Tapworks Ultra 9 User And Installation Manual
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Tapworks Ultra 9 User And Installation Manual

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See also: User Manual and Installation Instructions
User and Installer Handbook
Tapworks Softener Models Ultra 9, AD11 & AD15
Thank you for choosing Tapworks to supply your
soft water. We are confident that you will be
pleased with your purchase and would encourage
you to read this installation and instruction
handbook thoroughly to ensure maximum
performance from your water softener.
If you should experience any difficulty with your water
softener, please refer to the problem solving checklist at
the back of this handbook. This will help to prevent
unnecessary callouts.
Please
retain this
handbook for
For service, support or technical advice
future
please call our service desk on 0870 429 9019.
reference

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Summary of Contents for Tapworks Ultra 9

  • Page 1 User and Installer Handbook Tapworks Softener Models Ultra 9, AD11 & AD15 Thank you for choosing Tapworks to supply your soft water. We are confident that you will be pleased with your purchase and would encourage you to read this installation and instruction handbook thoroughly to ensure maximum performance from your water softener.

  • Page 3: Identifying Major Parts Of Your Water Softener

    Identifying major parts of your water softener 1 Control Valve Cover and Electronic Faceplate 2 Salt Lid 3 Salt Cabinet 4 Water Softener Valve and Motor 5 Brine Well and Cover 6 Overflow Connection 7 Rim Note Serial Number is required for registration of warranty (located under salt lid).
  • Page 4 Identifying major parts of your water softener (cont) Description Quantity Easy Install Tees G1038 pair (incorporates check valve) By pass set (3 valves) B505 (1) B534 (2) 15mm reducer 39845 (if required) Inlet/Outlet Hoses 803189 Hose Gaskets 803188 Adaptor Elbows 7255583 (with prefitted adaptor ‘O’...

  • Page 5: Installation Of Your Water Softener

    Installation of your water softener (cont) PLANNING AND SITING THE INSTALLATION HARDWATER TAP The installation of a water softener is relatively easy, but we Fitting a separate hard water drinking water tap is recommend that this work is undertaken by a plumber or an currently recommended by the UK Dept of experienced DIY handyman.

  • Page 6: Central Heating Systems

    Maximum system flow 3.18m A Pressure Reducing Valve (if required) If a pressure-reducing valve is required this may be ordered B Bypass Valve from Tapworks: C Inlet Valve Quote Part No.800220 for 1/2” or 15mm pipework D Outlet Valve Quote Part No.800223 for 3/4” or 22mm pipework...
  • Page 7 Step-by-step guide to plumbing the softener Note: If you need to remove the valve cover for ease of inlet and outlet valves and outlet tee, using 15mm reducer if installation simply release the two catches behind the valve required, so that the water supply can be turned back on. cover and tilt top end towards you slowly, taking care not to Use the threaded valves for the inlet and outlet and the pull off the wire connections.
  • Page 8 Step-by-step guide to plumbing the softener (cont) FIT THE INLET AND OUTLET ADAPTOR ELBOWS Remove the plastic plug from the outlet port on the water softener valve, if present. Adaptor elbows are pre-fitted with a single ‘O’ ring to the outer groove. Push the adaptors into the valve inlet as far as they will go.

  • Page 9: Inlet And Outlet Connections

    Step-by-step guide to plumbing the softener (cont) SECURE THE ADAPTOR ELBOW Snap the two large adaptor clips into place,from the top down (see top illustration opposite). Be sure they snap firmly into place so that the adaptors will not pull out. Pull on the adaptors to ensure a tight fit has been achieved.

  • Page 10: Electrical Installation

    Step-by-step guide to plumbing the softener (cont) ELECTRICAL INSTALLATION The water softener works on a 24 volt, 50Hz electric power Should the faceplate fail to display or indicate an error code, supply. You must plug the transformer into a 240 volt outlet please check that the connections are as per the diagram only.
  • Page 11 Programming the Ultra 9 Faceplate If you should experience any difficulty with your water softener, please refer to the problem solving checklist at the back of this handbook. This will help to prevent unnecessary cost and inconvenience. For service, support or technical advice please call our service...
  • Page 12 Setting up Your water softener has an advanced volume controlled system Recharge is based on patterns established for volumes of which allows you to achieve significant salt and water savings water used, giving you the maximum conservation of water during recharge. and salt usage.

  • Page 13: Water Hardness

    Programming When the transformer is first plugged in, the display will flash 12.00am. WATER HARDNESS Note: Each time you press a button on the fascia panel display, Unit Setting a beeper sounds. One beep signals that a change is accepted. If the (170) beeper sounds continually then a different button is required to affect the operation.
  • Page 14 Programming (cont) To increase or decrease the displayed number to your required For maximum efficiency, we recommend setting use the s or t buttons. the factory setting – DY – is maintained. This ensures the unit will automatically Once the required setting is displayed it may be set by pushing the control all recharges with intervals based SET button once more.

  • Page 15: User Information

    User information The unit can be programmed to recharge Use as little water as possible during this time period as hard water 12 :00 at the next pre-programmed time, will bypass the water softener. regardless of its remaining capacity. RECHARGE TONIGHT This is particularly beneficial to ensure a Once a recharge is complete, the recharge now display will sufficient softened water supply for an...
  • Page 16 User information (cont) HOUSEHOLD WATER USAGE INFORMATION LITRES TODAY To access these features, press the DATA button, until desired Each day, beginning at midnight, information is displayed. The information is shown below the clock. the timer keeps a running count of the total amount of water passing through SOFTENED WATER the softener.

  • Page 17: Power Cuts

    User information (cont) POWER CUTS If the electrical power to the water softener is interrupted, the time display will be blank, but the ‘memory’ built into the electronics will keep the correct time for up to 48 hours. The water softener will not recharge but will pass softened water. In the case of a power cut your demand for water will be less as most appliances will not work and so a recharge should not be necessary.
  • Page 18 Diagnostic data transfer Tapworks Water Softeners come fitted with our unique diagnostic USING THE DIAGNOSTIC DATA TRANSFER data transfer system. ­ • ­ You­will­need­a­telephone. •­ Dial­the­Service­Centre­dedicated­telephone­number­ Our Automated Service Evaluation System enables your water 0870 429 9054. softener to ‘talk’ directly to the Service Centre and communicate •­...

  • Page 19: Finishing Installation

    (page 6). Check that all the the unit. plumbing connections are secure and that there are no leaks. 10 Return the Guarantee Registration Card to Tapworks. 4 Check that the time of day is correct. 5 Initiate a recharge IMPORTANT –...
  • Page 21 Programming the AD11 & AD15 Faceplates If you should experience any difficulty with your water softener, please refer to the problem solving checklist at the back of this handbook. This will help to prevent unnecessary cost and inconvenience. For service, support or technical advice please call our service desk on 0870 429 9019.
  • Page 22 Setting up Your water softener has an advanced volume controlled system, Recharge based on patterns established for volumes of water used, which allows you to achieve significant salt and water savings giving you the maximum conservation of water and salt usage. during recharge: Note: To alter settings during normal operation press SELECT until Your unit features:...
  • Page 23 Programming When the transformer is first plugged in, the display will flash 12.00am. WATER HARDNESS Note: Each time you press a button on the fascia panel display, a beeper Unit Setting sounds. One beep signals that a change is accepted. If the beeper sounds (170) continually then a different button is required to affect the operation.
  • Page 24 Programming To increase or decrease the displayed number to your required setting use the s or t buttons. Once the required setting is displayed it may be set by pushing the HARDNESS SELECT button once more. SET THE RECHARGE TIME The display will flash 02.00 recharge time, which is the pre-set factory setting.
  • Page 25 User information TO RECHARGE TONIGHT NOTE: The unit will automatically flash ‘recharge tonight’ once the The unit can be programmed computer calculates that a recharge is required. This is for information 9: 10 to recharge at the next only – no action is required. At the next programmed recharge time the pre-programmed time, regardless cycle will automatically begin.
  • Page 26 User information (cont) POWER CUTS Check electrical connections are as per configuration on page 9. If the electrical power to the water softener is interrupted, the time a Unplug transformer. display will be blank,but the ‘memory’ built into the electronics will b Check direct connections.
  • Page 27 Diagnostic data transfer Tapworks water softeners come fitted with our unique diagnostic data USING THE DIAGNOSTIC DATA TRANSFER transfer system. ­ • ­ You­will­need­a­telephone. •­ Dial­the­Service­Centre­dedicated­telephone­number­ Our Automated Service Evaluation System enables your water softener 0870 429 9054. to ‘talk’ directly to the Service Centre and communicate data which •­...
  • Page 28 9 Ensure that the customer is left with all literature relating to the unit. indicated in the diagram (page 6). Check that all the 10 Return the Guarantee Registration Card to Tapworks. plumbing connections are secure and that there are no leaks.
  • Page 29 Problem solving Tapworks Softener Models Ultra 9, AD11 & AD15 For service, support or technical advice please call our service desk on 0870 429 9019.

  • Page 30: Problem Solving

    Problem solving (cont) If you are experiencing poor water flow, please check all plumbing first, as it is extremely rare for a softener to cause flow rate problems. Save money by ensuring an engineer is not called out unnecessarily. However, if the solution to the problem is not successful, please call for service and advise us what you have tried.
  • Page 31 Problem solving (cont) Page Checklist Solution PROBLEM: Excessive Salt Usage 1. Check the hardness. 1. Reduce the unit setting if incorrect. 12 & 22 PROBLEM: No Water in Cabinet or Very Low 1. This is quite normal. Unlike conventional water softeners only a 1.
  • Page 32 Guarantee, service & general information (cont) All Tapworks Domestic Water Softeners are fully covered by 5 Resetting the programmer when the influent water hardness or the one year parts and labour guarantee against manufacturing number of people in the household changes.
  • Page 33 DO NOT use granular salt. ONLY USE TABLET SALT OR PELLET SALT. PERFORMANCE CHECK-UP To ensure the efficient operation of your softener, Tapworks recommends Your local water softener stockist will stock salt. regular servicing. Please call 0870 429 9019 to discuss your service options.

  • Page 34: General Information

    Always follow manufacturers instructions. If you are concerned about the quality of your drinking water supply ask your local stockist about the benefits of a Tapworks Drinking Water System. COPPER STAINING This will be caused by new pipework and should disappear after a short time.
  • Page 36 Tapworks, Mill Road, Stokenchurch, Bucks HP14 3TP Direct Service Line: 0870 429 9019 Fax: 01494 484 312 www.tapworks.co.uk Part no: 300505 As part of our policy of ongoing research and development, we reserve the right to alter design and specification without prior notice.

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