Dell Inspiron 11 3168 Service Manual
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Dell Inspiron 11 3168 Service Manual

3000 series
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Inspiron 11
3000 Series

Service Manual

Computer Model: Inspiron 11–3168
Regulatory Model: P25T
Regulatory Type: P25T001

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Summary of Contents for Dell Inspiron 11 3168

  • Page 1: Service Manual

    Inspiron 11 3000 Series Service Manual Computer Model: Inspiron 11–3168 Regulatory Model: P25T Regulatory Type: P25T001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Before working inside your computer........11 ..................... 11 Before you begin .................... 11 Safety instructions ..................12 Recommended tools After working inside your computer........14 Removing the base cover............15 ......................15 Procedure Replacing the base cover............18 ......................18 Procedure Removing the battery............... 19 .....................
  • Page 4 Removing the power-adapter port........25 .....................25 Prerequisites ......................25 Procedure Replacing the power-adapter port........27 ....................27 Post-requisites ......................27 Procedure Removing the hard drive............28 ....................28 Prerequisites ......................28 Procedure Replacing the hard drive............31 ......................31 Procedure ....................31 Post-requisites Removing the processor fan and heat-sink assembly..32 .....................32 Prerequisites ......................32...
  • Page 5 Removing the wireless card............ 39 .....................39 Prerequisites ......................40 Procedure Replacing the wireless card.............42 ....................42 Post-requisites ......................42 Procedure Removing the coin-cell battery..........44 ....................44 Prerequisites ......................44 Procedure Replacing the coin-cell battery..........48 ......................48 Procedure ....................48 Post-requisites Removing the speakers............49 ....................
  • Page 6 Removing the display assembly..........56 .....................56 Prerequisites ......................56 Procedure Replacing the display assembly..........61 ....................61 Post-requisites ......................61 Procedure Removing the system board............63 .....................63 Prerequisites ......................63 Procedure Replacing the system board............68 ......................68 Procedure ....................68 Post-requisites ........69 Entering the Service Tag in the BIOS setup program Removing the palm rest and keyboard assembly....
  • Page 7 Removing the display hinges..........76 .....................76 Prerequisites ......................77 Procedure Replacing the display hinges...........79 ......................79 Procedure ....................79 Post-requisites Removing the camera.............. 80 ....................80 Prerequisites ......................81 Procedure Replacing the camera...............84 ......................84 Procedure ....................84 Post-requisites Removing the sensor board............ 85 .....................85 Prerequisites ......................
  • Page 8 ............. 91 Getting the Dell Webcam Central ......................92 Display ................92 Adjusting the brightness ..............92 Changing the screen resolution ................... 93 Rotating the display .................. 93 Cleaning the display ........................ 94 HDMI ............94 Connecting to external display devices ......................96 Graphics ..............96...
  • Page 9 ................105 Browsing a media card ......................105 Keyboard ............106 Changing the keyboard language ..................106 Keyboard shortcuts ...................... 107 Touch pad ................ 107 Identifying the touch pad .................108 Touch pad gestures ....................108 Power adapter ......................109 Battery ......................109 Chipsets ..............109 Downloading the chipset driver ................
  • Page 10 Getting help and contacting Dell......... 121 ..................121 Self-help resources ....................122 Contacting Dell...

  • Page 11: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer.

  • Page 12: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 13 • Flat-head screwdriver • Plastic scribe...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Using a screw driver, remove the screw cover located at the center of the base cover.
  • Page 16 Remove the screws that secure the base cover to the palmrest and keyboard assembly. screws (9) base cover...
  • Page 17 Using a plastic scribe, pry the base cover from the palmrest and keyboard assembly. plastic scribe base cover...

  • Page 18: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the palmrest and keyboard assembly and snap the base cover into place.

  • Page 19: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screw that secures the battery to the palmrest and keyboard assembly.
  • Page 20 Lift the battery off the palmrest and keyboard assembly. battery cable screw battery palmrest and keyboard assembly Turn the computer over. Press and hold the power button for 5 seconds, to ground the system board.

  • Page 21: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the battery with the screw hole on the palmrest and keyboard assembly.

  • Page 22: Removing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 23 Using a plastic scribe, pry the power and volume-buttons board, along with its cable, off the palmrest and keyboard assembly. power and volume-buttons latch board cable I/O board tape plastic scribe palmrest and keyboard assembly power and volume-buttons board...

  • Page 24: Replacing The Power And Volume-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power and volume-buttons board into the slot on the palmrest and keyboard assembly.

  • Page 25: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 26 Lift the power-adapter port with its cable, off the palmrest and keyboard assembly. power-adapter port cable screw power-adapter port system board palmrest and keyboard assembly...

  • Page 27: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Post-requisites Replace the battery. Replace the base cover.

  • Page 28: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 29 Lift the hard-drive assembly off the palmrest and keyboard assembly. NOTE: The images in this chapter may differ from your computer depending on the processor you ordered. screws (3) hard-drive assembly palmrest and keyboard assembly Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 30 Lift the hard drive from the hard-drive bracket. screws (4) hard-drive bracket hard drive...

  • Page 31: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive with the screw holes on the hard- drive bracket.

  • Page 32: Removing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 33 Lift the processor fan and heat-sink assembly off the system board. processor fan and heat-sink captive screws (4) assembly tape system board...

  • Page 34: Replacing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board.

  • Page 35: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 36 Open the latches and disconnect the I/O-board cable, and power and volume-buttons board cable from the I/O board. sensor-board cable tape I/O-board cable latch I/O board power and volume- buttons board cable Remove the screws that secure the I/O board to the palmrest and keyboard assembly.
  • Page 37 Lift the I/O board off the palmrest and keyboard assembly. screws (2) I/O board palmrest and keyboard assembly...

  • Page 38: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the I/O board on the palmrest and keyboard assembly. Align the screw holes on the I/O board with the screw holes on the palmrest and keyboard assembly.

  • Page 39: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 40: Procedure

    Procedure Open the latch and disconnect the I/O-board cable from the system board to access the wireless card. I/O-board cable latch Loosen the captive screw from the wireless-card bracket. Disconnect the antenna cables from the wireless card. Remove the screw that secures the wireless card to the system board.
  • Page 41 Slide the wireless card from the wireless-card slot on the system board. screw wireless-card bracket antenna cables (2) wireless-card slot wireless card...

  • Page 42: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Post-requisites Replace the battery. Replace the base cover.
  • Page 43 Slide the I/O-board cable into its slot on the system board and press down the latch to secure the cable. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Connectors on the wireless card Antenna-cable color Main (white triangle) white...

  • Page 44: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 45 Turn the I/O-board cable over to expose the coin-cell battery. I/O-board cable latch Disconnect the coin-cell battery cable from the system board. Take out the antenna and coin-cell battery cables from its routing guide on the right speaker.
  • Page 46 Peel the tape from the antenna cables and coin-cell battery. coin-cell battery antenna cable routing guide tape coin-cell battery cable...
  • Page 47 Pry the coin-cell battery from the palm-rest assembly. coin-cell battery...

  • Page 48: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure With the positive-side facing up, place the coin-cell battery into the battery socket on the system board.

  • Page 49: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 50 Release the speakers from the alignment posts and lift the speakers off the palmrest and keyboard assembly. routing guide coin-cell battery and antenna cables speakers (2) speaker cable...

  • Page 51: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palmrest and keyboard assembly, place the speakers on the palmrest and keyboard assembly.

  • Page 52: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 53 Turn the keyboard cable over and place it on the system board. pieces of tapes touch-pad cable latch touch pad keyboard cable Remove the screws that secure the touch pad to the palmrest and keyboard assembly.
  • Page 54 Slide and remove the touch pad away from the palmrest and keyboard assembly. screws (4) touch pad palmrest and keyboard assembly...

  • Page 55: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the touch pad into the slots on the palmrest and keyboard assembly.

  • Page 56: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 57 Open the latch and disconnect the sensor-board cable from the I/O board. tape coin-cell battery antenna cable routing guide speaker cable system board sensor-board cable latch I/O board Remove the screw that secures the display-cable bracket to the system board. Open the display-cable bracket off the system board.
  • Page 58 Open the latch and disconnect the display cable from the system board. screw display-cable bracket display cable tape latch...
  • Page 59 10 Turn the computer over and open the display as far as possible. palmrest and keyboard display assembly assembly CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 11 Place the computer face down on a flat surface. 12 Remove the screws that secure the display assembly to the palmrest and keyboard assembly.
  • Page 60 13 Lift the display assembly off the palmrest and keyboard assembly. display assembly screws (4) palmrest and keyboard assembly...

  • Page 61: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Post-requisites Replace the wireless card. Replace the battery.
  • Page 62 11 Slide the sensor-board cable into its slot on the I/O board and press down the latch to secure the cable.

  • Page 63: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 64 Disconnect the coin-cell battery and speaker cables from the system board. coin-cell battery cable speaker cable system board Remove the screws that secure the display-cable bracket to the system board and lift the display-cable bracket off the system board.
  • Page 65 Disconnect the display cable from the system board. screw display-cable bracket display cable tape latch system board Open the connector latch and disconnect the touch-pad cable from the system board. Open the connector latch and disconnect the keyboard cable from the system board.
  • Page 66 Disconnect the power-adapter port cable from the system board. system board power-adapter port cable latch touch-pad cable keyboard cable Remove the screw that secures the system board to the palmrest and keyboard assembly.
  • Page 67 Lift the system board off the palmrest and keyboard assembly. screw system board palmrest and keyboard assembly...

  • Page 68: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 69: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 70: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 71 palmrest and keyboard assembly...

  • Page 72: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palmrest and keyboard assembly on a flat surface with the keyboard facing down.

  • Page 73: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 74 Using a plastic scribe, pry the display panel off the display-back cover. display panel display hinges (2) routing guide sensor-board cable plastic scribe display cable display-back cover...

  • Page 75: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 76: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 77: Procedure

    Procedure Peel the tapes and remove the antenna cables from the routing guide on the hinge cover. antenna cables (2) tape hinge cover (2) Remove the screws that secure the display hinges to the display back- cover and antenna assembly.
  • Page 78 Lift the display hinges off the display back-cover and antenna assembly. screws (6) display back-cover and antenna assembly hinges (2)

  • Page 79: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 80: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 81: Procedure

    Procedure CAUTION: Place the display-panel assembly on a soft and clean surface to avoid scratching the display. Open the latch and disconnect the sensor-board cable from the sensor board. sensor-board cable latch sensor board Peel the tape to access the latch for the display cable. Open the latch and disconnect the display cable.
  • Page 82 Peel the tape that secures the display cable to the display panel. display panel latch display cable tape Using a plastic scribe, pry the camera off the display-back cover.
  • Page 83 Turn over the camera and disconnect the camera cable from the camera. plastic scribe camera camera cable display-back cover...

  • Page 84: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera. Using the alignment post, place the camera on the display-back cover and snap it into place.

  • Page 85: Removing The Sensor Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 86 Using a plastic scribe, pry the sensor board off the display-back cover. sensor-board cable latch plastic scribe sensor board...

  • Page 87: Replacing The Sensor Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the sensor board on the display-back cover and snap the sensor board into place.

  • Page 88: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit.

  • Page 89: Technology And Components

    Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 90: Changing The Audio Settings

    Changing the audio settings On the taskbar, click or tap the search box, and then type Dell Audio. Click or tap Dell Audio and change the audio settings as required. Camera The Inspiron 11-3168 is shipped with an integrated 0.92 megapixel high- speed camera with a maximum of 1280 x 720 HD resolution at 30 FPS.

  • Page 91: Getting The Dell Webcam Central

    Click or tap Camera. Getting the Dell Webcam Central A CD is shipped along with your computer, which contains the Dell Webcam Central software. If you do not have the software, you can download it by registering through My Account on the Dell website.

  • Page 92: Display

    Display The Inspiron 11-3168 is shipped with 11.6-inch full HD touch screen with 1366 x 768 resolution. Adjusting the brightness Right-click or touch and hold on your desktop and select Display settings. Drag or swipe the Adjust brightness level slider to adjust the brightness. You can press F11 to decrease brightness and F12 to increase brightness.

  • Page 93: Rotating The Display

    Select the desired resolution from the drop-down list. Rotating the display Right-click or touch and hold on your desktop. Select Graphics Options → Rotation and select from the following options. The display can also be rotated using the following key combinations: –...

  • Page 94: Hdmi

    Spray distilled water or cleaning solution to the cloth . NOTE: Proper cleaning kits should be used to clean and keep your display in an optimal condition. Gently wipe the screen in a circular motion. For tough spots, repeat this procedure several times till the display is clean.
  • Page 95 Select one of the following display modes: – PC screen only – Duplicate – Extend – Second screen only NOTE: For more information, see the document that shipped with your display device.

  • Page 96: Graphics

    Core and Intel Pentium Quad Core. Downloading the graphics driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 97: Changing The Display Settings In Intel Hd Graphics Control Panel

    Changing the display settings in Intel HD Graphics Control Panel Right-click or press and hold on the desktop and select Graphics Properties to launch the Intel HD Graphics Control Panel. Click or tap Display. Change the display settings as required. Intel WiDi The wireless display feature allows you to share your computer display with a compatible TV without using cables.

  • Page 98: Downloading The Widi Application

    Downloading the WiDi application Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 99: Usb

    Enabling or disabling the USB in system setup Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the System Setup. The System Setup is displayed. On the left pane, select Settings → System Configuration → USB Configuration.

  • Page 100: Wifi Settings

    USB devices. Follow these steps to fix the no-boot issue: Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the System Setup. The System Setup is displayed.

  • Page 101: Configuring The Wi-Fi

    Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click or tap Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 102: Turning Bluetooth On Or Off

    Turning Bluetooth on or off NOTE: There is no physical switch to enable or disable Bluetooth. It has to be done through the computer settings. Swipe-in from the right edge of the display, or click or tap the Action Center icon on the taskbar to access the Action Center. Click or tap Bluetooth to turn Bluetooth on or off.

  • Page 103: Removing The Bluetooth Device

    Click or tap Yes to confirm the passcodes on both the devices. Removing the Bluetooth device Swipe-in from the right edge of the display, or click or tap the Action Center icon on the taskbar to access the Action Center. Touch and hold Bluetooth, and then click or tap Go to settings.

  • Page 104: Hard Drive

    Identifying the hard drive in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. A list of hard drives is displayed under the System Information in the General group.

  • Page 105: Media-Card Reader

    Downloading the media-card reader driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 106: Changing The Keyboard Language

    Changing the keyboard language Click or tap Start Click or tap Settings Click or tap Time & language → Region & language. Click or tap Add a language. Choose the language you want to add and select a country for the language.

  • Page 107: Touch Pad

    Icons Description Pause/Break Toggle Fn-key lock Sleep Turn off/on wireless Scroll lock Touch pad The Inspiron 11–3168 is shipped with a Precision touch pad. A precision touch pad is a new class of input device that provides high precision pointer input and gesture functionality. Precision touch pads interact with the operating system directly without a driver.

  • Page 108: Touch Pad Gestures

    Touch pad gestures Gesture Procedure Result Tap to click Tap on the touch pad. Selects an item Tap, tap-slide to Tap, tap-slide on the Highlights text, and drags highlight or drag touch pad and drops an item Slide to scroll Place two fingers on the Scrolls the page.

  • Page 109: Battery

    Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 110: Memory

    Expand System devices. Memory The Inspiron 11-3168 has one SODIMM (RAM) slot, which is accessible by removing the base cover. Your computer supports 2 GB, and 4 GB, DDR3L memory of up to 1600 MHz. Checking the system memory in Windows Click or tap Start Select Settings...

  • Page 111: Checking The System Memory In System Setup

    The memory information is displayed on the right pane. Testing memory using ePSA Turn on or restart your computer. Press F12 after the Dell logo is displayed on the screen to access the boot menu. Use the arrow keys to highlight the Diagnostics menu option and press Enter.

  • Page 112: Checking The Processor Usage In The Task Manager

    Checking the processor usage in the task manager Right-click or double-tap on the taskbar. Click or tap Task Manager. The Task Manager window is displayed. Click or tap the Performance tab to display the processor performance details. Operating System The Inspiron 11-3168 is shipped with the Windows 10 factory installation.

  • Page 113: Service Tag Location

    Service Tag location The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Device driver Intel Dynamic Platform and Thermal Framework In the Device Manager, check if the Intel Dynamic Platform and Thermal Framework is installed.

  • Page 114: Intel Serial Io Driver

    Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support.

  • Page 116: Intel Trusted Execution Engine Interface

    Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver update from www.dell.com/support.

  • Page 117: Intel Virtual Button Driver

    Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support.

  • Page 118: Intel Wireless 3165 Wifi And Bluetooth Drivers

    Intel Wireless 3165 WiFi and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from www.dell.com/support.

  • Page 119: Bios Overview

    Entering the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-defined settings in BIOS setup program. Boot menu The Inspiron 11-3168 includes a one-time boot menu.
  • Page 120 To prevent the keyboard from locking, wait until the keyboard is initialized completely. The keyboard is initialized if one of the following occurs: • The keyboard lights flash. • The F2=Setup prompt appears in the top-right corner of the screen during boot.
  • Page 121 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 122: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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Inspiron 11 3000Inspiron 11-3168P25t

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