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FOR DEALERS: Communication is key When servicing CORE Product, it is helpful to have any information on the behavior of the returned product. When the product is returned, the person responsible for accepting the product back can greatly assist the service technician by asking a few questions. Some suggested questions are written below: Is it a satisfaction guarantee return? Is the product, itself, not functioning correctly? If so, please describe. Is the charger not charging the Power Cell? Is the Power Cell not functioning properly? ...
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Most Common Issues ‐ Solutions Symptoms Initial Initial Solution Alternate Alternate Diagnosis Diagnosis Solutions See Page 16 Product is running but doesn’t Gears and See Pages 11‐12 Controller Page 16 See Pages 11-12 move blades. Blades Motor Pages 9‐10 See Pages 9-10 See Page 16 Product doesn’t run at all Motor See Pages 9‐10 Controller Page 16 See Pages 9-10...
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Basic Power Cell and Charger Troubleshooting Issue Diagnosis Verification Charger lights do not illuminate Defective Charger N/A – Replace Charger Charger lights do not change when Defective Charger Plug a known functional Power Cell into Power Cell is engaged in Charger Defective Power Cell Charger to test Charger. If problem persists, Charger is defective, and should be replaced. If plugging in known functional Power Cell changes lights, then returned Power Cell is bad and should be replaced Power Cell will not run Product Defective Power Cell Plug Power Cell into a known functional Defective Charger Product. If problem persists, Power Cell is defective, and should be replaced. If known functional Product runs, Power Cell is good, and returned product should be further diagnosed.
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Basic Power Cell and Charger Operation CRC 6500 Rapid Charger Charging Fully Charged Green...
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Basic Power Cell and Charger Operation CSC 6500 Standard Charger Charging Fully Charged Green...
Motor Disassembly Tools Required ‐ Electric Drill‐ Torque Bits‐T20,T25,T15 ‐ Needle Nose Pliers Remove assist handle, along with shaft clamp screws. Disconnect phase and hall wires from motor. Visual Remove Cover Plate. Visual Remove Felt Wiper. Now Remove Blades and Gears. Disconnect from Hedge Trimmer Clamp, and exchange.
Motor Assembly Tools Required ‐ Electric Drill ‐ Needle Nose Pliers ‐ T‐20 Security Bit‐ for clamp screws Hardware Required SCREW, MACH, PH TORX, BO, ‐ 4 10‐32 X 1.000 CLAMP ‐ 4 NUT, HEX, ZPS, NYLOC,10‐32 ‐ Motor/Gear box assembly‐ ‐ Clamp‐ Shaft‐ and Grip Handle assembly 1. Attach Phase, and Hall wires to the motor. As Shown in Pic 1‐3. 2. Tighten down clamp with four 10‐32 x 1.000 screws...
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Gear/Blade Assembly Hardware Required ‐ 2 Wear Washers ‐ 2 Blades – 2 blade supports (top, bottom) ‐ (2) ¼ ‐ 20x .625 Flathead Machine Screws ‐ Cam Gear ‐ Motor/gear box assembly ‐ Grease Tools Required ‐ Brush ‐ Allen Wrench‐ hex 5/32 1. Place first WEAR WASHER (pic 2) 2. Screw down Blade Support (pic 3) 3. Place first BLADE (bend down‐ pic 4) 4. Brush with grease‐ then spin on CAM GEAR (pics 5,6) 5. Brush again‐ then place second BLADE (pics 7,8) 6. Rotate CAM GEAR one complete turn to ensure gears spin freely, and blades are following both CAMS, leave gear so cam is to the extreme left, or right, to Leave the smallest gap possible in slots. (pic 8) 7. Add grease to back corners. (pic 9) 8. Place second Wear Washer. (pic 9)
Gear/Blade Assembly TOOLS REQUIRED ‐ Electric Drill‐ ‐ Bits: T15 Bit: T20 Place 7 Blade Spacers in slots (pic 1) 2. Place BOTTOM SUPPORT BAR (pic 2) Apply 248 Loctite to the threads of seven, 8‐32 X .500 Pan Head Torx Machine Screws and fasten the support bar. (pics 2 & 3) Add Felt wiper (pic 4) Assemble the Cover Plate to the Gear box with 6 Plastite Pan Head Torx, ZPS #4 x .625 screws. (pic 5)
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Assist Handle / Blunt Assembly TOOLS REQUIRED ‐Bit: T20 ‐Bit: 3/32 hex 1. Place HT HANDLE, and install two #10 X .750 Flat Head Torx Plastite Screws, on the MOTOR Side, install two #10 X .625 Flat Head Torx Plastite Screws on the BLADE side. Large Gap 2. Place BLUNT as shown in (pic 2), and install three 8‐32 X .250 Flat Head Torx Machine Screws Small Gap...
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Power Housing / Grip Handle Disassembly Take apart the power housings using a T20 bit. Disconnect the wire connector on the controller leading to the grip handle. Dis‐assemble the grip handle using a T18 torque bit on the little screws, and a T25 on the clamps. ...
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Power Housing / Grip Handle Assembly HARDWARE AND PARTS REQUIRED: ‐RIGHT SIDE OF RH GRIP “B” ‐(2) SHAFT CLAMPS ‐(2) 10‐32 5/16 NUT ‐(1) 10‐32 ¾ BOLT ‐(1) 10‐32 5/8 BOLT ‐(4) RIGHT HAND GRIP SCREW ‐TRIGGER ‐TRIGGER SPRING TOOLS: ‐(2) ELECTRIC/SCREW GUN, T25 AND T18 BITS 1. Place the 5/8” bolt through the shaft clamp hole on the rear of handle, and the 3/4” bolt through the shaft clamp on the front part of the handle. Using the T25 bit, tighten the shaft clamps so the grip handle is snug to the shaft. 2. Place the lockout lever on the post as shown in picture 2, with the spring pre‐loaded. 3. Place the Trigger down on it’s post with the spring preloaded, as shown in picture 3. 4. Route wire back to Power Housing and plug wire connector back into Controller.
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Power Housing Assembly / Controller Install HARDWARE AND PARTS REQUIRED: (8) 8‐32 STANDARD NUTS (4) 8‐32 1 ¼” BOLTS (4) 8‐32 1 ¾” BOLTS TOOLS NEEDED: ELECTRIC/SCREW GUN W/ T20 BIT‐ NEEDLE NOSE PLIERS 1. Plug Wires into Controller as Shown in Picture 1 and Slide controller into slot in Power Housing 2. Route Wires through Power Housing as shown in Picture 2. Make sure Wires are clear of Power Housing Areas that may lead to pinching. 3. Place Power Sleeve into Power Housing and lower opposite Power Housing on as shown in picture 3. Make sure Controller, Wires and Power Sleeve are all aligned in there respective slots. 4. Bolt the housings together, starting with the 1 ¼” bolts in the front four locations, and finishing with the remaining four in the rear.
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