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WELCOME
Buckeye Broadband is pleased to provide you with Express Phone Service,
featuring an expanded local calling area and excellent choices for long
distance. Now you can get connected to friends near and far anytime,
anywhere in the continental United States – and beyond – with unlimited
local calling and options for unlimited calling to Canada and domestic
long distance* (includes the continental United States (including Alaska)
American Samoa, Baker, Howland and Jarvis Islands, Guam, Hawaii,
Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, North
Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands and Wake
Island).
As a Buckeye Broadband customer, you'll enjoy the same local service
and quality many have come to appreciate with our cable television and/or
high-speed internet services.
If you have any questions, or if you would like to add more of the features
shown in this manual, please call Customer Service at 419-724-9800 (NW
Ohio and SE Michigan) or 419-627-0800 (Erie County).
As always, Buckeye Broadband thanks you for your business. We look
forward to providing you with the most advanced, most reliable phone
service for many years to come.
Express Phone Service is a residential service offered for reasonable personal, non-commercial and lawful use only. Any other use may result in
discontinuance of service. Reasonable is up to 5,000 minutes per month of local and 2,500 minutes per month of domestic long distance (includes
the continental United States (including Alaska), American Samoa, Baker, Howland and Jarvis Islands, Guam, Hawaii, Johnston Atoll, Kingman
Reef, Midway Islands, Navassa Island, North Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands and Wake Island). Use of unlimited
long distance for commercial, data/computer connections and mass-solicitations (ex-auto dialing/faxing) is prohibited and will result in
suspension/termination of service.
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Table of Contents
Summary of Contents for Buckeye EXPRESS HOME PHONE
- Page 1 WELCOME Buckeye Broadband is pleased to provide you with Express Phone Service, featuring an expanded local calling area and excellent choices for long distance. Now you can get connected to friends near and far anytime, anywhere in the continental United States – and beyond – with unlimited...
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Page 2: General Faqs
(however, price remains the same). Our Ground package allows you to What are some of the cities in your expanded get Buckeye long distance at the low rate of $0.06 per minute; or you may local calling area? choose your own carrier. -
Page 3: Call Forwarding
Identification Number (PIN). Your PIN will be assigned when you call your ID with Name. Certain telephones and Caller ID equipment do not Buckeye Broadband representative to establish this service. support this feature. – Option 1. Call Forward Unconditional – forwards all calls to a specified –... -
Page 4: Speed Dial
Call Privacy (*67) This feature blocks your Caller ID information from being displayed when making any outgoing calls (on a per call basis). – Dial *67 prior to making your call to block your outgoing Caller ID. – Your number will be displayed to the receiving party as “Private Call.”... -
Page 5: Do Not Disturb
Do Not Disturb Anonymous Call Rejection This feature enables you to place your phone line in a busy Your phone will not ring if the caller is anonymous when this feature is enabled. state to all incoming calls. The calling party will hear a message The caller will hear an announcement, “The party you are calling has declined stating the called party does not wish to be disturbed. - Page 6 Selective Call Rejection Vacation Service This feature allows you to block specific incoming callers from This feature allows you to keep your telephone number dialing your telephone number. A blocked caller is automatically while you are gone for an extended period of time (at least disconnected after hearing an announcement stating,“...
- Page 7 Resume/Pause notification Call 419.724.9801 Enter home phone number with area code then your 5 digit passcode (same Create sub-mailbox security number found on the front of your Buckeye Broadband bill statement) Create/Delete sub-mailboxes[5] Delete sub-mailbox From Inside Your Home Record announcment [1]...
- Page 8 24/7 for Buckeye Broadband cable television, Express C. As prompted, enter your password High-Speed Internet and Express Home Phone service. We can be reached at 419-724-9800 (NW Ohio and SE Michigan) or 419-627- If calling your phone number is inconvenient because someone else may answer 0800 (Erie County).
- Page 9 Express Phone Service Detailed Bill manner that is functionally equivalent to the ability of an individual who A detailed version of your Express Phone Service account activity showing does not have a hearing or speech impairment. itemized calls and charges. Viewing these detailed bills requires internet access, a Login Name and Password, and a PDF reader application.
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Page 10: Troubleshooting
Phone Service, please contact a Customer Relations Representative. will assist you. IMPORTANT: DO NOT restart your modem or shut down any of the equipment unless you are instructed to do so by the Buckeye Broadband Customer Relations Representative. 419-724-9800 (NW Ohio &...
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