Phonak ComPilot II User Manual
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Phonak ComPilot II User Manual

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  • Page 1 Phonak ComPilot II User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Getting to know your ComPilot II 2.1 Legend 3. Getting started 3.1 Setting up the power supply 3.2 Charging the battery 3.3 Switching On / Off 3.4 How to wear 3.5 Sound demonstration 4. Phone calls 4.1 How it works...
  • Page 3 5. Streaming audio 5.1 Streaming audio via a cable 5.2 Streaming audio via Bluetooth® 5.3 Streaming audio from TV 6. Using ComPilot II as a remote control 6.1 Changing the volume 6.2 Changing the program 6.3 More remote control information 7.
  • Page 4 8.6 Deleting paired Bluetooth devices 8.7 Caller identification 8.8 VoiceAlerts (spoken messages) 8.9 Phonak RemoteControl App 9. Troubleshooting 10. Service and Warranty 10.1 Local warranty 10.2 International warranty 10.3 Warranty limitation 11. Compliance information 12. Information and explanation of symbols...

  • Page 5: Welcome

    1. Welcome Your ComPilot II is a premium-quality product developed by Phonak, one of the world’s leading companies in hearing technology. Please read this user guide thoroughly in order to benefit from all the possibilities your hearing system offers. ! Compatibility information: Check your hearing aid compatibility with your hearing care professional.

  • Page 6: Getting To Know Your Compilot

    You can also connect other audio devices directly via a plug (e.g. computers, Roger and FM receivers). ComPilot II can also be used as a remote control to adapt your hearing aids to different listening situations. Please note that your hearing care professional must configure your ComPilot II before it can be used as a remote control for your hearing aids.

  • Page 7: Legend

    2.1 Legend Buttons Main Volume up / down Home Connect On / Off switch Inputs Microphones Audio input 3.5 mm jack Roger / FM (Europlug) Charging input (mini-USB) Indicator lights Audio Power Others Neckloop sockets Neckloop...

  • Page 8: Getting Started

    3. Getting started ComPilot II must be set up and charged before use. 3.1 Setting up the power supply Select the adapter that corresponds to your country. J First, insert the top round end of the adapter into the round corner of the power supply.

  • Page 9: Charging The Battery

    The power indicator is red during charging and will turn green when charging is complete. ComPilot II has a non-removable rechargeable battery. Before using ComPilot II for the first time, charge it for at least 3 hours.

  • Page 10: Switching On / Off

    It is safe to leave ComPilot II connected to the charger overnight. The full performance of a new battery is achieved only after three complete charge and discharge cycles. 3.3 Switching On and Off Slide the power switch as shown to turn the ComPilot II on or off.

  • Page 11: Sound Demonstration

    J Put the ComPilot II neckloop around your neck. J Insert both plugs firmly. 3.5 Sound demonstration Wear your hearing aids and ComPilot II correctly and switch them on (see chapter 3.4). Press and hold the main button while switching on the device. Release the main button.
  • Page 12 The hearing aids will switch to streaming mode and you will hear the ComPilot II sound demonstration. J Use volume up / down buttons to adjust the volume. J The demo will stop after 3 minutes or when the main button is pressed.

  • Page 13: Phone Calls

    4. Phone calls 4.1 How it works ComPilot II acts as an interface between a phone and your hearing aids. During a call you will hear the caller’s voice directly through your hearing aids. ComPilot II picks up your voice through its own microphones.

  • Page 14: Initial Pairing To A Phone

    4.2 Initial pairing to a phone It is only necessary to perform the pairing procedure once with each Bluetooth device, e.g. a phone. ComPilot II will connect automatically to the phone after the initial pairing. J On your phone, ensure that Bluetooth is enabled and search for Bluetooth devices in the connectivity setting menu.
  • Page 15 J Your phone shows a list of found Bluetooth devices. Select “Phonak ComPilot II” from this list and enter the code “0000” if prompted. J ComPilot II requires access to your phone book. When prompted accept the request. J After successful pairing, the audio indicator will stop blinking blue.

  • Page 16: Connecting To A Phone

    Wear your hearing aids and ComPilot II correctly and switch them on (see chapter 3.4). After your phone has been paired to ComPilot II, they will automatically connect to each other. If they do not connect automatically, go to your phone’s Bluetooth menu and select ComPilot II from the list.

  • Page 17: Making A Call

    4.5 Accepting a call When a call is received on your cell phone: J ComPilot II indicator light will show a solid blue light. J It will take about 2 seconds before you hear the ringtone through your hearing aids.

  • Page 18: Ending A Call

    An incoming call from a second paired phone will be ignored during an active call. 4.6 Ending a call Press the main button to end the call. You can also end a call on your phone instead of your ComPilot II.

  • Page 19: Advanced Phone Options

    You will hear the previously-active program or audio source. 4.7 Advanced phone options Rejecting a call Press and hold the main button (2 sec) until the ringtone stops. Using your phone to reject the call will have the same effect. Setting the phone volume Use the phone’s volume buttons to adjust the phone volume to a comfortable level.
  • Page 20 If this is distracting, refer to your phone user guide for information about disabling these alerts. How to hold ComPilot II during phone calls Note: Maximum distance between ComPilot II and the phone is 5–10 m (15–30 ft). J Wear ComPilot II around your neck during the phone call.
  • Page 21 J In very noisy environments, you can move ComPilot II closer to your mouth. J Avoid covering the microphone openings on the side with your fingers or clothes.

  • Page 22: Additional Features

    Your phone must support these features. Please consult the phone user manual for details. Caller’s name announcement By default, ComPilot II will announce the caller’s name as shown on the phone display (caller identification). The following features can be enabled separately.

  • Page 23: Using The External Phone Microphone

    5. Transfer call: This allows you to forward a phone call to another telephone. Your hearing aids will switch back to the last hearing program. To transfer the call back to ComPilot II, press and hold the main button. The call will now resume through your hearing aids.

  • Page 24: Using The Protective Silicone Skin

    Use only the recommended external microphone from Phonak. 4.10 Using the protective silicone skin To protect the ComPilot II when wearing it underneath clothing, use the protective silicone skin. J Slip the silicone skin onto the back of ComPilot II.
  • Page 25 J Plug the neckloop through the neckloop sockets into ComPilot II. The protective skin does not guarantee complete resistance against water, moisture or sweat.

  • Page 26: Streaming Audio

    5. Streaming audio Before streaming, wear your hearing aids and ComPilot II correctly and switch them on (see 3.4). 5.1 Streaming audio via a cable J Insert the audio cable into AUDIO ComPilot II. J Insert the other end of the...

  • Page 27: Streaming Audio Via Bluetooth

    5.2 Streaming audio via Bluetooth Streaming audio via a cell phone You can stream music wirelessly from your cell phone: J Make sure ComPilot II is connected to your phone as described in chapter 4.3. J Use your phone music player to play music.
  • Page 28 Bluetooth device off or disable it's Bluetooth feature. Please refer to the device’s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described. ComPilot II streaming time is up to 24 hours with a fully charged battery.

  • Page 29: Streaming Audio From Tv

    5.3 Streaming audio from TV It is recommended to use the dedicated and optimized Phonak TVLink II basestation for watching TV or listening to music. It offers the following benefits: J Wireless transmission up to 30 meters (90 ft.). J Analog and digital inputs (optical, coaxial).

  • Page 30: Using Compilot Ii As A Remote Control

    6.1 Changing the volume Press buttons on ComPilot II: to increase the volume to decrease the volume Adjusting the volume with ComPilot II will have the same effect as adjusting the volume directly on your hearing aids. Reducing surrounding sounds You can reduce the surrounding sounds with a single button press.

  • Page 31: Changing The Program

    J Press and hold the volume up button (>2 sec) to return to the original hearing aid volume. 6.2 Changing the program Changing hearing aid programs is only possible if no streaming is in progress. Press the main button to change hearing aid programs.

  • Page 32: More Remote Control Information

    If ComPilot II is used as a handheld remote control (without neckloop): J Max. distance to the hearing aids is 110 cm / 43 in. J Hold ComPilot II as shown. 6.3 More remote control information J Press and hold the home button (>2 sec) to...

  • Page 33: Using Compilot Ii With Roger / Fm

    7. Using ComPilot II with Roger / FM ComPilot II can be used together with Roger or FM receivers through its direct audio input (Europlug). J Place the Roger / FM transmitter near the sound source and turn it on.
  • Page 34 As long as a signal is received the hearing aid programs cannot be changed via the main button. If ComPilot II does not receive a signal through the Europlug for 3 minutes, an alert will be heard.

  • Page 35: More Detailed Information

    2. Stream: It pauses and resumes the streaming from an audio device. 3. Remote control: It changes the hearing aid programs (ComPilot II must be configured as a remote control by your hearing care professional). The hearing programs cannot be changed when: J a phone call is in progress.

  • Page 36: Locking The Buttons

    8.3 Switching off the indicator light If the indicator light is distracting: J Lock the ComPilot II as described in Chapter 8.2. J During locked state the indicator light remains switched off. A low battery indicator will still be shown.

  • Page 37: Managing Multiple Inputs

    8.4 Managing multiple inputs When an audio source is connected via ComPilot II, your hearing aids will automatically switch to the special streaming programs. It is possible to have multiple audio sources connected and in operation with ComPilot II: J Two Bluetooth devices.
  • Page 38 J Multiple sources: After each press of the main button, ComPilot II selects the next connected source in a fixed sequence. J If a source is not connected, the ComPilot II will proceed to the next source. J Every connected source has a fixed place in the sequence, as shown in the picture.

  • Page 39: Understanding The Indicator Lights

    8.5 Understanding the indicator lights audio power Bluetooth pairing Rapid blink blue 1 Bluetooth device Short blink blue connected 2 Bluetooth devices Double-blink blue connected Phone or music streaming Solid blue via Bluetooth Plug or Europlug streaming Solid orange Demo sound playing Solid pink...
  • Page 40 audio power Charging Solid Red Charged and full battery Solid green Switching on Green 2 seconds Switching off Blink red then solid for 2 seconds Battery above 10% Slow blink green <10% battery left Short blink red Please charge Charging required No blinking just after (at least 2 hours) switching On...

  • Page 41: Deleting Paired Bluetooth Devices

    8.6 Deleting paired Bluetooth devices If you encounter issues with one of the paired devices, you may consider deleting the pairing to the ComPilot II. Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device.

  • Page 42: Caller Identification

    8.7 Caller identification The ComPilot II is able to tell you the name of the caller. ComPilot II will try to access information about the caller from your phone book. It will be spoken through your hearing aids as follows: J The stored name in your phone’s phonebook.

  • Page 43: Voicealerts (Spoken Messages)

    ComPilot II battery and during the Bluetooth pairing process. J Standard: Additional information about switching ComPilot II on or off, start or end charging during streaming, input channel selection and Europlug announcements. J Detailed: Additional information about start or end...

  • Page 44: Phonak Remotecontrol App

    8.9 Phonak RemoteControl App The Phonak RemoteControl App is a Smartphone application, which offers additional control of your hearing aid. Features are shown on your Smartphone screen and give you the ability to partially configure your hearing system. Experience more: J Individual left / right volume control.

  • Page 45: Troubleshooting

    ComPilot II with your Bluetooth device. I hear intermittency during an audio transfer via ComPilot II. J The Bluetooth device is too J Do not to exceed the maximum far away, or worn in a back distance (15-30 ft.) and keep...
  • Page 46 J To change the volume of the J Different audio sources have different outputs. phone, or any other sound source to ComPilot II, use the volume control of that external device. I have difficulties understanding the phone conversation in a noisy environment.
  • Page 47 Causes What to do ComPilot II is no longer recognized by the phone or other Bluetooth device to which it was previously paired. J 2 minutes after not finding a J Switch ComPilot II off. device, ComPilot II will stop Wait until the red indicator seeking devices to save power.
  • Page 48 J Stop the music player via phone menu after the phone is connected. Every time I get in my car the ComPilot II connection to my phone behaves unexpectedly. J The car Bluetooth system J Consider disconnecting the car system from your phone.
  • Page 49 The phone is ringing, the Audio indicator is solid blue but there is no ringing signal through the hearing aids. J Wear ComPilot II correctly J ComPilot II is out of range of around your neck with both the hearing aids.
  • Page 50 J ComPilot II may not be worn J Do not turn ComPilot II correctly. sideways and make sure the neckloop plugs point towards your mouth as you speak.
  • Page 51 J Suggest to your callers that they increase the phone volume. ComPilot II is unresponsive or there are no light indicators when switching on. J Charge your ComPilot II for J ComPilot II battery may at least 1 hour.
  • Page 52 I have interruptions while my audio streaming is active. J The neckloop antenna is J Replace the neckloop. broken. J ComPilot II is too far away J Wear the ComPilot II with the from the hearing aids while neckloop around your neck or streaming.
  • Page 53 J Then press the connect button and wait 5 seconds. Nothing happens when I press a button on the ComPilot II. Only the indicator light triple flash red. J The ComPilot II is in the J Press the connect button locked state.

  • Page 54: Service And Warranty

    10.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty only comes into force if proof of purchase is shown.

  • Page 55: Warranty Limitation

    10.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 56: Compliance Information

    11. Compliance information Declaration of conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity...
  • Page 57 Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 58 However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: J Reorient or relocate the receiving antenna.

  • Page 60: Information And Explanation Of Symbols

    12. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. This symbol indicates that the products...
  • Page 61 Indicates the medical device manufacturer, as defined in EU Directive 93/42/EEC. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. EMC and radio communications compliance label Australia.
  • Page 62 Temperature transport and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Temperature operation: 0° to +40° Celsius (+32° to +104° Fahrenheit). Keep dry. Humidity transportation and storage: <90% (non condensing). Humidity operation: <95% (non condensing). Atmospheric pressure: 200 hPA to 1500 hPA.
  • Page 63 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.

  • Page 64: Important Safety Information

    Implantable device before they start using a Phonak device. Stop using the Phonak device if any influence of the Phonak device on the Implantable Device is experienced and contact the manufacturer of the Implantable device for advice.
  • Page 65 Do not wear the device around the neck while it is connected to any programming equipment. Changes or modifications to the device that were not explicitly approved by Phonak are not permitted. Opening the device might damage it. If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide, consult your hearing care professional.
  • Page 66 The mini-USB port is to be used for the described purpose only. For safety reasons, only use chargers supplied by Phonak or stabilized chargers with a rating of 5VDC, min. 500 mA. Caution: electric shock. Do not insert plug alone into...
  • Page 67 Do not use the device in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled) or where electronic equipment is prohibited. Information on product safety Protect the device from excessive moisture (bathing, swimming), heat (radiator, car dashboard) or direct skin contact when sweating (workout, fitness, sport).
  • Page 68 Protect the device connectors, plugs, charging slot and power supply from dirt and debris. Clean the device using a damp cloth. Never use household cleaning products (detergent, soap, etc.) or alcohol to clean the device. Never use a microwave or other heating devices to dry the device. The digitally-coded, inductive transmission technology used in the device is highly reliable and experiences virtually no interference from other devices.

  • Page 69: Other Important Information

    Do not disconnect the neckloop while the device is transmitting signals to your hearing aids. Do not connect a USB or audio cable exceeding 3 meters (9 ft) in length to the device. When the device is not in use, turn it off and store it safely.
  • Page 70 Notes...
  • Page 72 Manufacturer: Phonak LLC 4520 Weaver Parkway Warrenville, IL 60555 www.phonak-us.com...

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