VeriFone omni 5 series Installation Manual
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- Page 1 This file provided by Switch to Infinity Data Corp for your processing needs! Infinity offers great rates, excellent customer support and a wide range of payment processing solutions. http://www.infinitydata.com/ Call Today! Sales 1 800 393 6665...
- Page 2 Omni 5xxx and V 5xx/V Installation Guide VeriFone Part Number 23216, Revision B...
- Page 3 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 4: Table Of Contents
ONTENTS ........5 R E F A C E Audience. - Page 5 VeriFone Cleaning Kit ........
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Page 6: Preface
5xx/V 6xx terminal. Chapter VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. -
Page 7: Related Documentation
You must install a roll of thermal- book titles or emphasis. sensitive paper in the printer. The courier type face is Courier http://www.verifone.com used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. -
Page 8: Acronym Definitions
Liquid Crystal Display Light Emitting Diode Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PIN-Entry Devices Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 Security Access Module VeriFone Part Number Wi-Fi Wireless Fidelity XXX AND NSTALLATION UIDE... - Page 9 REFACE Related Documentation XXX AND NSTALLATION UIDE...
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Page 10: Hapter
In addition, the V 5xx/V 6xx series serves as the entry point to VeriFone’s acclaimed multi-application platform—with the capability to securely support payment and value-added applications on a single terminal. -
Page 11: Features And Benefits
• Integrated PINpad offers added convenience to handle PIN-based applications. • Ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. True Multi- • 3, 4, or 6 MB of memory and the dynamic memory allocation of the Verix V Application OS, support two or three typical-sized applications on a single terminal. -
Page 12: Hapter
HAPTER Terminal Setup This chapter describes the terminal setup procedure. You will learn how to: • Select Terminal Location and Protect the Terminal From Adverse Environmental Factors. • Unpack the Shipping Carton. • Examine Terminal Features. • Establish Telephone Line Connections. -
Page 13: Electrical Considerations
ERMINAL ETUP Unpack the Shipping Carton Electrical • Avoid using this product during electrical storms. Considerations • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). -
Page 14: Examine Terminal Features
6xx terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. Save the shipping carton and packing material for future repacking or moving the terminal. -
Page 15: Connection Ports
The V 5xx/V 6xx terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. VeriFone ships variants of the V 5xx/V 6xx terminal for different markets. Your NOTE terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. - Page 16 ERMINAL ETUP Examine Terminal Features Figure 4 shows the connection ports for the V 5xx terminal. Figure 4 5xx Connection Ports (Bottom View) WARNING Do not connect the terminal to the power supply until all the peripherals are attached. For information on how to attach peripheral devices, see Connect Optional Device(s).
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Page 17: Establish Telephone Line Connections
ERMINAL ETUP Establish Telephone Line Connections Establish Connect the telephone cord to the communication port on the terminal, then route Telephone Line it directly to a telephone wall jack (see Figure 5 Figure 6). This is a direct Connections connection and the line is dedicated to the terminal. Figure 5 6xx Direct Telephone Connection Figure 6... -
Page 18: Install The Paper Roll
Poor-quality paper can jam the printer and create excessive paper dust. To order CAUTION high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. - Page 19 ERMINAL ETUP Install the Paper Roll Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. Figure 8 Removing Partial Paper Roll Hold the roll so the paper feeds from the bottom of the roll (see Figure Drop the paper roll into the printer tray.
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Page 20: Install/Replace Msam Cards
MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To Install/Replace Remove the power cord and/or battery (see Smart Battery) from the terminal. - Page 21 ERMINAL ETUP Install/Replace MSAM Cards Remove the MSAM compartment door screw and rotate the door up and back to access the MSAM cardholders (see Figure 11). MSAM COMPARTMENT DOOR MSAM COMPARTMENT DOOR SCREW Figure 11 Opening MSAM Compartment Door Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.
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Page 22: Connect Optional Device(S)
For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. For more information about optional devices, please contact your VeriFone distributor. NOTE RS-232-type devices do not work on the PINpad port. - Page 23 5xx Example PINpad Serial Port Connections Connecting the Check Reader to the V The V 5xx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 15 provides an example of a peripheral connection to the RS-232 port.
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Page 24: 6Xx Optional Device Connections
ERMINAL ETUP Connect Optional Device(s) 6xx Optional The side port of the V 6xx terminal can operate either as a PINpad port or an RS- Device Connections 232 port, depending on the power source available. Connecting the PINpad or Smart Card Reader to the V When plugged in and not operating off battery power, the side port operates as a PINPad port and the terminal can be connected to a PINpad (see Figure... -
Page 25: External Printers Supported
(for example, daily or weekly reports) to an external printer. The V 5xx/V 6xx terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. -
Page 26: Connect The Terminal Power Pack
ERMINAL ETUP Connect the Terminal Power Pack Connect the When you have finished connecting optional peripheral(s), you are ready to Terminal Power connect the V 5xx/V 6xx terminal to the provided power source. Pack Using an incorrectly rated power supply may damage the terminal or cause it not CAUTION to work as specified. -
Page 27: Smart Battery
When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application... -
Page 28: Installation
ERMINAL ETUP Smart Battery • activates when the battery is left in an unused terminal for extended periods, and • resets when battery voltage reaches a preset threshold during the charge cycle. NOTE Conserve battery power by turning the V 6xx terminal off when not in use. -
Page 29: Battery Life
ERMINAL ETUP Install/Replace SIM Card (GSM/GPRS Models) The V 6xx terminal automatically shuts off when the smart battery reaches the NOTE critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. - Page 30 ERMINAL ETUP Install/Replace SIM Card (GSM/GPRS Models) Detach the GSM/GPRS sled module from the terminal. Figure 23 Remove GSM/GPRS Sled Module Insert the SIM into the cardholder at the back of the GSM/GPRS sled module. Figure 24 Insert SIM Card Into GSM/GPRS Sled Module The SIM cardholder has a notch on one corner to ensure the SIM card is NOTE positioned correctly and for easy orientation in the cardholder.
- Page 31 ERMINAL ETUP Install/Replace SIM Card (GSM/GPRS Models) Replace the GSM/GPRS sled module in the terminal. Figure 25 Replace GSM/GPRS Module Tighten the retaining screw. Figure 26 Tighten Retaining Screw NSTALLATION UIDE...
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Page 32: Antenna
ERMINAL ETUP Antenna Antenna For some V 6xx terminals to establish a wireless connection, an external antenna is provided. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. -
Page 33: Orientation
ERMINAL ETUP Antenna Screw the barrel nut finger tight to retain the antenna. Figure 28 Tighten Antenna Barrel Nut Orientation To establish good wireless communication (uplink), vertically align the antenna with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna approximately at a 90°... -
Page 34: Wireless Transactions
ERMINAL ETUP Wireless Transactions Wireless To conduct a wireless transaction: Transactions • Ensure the terminal is in an optimal position for transmitting. • Follow the on-screen instructions provided with your application. Smart Card The smart card transaction procedure may vary from one application to another. Transaction Verify the procedure with your application provider before performing a smart card transaction. - Page 35 ERMINAL ETUP Magnetic Card Reader Use Swipe the card through the magnetic card reader. Figure 30 Using the Magnetic Card Reader NSTALLATION UIDE...
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Page 36: Hapter
HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the V 5xx/V 6xx terminal. Power 5xx/V 6xx terminal: 9 V DC; 4.0 A DC Power Pack UL, ITE listed, Class 2 power supply: Input rated: 100 - 240V AC, 50/60 Hz Output rated: 8.6 - 9.4V DC 4.0 A Barrel connector polarity: °... -
Page 37: Weight
PECIFICATIONS Weight Weight Terminal unit weight: 0.48kg (1.06 lb) For V 5xx: • Omni 5100/5150 and V 510, Omni 3730 Certifications and Regulations, VPN - 23218 • Omni 5100/5150 and V 5xx Quick Installation Guide, VPN - 23219 For V 6xx: •... -
Page 38: Hapter
Smart Card Do not attempt to clean the smart card reader. Doing so may void any warranty. Reader For smart card reader service, contact your VeriFone distributor or service provider. XXX AND NSTALLATION... - Page 39 AINTENANCE Smart Card Reader XXX AND NSTALLATION UIDE...
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Page 40: Hapter
If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953- 4172 (U.S.). Address a fax to “VeriFone MRA Dept.” with the model and part number(s) • Include a telephone number where you can be reached and your fax number. -
Page 41: Accessories And Documentation
One MRA number must be issued for each V 5xx/V 6xx terminal you return to VeriFone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned. -
Page 42: Verifone Cleaning Kit
ERVICE AND UPPORT Accessories and Documentation VeriFone Cleaning 02746-01 Cleaning Kit Telephone Line 00124-17 2.1-meter (7-foot) telephone line cord, black, with Cord modular RJ11-type connectors Swivel Stand 23050-01 Swivel Stand Documentation 23216 Omni 5xxx and V 5xx/V 6xx Installation Guide... - Page 43 ERVICE AND UPPORT Accessories and Documentation XXX AND NSTALLATION UIDE...
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Page 44: Hapter
6xx contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. -
Page 45: Smart Battery Will Not Charge
• Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. XXX AND NSTALLATION UIDE... -
Page 46: Printer Paper Jam
Roll. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. WARNING Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Peripheral If any peripheral device (PINpad or smart card reader) does not work properly: Device Does Not •... - Page 47 If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. XXX AND NSTALLATION...
- Page 48 NDEX external printers RS-232 port connection accessories external printers supported documentation VeriFone external printers ordering power packs swivel stand installation telephone line cord connecting a check reader to V thermal printer paper connecting a check reader to V VeriFone cleaning kit...
- Page 49 PINpads contacting VeriFone printers returning a battery for repair or replacement smart card readers returning a terminal for repair or replacement smart card writers telephone line connections troubleshooting telephone line cords...
- Page 50 NDEX printers terminal transactions terminals VeriCentre Appliance Management Suite simultaneous downloads 5xx/V multi-application capability wireless connection CDMA GSM/GPRS Wi-Fi wireless transactions XXX AND NSTALLATION UIDE...
- Page 51 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com Omni 5xxx and V 5xx/V Installation Guide VeriFone Part Number 23216, Revision B...
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