Protecting Our Networks & Services; Your Privacy - Samsung Galaxy S III Important Information Manual

Protecting Our Networks & Services
We can take any action to: (1) protect our networks, our rights and interests, or the
rights of others; or (2) optimize or improve the overall use of our networks and
Services. Some of these actions may interrupt or prevent legitimate communications
and usage–for example, message filtering/blocking software to prevent spam or
viruses; limiting throughput; limiting access to certain websites, applications or other
Data Content; prohibitions on unintended uses (for example, use as a dedicated
line or use as a monitoring service); etc. For additional information on what we do to
protect our customers, networks, Services and equipment, see our Acceptable Use
Policy and Visitors Agreement at our website.

Your Privacy

Our Privacy Policy is available at virginmobileusa.com/datashare/privacy. This policy
may change from time to time, so review it with regularity and care.
Call Monitoring: To ensure the quality of our Services and for other lawful purposes,
we may monitor or record calls you make to us or we make to you (for example, your
conversations with our customer service or sales departments).
Authentication and Contact: You (the account holder) must provide an email address,
account password and an answer to a security question before any account related
information is provided or modified when you contact Customer Care. You agree
to protect your passwords, and other account access credentials like your security
question from loss or disclosure. You further agree that Virgin Mobile may, in our sole
discretion, treat any person who presents your credentials that we deem sufficient
for account access as you or an authorized user on the account for disclosure of
information or changes in Service. You agree that we may contact you for Service-
related reasons through the contact information that you provide, through the Services
or Devices to which you subscribe, or through other available means, including text
message, email, fax, recorded message, mobile, residential or business phone, or mail.
CPNI: As we provide telecommunications products and Services to you (the account
holder), we develop information about the quantity, technical configuration, type,
location, and destination of telecommunications products and Services you use, as
well as some other information found on your bill ("CPNI"). Under federal law, you
have the right, and we have a duty, to protect the confidentiality of your CPNI. For
General Terms and Conditions of Service 55
effective 1-17-15