Panasonic KX-TDE100 User Manual page 4
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Also See for KX-TDE100:
- Programming manual (1018 pages) ,
- Pc programming manual (982 pages) ,
- Features manual (470 pages)
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Call Centre
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
ICD Group
Customers
Queuing
1.9 Utilising the Call Centre (Page 141)
4
User Manual
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