Akuvox SP-R50P User Manual
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Akuvox SP-R50P User Manual

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SP-R50P IP Phone User Manual
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Summary of Contents for Akuvox SP-R50P

  • Page 1 SP-R50P IP Phone User Manual...

  • Page 2: Table Of Contents

    Contents 1. Overview..................5 1.1. Introduction....................5 1.2. Features.....................6 1.3. Keypad.......................8 1.4. Icons introduction................... 10 2. Installation...................11 2.1. Check package contents................11 2.2. Connection diagram................11 2.3. Installation Steps..................12 3. Functions..................13 3.1. Make a call....................13 3.1.1. Call devices..................13 3.1.2. Call Methods..................13 3.2.
  • Page 3 3.20. Hoteling....................22 3.21. Application....................24 3.21.1. Text Message..................24 3.21.2. Voice Message..................26 4. Settings..................29 4.1. Basic Settings...................29 4.1.1. Language..................29 4.1.2. Date & Time..................29 4.1.3. Backlight................... 30 4.1.4. Password Setting................30 4.2. Sound Settings..................30 4.2.1. Phone Volume.................. 30 4.2.2.
  • Page 4 5.13. Phone->Dial Plan->Replace Rule............. 59 5.14. Phone ->Dial Plan->Dial Now..............60 5.15. Phone –>Action URL................62 5.16. Phone->Multicast..................64 5.17. PhoneBook->Local Phone Book.............. 65 5.18. Phone Book->Remote Phone Book............66 5.19. Phone Book->Call log................67 5.20. Phone Book->LDAP..................68 5.21. Phone Book->BroadSoft................69 5.22.

  • Page 5: Overview

    1.Overview 1.1. Introduction The Akuvox SP-R50P is a featured one-line IP phone with full duplex hands-free speakerphone. It can be directly connected to an Internet Telephony Service Provider or to an IP PBX. Based on the SIP standard, the Akuvox SP-R50P has been tested to ensure...

  • Page 6: Features

    1.2. Features  Highlights HD Voice 2.6‘’ 132x64 Graphical LCD with Backlight Support 3-way Conference Support PoE Fully Compatible with Asterisk, BroadSoft Platform  Phone Features 1 Line (support 1 SIP account) Support Call waiting, Call Forwarding, Call Transfer Call on hold, Mute, Auto-answer, Redial, DND Local 3-Way Conference Volume Adjustable, Ring tones Selectable Speed Dial, Hotline...
  • Page 7 Anonymous Call, Anonymous Call Rejection  Network Features SIP V1(RFC2543), V2(RFC3261) Static IP/DHCP for IP configuration 3 DTMF modes: In-Band, RFC2833, SIP INFO HTTP/HTTPS Web Server for Management NTP for Auto Time Setting TFTP/FTP/HTTP/HTTPS Protocols  Administration Features Auto provisioning using FTP/TFTP/HTTP/HTTPS/PnP Dial through IP PBX Using Phone Number Dial through IP PBX Using URL Address Configuration Managements with Web, keypad on the phone, and Auto...

  • Page 8: Keypad

    1.3. Keypad  Keypad, LED, and function key definitions  Keypad Description Key name Function Description Navigation Assists you in selecting an item that you want to process under the menu by pressing the Up, Down, Right or Left key. Press the OK key to save. Soft Keys 1/2/ Key combination includes functions such as History/Favorites/Redial/CallReturn/HotDesking/ XML...
  • Page 9 Headset Use the headset to call out or call in Forward Forward the call to a third party Redial View the Missed Calls, Incoming Calls and Dialed Calls. Mute Press this key in calling mode and you can hear the other side, but the other side cannot hear you.

  • Page 10: Icons Introduction

    Port Port name Description Power switch Input: 5V DC 1.2A Internet 10/100M Connect it to Network 10/100M Connect it to PC Handset Port type: RJ-9 connector Headset Port type: RJ-9 connector 1.4. Icons introduction...

  • Page 11: Installation

    Installation 2.1. Check package contents Please refer to the package list below to check the completeness of package Name Quantity SIP IP Phone unit handset RJ-9 Cable Power Adapter RJ-45 Cable Stand Quick installation guide 2.2. Connection diagram...

  • Page 12: Installation Steps

    Akuvox SP-R50P and the other end to wall network jack. Step 3 – Connect the computer Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the Akuvox SP-R50P and the other end to the Ethernet port on your computer.

  • Page 13: Functions

    3.Functions 3.1. Make a call 3.1.1. Call devices User can make a phone call via the following methods： 1. Pick up the handset, icon will be shown on the idle screen. 2. Press the Hand-free key, icon will be shown on the idle screen. 3.

  • Page 14: Mute

    key/Answer softkey to answer using the speaker phone, or press the headset key to answer the headset. 2. If User is on another phone call, press the answer softkey to answer new incoming and hold the current talking. During the conversation, User can alternate between Headset, Handset and Hand-free by pressing the corresponding keys.

  • Page 15: Call Waiting

    3.6. Call Waiting To configure Call Waiting via Phone interface: 1. Press Menu -->Features-->Call Waiting-->Enter, ; 2. Use the Left or Right key to activate or deactivate call waiting. 3. Then press the Save key to save the changes. 3.7. Call Completion To monitor the status of the other phone and send a prompt when the status changing.

  • Page 16: Call Transfer

    the phone is busy.  No answer Forward: The incoming calls will be transferred to the specified number when the ring tone is time out without answer. To configure Call Forward via Phone interface: 1. Press Menu -->Features-->Call Forward-->Enter, or just press FWD key to enter Call Forward interface;...

  • Page 17: Consultation Transfer

    Conference softkey to invite the current talking line and the line on hold to attend the conference. The Local conference feature of IP phone Akuvox SP-R50P can invite two parties at most to attend conference. The conference type of IP phone Akuvox SP-R50P is Local conference with default.

  • Page 18: Call Park

    Account-->Press the Save softkey to save; 3.12.Pickup You can use pickup to answer other users’ incoming call. The IP phone Akuvox SP-R50P supports specified pickup and group pickup. Note: Press the group pickup only to answer line 1 incoming call if there are many lines incoming calls in group.

  • Page 19: Group Pickup

    key to answer incoming call. 3.12.2.Group Pickup Group pickup can answer group’s user incoming calls. Group pickup needs to set group members. 1. Set group pickup via phone interface PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->Group PickUp -->Press Down key to set label/Value/Account--> Save softkey; 2.

  • Page 20: Hot Line

    2. Press the Intercom key or the Back softkey to end the intercom; 3. Answer the intercom incoming calling; 4. In default situation, the IP phone Akuvox SP-R50P will answer the intercom incoming calling automatically and make a noise. You can set the phone to enable silent mode when picking up the intercom call so that the other party will not hear you.

  • Page 21: Hotdesking

    3.17.HotDesking In some working place, the people are always walking around. HotDesking feature will make the staffs login his account on any computer in the company. In some public places, the working people is not fixed, anyone can use HotDesking for logging his account, and setting the phones to the familiar mode.

  • Page 22: Keypad Lock

    To configure XML Browser via Phone interface: PATH: Press Menu-->Features-->Programmable keys-->Soft Keys/Function keys-->XML Browser--> Press Down key to set Label/Value--> Save softkey; 3.19.Keypad Lock You can lock the keypad of your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use.
  • Page 23 1.2. User uses the remote work function, find a idle host ip phone; 1.3. User can login the extension number 4723 on this host IP phone, to make calls and receive calls using his own extension number. 2、Work on different time division 2.1.

  • Page 24: Application

    Text Message 3.21.1. The IP phone Akuvox SP-R50P can send and answer text message. The phone will make a “Du” sound and present “N piece of new message” on the LCD( For example: 1 new message), and a twinkling message icon will appear.
  • Page 25 “abc” softkey to switch the input methods： 4. Press the OK key on the phone keyboard or the Send softkey to send message; 5. Press the Left or Right key on the phone keyboard or the Switch softkey to switch to the relevant addresser.：...

  • Page 26: Voice Message

    3.21.2.Voice Message The IP phone Akuvox SP-R50P can send or answer voice message. The phone will make a “Du Du” sound, the LED light of message flashes green, and the LCD presents “New Voice Message” on the LCD with a twinkling voice message icon.
  • Page 27 6. Press the OK key on the phone keyboard or the Save softkey to save and return to message interface. Check voice message 1. Press the Message key or the Connect softkey to call the Visit account number of voice message. 2.

  • Page 29: Settings

    4.Settings 4.1. Basic Settings 4.1.1. Language You can change the language using the method below: Press Menu -> Settings -> Basic Setting -> Language 4.1.2. Date & Time 1. The IP phone displays Time and Date in Idle status. You can set the Time and Date obtain from SNTP server automatically or you can set the time and date manually.

  • Page 30: Backlight

    DD-MM-YYYY 18-11-2015 DD/MM/YYYY 18/11/2015 WW-DD-MM Wed 18 Nov WW-MM-DD Wed Nov 18 4.1.3. Backlight Set the screen backlight level and duration of backlight Press Menu -> Settings -> Basic Setting ->Backlight 4.1.4. Password Setting This function is to set the advanced Settings password Press Menu ->...

  • Page 31: Ring Tones

    4.3.1. Local Phone Book The Local Phone Book is used for storing the contacts names and number. The Akuvox SP-R50P can store up to 500 entries contacts. You can add, edit, delete, search, or call any contact from the Local Phone Book.

  • Page 32: Blacklists

    Search softkey or the OK key to enter the Search Contacts interface. 4.3.2. Blacklists 100 Blacklists contacts are available with Akuvox SP-R50P IP phone. You can add, edit, delete, search or call contact. Any call from the number in the blacklists will be rejected.

  • Page 33: Remote Phone Book

    11. Press the Book softkey to enter the Phone Book Menu. 4.4. History Management The History management of IP phone Akuvox SP-R50P contains dialed calls, received calls, missed calls and forwarded calls and support 100 logs storage at most. You can check the history, make calls from the calls history and delete the calls history .

  • Page 34: System Customizations

     Press the Option softkey to add to contacts(Move to Blacklists ) from the History;  Press the Delete softkey to delete calls log from the History;  Press the Option softkey to select “Delete all” to delete all the calls log from the History 4.5.

  • Page 35: Basic Network Settings

    4.5.2.2. Disable an Account 1. Access Menu->Settings->Advanced setting->Account (password: admin). 2. Press Enter key to enter the account activation status area. 3. Select “Disable” in the account active status area. 4. Press the Save softkey to save or the Back softkey to cancel. 4.6.

  • Page 36: Pppoe Mode

    4.6.3.PPPoE Mode 1. In the LAN Port interface, press the Up or Down key on the phone keyboard to select PPPoE, then press the OK key on the phone keyboard or the Enter softkey to enter PPPoE Setting interface. 2. Press the Up or Down key on the phone keyboard to enter User Name and Password: 3.

  • Page 37: Webserver

    2. In the PC Port interface, press the Up or Down key on the phone keyboard to configure the functionality Enable, VID, Priority. 3. When the VID is empty，press the OK key on the phone keyboard or the Save softkey to save. 4.

  • Page 38: Web Interface

    5.WEB Interface Web user interface (we will used Web UI for short in the following context) which is used for user or administration to check or change the IP SIP phone’s settings.  Press the OK key on the phone keyboard to check the Phone’s IP address. ...
  • Page 39 2. Input the IP address in the browser’s address bar and then press the Enter key 3. If successfully connected to IP phone, it will prompt a login page. In this page, please input the username and password accordingly. By default, username and password are as below: User Name: admin Password: admin...
  • Page 40 Account Information To display device’s Account information and Registration status (account username, registered server’s address, and Register result). Status->Basic page is used to display some basic information for IP Phone. Please refer to corresponding page for any further information.

  • Page 41: Account->Basic

    5.2. Account->Basic Path: Web UI -> Account->Basic Sections Description SIP Account To display and configure the specific Account settings.  Status: To display register result.  Display Label: Label is displayed on the phone’s LCD screen.  Display Name: Name is sent to the other call party for displaying.
  • Page 42  User Name: Allocated by your SIP server provide, used for authentication.  Password: Used for authorization. SIP Server 1 To display and configure Primary SIP server settings.  Server IP: SIP server address, it could be an URL or IP address.

  • Page 43: Account->Advanced

    5.3. Account->Advanced Path: Web UI->Account->Advanced...
  • Page 44 Sections Description To display current Account settings or to select which account SIP Account to display. Codecs To display and configure available/unavailable codecs list. Codec means coder-decoder which is used to transfer analog signal to digital signal or vice versa. Familiar codecs are G723_53, G723_63, G726_32，PCMA, PCMU，G.729，G722.
  • Page 45 Broadsoft To display or configure Broadsoft AOC feature.  AOC: A feature used to be accounting on Broadsoft platform. Note: Please consult your administrator or Akuvox Technical support for further information. Encryption To enable or disabled SRTP feature.  Voice...

  • Page 46: Network->Basic

    User Agent One can customize User Agent field in the SIP message; If user agent is set to specific value, user could see the information from SIP message. If user agent is not set by default, user could see the company name, model number and firmware version from SIP message.

  • Page 47: Network->Advanced

    5.5. Network->Advanced Path: Web UI->Network->Advanced Sections Description Local RTP To display and configure Local RTP settings.  Max RTP Port: Determine the maximum port that RTP stream can use.  Min RTP Port: Determine the minimum port that RTP stream can use. SNMP To display and configure SNMP settings.
  • Page 48  Trusted IP: To configure allowed SNMP server address,it could be an IP address or any valid URL domain name. Note: SNMP(Simple Network Management Protocols) is Internet-standard protocol for managing devices on IP networks. VLAN To display and configure VLAN settings. ...

  • Page 49: Phone ->Time/Lang

    5.6. Phone ->Time/Lang Path: Web UI->Phone->Time/Lang Sections Description Web Language To choose the web language. LCD Language To choose the phone language. Format Setting To configure time display settings.  Time Format: Determine what format to display on Phone UI(12 hour/24 hour). ...

  • Page 50: Phone->Preference

    Phone UI for Date.  Display Mode: Determine what mode to display Time & Date on Phone UI. Type To select how to configure time, it could be set by manually or get from INTERNET automatically via NTP server.  Manual: To set Time and Date manually.

  • Page 51: Phone->Call Feature

    Sections Description Headset Mode To enable or disable Headset Mode.  Active: If enabled, the default audio track will be headset mode, if audio track is changed during a call, it will be back to headset mode after you hang up the call. Key Press Sound To configure the sound volume for key press.
  • Page 53 Sections Description Mode To enable or disable feature key sync. Feature Key Sync: To enable or disable feature key sync. Mode: Select the desired mode. Forward Transfer To display and configure Forward setting. Note: There are three types of forward: Always Forward, Busy Forward and No answer Forward.

  • Page 54: Phone->Voice

     Target: To configure a designated target extension. Note: Please consult with your telephony system administrator for special extension on your system. Intercom Intercom allow user to establish a call directly with the callee.  Active: To enable or disable Intercom feature. ...
  • Page 55 Sections Description Echo Canceller Echo Canceller: To remove acoustic echo from a voice Communication in order to improve the voice quality.  VAD (Voice Activity Detection): Allow IP phone to detect the presence or absence of human speech during a call. When detecting period of “silence”, VAD replaces that silence efficiently with special packets that indicate silence is occurring.

  • Page 56: Phone->Key/Display

    background sound is consistent throughout the call and the listener does not think the line has released. Jitter Buffer Jitter buffer is a shared data area where voice packets can be collected, stored, and sent to the voice processor in even intervals.

  • Page 57: Phone->Ring Tones

    Sections Description Soft Key Allows user to assign specific feature to the designated soft keys. For softkey, the available features list: DND, Menu, MSG, Status, Book, Fwd, PickUp, Group, PickUp, Intercom, Speed Dial, History, Favorites, Redial, CallReturn, HotDesking. Function Key Allows user to assign specific feature to the designated function keys.
  • Page 58 Allow user to upload and view ringtone files or delete uploaded ringtone files. Note: Ringtone files must be .wav format and has some specific requirement, please contact Akuvox technical support team for instructions how to make ringtone files. system ringtones files cannot be deleted thus user can only delete uploaded ringtones.

  • Page 59: Phone->Tones

    5.12.Phone->Tones Path: Web UI->Phone->Tones Sections Description Tone Allows user to select a specialized tone sets (classified by countries) or to customize own tones. Note: Available country tones sets are: China, Spain, Luxembourg, Sweden, Taiwan, Belgium, Denmark, Finland, Germany, Netherlands, Norway, Portugal. 5.13.Phone->Dial Plan->Replace Rule Path: Web UI->Phone->Dial Plan->Replace Rule.

  • Page 60: Phone ->Dial Plan->Dial Now

    Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Rules Modify Allow user to modify selected rules information, for replace rule, you can modify related account, prefix and replace. Area Code Area codes are also known as NPAs (Numbering Plan Areas). They usually indicate different geographical areas within one country.
  • Page 61 Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Dial Now Delay Allow user configure dial now delay time for dial now. It means user can configure the IP phone to dial out the phone number automatically after the designated delay time if it match any dial now rule.

  • Page 62: Phone ->Action Url

    5.15.Phone –>Action URL Path: Web UI->Phone->Action URL Sections Description Action URL To display and configure Action URL settings. Setup Completed: When the IP phone completes startup.  Registered: When the IP phone successfully registers an account.  Unregistered: When the IP phone logs off the registered account.
  • Page 63  On Hook: When the IP phone is on hook.  Incoming Call: When the IP phone receives an incoming call.  Outgoing Call: When the IP phone places a call.  Established: When the IP phone establishes a call. ...

  • Page 64: Phone->Multicast

    busy to idle. 5.16.Phone->Multicast Path: Web UI-> Phone-> Multicast Sections Description Multicast Setting To display and configure the Multicast setting.  Paging Barge: Choose the multicast number ,the range is 1-10.  Paging priority Active: Enable o disable the multicast. Priority List To setup the multicast parameters.

  • Page 65: Phonebook->Local Phone Book

    5.17.PhoneBook->Local Phone Book Path: Web UI->PhoneBook->Local Book Sections Description Contact To display and select local contact type.  All Contacts: To display or edit all local contacts.  Favorites: To display or edit favorites contacts.  Black List: To display black list contacts. Search To search designated contacts from local phonebook.

  • Page 66: Phone Book->Remote Phone Book

    Feature page. Group To display or edit Group contacts. Group Setting To display or change Group name, related ringtone or description. Import/Export To import or export the contact or blacklist file. 5.18.Phone Book->Remote Phone Book Path: Web UI->PhoneBook->Remote Book Sections Description Remote Book To display and configure Remote Book settings.

  • Page 67: Phone Book->Call Log

    Note: IP phone support at most 5 remote books. Please refer to your administrator or Akuvox Technical Support team for how to establish a remote book server and how to create remote book xml file. 5.19.Phone Book->Call log Path: Web UI->PhoneBook ->Call Log...

  • Page 68: Phone Book->Ldap

    5.20.Phone Book->LDAP Path: Web UI->PhoneBook->LDAP Sections Description LDAP To display and configure LDAP phonebook settings.  Name Filter: The settings used to tell LDAP server what name attributes to search.  Number Filter: The settings used to tell LDAP server what number attributes to search.

  • Page 69: Phone Book->Broadsoft

    Search Delay Time: To configure delay time before initiate LDAP searching request after you input a value from Phone UI. Note: For setting details, please consult with your system administrator or Akuvox technical support team for further information. 5.21.Phone Book->BroadSoft Path: Web UI->PhoneBook->Broadsoft...

  • Page 70: Upgrade->Basic

     User Name: Username used to access Broadsoft PhoneBook server.  Password: Password used access Broadsoft PhoneBook server. Note: IP phone supports at most 5 Broadsoft PhoneBook items. For Broadsoft Phone Book’s server address, port, username and password, you need to consult your Broadsoft service provider for further information.

  • Page 71: Upgrade->Advanced

    Hardware Version To display Hardware version. Reset to Factory Setting To enable you to reset IP phone’s setting to factory settings. Reboot To reboot IP phone remotely from Web UI. 5.23.Upgrade->Advanced Path:Web UI->Upgrade->Advanced...
  • Page 72 Sections Description PNP Option To display and configure PNP setting for Auto Provisioning.  PNP: Plug and Play, Once PNP is enabled, the phone will send subscription message server automatically to get Auto Provisioning server’s address. By default, this SIP message is sent to multicast address 224.0.1.75(PNP server address by standard).

  • Page 73: Security->Basic

    To display or configure others features from this page. Confile file: To export or import configure file for IP phone. Note: Please refer to Auto Provisioning manual for instructions how to do Auto Provisioning for Akuvox SIP-R5X series IP phone. 5.24.Security->Basic Path: Web UI->Security->Basic...

  • Page 74: Security->Advanced

     Confirm Password: Repeat the new password. Note: For now, IP phone can only support user admin. 5.25.Security->Advanced Path: Web UI->Security->Advanced Sections Description Web Server Certificate To display or delete Certificate which is used when IP phone is connected from any incoming HTTPs request. Note: The default certificate could not be deleted.

  • Page 75: Troubleshooting

     Only Accept trusted Certificates: If this option is enabled, only trusted certificates will be accepted. 6.Troubleshooting Issue 1：The LCD does not light up  Check the AC power adapter. Make sure it is the one provided in your package. ...

  • Page 76: Appendix : Time Zones

    registered successfully.  If the network connection and the registered are both normal, please confirm whether the dial rule is correct, or please communicate with the service operator. 7.Appendix : Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian...
  • Page 77 −04:00 Chile(Santiago) −04:00 Paraguay(Asuncion) −04:00 United Kingdom-Bermuda(Bermuda) −04:00 United Kingdom(Falkland Islands) −04:00 Trinidad&Tobago −04:00 Curacao −03:30 Canada-New Foundland(St.Johns) Time Zone Time Zone Name −03:00 Denmark-Greenland(Nuuk) −03:00 Argentina(Buenos Aires) −03:00 Brazil(no DST) −03:00 Brazil(DST) −02:00 Brazil(no DST) −01:00 Portugal(Azores) Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas)
  • Page 78 +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) Time Zone Time Zone Name +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut) +02:00 Moldova(Kishinev) +02:00 Russia(Kaliningrad) +02:00 Romania(Bucharest) +02:00 Syria(Damascus)
  • Page 79 +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +07:00 Russia(Krasnoyarsk) +07:00 Thailand(Bangkok) Time Zone Time Zone Name +08:00 China(Beijing) +08:00 Singapore(Singapore) +08:00 Australia(Perth) +09:00 Korea(Seoul) +09:00 Japan(Tokyo) +09:30 Australia(Adelaide) +09:30 Australia(Darwin) +10:00 Australia(Sydney, Melbourne, Canberra) +10:00 Australia(Brisbane) +10:00 Australia(Hobart)

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