Contents Contents Setup Troubleshooting Status LED Appendix Introduction Using your HEOS speaker Before your begin Selecting a room/speaker System requirements Listening to radio Network requirements Playing music stored on your mobile device Controller requirements Playing music from your networked PC or NAS Getting to know your HEOS speaker Playing music from the AUX input Getting to know your battery (sold separately)
Page 3
Contents Setup Troubleshooting Status LED Appendix Adjusting the balance Making speaker adjustments Swapping left and right channels in a stereo pair Changing the name of a speaker Removing a stereo pair Changing the wireless network connection Using the now playing queue Changing the speaker’s equalizer Play Now Adjusting the audio quality...
Page 4
I hear distortion when using the AUX input Connecting to a WPS network Setting up HEOS 1 Go Pack Resetting your speaker Connecting the battery Restoring the speaker to factory defaults Charging the battery Contact Denon Connecting the Splashguard Close splashguard Turning off/on the battery...
Page 5
Contents Setup Troubleshooting Status LED Appendix Status LED table Battery indicator of HEOS 1 Go Pack When connected to the AC charger/power supply (charging) When running on battery power Supported file types and codecs Specifications Speaker specifications HEOS 3 HEOS 1 Information Trademarks License...
Industry leading microsecond audio synchronization between HEOS device Legendary Denon audio quality If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with your HEOS device).
Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.
Contents Setup Troubleshooting Status LED Appendix o Controller requirements You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements: iOS Minimum Requirements Android Minimum Requirements iOS version 7.0 or later Android OS version 2.3 or later All resolutions...
Contents Setup Troubleshooting Status LED Appendix Getting to know your HEOS speaker Unpack your speaker from the box and verify that the following items are included: HEOS Speaker HEOS 3 HEOS 1 Warranty Quick Start Guide Safety Instructions Extended Protection Plan (North America model only) (North America model only) (North America model only)
Contents Setup Troubleshooting Status LED Appendix Getting to know your battery (sold separately) Unpack your battery from the box and verify that the following items are included: Rechargeable battery Splashguard Quick Start Guide Safety Instructions Warranty Extended Protection Plan (North America model only) (North America model only)
Contents Setup Troubleshooting Status LED Appendix o Front panel HEOS 3 HEOS 1 HEOS 1 + Go Pack A Speakers B Status LED Please refer to the “Status LED table” for LED color and state meaning “Status LED table” (v p. 59).
Contents Setup Troubleshooting Status LED Appendix o Controls HEOS 3 HEOS 1 A Mute button (:) Mutes or unmutes the HEOS device’s volume. B Volume Up/Down buttons (+, –) Adjusts the HEOS device’s volume level up or down.
Contents Setup Troubleshooting Status LED Appendix o Back panel HEOS 3 HEOS 1 HEOS 1 + Go Pack 5V/1A NETWORK CONNECT Q1 Q 2 A Threaded Mounting Hole D Bluetooth Button (V) Used to mount this unit on a wall or ceiling. Used in the Bluetooth pairing settings (v p.
Page 14
Contents Setup Troubleshooting Status LED Appendix J Cap HEOS 3 HEOS 1 HEOS 1 + Go Pack Close this cap securely to maintain the splash-proof capabilities. K Battery/Charging Indicator Indicates the amount of remaining battery power and charging status. L Status Button Used to check the amount of remaining battery power (v p.
The HEOS speaker can optionally be mounted on a wall or ceiling using standard 1/4 inches (6.35 mm) threaded speaker or camera mounts which support up to 4 lbs 3 oz (1.9 kg). Please visit your local Denon dealer or electronics retailer for more information about possible wall and ceiling mounting options.
HEOS system right in the palm of your hand, from anywhere in your home. Download the HEOS app for iOS or Android by searching App Store , Google Play™ store or Amazon for “HEOS by Denon”. For the purpose of improvement, the specifications and design are subject to change without notice.
Contents Setup Setup Troubleshooting Status LED Appendix Setting up your first HEOS speaker Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music playback. This involves following a few simple steps to get the speaker connected to your existing home network: Caution DO NOT connect the Ethernet cable if you are connecting your speaker to a wireless network.
Contents Setup Troubleshooting Status LED Appendix Adding more HEOS devices The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to your HEOS system.
Contents Setup Troubleshooting Status LED Appendix Using your HEOS speaker Once you have your HEOS device connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different on every HEOS devices or the same music perfectly synchronized on all HEOS devices. It’s up to you! Selecting a room/speaker Rooms Drag one room into another to group them...
Contents Setup Troubleshooting Status LED Appendix Listening to radio Playing music stored on your mobile device The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main “Music”...
Contents Setup Troubleshooting Status LED Appendix Playing music from your networked PC Audio signal or NAS (Network Attached PC Storage) Select “Music Servers” from the “Music” tab. Select the name of your networked PC or NAS (network attached storage) server. Browse the music on your PC/NAS and select something to play.
Contents Setup Troubleshooting Status LED Appendix Playing music from the AUX input Audio signal Connect an audio device with a 3.5 mm stereo audio output to the AUX input on your speaker using the included 3.5 mm stereo audio cable. When a stereo audio cable is connected to AUX IN, the source automatically switches to Inputs.
Contents Setup Troubleshooting Status LED Appendix Playing music from a USB device Audio signal Insert a FAT32 formatted USB device into the USB port on the back of the HEOS speaker. Select “USB Music” from the “Music” tab. Select the name of your HEOS speaker. Browse the music on your USB device and select something to play.
Contents Setup Troubleshooting Status LED Appendix Playing music from Bluetooth device Audio signal o Pairing the HEOS speaker with your Bluetooth devices Activate the Bluetooth setting on your mobile device. Press and hold the Bluetooth button (V) located on the back of the HEOS speaker for 3 seconds and release the button when you see a pattern of two green flashes on the status LED.
Contents Setup Troubleshooting Status LED Appendix o Changing your HEOS account HEOS account Tap the “Music” tab. o What is a HEOS account? Select the Settings a icon in the upper left corner of A HEOS account is master account or “keychain” for managing all of your HEOS music services with one single username and password.
Contents Setup Troubleshooting Status LED Appendix o Changing music service settings Playing from streaming music services Tap the “Music” tab. A music service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from.
Contents Setup Troubleshooting Status LED Appendix o Changing the name of the inputs Managing inputs Select the name of the input you want to edit. If you connected external audio source components (like CD players, portable music players, Cable Boxes, etc...) to any of your HEOS Select "Name".
Contents Setup Troubleshooting Status LED Appendix Managing your phone Your smartphone or tablet can be hidden if it does not need to be in the “Music Sources” menu. Select the Settings a icon located in the upper left corner of the main “Music” menu to display the Settings menu.
Contents Setup Troubleshooting Status LED Appendix Listening to the same music in multiple Rooms Rooms rooms Drag one room into another to group them Drag one room into another to group them Dining Dining The HEOS system is a true multiroom audio system that automatically Song Name 1 Song Name 1 synchronizes audio playback between multiple HEOS devices so that the...
Contents Setup Troubleshooting Status LED Appendix o Ungrouping rooms Rooms Rooms Tap the “Rooms” tab. Drag one room into another to group them Drag one room into another to group them Dining Dining Song Name 1 Song Name 1 Press and hold your finger on room that you want to remove from the group.
Contents Setup Troubleshooting Status LED Appendix o Grouping all rooms (party mode) Rooms Rooms You can easily group the eight rooms together into Party Mode by Drag one room into another to group them Drag one room into another to group them using a “pinch”...
Contents Setup Troubleshooting Status LED Appendix o Ungrouping all rooms Rooms Rooms You can easily ungroup all of your rooms and exit Party Mode by using Drag one room into another to group them Drag one room into another to group them a “spread”...
Contents Setup Troubleshooting Status LED Appendix Stereo pairing o Creating a stereo pair Rooms Edit Rooms Drag one room into another to group them A matching pair of HEOS 1 or HEOS 3 speakers that have been grouped Dining L Dining L + Dining R together (see above) can be saved as a persistent stereo pair where one Song Name 1...
Page 34
Contents Setup Troubleshooting Status LED Appendix Tap on the Stereo Pair switch to pair the two speakers. Edit Group Rooms Drag one room into another to group them Tap the Back arrow to return to the list of Rooms. Name Dining L + Dining R Dining L + Dining R Song Name 1...
Contents Setup Troubleshooting Status LED Appendix o Changing the name of a stereo pair o Adjusting the balance Tap the “Rooms” tab. Tap the “Rooms” tab. Tap the Pencil e icon to enter Edit mode. Tap the Pencil e icon to enter Edit mode. Tap a Stereo Pair (a room which contains two matching Tap a Stereo Pair (a room which contains two matching HEOS speakers) to edit the group.
Contents Setup Troubleshooting Status LED Appendix o Swapping left and right channels in a stereo o Removing a stereo pair pair Tap the “Rooms” tab. Tap the “Rooms” tab. Tap the Pencil e icon to enter Edit mode. Tap the Pencil e icon to enter Edit mode. Tap a Stereo Pair (a room which contains two matching Tap a Stereo Pair (a room which contains two matching HEOS speakers) to edit the group.
Contents Setup Troubleshooting Status LED Appendix Using the now playing queue HEOS uses a Now Playing “Queue” to line up music that you want to listen to. Music can be selected from any of your local or online music sources (as long as they are not preprogrammed “radio”...
Contents Setup Troubleshooting Status LED Appendix Rearranging the now playing queue Deleting songs from the play queue Once you have songs lined up in your queue, you might want to rearrange You can remove songs one at a time from the Now Playing Queue: the order or remove some songs: Tap the “Now Playing”...
Contents Setup Troubleshooting Status LED Appendix Deleting all songs from the play queue Saving playlists You can remove all of the songs from the Now Playing Queue: You can save the Now Playing Queue as a HEOS Playlist that you can recall later.
Contents Setup Troubleshooting Status LED Appendix o Deleting station from the HEOS favorite Using the favorite Tap the “Music” tab. HEOS uses a "HEOS Favorite" to line up station you want to start play quickly the favorite stations. Select "Favorite". Station can be selected from online music sources such as "Radio"...
Contents Setup Troubleshooting Status LED Appendix Making speaker adjustments You can adjust specific settings for each of your HEOS speakers in your Changing the wireless network system: connection Select the Settings a icon located in the upper left corner of the main “Music” menu to display the Select “Network”.
Contents Setup Troubleshooting Status LED Appendix Changing the speaker’s equalizer Adjusting the audio quality Selects the transcoding option for rebroadcasting audio from one HEOS Select “EQ”. device to another HEOS device (or group of devices) across the network. When set to high bit rate audio sources originating from the first device Adjust the Treble or Bass up or down.
Contents Setup Troubleshooting Status LED Appendix o About wireless power saving Advanced speaker settings The Wireless Power Savings feature saves power by turning off power to the wireless radio inside the HEOS device when the device is connected Caution to an Ethernet network. If you disconnect the Ethernet cable from the Adjusting these settings may disconnect your speaker from your HEOS device, Wireless Power Saving will automatically turn off and the network and possibly render your speaker unusable.
Contents Setup Troubleshooting Status LED Appendix o Firmware upgrade o About Viewing technical details about the HEOS device. Select “Advanced”. Select “Advanced”. Select “FIRMWARE UPGRADE” tab. Select “ABOUT” tab. Update status Scroll down to see information about the speaker’s Manually check for a firmware upgrade. a.
Contents Setup Troubleshooting Status LED Appendix Updating your system HEOS has the ability to add enhancements and updated functionality via your high speed Internet connection. Follow the instructions on the screen to update the HEOS device and/or your controller App. Select the Settings a icon located in the upper left corner of the main “Music”...
Contents Setup Troubleshooting Status LED Appendix Advanced features There are a few advanced features of the HEOS system that you may want to explore once you become familiar with the basic operations. You can access the advanced features of the HEOS system by following these steps: Wireless performance Select the Settings a icon located in the upper left corner of the main “Music”...
Submit diagnostics If you are having trouble with your network or HEOS system, you may be asked by Denon technical support personnel to select this option. This feature will automatically send Denon technical support diagnostic information about your HEOS system.
Contents Setup Troubleshooting Status LED Appendix Power management Power modes o Quick Start Mode o Deep Standby To save power, the device will automatically enter “Quick Start Mode” The device also has the ability to automatically enter “Deep Standby” whenever there is no network access or playback for 20 minutes and whenever the wired or wireless network connection is removed for will automatically resume to full power whenever the device is selected more than 60 minutes in "Quick Start Mode".
Contents Setup Troubleshooting Status LED Appendix Setting up HEOS 1 Go Pack Before using a new HEOS 1 speaker with HEOS 1 Go Pack, we Align the red dots on the top of the battery and bottom recommend you first connect your HEOS 1 speaker to your home network of the speaker.
Contents Setup Troubleshooting Status LED Appendix Charging the battery Connecting the Splashguard To charge the battery, connect the HEOS 1 power adapter between the Once your battery is fully charged, attach the Splashguard to the back of speaker and a wall outlet. the speaker.
Contents Setup Troubleshooting Status LED Appendix Close splashguard Turning off/on the battery To turn off the battery, press and hold the button on the back of the battery Remove the power connector from the speaker. for 2 seconds. The LEDs will flash quickly then turn off, indicating that the battery is off.
Alternatively, you can connect your speaker to your network router using the included Ethernet cable. Once connected via Ethernet, the HEOS by Denon App should recognize the speaker and you can manually move it to your wireless network using Settings/My Devices/Device_Name/Advanced/Network Settings.
Contents Setup Troubleshooting Status LED Appendix The front LED of HEOS 1 flashes repeatedly Solution Refer to Page When the battery level is near zero the front LED of the HEOS 1 may flash repeatedly. This indicates that there is insufficient power in the battery to boot up the speaker.
Contents Setup Troubleshooting Status LED Appendix Cannot hear Bluetooth music Solution Refer to Page Your Bluetooth mobile device is not paired with HEOS speaker. Re-pair the HEOS speaker to the mobile device. - The HEOS speaker is Wi-Fi mode or Aux-in mode etc. Pair and connect Bluetooth device to HEOS speaker. -...
Contents Setup Troubleshooting Status LED Appendix Music cuts out or delays sometimes Solution Refer to Page Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they are streaming video). Make sure your speakers are within range of your wireless network.
Contents Setup Troubleshooting Status LED Appendix I hear distortion when using the AUX input Solution Refer to Page The analog output signals from some sources can be fairly strong. If the input level of the source device is turned up high, it -...
Contents Setup Troubleshooting Status LED Appendix Resetting your speaker Solution Refer to Page Resetting your speaker will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to use – Settings - Add Speaker to reconnect the speaker to your home network before it can be used. To reset your speaker, press and hold the Connect and Bluetooth buttons located on the back of the HEOS speaker for 5 seconds until the front LED begins to flash amber.
Telephone: Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST) For the other region: If you need additional help in solving problems, please contact Denon customer service in your area or visit HEOSbyDenon.com...
Contents Setup Troubleshooting Status LED Status LED Appendix Status LED table [Example] HEOS 1 Device Operation Description Front LED Action Rear LED Action No AC power or Deep Standby (off) (off) Plug in Booting (off) (blink) Ready-Configured and connected to your network (off) (solid) Not Connected to your network...
Page 60
Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Change Network Connecting to your network (off) (blink) Not connected (solid) (solid) Setup Connect button was pressed (blink) (blink) Cable connection is OK (solid) (solid)
Page 61
Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Connecting to your network (off) (blink) Configured and connected to your network (off) (solid) Error (solid) (solid) Update Updating (blink) (blink)
Page 62
Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Rebooting (off) (blink) Ready-Configured and connected to your network (off) (solid) Soft reset - Clear user settings (solid) (fast blink) Reset Hard reset - Factory restore (solid) (blink)
Page 63
Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Rebooting (off) (blink) Ready-Not Configured (solid) (solid) Firmware Error (off) (slow blink (NOT fade)) Errors Hardware Error (off) (fast blink)
Page 64
Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Network Error (solid) (solid) Volume Change (off) (quick blink) Mute (off) (slow blink) a WPS session is active (fast blink) (fast blink)
Page 65
Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action WPS connected (solid) (for 3 sec. solid) WPS time-out (solid) (for 3 sec. solid) Quick Start Mode (off) (solid) Power Management Deep Standby (off) (off)
Page 66
Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Bluetooth pairing is active (two blinks) (two blinks) Bluetooth Connected (No Network) (off) (one blink) Bluetooth pairing is failed (for 3sec. solid) (for 3sec. solid)
Contents Setup Troubleshooting Status LED Appendix o When running on battery power Battery indicator of HEOS 1 Go Pack Press and release the Status Button button to check the remaining battery. The battery indicator uses 4 LEDs to indicate the approximate time The remaining battery level is displayed for approximately 5 seconds.
Contents Setup Troubleshooting Status LED Appendix Specifications Speaker specifications o HEOS 3 Wireless LAN Network type: Conforming to IEEE 802.11a/b/g/n/ac Used frequency range: 2.4 GHz, 5 GHz General Operating temperature: 41 °F - 95 °F (5 °C - 35 °C) Power supply: AC 100 –...
Page 70
Contents Setup Troubleshooting Status LED Appendix Dimensions Unit : in. (mm) 5 1/8 (130) 6 1/2 (165) 10 53/64 (275) 6 9/64 (156) Weight : 4 lbs 3 oz (1.9 kg) For the purpose of improvement, the specifications and design are subject to change without notice.
Page 71
Contents Setup Troubleshooting Status LED Appendix o HEOS 1 Wireless LAN Network type: Conforming to IEEE 802.11a/b/g/n/ac Used frequency range: 2.4 GHz, 5 GHz General Operating temperature: 41 °F - 95 °F (5 °C - 35 °C) Power supply: AC 100 – 240 V, 50/60 Hz Power consumption: Power consumption in Quick Start Mode: 4.5W...
Page 72
Contents Setup Troubleshooting Status LED Appendix Dimensions Unit : in. (mm) 5 1/16 (129) 5 1/16 (128) 5 1/16 (129) 5 1/4 (134) Weight: HEOS 1 : 3 lbs 1.4 oz (1.4 kg) HEOS 1 + Go Pack : 3 lbs 12.0 oz (1.7 kg) For the purpose of improvement, the specifications and design are subject to change without notice.
Contents Setup Troubleshooting Status LED Appendix Information Trademarks Google Play is a trademark of Google Inc. Wi-Fi Protected Setup™ logo is trademark of Wi-Fi Alliance. Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of The Bluetooth word mark and logos are registered trademarks owned Apple Inc., registered in the U.S.
GPL/LGPL software that is used in the product. COPYRIGHT AND PERMISSION NOTICE Denon provides the source code based on the GPL and LPGL licenses at the actual cost upon your request to our customer service Copyright (c) 1996 - 2014, Daniel Stenberg, <daniel@haxx.se>.
Page 75
Contents Setup Troubleshooting Status LED Appendix n e2fsprogs-libs-1.40.8/lib/uuid n expat-2.0.1 Redistribution and use in source and binary forms, with or without Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd modification, are permitted provided that the following conditions are and Clark Cooper met: Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers.
Page 76
Contents Setup Troubleshooting Status LED Appendix n getopt n jQuery http://cvsweb.netbsd.org/bsdweb.cgi/src/lib/libc/stdlib/ Copyright 2014 jQuery Foundation and other contributors Copyright (c) 1987, 1993, 1994 The Regents of the University of http://jquery.com/ California. All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a Redistribution and use in source and binary forms, with or without copy of this software and associated documentation files (the modification, are permitted provided that the following conditions are...
Page 77
Contents Setup Troubleshooting Status LED Appendix n libpcap-1.4.0 n libtar-1.2.11 License: BSD Copyright (c) 1998-2003 University of Illinois Board of Trustees Copyright (c) 1998-2003 Mark D. Roth Redistribution and use in source and binary forms, with or without All rights reserved. modification, are permitted provided that the following conditions are met: Developed by: Campus Information Technologies and Educational...
Page 78
Contents Setup Troubleshooting Status LED Appendix n mDNS 320.10.80 n mongoose The majority of the source code in the mDNSResponder project is licensed https://github.com/cesanta/mongoose/ under the terms of the Apache License, Version 2.0, available from: Copyright (c) 2004-2013 Sergey Lyubka <http://www.apache.org/licenses/LICENSE-2.0>...
Page 79
Contents Setup Troubleshooting Status LED Appendix n openssl-1.0.0d THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES Redistribution and use in source and binary forms, with or without OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR modification, are permitted provided that the following conditions are...
Page 80
Contents Setup Troubleshooting Status LED Appendix n portmap-6.0 n pstdint.h-0.1.12 Copyright (c) 1990 The Regents of the University of California. BSD License: All rights reserved. Copyright (c) 2005-2011 Paul Hsieh Redistribution and use in source and binary forms, with or without All rights reserved.
Page 81
Contents Setup Troubleshooting Status LED Appendix n rl78flash 2000.3.1 n sqlite 2003.5.7 License SQLite Copyright ======= SQLite is in the The MIT License (MIT) Public Domain Copyright (c) 2012 Maxim Salov All of the code and documentation in SQLite has been dedicated to the public domain by the authors.
Page 82
Contents Setup Troubleshooting Status LED Appendix n strlcpy.c , v1.11 n tinyxml 2002.4.3 Copyright (c) 1998 Todd C. Miller <Todd.Miller@courtesan.com> www.sourceforge.net/projects/tinyxml Original file by Yves Berquin. Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the This software is provided 'as-is', without any express or implied above copyright notice and this permission notice appear in all warranty.
Contents Setup Troubleshooting Status LED Appendix n Tremor n zlib http://wiki.xiph.org/index.php/Tremor http://www.zlib.net/ Copyright (c) 2002, Xiph.org Foundation zlib.h -- interface of the ‘zlib’ general purpose compression library version 1.2.3, July 18th, 2005 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are Copyright (C) 1995-2004 Jean-loup Gailly and Mark Adler met:...
Need help?
Do you have a question about the HEOS 3 HS2 and is the answer not in the manual?
Questions and answers