time and be more productive. The function keys are mapped to features on your phone, as shown in the following table. Press this on To do this on your phone… your keyboard…...
Page 90 If your computer has multiple programs open or is in any way unresponsive, the mouse pointer or cursor may not respond as quickly on your phone. Try closing any unnecessary programs. Starting and Stopping Polycom Desktop Connector If your system administrator has set up the User Login feature, you can view your personal...
Page 91: Logging In And Out Of A Phone
directory and speed dials, as well as other phone settings, even as you temporarily change work areas. If you change any settings while you’re logged in to a phone, the settings are saved—contacts and call list information—and displayed the next time you log in to a phone. When you log out, your personal phone settings no longer display.
Page 92 While logged in, you’ll have full access to your personal phone settings and your directory. After you log out of the phone, you’ll no longer be able to view this information on the phone. After you use a phone, be certain to log out of the phone to prevent access to your personal settings. Note : Accessing the Calendar When the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access...
Page 93: Placing Calls From Phones That Are In The Logged-Out State
You can change your password from any phone that you’re currently logged in to. Note : User Password Security Best Practices By default, user passwords are factory preset to the numerals 123. Polycom recommends that you change your password when you ﬁrst log in to a phone. Your user credentials are...
Page 94: Locking The Phone
To change your user password : Log in to any phone on your network. Select Settings from Home view, and select Features > User Login > Change User Login Password. From the Change User Login Password screen, enter your old password, enter a new password and conﬁrm it, and then press Enter.
Page 95: About Your User Password
About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone. By default, your user password is 123. You can change your user password at any time. To change your user password : Select Settings from Home view, and select Advanced.
Page 96: Calling And Answering From A Locked Phone
The default setting is Allow ringing when locked. Press Lock. Your phone is locked. Timesaver : A Quick Way to Lock Your Phone Your phone may be set up so that you can quickly lock it by tapping Lock from Lines view. If you do this, however, you can’t choose how to handle incoming calls.
Page 97: Accessing Features With Your Login Credentials
Note : Which Termination is Used When Placing a Call to Authorized Number When a call is placed to a number in the authorized list, it will placed through last used termination (handset or speakerphone or headset). The user must ﬁrst press the speakerphone or headset key or lift the handset to trigger the display of the authorized call list.
Page 98 Note : Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access features that require your login credentials, you’ll need to re-enter your login credentials so that the features will work.
Page 99: Changing The Language On Your Phone
Chapter 4 : Customizing the Phone’s Display In the previous chapters, you’ve learned how to customize calls—such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the display? This chapter shows you how you can customize your phone’s screen so that it’s unique to you.
Page 100: Changing The Time And Date Display
Changing the Time and Date Display The time and date display in the status bar. If the phone can’t obtain a time and date, the time and date display will ﬂash. Contact your system administrator if the display ﬂashes, or either the time or date is incorrect.
Page 101: Changing The Backlight
To enable or disable the time and date display : Select Settings from Home view, and select Basic > Preferences > Time & Date. From the Time & Date screen, select Enable or Disable to turn on or off the time and date display. Changing the Backlight Your phone’s backlight has two components : Backlight Intensity The brightness of the screen during phone activity and inactivity.
Page 102: Changing The Phone's Background Picture
To change the backlight intensity : Select Settings from Home view, and select Basic > Backlight Intensity. From the Backlight Intensity screen, select Backlight On Intensity. From the Backlight On Intensity screen, select the intensity you want, and press Back. The default is High.
Page 103: Changing The Background Picture
Web Info: Adding a Web Page as the Background on Your Phone You may be able to add a Web page as the background on your phone. For more information, Customizing the Display Background (Feature Proﬁle 62470). Changing the Background Picture To change the background picture : Select Settings from Home view, and select Basic >...
Page 104 You can use the Web Conﬁguration Utility to change the background picture on your phone. If you do not have access, contact your system administrator. For detailed information on accessing, navigating, and using the utility, see the Polycom Web Conﬁguration Utility User Guide. To change the backlight intensity : Log into the Web Conﬁguration Utility.
Page 105: Displaying Screen Savers
Displaying Screen Savers Another way to personalize your phone is to use the idle browser as a screen saver. The screen saver will automatically start each time your phone is idle a certain amount of time. You can stop the screen saver at any time by pressing a soft key, line key, or hard key. If your phone is idle again for a speciﬁed period of time, the screen saver will start again.
Page 106: Chapter 5 : Administrative Tasks
Chapter 5 : Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s conﬁguration, or test phone hardware. This chapter shows you how to perform all these tasks.
Page 107: Updating Phone Configuration
Caution : Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.
Page 108: Testing Phone Hardware
Brightness Diagnostics LED Diagnostics Chapter 6 : Getting Help This chapter provides locations where you can access useful Polycom or third-party documents and web links, including related Polycom, partner, or third-party documents and web sites. Related Documents For more information about installing, conﬁguring, and administering Polycom products, refer...
Page 109: The Polycom Community
The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to ﬁnd the latest information on hardware, software, and development topics.
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Vvx 410

Polycom VVX 400 User Manual

Chapter 1 : Getting Started

Chapter 2: Using Basic Features

Chapter 3 : Using Advanced Features

Chapter 5 : Administrative Tasks

Chapter 6 : Getting Help

Quick Links

User Guide

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