NETGEAR WAC720 User Manual
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NETGEAR WAC720 User Manual

Prosafe dual-band wireless ac
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See also: Reference Manual , Installation
ProSAFE Dual-Band Wireless AC
Access Points WAC720 and WAC730
Us e r Manual
March 2016
202-11624-04
350 East Plumeria Drive
San Jose, CA 95134
USA

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  • Page 1 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Us e r Manual March 2016 202-11624-04 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.

  • Page 3: Table Of Contents

    Contents Chapter 1 Hardware Setup Unpack Your Access Point ..........7 Hardware Description .
  • Page 4 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Enable Rogue AP Detection ......... . . 49 Schedule the WiFi Radios to Be Turned Off.
  • Page 5 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Configure a New QoS Policy ........106 Modify a QoS Policy .

  • Page 6: Chapter 1 Hardware Setup

    Note: Firmware updates with new features and bug fixes are made available from time to time at downloadcenter.netgear.com. Some products can regularly check the site and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this guide, you might need to update your firmware.

  • Page 7: Unpack Your Access Point

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Unpack Your Access Point Your package contains the following items: • ProSAFE Dual-Band Wireless AC Access Point • Straight-through Category 5 Ethernet cable • Ceiling and wall installation kit • Installation guide Contact your reseller or customer support in your area if any parts are missing or damaged.

  • Page 8: Rear Panel

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Table 1. Top panel LEDs Item Description Power/Test Off Power is off. On (green) Power is on. Amber, then blinking A self-test is running or software is being loaded. green During startup, the LED is first steady amber, then goes off, and then blinks green before turning steady green after about 45 seconds.

  • Page 9: Bottom Panel With Product Label

    Power socket for an optional 12 VDC, 2.5A power adapter. Note: The WAC720 access point can support up to two optional 2.4 GHz/5 GHz dual-band antennas. The WAC730 access point can support up to three optional 2.4 GHz/5 GHz dual-band antennas.

  • Page 10: Chapter 2 Initial Setup

    Initial Setup This chapter covers the following topics: • What You Need Before You Begin • Install and Configure the Access Point • Test Basic WiFi Connectivity • Mount the Access Point...

  • Page 11: What You Need Before You Begin

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 What You Need Before You Begin You must consider the following guidelines and requirements before you can set up your access point. System Requirements Before installing the access point, make sure that your system includes the following: •...

  • Page 12: Ethernet Cabling Requirements

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 • Placing an external antenna in a vertical position provides best side-to-side coverage. Placing an external antenna in a horizontal position provides best up-and-down coverage. (An external antenna does not come standard with the access point.) If you are using multiple access points, it is better if adjacent access points use different radio frequency channels to reduce interference.

  • Page 13: Requirements For Entering Ip Addresses

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Requirements for Entering IP Addresses IP addresses assigned to the access points must follow the following requirements for IPv4 and IPv6 addresses. IPv4 The fourth octet of an IP address must be between 0 and 255 (both inclusive). This requirement applies to any IP address that you enter on the access point’s web management...

  • Page 14: Connect The Access Point To A Computer

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Connect the Access Point to a Computer Tip: Before you place the access point in an elevated position that is difficult to reach, first set up and test the access point to verify WiFi network connectivity.

  • Page 15: Log In To The Access Point

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Log In to the Access Point The default IP address of your access point is 192.168.0.100. By default, the access point functions as a DHCP client. If the access point is installed in a network that includes a DHCP server, the IP address of the access point is issued by the DHCP server.
  • Page 16 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. Click the Login button. The web browser displays the General page under the Configuration tab. If you are...

  • Page 17: Disable The Cloud Mode For A Standalone Access Point

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The web browser displays the General page under the Configuration tab. If you are using the access point as a standalone access point or as an access point with a wireless...

  • Page 18: Configure Basic General System Settings

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Next to Cloud Enabled, select the No radio button. Click the Apply button. The access point restarts with factory default settings but retains its IP configuration and management VLAN. The access point is now ready for standalone operation with a full web management interface.

  • Page 19: Configure Time Settings

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Configure the settings as described in the following table. Setting Description Access Point Name This unique name is the access point NetBIOS name. The name is printed on the rear label of the access point. The default is netgearxxxxxx, in which xxxxxx represents the last 6 digits of the access point MAC address.
  • Page 20 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 A login window opens. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. Select Configuration > System > Basic > Time.

  • Page 21: Configure The Ipv4 Settings

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Configure the IPv4 Settings Note: For information about how to configure the IPv6 settings, see Configure IPv6 Settings on page 95. WARNING: If you enable the DHCP client, the IP address of the access point changes when you click the Apply button, causing you to lose your connection to the access point.

  • Page 22: Configure The Basic Wifi Settings

    A DNS server is a host on the Internet that translates Internet names (such as www.netgear.com) to numeric IP addresses. Typically your ISP transfers the IP address of one or two DNS servers to your access point during login. If the ISP...
  • Page 23 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 802.11bg/ng/bgn Configure WiFi Settings  To configure the 802.11bg/ng/bgn WiFi settings: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.
  • Page 24 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 When you change the WiFi mode, the Turn Radio On check box is automatically cleared, and all fields, buttons, and menus on the page are masked out. Turn on the radio by selecting the Turn Radio On check box.
  • Page 25 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Descriptions 11ng and 11bgn modes MCS Index / Data From the menu, select a Modulation and Coding Scheme only Rate (MCS) index and transmit data rate for the WiFi network. The default setting is Best.
  • Page 26 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Select Configuration > Wireless > Basic > Wireless Settings. Select the WiFi mode in the 5 GHz band: • 11a. 802.11n-compliant devices can connect to the access point because they are backward compatible.
  • Page 27 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Specify the remaining WiFi settings as described the following table. Setting Descriptions Wireless Network Name Enter a 32-character (maximum) service set identifier (SSID); the characters are (SSID) case-sensitive. The default is NETGEAR_11ac. The SSID assigned to a WiFi device must match the access point’s SSID for the WiFi device to communicate...

  • Page 28: Test Basic Wifi Connectivity

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Descriptions Output Power From the menu, select the transmission power of the access point: Full, Half, Quarter, Eighth, Minimum. The default is Full. Note: Increasing the power improves performance, but if two or more access points are operating in the same area and on the same channel, interference can occur.

  • Page 29: Mount The Access Point

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Mount the Access Point The following sections explain how to mount your access point. We recommend that you review the information in WiFi Equipment Placement and Range Guidelines on page 11 before you mount the access point at its permanent position.
  • Page 30 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Before mounting the access point in a high location, first set up and test the access point to verify WiFi network connectivity. If you are mounting the access point on a hard ceiling, use the wall installation instructions.
  • Page 31 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Twist the access point to hang it from the ceiling rail. Secure the access point to the ceiling rail using the T-bar screw. Initial Setup...

  • Page 32: Wall Installation

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Wall Installation The best location for wall installation is at the center of your WiFi coverage area, and within line of sight of all mobile devices. Make sure that the top (the dome side) of the access point is directed toward the users and not the wall.
  • Page 33 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Using the wall anchors and screws, attach the wall mounting bracket to the wall where you previously marked. The following figures show a side view of the wall. The left figure includes a schematic view of the wall mounting bracket.
  • Page 34 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Note: Although the product package includes four wall anchors and screws, two screws are sufficient to attach the wall mounting bracket as shown in the previous figure. However, if you prefer, you can use four screws and insert them through the mounting holes in the corners of the wall mounting bracket.

  • Page 35: Chapter 3 Wifi Configuration And Security

    WiFi Configuration and Security This chapter describes how to configure the WiFi features of the access point. The chapter includes the following sections: • WiFi Data Security Options • WiFi Security Profiles • Configure and Enable WiFi Security Profiles • Configure RADIUS Server Settings •...

  • Page 36: Wifi Data Security Options

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 WiFi Data Security Options Indoors, computers can connect over 802.11ac WiFi networks at a maximum range of 300 feet. Typically, a access point inside a building works best with devices within a 100-foot radius.

  • Page 37: Wifi Security Profiles

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 impossible to compromise. You can also use a combination of Temporal Key Integrity Protocol (TKIP) and AES encryption. WPA2-PSK uses a pre-shared key (PSK) for authentication. For more information, see Configure and Enable WiFi Security Profiles...

  • Page 38: Configure And Enable Wifi Security Profiles

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 • Data encryption Select the data encryption that you want to use. The available options depend on the network authentication setting (otherwise, the default is None). The data encryption settings are explained in Configure and Enable WiFi Security Profiles on page 38.
  • Page 39 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 In the address bar, enter the IP address of the access point. A login window opens. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
  • Page 40 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Enable The check box that specifies whether the security profile is enabled. If you select the check box and click the Apply button, the security profile is enabled. Note: You cannot disable security profile #0 (NETGEAR) for either radio band.
  • Page 41 Enter a unique name of the security profile that makes it easy to recognize the profile. The default names are NETGEAR, NETGEAR-1, NETGEAR-2, and so on, through NETGEAR-7. You can enter a value of up to 32 alphanumeric characters. Wireless Network Name The WiFi network name (SSID) for the security profile.
  • Page 42 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Network Authentication Open System This is the default setting. An open system does not provide and Data Encryption any security or encryption. Note: The data WPA2 with Configure the RADIUS server settings and select AES or...

  • Page 43: About Wpa2 With Radius And Wpa & Wpa2 With Radius

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Mode Select the Mode check box to enable the selection of QoS policies and bandwidth limits. Policy Details Select a QoS policy from the Incoming menu, Outgoing menu, or both menus.

  • Page 44: About Wpa2-Psk And Wpa-Psk & Wpa2-Psk

    Descriptions Advanced Encryption Standard (AES) is the standard encryption method used with WPA2. Note: Although some WiFi clients might support AES with WPA, the WAC720 and WAC730 access points do not support WPA with AES. TKIP + AES The TKIP + AES encryption method is supported both for WPA and WPA2. Broadcast packets use TKIP.

  • Page 45: Change The Qos Policy For A Wifi Security Profile

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Change the QoS Policy for a WiFi Security Profile  To change the QoS policy for a WiFi security profile: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.
  • Page 46 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 A login window opens. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. Select Configuration > Security > Advanced > RADIUS Server Settings.

  • Page 47: Restrict Wifi Access By Mac Address

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Descriptions Primary IPv4 Address or Enter the IP address of the primary RADIUS server for Accounting Server IPv6 Address accounting. Port Enter the number of the UDP port on the access point that is used to access the primary RADIUS server for accounting.
  • Page 48 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The user name is admin. The default password is password. The user name and password are case-sensitive. Select Configuration > Security > Advanced > MAC Authentication. You can configure access control for 802.11 bg/ng/bgn devices, 802.11 a/a-na-ac devices, or both types of devices.

  • Page 49: Enable Rogue Ap Detection

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 • Enter MAC addresses manually by doing the following: a. Enter a MAC address directly in the Trusted Wireless Stations table. b. Click the Add button. • Import a list of trusted MAC addresses by doing the following: a.
  • Page 50 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730  To enable rogue AP detection: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.

  • Page 51: Schedule The Wifi Radios To Be Turned Off

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 b. Click the Move button to transfer the MAC addresses from the Unknown AP List to the Known AP List. To import a list of known APs, do the following: a. Click the Replace or Merge button.

  • Page 52: Configure Basic Wifi Quality Of Service

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Specify the settings as described in the following table. Setting Description Wireless Scheduling Select the Enable radio button to enable the timer. By default, the Disable radio button is selected. Radio Off Schedule Select check boxes to specify the days when you want to schedule the radios to be turned off.
  • Page 53 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730  To configure basic WiFi QoS: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.

  • Page 54: Chapter 4 Management And Monitoring

    Management and Monitoring This chapter describes how to use the management and monitoring features of the access point. The chapter includes the following sections: • Enable Remote Management • Upgrade the Access Point Software • Manage the Configuration File or Reset to Factory Defaults •...

  • Page 55: Enable Remote Management

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Enable Remote Management Both Simple Network Management Protocol (SNMP) and the remote console Secure Shell (SSH) are enabled by default, which allows for remote management of the access point from a client running SNMP management software, as well as from an SSH client. The Telnet console is disabled by default.

  • Page 56: Secure Shell And Telnet Management

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Read-Write Enter the community string to allow the SNMP manager to read and write the Community Name access point’s MIB objects. The default is private. Trap Community Enter the community string to allow the SNMP manager to send traps. The default Name is trap.

  • Page 57: Manage The Access Point Over A Telnet Connection

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Your settings are saved. Manage the Access Point over a Telnet Connection  To manage the access point over a Telnet connection: Connect an Ethernet cable to the console port of the access point.

  • Page 58: Upgrade The Access Point Software

    Upgrade the Firmware Over a Web Browser  To use a web browser to upgrade the access point firmware: Download the new software file from the NETGEAR website and save it to your hard disk. If necessary, unzip the new software file.

  • Page 59: Upgrade The Firmware Over A Tftp Server

    To use this method, you need access to a TFTP server.  To use a TFTP server to upgrade the access point firmware: Download the new software file from the NETGEAR website and save it to your hard disk. Place the software file in your TFTP server location.

  • Page 60: Manage The Configuration File Or Reset To Factory Defaults

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 In the address bar, enter the IP address of the access point. A login window opens. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.

  • Page 61: Save The Configuration

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Save the Configuration  To save your settings: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.

  • Page 62: Restore The Access Point To The Factory Default Settings

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Click the Choose File button and locate and select the backup configuration file (the file name is config). IMPORTANT: During the restoration process, do not try to go online, turn off the...
  • Page 63 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Use the Web Management Interface to Restore Factory Default Settings  To restore the factory default settings using the web management interface: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.

  • Page 64: Reboot The Access Point Without Restoring The Default Configuration

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730  To restore the factory default settings using the Reset button: Using a sharp object, press and hold the Reset button for about five seconds (until the Test LED blinks rapidly) to reset the access point to factory defaults settings.

  • Page 65: Change The Administrator Password

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Change the Administrator Password The default password is password. We recommend that you change this password to a more secure password. You cannot change the administrator login name (admin). The ideal password contains no dictionary words from any language and is a mixture of letters (both uppercase and lowercase), numbers, and symbols.

  • Page 66: Manage User Accounts

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Manage User Accounts The admin user account is the default user account, which you cannot delete. However, you can add other user accounts, modify them, and delete them. Users for whom you set up an account can access the web management interface with read-only or read/write privileges.

  • Page 67: Change The Name For A User Account

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Configure the settings in the upper part of the page as described in the following table. Setting Description User Name Enter a new user name. Password Enter a password between 4 and 12 characters in length.

  • Page 68: Change The Privilege For A User Account

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Change the Privilege for a User Account  To change the privilege for a user account: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.

  • Page 69: Delete A User Account

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The password is reset to the default password, which is password. Click the Apply button. Your settings are saved. Note: If you want to modify a password, delete the user account, and then recreate the user account with the password of your choice.

  • Page 70: Monitor The Access Point

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. Select Configuration > System > Advanced > Syslog.
  • Page 71 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730  To view the System page: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.
  • Page 72 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Wireless MAC Address The MAC address of the access point’s 2.4 GHz WiFi radio. for 2.4 GHz Wireless MAC Address The MAC address of the access point’s 5 GHz WiFi radio.

  • Page 73: View Dashboard Information

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Current Wireless Settings for 802.11 bg/ng/bgn Current Wireless Settings for 802.11 a/a-na-ac Access Point Mode The WiFi operation mode of the access point for the radio band. By default, the mode is 11bgn for the 2.4 GHz radio band and 11a-na-ac for the 5 GHz radio...
  • Page 74 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 To view more information, point to a graph. To view real-time information for 5 GHz clients and traffic, click the 5 GHz button. By default, the 2.4 GHz button is selected.
  • Page 75 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Select Monitoring > Dashboard. The Dashboard page displays. Click the Ensemble button. The Dashboard page displays information for the access point in ensemble mode. The upper figure shows the left and middle of the page. The lower figure shows the right of the page.

  • Page 76: Monitor Wifi Clients

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 To view historical traffic information for the past 24 hours, click the Traffic button in the lower right of the page. By default, the Clients button is selected and the page shows historical client information.
  • Page 77 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The Wireless Stations table shows the information for each device. For information about these and more fields, see the following table. To update the list, click the Refresh button. If the access point is rebooted, the WiFi station data is lost until the access point rediscovers the devices.

  • Page 78: View The Activity Log

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Recv. Bytes The number of bytes received on the WiFi station since it last started. Trans. bytes The number of bytes transmitted by the WiFi station since it last started.

  • Page 79: View The Traffic Statistics

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 View the Traffic Statistics The Statistics page displays information for both wired (LAN) and WiFi (WLAN) network traffic.  To display the Statistics page: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.

  • Page 80: Set Up And Manage Ensembles

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The following table explains the fields of the Statistics page: Setting Description Wired Ethernet Packets The number of packets received and transmitted over the Ethernet connection since the access point was restarted.

  • Page 81: Configure And Enable Ensemble Mode

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 An ensemble can be formed between two more APs if the following conditions are met: • The APs are of the same model. • The APs use the same country or region settings and the same radio mode.

  • Page 82: Manage An Ensemble

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Manage an Ensemble You can manage an ensemble through the master access point’s web management interface or you can specify a computer with an IP address in the same subnet as the management IP address.
  • Page 83 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Configure Ensemble Security With a Passphrase By default, access points can become members of an ensemble without using authentication. That is, when access points form an ensemble, they do not authenticate each other.
  • Page 84 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Specify an Ensemble’s Channel Assignment Settings Before you enable automatic channel assignment for an ensemble (see Manage Automatic Channel Assignment for an Ensemble on page 85), you might want to specify a custom channel interference limit, which triggers channel reassignment.
  • Page 85 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Manage Automatic Channel Assignment for an Ensemble You can enable automatic channel assignment for an ensemble. The assignment is based on the channel assignment settings (see Specify an Ensemble’s Channel Assignment Settings on page 84).
  • Page 86 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 To select channels that must remain static, do the following: a. For each channel that must remain static, select the check box in the Assign to Static column. b. Click the Apply button.
  • Page 87  To upgrade firmware of ensemble members from a downloaded image: Download the new software file from the NETGEAR website and save it to your hard disk. If necessary, unzip the new software file.
  • Page 88 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The Member Selection table shows the members of the ensemble, including the firmware versions of the members. Click the Browse button. A pop-up window opens. Navigate to and select a firmware file to upload.
  • Page 89  To upgrade firmware of ensemble members using a TFTP server: Download the new software file from the NETGEAR website and save it to your hard disk. Place the software file in your TFTP server location.

  • Page 90: Monitor An Ensemble

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 An Alert pop-up window opens. The firmware is uploaded to the master access point’s memory. Note: The firmware is uploaded to but not upgraded on the master access point. However, in...
  • Page 91 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The user name is admin. The default password is password. The user name and password are case-sensitive. Select Monitor > Ensemble > Access Point. Click the Refresh button. The information on the page refreshes.
  • Page 92 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Click the Refresh button. The devices connected to the ensemble display, listed by MAC address. Monitor the Access Points and Networks Neighboring the Ensemble You can display the access points (and their associated WiFi networks) that are the neighbors of the ensemble.
  • Page 93 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 • Both. Both the access points that are in the ensemble and that are not in the ensemble are displayed. (The following figure shows this option.) Management and Monitoring...

  • Page 94: Chapter 5 Advanced Configuration

    Advanced Configuration This chapter describes how to configure the advanced features of the access point. The chapter includes the following sections: • Configure IPv6 Settings • Configure Spanning Tree Protocol, 802.1Q VLAN, and Link Layer Discovery Protocol • Configure Bonjour •...

  • Page 95: Configure Ipv6 Settings

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Configure IPv6 Settings The access point supports IPv6. You can manage the access point from an IPv6 address. The access point can also function as an IPv6 DHCP client. Note: For information about how to configure the IPv4 settings, see Configure the IPv4 Settings on page 21.

  • Page 96: Configure Spanning Tree Protocol, 802.1Q Vlan, And Link Layer Discovery Protocol

    A DNS server is a host on the Internet that translates Internet names (such as www.netgear.com) to numeric IP addresses. Typically your ISP transfers the IP address of one or two DNS servers to your access point during login. If the ISP...
  • Page 97 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The 802.1Q VLAN protocol on the access point logically separates traffic on the same physical network. The access point supports the following types of VLANs: • Untagged VLAN. When the access point sends frames that are associated with the untagged VLAN from its Ethernet interface, those frames are untagged.

  • Page 98: Configure Ethernet Lldp

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Specify the settings as described in the following table. Setting Description Spanning Tree Protocol Spanning Tree Protocol Select the Enable radio button to enable STP to prevent path redundancy. By default, the Disable radio button is selected.

  • Page 99: Configure Bonjour

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730  To turn off LLDP: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.

  • Page 100: Configure Advanced Wifi Settings

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 The user name is admin. The default password is password. The user name and password are case-sensitive. Select Configuration > System > Advanced > Bonjour. Select the Disable radio button. Click the Apply button.
  • Page 101 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Next to Antenna, select a radio button to specify whether the settings apply to the default internal antenna or to one or more optional external antennas: • Internal. Enables the internal antenna. This is the default setting.
  • Page 102 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Beacon Interval (100–1000) Enter the interval between 100 ms and 1000 ms for each beacon transmission, which allows the access point to synchronize the WiFi network. The default setting is 100.

  • Page 103: Configure Advanced Quality Of Service Settings

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Click the Apply button. Your settings are saved. Configure Advanced Quality of Service Settings For most networks, the default Quality of Service (QoS) queue settings work well. For information about how to configure basic QoS, see Configure Basic WiFi Quality of Service on page 52.
  • Page 104 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730  To configure advanced QoS: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.
  • Page 105 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description cwMin Enter the minimum contention window (cwMin) value that specifies the upper limit (in milliseconds) of a range from which the initial random back-off wait time is determined. Decreasing this value increases the priority of the queue. The value for cwMin must be lower than the value for cwMax.

  • Page 106: Configure And Manage Quality Of Service Policies

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Configure and Manage Quality of Service Policies The access point lets you configure and apply QoS policies to WiFi clients. In each QoS policy, you can specify multiple classifications (match clauses) and apply traffic to eight...
  • Page 107 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 You can configure QoS policies for 802.11 bg/ng/bgn devices, 802.11 a/a-na-ac devices, or both types of devices. From the Create Policy menu, select NEW. If you did not yet set up any QoS policies, NEW is the only selection possible.
  • Page 108 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Match Frame IP DCSP From the Match Classifications menu, select the DSCP marking Fields and Match against which the information in the IP header must be matched: Classifications •...
  • Page 109 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Match Frame Source MAC In the Match Classifications field, select or enter the source MAC Fields and Match address against which the information in the IP header must be Classifications matched.
  • Page 110 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Setting Description Apply From the Apply Classification menu, select the traffic class that must be applied to the Classification packets that match the selection in the Match Classifications field: • Best Effort(0) •...

  • Page 111: Modify A Qos Policy

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Modify a QoS Policy  To modify a QoS policy: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable.

  • Page 112: Configure Load Balancing

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Select Configuration > Wireless > Advanced > QoS Policies. The QoS Policies page displays. From the Create Policy menu, select the policy that you want to delete. Click the Delete Policy button.

  • Page 113: Manage Captive Portals

    Internet through the access point. The access point supports two captive portal instances (NETGEAR and NETGEAR-1). You can create up to six splash plages (three per captive portal profile). However, for each captive portal instance, only one splash page can be active at any time.

  • Page 114: Specify Captive Portal Profile Settings And Enable The Captive Portal Instance

    Specify Captive Portal Profile Settings and Enable the Captive Portal Instance For each of the two captive portal instances (NETGEAR and NETGEAR-1), you can specify the type of captive portal (HTTP or HTTPS), whether users are redirected to a website, the idle time-out settings, and the user authentication mode.
  • Page 115 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Select the radio button to the left of the WiFi network name (SSID) with which you want to associate the captive portal. Click the Edit button. Specify the profile settings as described in the following table.
  • Page 116 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Field Description Session Timeout (0-1440 minutes) Enter the period after which a captive portal session is automatically terminated and a user is logged out. The range is from 0 to 1440 minutes. The default value is 0, which effectively disables the session time-out.

  • Page 117: Add User Accounts To The Local Database For Captive Portal Access

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 If the Admin Mode check box is cleared, the captive portal instance is administratively disabled and does not become available after you select the instance for a WiFi security profile. Click the Apply button.

  • Page 118: Upload A Custom Logo

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Enter the name of the user in the Captive Portal User Name field. Click the Apply button. The user is added. Select the user from the user list. Click the Edit button.

  • Page 119: Configure A Default Or Custom Captive Portal Splash Page

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 A login window opens. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. Select Configuration > Captive Portal > Upload Logo.
  • Page 120 A splash page is also referred to as web locale. This name that you specify is for internal management purposes only. A user does not see this name. From the Captive Portal Instances menu, select the captive instance (NETGEAR or NETGEAR-1) with which the splash page must be associated.

  • Page 121: Enable The Global Captive Portal Mode

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Note: If you want to use the default splash page settings, skip this step and go to the next step. Field Description Logo Image Name This menu displays the names of image files that you uploaded (see Upload a Custom Logo on page 118).

  • Page 122: Configure Wifi Bridging

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Select the Enable radio button. Click the Apply button. Your settings are saved. IMPORTANT: Before you can use a captive portal that you configured, you must select the captive portal instance for a WiFi security profile (see Configure and Enable WiFi Security Profiles on page 38).
  • Page 123 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 WiFi client WiFi client AP1 in AP2 in point-to-point point-to-point bridge mode bridge mode Internet LAN segment 1 LAN segment 2 -to-point WiFi network Figure 6. Point • WiFi point-to-multipoint bridge. The access point is the master for a group of bridge-mode access points.

  • Page 124: Configure A Wifi Bridge

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Configure a WiFi Bridge In bridge mode, the access point communicates with one or more other bridge-mode access points. By default, the connection is an open system but you can use WPA2-PSK security to protect this communication.
  • Page 125 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 You can configure up to four profiles. By default, a profile does not provide security (it is an open system), but you can configure WPA2-PSK. The Local MAC Address field is a nonconfigurable field that shows the MAC address of the access point.
  • Page 126 MAC address of the access point. You can configure up to four such security profiles (NETGEAR-WDS-1, NETGEAR-WDS-2, and so on). Note: You can extend the range of a WiFi bridge with NETGEAR WiFi antenna accessories. Advanced Configuration...

  • Page 127: Chapter 6 Troubleshooting

    Troubleshooting This chapter provides information about troubleshooting the access point. After each problem description, instructions are given to help you diagnose and solve the problem. For the common problems listed, go to the section indicated. • Is the access point on? Go to Troubleshoot the Basic Functions on page 128.

  • Page 128: Troubleshoot The Basic Functions

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Troubleshoot the Basic Functions The following sections describe how you can troubleshoot the basic functions of the access point: • Verify the Correct Sequence of Events at Startup • No LEDs Are Lit on the Access Point •...

  • Page 129: The Active Led Or The Lan Led Is Not Lit

    If it is plugged directly into the wall, verify that it is not a switched outlet. Make sure that you are using the correct NETGEAR power adapter that is supplied with your access point.

  • Page 130: You Cannot Configure The Access Point From A Browser

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 • Ping the IP address of the access point to verify that a WiFi connection exists between the WiFi computer and the access point. If the ping fails, check the network configuration...

  • Page 131: When You Enter A Url Or Ip Address A Time-Out Error Occurs

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 When You Enter a URL or IP Address a Time-Out Error Occurs A number of things could be causing this situation. Try the following troubleshooting steps: • Check to see whether other computers on the LAN work correctly. If they do, ensure that your computer’s TCP/IP settings are correct.

  • Page 132: Test The Path From Your Computer To A Remote Device

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 If the path is not working, you see this message: Request timed out If the path is not functioning correctly, one of the following problems could be occurring: Make sure that the Active LED and LAN LED are on. If one or both of these LEDs...

  • Page 133: Problems With Date And Time

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Problems With Date and Time The Time Settings page that is accessible through the Configuration > System > Basic > Time menu choices displays the current date and time of day. The access point uses the...
  • Page 134 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Click the Start button to start capturing WiFi packets leaving or entering the access point on the active operating channel. Packets on the 2.4 GHz interface and 5 GHz interface are captured. Normal functioning of the access point is not affected during the packet capture process.

  • Page 135: Appendix A Supplemental Information

    Supplemental Information This appendix provides factory default settings and technical specifications for the ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730. The appendix includes the following sections: • Technical Specifications • Factory Default Settings...

  • Page 136: Technical Specifications

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Technical Specifications Table 4. Technical specifications Feature Description 802.11bg/ng/bgn WiFi specifications 802.11b data rates 1, 2, 5.5, and 11 Mbps, and auto-rate capable 802.11bg data rates 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, 54 Mbps, and auto-rate capable 802.11bgn MCS index...
  • Page 137 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Table 4. Technical specifications (continued) Feature Description 802.11a/a-na-ac WiFi specifications 802.11a data rates 6, 9, 12, 18, 24, 36, 48, 54 Mbps, and auto-rate capable 802.11a/a-na-ac data Data rates for a 20 MHz channel width and an automatic guard interval: rates 0 / 7.2 Mbps, 1 / 14.4 Mbps, 2 / 21.7 Mbps, 3 / 28.9 Mbps, 4 / 43.3 Mbps,...

  • Page 138: Factory Default Settings

    ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Table 4. Technical specifications (continued) Feature Description 802.11 a-na-ac • WPA-PSK & WPA2-PSK encryption • • TKIP Management and Other Specifications Network management • Remote configuration and management through the web management interface, through SNMP, or through Telnet or SSH with the command-line interface (CLI).
  • Page 139 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Note: Pressing the Reset button for a shorter period of time simply causes the access point to reboot. Table 5. Default configuration settings Feature Description Login for management and configuration LAN IPv4 management address 192.168.0.100...
  • Page 140 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Table 5. Default configuration settings (continued) Feature Description Radio and WiFi settings Operating mode Access point, infrastructure mode WiFi access point name netgearxxxxxx, where xxxxxx are the last 6 digits of the WiFi access point MAC address...
  • Page 141 ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730 Table 5. Default configuration settings (continued) Feature Description Preamble type Auto Antenna Internal 802.11d Enabled Maximum WiFi clients Wi-Fi Multimedia (WMM) Enabled WMM powersave Enabled AP EDCA parameters (QoS settings) Configure and Manage Quality of Service Policies on page 106.

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