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Dell inspiron 11 3000 series Service Manual

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Inspiron 11
3000 Series

Service Manual

Regulatory Model: P24T
Regulatory Type: P24T001

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Summary of Contents for Dell inspiron 11 3000 series

  • Page 1: Service Manual

    Inspiron 11 3000 Series Service Manual Regulatory Model: P24T Regulatory Type: P24T001...
  • Page 2 Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names ™...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer..................7 ..............................7 Before you begin ..............................7 Safety instructions ..............................8 Recommended tools 2 After working inside your computer..................9 3 Removing the base cover......................10 ................................10 Procedure 4 Replacing the base cover......................13 ................................
  • Page 4 ................................23 Procedure 12 Replacing the hard drive......................25 ................................25 Procedure ................................25 Post-requisites 13 Removing the power-adapter port..................26 ................................26 Prerequisites ................................26 Procedure 14 Replacing the power-adapter port..................27 ................................27 Procedure ................................27 Post-requisites 15 Removing the wireless card....................28 ................................28 Prerequisites ................................
  • Page 5 ................................41 Procedure ................................41 Post-requisites 23 Removing the display assembly....................42 ................................42 Prerequisites ................................42 Procedure 24 Replacing the display assembly................... 45 ................................45 Procedure ................................45 Post-requisites 25 Removing the system board....................46 ................................46 Prerequisites ................................46 Procedure 26 Replacing the system board....................50 ................................
  • Page 6 37 Removing the display back-cover and antenna assembly..........66 ................................66 Prerequisites ................................66 Procedure 38 Replacing the display back-cover and antenna assembly..........67 ................................67 Procedure ................................67 Post-requisites 39 Flashing the BIOS........................68 40 Getting help and contacting Dell..................69 ..............................69 Self-help resources ............................... 69 Contacting Dell...

  • Page 7: Before Working Inside Your Computer

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Recommended Tools

    CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.

  • Page 9: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 10: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Using a plastic scribe, remove the screw cap from the base-cover assembly.
  • Page 11 screws (9) base-cover assembly Pry loose the left side of the base-cover assembly from the palm rest and keyboard assembly. palm-rest and keyboard assembly base-cover assembly Slide the base-cover assembly to the right and release it from the HDMI and USB ports.
  • Page 12 base-cover assembly USB port HDMI port Carefully turn over the base-cover assembly. base-cover assembly palm-rest and keyboard assembly Remove the board.

  • Page 13: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Replace the I/O board. CAUTION: To avoid damage to the computer, ensure that the USB and HDMI port cut-outs on the base-cover assembly is correctly aligned with the USB and HDMI ports on the palm rest and keyboard assembly.

  • Page 14: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 15 battery palm rest and keyboard assembly hard-drive bracket Follow the step 1 procedure in “Removing the I/O board”. Turn the computer over, open the display, and press the power button for five seconds to ground the system board. display power button...

  • Page 16: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Follow the step 4 procedure in “Replacing the I/O board”.

  • Page 17: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 18 latch I/O-board cable base cover screw I/O board securing tab Open the latch and disconnect the I/O-board cable from the I/O board. latch I/O-board cable...

  • Page 19: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the I/O-board cable into the connector on the I/O board and close the latch to secure the cable.

  • Page 20: Removing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.

  • Page 21: Replacing The Memory Module

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the memory-module slot at an angle and press it down until it clicks into place.

  • Page 22: Post-Requisites

    Post-requisites Replace the battery. Follow the procedure from step 2 to step 5 in “Replacing the base cover”.

  • Page 23: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 24 Remove the screws that secure the hard-drive bracket to the hard drive. Lift the hard drive from the hard-drive bracket. hard-drive bracket screws (4) hard drive...

  • Page 25: Replacing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive with the screw holes on the hard-drive bracket.

  • Page 26: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.

  • Page 27: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm rest and keyboard assembly. Align the screw hole on the power-adapter port with the screw hole on the palm rest and keyboard assembly.

  • Page 28: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 29 wireless-card slot wireless card screw antenna cables (2) wireless-card bracket...

  • Page 30: Replacing The Wireless Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it. Align the notch on the wireless card with the tab on the wireless-card slot on the system board.

  • Page 31: Post-Requisites

    notch wireless card wireless-card slot antenna cables (2) wireless-card bracket screw Post-requisites Replace the battery. Follow the procedure from step 2 to step 5 in “Replacing the base cover”. Follow the step 4 procedure in “Replacing the I/O board”.

  • Page 32: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 33 coin-cell battery cable routing guide coin-cell battery palm rest and keyboard assembly...

  • Page 34: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm rest and keyboard assembly. Route the coin-cell battery cable through the routing guide on the speaker.

  • Page 35: Removing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 36 latch touch pad tape Remove the screws that secure the touch pad to the palm rest and keyboard assembly. screws (4) touch pad palm rest and keyboard assembly Slide and lift the touch pad from the palm rest and keyboard assembly. touch pad palm rest and keyboard assembly...

  • Page 37: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the touch pad into the slots on the palm rest and keyboard assembly. Align the screw holes on the touch pad with the screw holes on the palm rest and keyboard assembly.

  • Page 38: Post-Requisites

    Post-requisites Replace the battery. Follow the procedure from step 2 to step 5 in “Replacing the base cover”.

  • Page 39: Removing The Speaker

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 40 speaker coin-cell battery cable routing guide rubber stubs (2)

  • Page 41: Replacing The Speaker

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Insert the rubber stubs on the speaker into the slots on the palm rest and keyboard assembly and snap the speaker into place.

  • Page 42: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 43 screw display-cable bracket display cable latch Open the palm rest and keyboard assembly at an angle. palm rest and keyboard assembly Remove the screws that secure the display assembly to the palm rest and keyboard assembly. Slide and lift the palm rest and keyboard assembly off the display assembly. palm rest and keyboard assembly screws (2) display hinges (2)
  • Page 44 After performing all the steps, we are left with display assembly. display assembly...

  • Page 45: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display back-cover and antenna assembly.

  • Page 46: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 47 latch display cable display-cable bracket screw speaker cable coin-cell battery cable Disconnect the power-adapter port cable from the system board. Open the latches and disconnect the touch-pad cable and keyboard cable from the system board.
  • Page 48 power-adapter port cable touch-pad cable latches (2) keyboard cable Remove the screw that secures the system board to the palm rest and keyboard assembly. Lift the system board off the palm rest and keyboard assembly. system board screw...
  • Page 49 palm rest and keyboard assembly...

  • Page 50: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 51: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 52 palm rest and keyboard assembly...

  • Page 53: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a flat surface with the keyboard facing down. Post-requisites...

  • Page 54: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 55 display bezel display back-cover and antenna assembly...

  • Page 56: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

  • Page 57: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 58 display hinges (2)

  • Page 59: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 60: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 61 Peel off the adhesive tape from the display cable. Open the latch and disconnect the display cable. Lift the display panel off the display back-cover and antenna assembly. adhesive tape display cable latch...

  • Page 62: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the display cable into the connector on the display panel and close the latch to secure the cable.

  • Page 63: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 64 camera cable camera plastic scribe display back-cover and antenna assembly Peel the display cable from the display back-cover and antenna assembly. display back-cover and antenna assembly display cable...

  • Page 65: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the display cable to the display back-cover and antenna assembly. Connect the camera cable to the camera.

  • Page 66: Removing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.

  • Page 67: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean and flat surface. Post-requisites Replace the camera.

  • Page 68: Flashing The Bios

    BIOS: Turn on the computer. Go to www.dell.com/support. Click or tap Product Support, enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 69: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

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