Troubleshooting - Spypoint FORCE-10 User Manual

Troubleshooting

Issue Possible solutions
Impossible to turn • Verify if there are batteries in the camera.
on the camera • Verify if the batteries are correctly installed.
• Install the latest update (available on www.spy
point.com under SUPPorT section).
• Replace alkaline batteries or recharge the lithium
battery pack.
The screen of the • The camera may be set to PHOTO or VIDEO mode
camera turns off and the screen turns off after a period of 60 seconds
in order to preserve battery life.
• The camera automatically resets itself to PHOTO or
VIDeo mode (depending of the latest mode used
or selected) after 2 minutes of inactivity on the main
menu.
• To return to the screen, turn off the camera and turn
it on again.
The camera beeps • Insert a memory card.
The camera does • Remove the batteries and reinstall them.
not respond • Replace alkaline batteries or recharge the lithium
battery pack.
Impossible to • Verify if there are batteries in the camera.
take photos/ • Replace alkaline batteries or recharge the lithium
videos battery pack.
• Verify if the camera is turned on.
red light in front • Camera is set in TEST mode.
of the camera • Camera is set in PHOTO or VIDEO mode. The red
blinks light in front of the camera flashes for 60 seconds to
allow the user to leave without being photographed
or recorded.
No person/animal • Sunrise or sunset can trigger the sensor. Camera
on photos
• At night, the motion detector may detect beyond the
range of the Ir illumination. reduce sensibility
setting.
• Small animals may trigger the unit. Reduce sensibi-
lity setting and/or raise height of camera.
• Motion detector may detect animals through foliage.
• If a person or animal moves quickly, it may move out
of the camera's field of view before the photo is
taken. Move the camera further back or redirect the
camera.
• Make sure the mounting post or tree is stable and
does not move.
error message Possible solutions
Insert memory The use of a memory card is required to record photos
card and videos.
The camera cannot access the memory card.
• Turn off the camera and turn it on again
card error • remove the memory card and insert it again.
• Verify if the gold contacts are clean.
• Format the memory card.
Appears on the screen just before the camera turns
Low battery off. Recharge the batteries or insert new ones. Always
verify the battery level before using the camera.
There are no files to view. Verify if the memory card
No image
contains photos/videos.
It is impossible to delete the file because it is protected.
Protected file To delete this file and all the others, just format the
memory card.
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FORCE
must be re-orientated.