Troubleshooting - Dell D1000 User Manual

FAQs of Dell Dual Video USB 3.0 Docking Station- D1000

Troubleshooting

There is no video on the monitor
attached to the dock.
The video on the attached monitor
is distorted or corrupted.
The video on the attached monitor
is not displaying in extended mode.
The audio jacks are not functioning. Check the settings under Control Panel\All Control Panel
USB ports are not functioning on
the docking station.
HDCP content is not able to
display on the attached monitor.
Displaylink Driver is not able to install.
Laptop failed to boot with dock
connected.
Suggested Solutions
Check the video connection cables.
Unplug from the power, wait 10 seconds, and then reconnect.
Check video connection cables.
Check the video resolution under Control Panel Items\
Display\Change Display Setting.
Change the settings by either:
• Configuring under Control Panel Items\Display\
Change Display Setting.
• Switch by cycling the "
Items\Sound to make sure the USB Audio device is available
and set to default. Right click to show all available options.
Unplug from the power, wait 10 seconds, and then reconnect.
Update to the latest USB 3.0 host controller driver.
HDCP content support is currently not available.
Get the driver by either:
• Downloading the latest driver from the Displaylink website or
• Connect to Windows Update with Docking station.
(by using Wi-Fi or Ethernet port of the laptop).
Remove all USB devices connected to the dock; some
unqualified boot devices may cause lock up at boot screen.
+P".

11