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PC-EFTPOS ANZ Quick Reference Manual

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ANZ
PC-EFTPOS
Quick Reference Guide
NPT-710
PX368
Version 1.02
March 2007
Confidential
Page 1
5/23/2007

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Summary of Contents for PC-EFTPOS ANZ

  • Page 1 PC-EFTPOS Quick Reference Guide NPT-710 PX368 Version 1.02 March 2007 Confidential Page 1 5/23/2007...

  • Page 2: Table Of Contents

    - Customer Support Introduction The PC-Eftpos terminal allows online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Bankcard, Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB) The features of PC-Eftpos include: •...

  • Page 3: Terminal Functionality Supported By Anz

    ANZ Specific Details • ANZ help Desk Number: 1800 039 025 • Requires only a merchant ID. It is 11 digits and is referred to by ANZ as the terminal ID. • Dial-up system uses CLNP headers. The default SHA is .

  • Page 4: Pc-Eftpos Overview

    PC-EFTPOS Overview EFT-Client Settings: COM port: that the pinpad is plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT Host Interface: This is normally blank. It is the IP address of the EFTSRV which is normally on this machine.

  • Page 5: Hardware Installation

    Hardware Installation PX328 Eftpos Pinpad Supplied Equipment with terminal: EFTPOS Pinpad Pin Pad Power Supply Installation Steps 1.Plug the supplied power adaptor into a power point 2.Connect the power supplies DB9 connector into the PC Com Port that will be used for the pinpad 3.Plug the pinpad into the RJ45 connector on the powered adaptor...

  • Page 6: P66 Dial Up Modem

    See Hardware Installation for pinpad (page 6) 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website.

  • Page 7: Tms And Remote Initialisation

    If the previous steps were successful the pinpad is ready to use. TMS and Remote Initialisation Before an ANZ terminal can be used you must perform a TMS and remote initialisation. 1. Configured the terminal with a Terminal ID. 2. Press the Function key then enter 2468. The terminal will download parameters from the bank.
  • Page 8 Alternatively enter a pressed at the ENTER CARD prompt. Terminal ID terminal ID. as assigned by ANZ. If the terminal ID is changed the terminal is require to logon. If there are any pending TIP or SAF transactions the terminal ID cannot be changed and this prompt is replaced with ‘ADVICE PENDING’.

  • Page 9: Configuration Of Standalone Mode

    Enter the ANZ host phone number. Allows entry of the number to dial the ANZ host. A HOST PHONE NO? Press [ENTER] to continue. default number shall appear in this field. It can be altered if required. If the Host phone number is altered re-logon will be required.
  • Page 10 Terminal display Comment Pressing [ENTER] will enable the terminal to use the internal printer. Pressing INTERNAL PRINT? [CLEAR] will allow the terminal to send receipts to the POS to be printed. If the operator selected [ENTER] from above, this will prompt. Select [ENTER] if the USE WINDOWS default Windows printer is to be used on the POS.

  • Page 11: System Timeouts

    ( Configure idle mode.) - 11112224 Terminal display Comment The merchant press [FUNC]. The merchant enters [1] [1] [1] [1] [2] [2] [2] [4] and press [ENTER]. FUNCTION ******** If the operator selects [ENTER], the terminal will revert to Idle mode after a defined timeout ENABLE IDLE when in Standalone-lite mode.

  • Page 12: Standalone-Lite Menu System (Npt Terminal Only)

    PUR CASH RFND TOTL DETL SETL SUPERVISOR XTRA INIT COPY PC-EFTPOS Generated Response codes *For assistance with the following codes, contact your POS Vendor. PINPAD DISPLAY CODE DESCRIPTION READY PINpad is in the Idle mode awaiting a PCEFT Client request.
  • Page 13 PINPAD DISPLAY CODE DESCRIPTION The operator has cancelled the transaction because of an TRAN DECLINED invalid signature. SIGNATURE ERROR The operator has cancelled the transaction when a card or PIN TRAN CANCELLED or Account retry prompt is being displayed. RECALL NO No matching transaction for tip adjust.
  • Page 14 EXPIRY DATE TRAN CANCELLED The transaction is not supported by the pinpad. INVALID TRANS TRAN CANCELLED Terminal has not been keyloaded. Return to ANZ KEYS REQUIRED TRAN CANCELLED The STAN returned from the bank was not the one expected. ERROR 03 TIMEOUT EXPIRED Key was pressed during bank upload.

  • Page 15: Bank Generated Response Codes

    PINPAD DISPLAY CODE DESCRIPTION Upload/download interrupted. MODEM ERROR General modem error NO LINE No dial tone. NO ANSWER No Answer. The number that was dialled did not answer. NUMBER BUSY Line Busy. The number that was dialled was engaged. HOST NO INVALID No phone number programmed in terminal POWER FAIL Power fail.
  • Page 16 PINPAD DISPLAY CODE DESCRIPTION Invalid card number (no such number) TRAN CANCELLED CARD NOT VALID No such issuer TRAN CANCELLED SYSTEM ERROR 15 No action taken TRAN CANCELLED SYSTEM ERROR 21 Format Error TRAN CANCELLED SYSTEM ERROR 30 Bank not supported by switch TRAN CANCELLED CARD SUPPORTED Expired card...
  • Page 17 PINPAD DISPLAY CODE DESCRIPTION System malfunction TRAN CANCELLED SYSTEM ERROR 96 Advises that reconciliation totals have been reset APPROVED MAC error TRAN CANCELLED SYSTEM ERROR 98 Software deletion failure TRAN CANCELLED SYSTEM ERROR P2 Invalid software in terminal TRAN CANCELLED SYSTEM ERROR P3 Invalid Module Name/Version Number/Checksum received TRAN CANCELLED...

  • Page 18: Tms Generated Response Codes

    TMS Generated Response Codes PINPAD DISPLAY CODE DESCRIPTION Successful TMS request. TMS LOGON SUCCESSFUL Terminal cannot get pages from OS necessary for download. TRAN CANCELLED SYSTEM ERROR N8 Application activation failed. TRAN CANCELLED SYSTEM ERROR N8 During a software download or a generic file download the TMS TRAN CANCELLED has tried to open a file that does not exist.

  • Page 19: Argent Error Codes

    Argent Error Codes Argent Basics The seven segment display on the Argent Terminal Adaptor will light up and will move through a sequence of numbers on start-up.The numbers displayed will be steady when the call is progressing and the configuration downloading normally on the D-channel during start-up.The display will flash continuously if call progress encounters an error condition during start-up.
  • Page 20 CLNP error codes CLNP error codes are reported as XX/YY where XX =Information code,and YY=Error code as below: Info Code Meaning 0 Unspecified 1 Validation failure on incoming Terminal message 2 Not Supported 3 Reserved 4 Reserved 5 Validation failure on sign-on command 6 Successful sign-on 7 Validation failure on sign-off command 8 Successful sign-off...

  • Page 21: Settlement Receipts And Options

    Settlement Receipts and Options Settlement Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 ANZ SETTLEMENT TERMINAL ID ttttttttttt Terminal ID of terminal REFERENCE NO rrrrrr STAN DD/MM/YY hh:mm Settlement date and time. APPROVED ------------------------ Last Totals Receipt ------------------------...
  • Page 22 SummaryTotals Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 ANZ EFTPOS SUMMARY TOTALS TERMINAL ID ttttttttttt Terminal ID of terminal REFERENCE NO rrrrrr STAN TOTALS $$$$.cc nnnn CASH $$$$.cc nnnn RFND $$$$.cc nnnn Totals calculated by bank. TOTAL $$$$.cc...

  • Page 23: Receipt Layouts

    Receipt Layouts Logon Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 ANZ INITIALISATION TERMINAL ID ttttttttttt Pin pad terminal ID. REFERENCE NO rrrrrr System Trace Audit Number DD/MM/YY hh:mm If a response is received from the host within the allowed communication timeout period, then the date from the host’s response message shall be...
  • Page 24 Merchant Receipt for signature ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 EFTPOS TERMINAL ID ttttttttttt REFERENCE NO rrrrrr CARD NUMBER cccc MMYY cccc are the last 4 digitsCard number YYYYYY CARD AC Where YYYYYY is either Credit or Debit and aaa is account type. tttttttt $$$$$$.cc tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount...

  • Page 25: Trouble Shooting

    Refunds, American Express or Diners cards, Cash Out. Solution The PC-EFTPOS system is capable of processing all of these, but the bank may have disabled them. Check with the bank to see if they are enabled on your terminal settings.

  • Page 26: Confidential

    • Pinpad has been dropped and the display is smashed • Missing keys on keyboard • Non-responsive keys on keyboard. Re-power on pinpad and try keys again before replacing Check if the pinpad display is active • Try to access one of the supported functions by pressing the function key •...

  • Page 27: Confidential

    X8 CNP 01 01 ~ This means that the POS ame is wrong. Confirm it with Telstra. WHO TO CONTACT FOR HELP For a financial Transaction enquiry: ANZ Help Desk 1800 039 025 For hardware and software assistance: Your POS vendor...

  • Page 28: Confidential

    Confidential Page 28 5/23/2007...

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