Advertisement
Troubleshooting Guide
PROBLEM
The Professional SLIM
Steam Pocket
Mop
®
will not turn-on.
The unit will not
make steam.
Cannot select steam
setting/flashing blue light
remains on.
The Professional SLIM
Steam Pocket
Mop
®
leaves water on the floor.
The Professional SLIM
Steam Pocket
Mop
®
left a white spot on the
floor.
Floors are cloudy, streaky
or spotty after steaming.
The Professional SLIM
Steam Pocket
Mop is
®
hard to push.
10
TOLL FREE: 1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398.
Is there water in the water tank? If not, add water to your steam mop following
instructions on page 4.
If the unit still doesn't make steam, follow the decalcification instructions on page 9.
If you have already plugged in your unit, unplug and try a different outlet. This may
reset the Standby mode.
Add water to the tank and press the STEAM CONTROL button to select a steam
setting.
If your unit still does not work, call Customer care at 1-800-798-7398.
Check to see if your cleaning pad is soaked through. We recommend you unplug the
steam mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
Do not leave your steam mop on the floor with a damp or wet cleaning pocket.
If you're using tap water we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The pocket might be dirty, change the pocket.
If you washed the cleaning pocket with powder detergent, then it might be ruined.
Replacement pockets are available at www.sharkclean.com.
You might have left the mop in the same spot for too long. Do you have hard water? If
you do, you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use the steam mop
a few more times and see if the leftover cloudiness is removed. If this does not work, we
suggest rinsing the floor with water, letting it dry, and then steam mopping again with
a clean pocket. One or more rinses generally removes the residue. A more stubborn case
may require you to rinse the floor with a mix of one part vinegar and two parts water.
Make sure the cleaning pocket is attached correctly.
Check to see if the cleaning pocket is excessively dirty. Replace if the cleaning pocket is
too dirty or wet.
Hide quick links:
Advertisement
Need help?
Do you have a question about the S3455K and is the answer not in the manual?
Questions and answers
Steam cleaner leaves water on floor but no steam
If the Shark S3455K steam cleaner leaves water on the floor but does not produce steam, possible reasons include:
1. The steam control button may not be activated. Press it to select the desired steam setting.
2. The water tank may be empty. Refill it if necessary.
3. The mop may not be heating properly. Wait 2-3 minutes for it to heat up.
4. If the STEAM CONTROL button light does not turn on, refer to the troubleshooting section in the manual.
5. Ensure the mop is plugged in and the cap is securely on the water tank.
These steps should help resolve the issue.
This answer is automatically generated