Related Manuals for Arris TG2470 Series
Summary of Contents for Arris TG2470 Series
- Page 1 MODEM USER GUIDE Arris TG2470 and TG2472 Series Modems 7072.U.1601.O...
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Page 2: Table Of Contents
Modem User Guide Table of Contents 1. Note About This User Guide ............4 2. Access and Login to Modem ............5 3. Basic Setup ..................6 3.1 System Basic Setup .................. 6 3.1.1 Basic Setup ................... 7 3.1.2 Wireless 2.4 GHz ................7 3.1.3 Wireless 5 GHz ................... - Page 3 7. Wireless 5 GHz ................23 7.1 Basic ....................... 23 7.1.1 Enable Wireless ..................23 7.1.2 Wireless Network Name (SSID) ............ 23 7.1.3 Broadcast Network Name (SSID) ..........24 7.1.4 TX Power Level ................... 24 7.1.5 Channel ....................24 7.1.6 AP Isolation ..................24 7.1.7 WMM .......................
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Page 4: Note About This User Guide
While this user guide applies to a specific Arris modem/router deployed by WOW! for Internet service, this guide may also be used for other Arris Modem/Routers that WOW! deploys for service. Minor screen layout and configuration options may differ from model to model. However, most configuration tabs and screens will be similar and have the same look and feel. -
Page 5: Access And Login To Modem
2. ACCESS AND LOGIN TO MODEM Enter the default IP Address of the modem into your browser URL field and press <Enter>. • Default IP Address: 192.168.0.1 The following screen should appear. Enter the default User Name and Password and click <Apply>. •... -
Page 6: Basic Setup
3. BASIC SETUP 3.1 System Basic Setup The following four (4) selection are available to customers via the <Basic Setup> Tab. Clicking on the question mark icon next to each option will give the user additional information about that specific configuration. -
Page 7: Basic Setup
3.1.1 Basic Setup Use this option to select the appropriate language. 3.1.2 Wireless 2.4 GHz This radio frequency applies to many older and existing WIFI connectivity options. Most WIFI devices operate using this option. 3.1.3 Wireless 5 GHz This radio frequency applies to many newer WIFI connectivity devices. 802.11ac uses this frequency. 3.1.4 2.4G/5G WPS Settings WIFI Protected Setup (WPS). - Page 8 The Login Settings page is where the user can change the default password. At the time of installation, a WOW! technician will set the default password to the CMAC of the modem. 7072.U.1601.O...
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Page 9: Wan Setup
4. WAN SETUP 4.1 Dynamic 4.1.1 DHCP Dynamic Host Control Protocol (DHCP) is enabled by default. Additionally, the IP Address, Subnet Mask and Gateway Address fields are auto-configured at initial turn-up with WOW! provided Internet service. Unchecking DHCP is an advanced routing feature that disables internal routing and allows users to use their own router. -
Page 10: Static
4.2 Static No changes are needed on this configuration page for normal operation. Static IP assignments are an advanced routing feature that should only be configured and utilized as needed when ordered accordingly from WOW!. This is not common. 7072.U.1601.O... -
Page 11: Dynamic (Ipv6)
4.3 Dynamic (IPv6) No changes are needed on this configuration page for normal operation. 7072.U.1601.O... -
Page 12: Static (Ipv6)
4.4 Static (IPv6) No changes are needed on this configuration page for normal operation. Leave this box un-checked. As with the STATIC configuration page, STATIC (IPV6) assignments are an advanced routing feature that should only be configured and utilized as needed when ordered accordingly from WOW! This is not common. -
Page 13: Lan Setup
5. LAN SETUP LAN Settings are advanced configuration options that do not need to be altered for normal operation. 5.1 LAN Settings 5.1.1 LAN IP Settings 192.168.0.1 is the default IP address assigned to the modem and does not need to changed for normal operation. -
Page 14: Dhcp Server Settings
5.1.2 DHCP Server Settings Leaving this option enabled (radio button checked) allows for the modem to assign IP addresses dynamically to devices within the IP address range specified. The default range is from 192.168.0.2 to 192.168.0.254 (253 potential devices). Lease time and domain names are additional advanced configuration options. -
Page 15: Lan Settings (Ipv6)
5.2 LAN Settings (IPV6) All IPV6 LAN settings are set to the following default entries at service activation. No IPV6 addresses need to be configured. DHCP Server, DNS Override or DNS Relay options do not need to be selected. These all should be left unchecked (disabled) for normal operation with WOW! Internet services. -
Page 16: Client List
5.3 Client List The Client List page lists actively connected devices to your network. As an advanced feature, individual devices may be manually entered. This is used in conjunction with the advanced static address routing features of the modem. By default and for normal operation, adding devices, or clients, along with static IP addresses is not required. -
Page 17: Ports
5.4 Ports All Ethernet ports are configured to a default state to be enabled, set to Auto, set to Full-Duplex and set to a speed of 1000. Modification of these settings may adversely affect network operation. 7072.U.1601.O... -
Page 18: Wireless 2.4 Ghz
6. WIRELESS 2.4 GHZ 6.1 Basic 6.1.1 Enable Wireless This option needs to be checked to in order to utilize the WIFI functionality of the modem. 6.1.2 Wireless Network Name (SSID) The provided SSID, or WIFI network name, is the default WIFI network users will connect to. One SSID is assigned to the 2.4 GHz radio while another is assigned to the 5Ghz radio. -
Page 19: Broadcast Network Name (Ssid)
6.1.3 Broadcast Network Name (SSID) Leave this box checked (enabled) in order to visually identify your WIFI network. 6.1.4 TX Power Level TX (Transmit) Power Level pertains to the WIFI strength. Leaving the setting on high will ensure the maximum range in which devices will be able to connect to your modem via WIFI. 6.1.5 Channel Leaving this option set to <Auto>... -
Page 20: Advanced
6.2 Advanced 6.2.1 Wireless Network and 802.11n Specific Settings The following screen shot shows the default settings that should be used for normal operation. These do not need to be change for optimal performance. 7072.U.1601.O... -
Page 21: Mac Address Control
6.3 MAC Address Control 6.3.1 MAC Address Filtering and Filter List MAC Address Control options are advanced modem settings and have the ability to hinder unwanted access. Modifications to this page are for advanced users only. No changes need to be made for normal operation. -
Page 22: Wireless Client List
6.4 Wireless Client List This page lists all connected devices via WIFI to the modem. 7072.U.1601.O... -
Page 23: Wireless 5 Ghz
7. WIRELESS 5 GHZ 7.1 Basic 7.1.1 Enable Wireless This option needs to be checked to in order to utilize the 5Ghz (802.11ac) WIFI functionality of the modem. 7.1.2 Wireless Network Name (SSID) The provided SSID, or WIFI network name, is the default WIFI network users will connect to. One SSID is assigned to the 2.4 GHz radio while another is assigned to the 5Ghz radio. -
Page 24: Broadcast Network Name (Ssid)
7.1.3 Broadcast Network Name (SSID) Leave this box checked (enabled) in order to visually identify your WIFI network. 7.1.4 TX Power Level TX (Transmit) Power Level pertains to the WIFI strength. Leaving the setting on high will ensure the maximum range in which devices will be able to connect to your modem via WIFI. 7.1.5 Channel Leaving this option set to <Auto>... -
Page 25: Advanced
7.2 Advanced 7.2.1 Wireless Network and 802.11n/ac Specific Settings The following screen shot shows the default settings that should be used for normal operation. These do not need to be change for optimal performance. 7072.U.1601.O... -
Page 26: Mac Address Control
7.3 MAC Address Control 7.3.1 MAC Address Filtering and Filter List MAC Address Control options are advanced modem settings and have the ability to hinder unwanted access. Modifications to this page are for advanced users only. No changes need to be made for normal operation. -
Page 27: Wireless Client List
7.4 Wireless Client List This page lists all WIFI connected devices. 7072.U.1601.O... -
Page 28: Firewall
8. FIREWALL 8.1 Firewall Settings The following screen capture shows the WOW! recommended default firewall settings that should be set for optimal performance, operation and security. Additional details about each configuration setting can be found by clicking on the <?> next to each option. 8.1.1 Firewall Settings 7072.U.1601.O... -
Page 29: Virtual Servers
8.1.2 Virtual Servers No changes on this page need to be made for normal operation. This is an advanced router and remote/ public access configuration page. 8.1.3 Port Triggers This is an advanced router setting page allowing for the configuration of virtual server operation. No changes need to be made here for normal operation. -
Page 30: Client Ip Filters
8.1.4 Client IP Filters This is an advanced router setting page that allows users to restrict outbound access to certain services, locations or applications. No configurations on this page are needed for normal operation. 8.1.5 Client IPV6 Filters This is an advanced router setting page that allows users to restrict outbound access to certain services, locations or applications. -
Page 31: Dmz
8.1.6 DMZ De-Militarized Zone (DMZ) settings are advanced router configuration options users may set in order for certain network devices to operate correctly. No configurations on this page are needed for normal operation. 7072.U.1601.O... -
Page 32: Parental Controls
8.1.7 Parental Controls This is an advanced router and modem configuration page users may use to restrict access to certain network devices or websites. No configurations on this page are needed for normal operation. While useful for controlling access to unwanted or untrusted Internet information, normal network operation or Internet access to certain websites or Internet material may be affected. -
Page 33: Alg (Application Layer Gateway Settings)
8.1.8 ALG (Application Layer Gateway Settings) No changes on this page are needed for normal operation. Settings on this page are for advanced router configurations and if altered from their default settings normal operation may be adversely affected. 7072.U.1601.O... -
Page 34: Moca
9. MOCA 9.1 MoCA Status No configuration changes on this page are needed for normal Internet or LAN network operation. MoCA pertains to home set top video connectivity and need only be configured per request of a WOW! service technician. 7072.U.1601.O... -
Page 35: Utilities
10. UTILITIES 10.1 System Information 10.1.1 System Information Vital and specific modem information may be obtained by accessing this page. 7072.U.1601.O... -
Page 36: Restart Router
10.1.2 Restart Router In certain circumstances restarting your router may restore Network and Internet access. Doing so will not affect any settings that have been programmed into your device. 10.1.3 Factory Defaults This is an advanced operation that should only be performed at the request of a WOW! service technician. Before doing so, as a precautionary measure to preserve modem and router configuration setting data, be sure to backup the device first before resetting to factory defaults. -
Page 37: Save/Backup Settings
10.1.4 Save/Backup Settings Save and backup your device settings before resetting or restoring your device to factory default settings. 10.1.5 Restore Settings Use this option to restore your device to previously configured settings. This is usually performed after restoring your modem to default factory settings. 7072.U.1601.O... -
Page 38: System Settings
10.1.6 System Settings No changes on this page need to be made for normal operation. 7072.U.1601.O... -
Page 39: Language
10.1.7 Language Use this page to set the appropriate device language. 7072.U.1601.O... -
Page 40: System Logs
10.1.8 System Logs This is an advanced informational page used for troubleshooting purposes. 7072.U.1601.O... -
Page 41: Ddns
10.1.9 DDNS This is an advanced router configuration page. No changes need to be made here for normal operation. 7072.U.1601.O... -
Page 42: Additional Support
ADDITIONAL SUPPORT Additional user guides and tutorials to assist you with your WOW! Business services can be found at wowforbusiness.com/support. Additional information specific to your Arris modem can be found at arris.force.com/consumers. 7072.U.1601.O...
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