Troubleshooting - Teradek CUBE Reference Manual

Troubleshooting

1. Power/Connection Issues
SYMPTOM
Cube will not power on.
VID LED stays off, ENC LED
cycles orange to red
VID LED stays orange
2. Audio/Video Streaming
SYMPTOM
Cannot open video stream
Video stream is breaking up,
freezing.
VLC video latency is more than a
second.
Video to iPad has more than a ten
second delay.
My video stream does not have
audio.
3. Networking/ Web UI
SYMPTOM
Cannot Connect to Cube (Ad Hoc
mode).
Page | 39
CAUSE
Power cable may be connected
incorrectly. External battery may be
discharged.
No video input is detected.
Resolution mismatch.
CAUSE
Cube may not be encoding. Stream
URL may be incorrect.
Bitrate/resolution is set too high for
the network‟s available bandwidth.
VLC‟s buffer (by default) is set to 1.2
seconds.
HTTP Live mode is enabled.
Audio is disabled or Quickview
stream is being used.
CAUSE
May be disconnected from network,
network settings may be incorrect.
Version 2 Dec „11 © Teradek, LLC 2011. All rights reserved.
REMEDY
-Remove video cable.
Verify power cable or battery plates are
connected and cables are not damaged.
-Check battery charge.
Verify that your source is connected to
Cube. Check cables for damage.
On some cameras, video output must
be enabled on the camera.
Change Cube‟s input format to match
your source (See Video Setup, page
24). Alternately, set the input format to
„Auto.‟
REMEDY
Verify that Cube is encoding (ENC LED
is green). If ENC LED is red, but VID is
green, wait for encoder to start.
Verify stream URL is correct. Stream
URL is available to copy on the
Dashboard page (see page 23).
Lower the bit rate and or resolution to
avoid lost/late video data. See Encoder
Controls, page 18.
Reduce the buffer size. See
http://forum.teradek.com under the
Tutorials section for instructions.
Enable the Quickview stream and use a
third party video player. See page 11.
Enable audio (embedded or analog) on
the Device Settings page (see page 24).
NOTE: audio is not currently supported
for Quickview stream.
REMEDY
-Verify you are connected to Cube‟s
wireless network (see Ad Hoc
instructions, page 8). Check that Cube
Wifi LED is green.
-Verify your computer is set to DHCP or
has an IP address in the 172.16.x.x