Contact Sprint For Assistance With International Service - Samsung galaxy note 3 User Manual

where GSM data service is offered at sprint.com/sww. Then, follow the instructions below to select
the appropriate carrier network on your phone.
Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country:
1. From home, tap
2. Tap More networks.
3. Tap Roaming.
4. Tap Roaming Settings.
5. Under GSM networks, select the Data checkmark.
Access Email and Data Services Internationally on CDMA Networks
If data service is available on an international CDMA network, then you only need to set the phone to
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary
for providers on the GSM network. If your phone has automatically selected a GSM network while
traveling, then you will need to set the phone to CDMA to access CDMA data services. (See Enable
Global Roaming Mode.) Visit sprint.com/sww for a list of services available in each country.
Contact Sprint for Assistance with
International Service
If you experience any issues with voice or data services while outside of the United States, Sprint
offers customer support 24 hours a day. In the event that you do experience an issue, try the
following actions:
First try powering your phone off and then back on; this will force your phone to reregister with
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the network.
Try manually selecting another network. Information for selecting networks can be found in the
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phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your
issue as quickly as possible:
Your wireless phone number.
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The city and country you are traveling in.
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Any error message that displays on your phone or that you heard when trying to place a call.
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If the issue is with data, were you able to place voice calls?
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If the issue is with voice service, were you able to access data?
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Global Services
Apps > Settings > CONNECTIONS tab.
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