Troubleshooting Guide - Shark S7000 Series Owner's Manual

Troubleshooting Guide

PROBLEM
The Shark Multi-Function
®
Steam Mop Lite will not
turn-on.
The unit will not make steam.
The Shark Multi-Function
®
Steam Mop Lite leaves water
on the floor.
The Shark Multi-Function
®
Steam Mop Lite left a white
spot on the floor.
Floors are cloudy, streaky or
spotty after steaming.
The Shark Multi-Function
®
Steam Mop Lite is hard to
push.
14 1 800 798-7398
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
Is there water in the water tank? If not, add water to your steam mop following
instructions on page 4.
When using the unit in the handheld mode, ensure that you are holding the
handheld unit horizontally to optimise the steam output. Do not hold the
handheld unit vertically as this will impede steam production. Use the hose with
your chosen accessory to reach difficult areas and above floor cleaning whilst
maintaining the horizontal position of the handheld unit.
If the unit still does not make steam, follow the instructions on page 13 to clean
the nozzle.
Check to see if your cleaning pad is too wet. We recommend you unplug the
steam mop and change the cleaning pad.
Make sure the cleaning pad is attached correctly.
Do not leave your steam mop on the floor with a damp or wet cleaning pad.
If you're using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pad might be dirty. Change the cleaning pad.
If you washed the cleaning pad with powder detergent, then your pad could be
damaged and require replacement. Replacement pads are available at www.
sharkclean.com.
This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount of
water, it may not be wet enough to rinse off the accumulation that the steam
is bringing to the surface. We suggest rinsing the floor with nothing but water,
letting it dry, and then steam mopping again with a clean pad. One or more
rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix of one part
vinegar and two parts water.
Make sure the cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. If so, replace the cleaning
pad.