Page 1 PIXMA MP780 H12-4585 230V AT/CH/DE PIXMA MP780 H12-4586 230V WEST PIXMA MP780 H12-4587 120V CND/LTN PIXMA MP780 H12-4588 230V AUS PIXMA MP780 H12-4589 230V AE PIXMA MP780 H12-4597 230V CHN HY8-13A3-000 COPYRIGHT 2004 CANON INC. CANON PIXMA MP750/780 NOV. 2004...
Page 2: Revision
Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your region.
Page 3 This manual consists of the following three parts to provide information necessary to service the PIXMA MP750/MP780: Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA MP750/MP780 Part 2: Technical Reference New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA...
Page 4: Table Of Contents
2-7-1 Initial Identification of Problems 1 - 24 2-7-2 Procedures for Processing Communication Problems 1 - 25 2-7-3 Procedures for Processing Communication Problems with Canon Facsimile. 1 - 26 2-7-4 Procedures for Processing Communication Problems with other Manufacturer's Facsimiles. 1 - 27 3.
Page 5 1 - 79 3-6-2 Test Mode Menu 1 - 80 3-6-3 Factory Mode 1 - 81 3-6-4 Operation Panel Test 1 - 83 3-6-5 Print Test 1 - 85 3-6-6 CD-R Calibration (230V only) 1 - 85 3-7. Upgrading the version of SPCNT Flash ROM 1 - 86 3-8.
Page 6: Part 1: Maintenance
Part 1 Maintenance...
Page 7: Adjustment, Periodic Maintenance, Periodic Replacement Parts, And Replacement Consumables By Service Engineer
1. MAINTENANCE 1-1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx Adjustment Timing Purpose Tool time ALL CLEAR At SPCNT BOARD ASS’Y To initialize settings other None 1 min (EEPROM replacement than the following To initialize initialization) -1-touch speed dialing...
Page 8 Approx Adjustment Timing Purpose Tool time Print head - At print head To ensure accurate dot None.(Main 2 min alignment replacement placement. body - At SPCNT BOARD ASS’Y buttons) replacement Computer (settings via the printer driver) Paper feed motor -At paper feed motor unit To adjust the belt tension.
Page 9: Customer Maintenance
(3) Periodic replacement parts Adjustment Timing Purpose Tool Approx. time None (4) Replacement consumables Adjustment Timing Purpose Tool Approx. time None 1-2 Customer Maintenance Approx. Adjustment Timing Purpose Tool time Print head At print head To ensure accurate dot None 3min alignment replacement.
Page 10: Product Life
1-3 Product Life (1) Main body Specified print volume (a), (b), or the years of use (c), whichever comes first. (a) Scanning Section: 15,000 pages (b) Printing Section: 18,000 pages Copy Print 1,500 character pattern + Post card 3,240 pages 3,780 pages Address printing (MP780)
Page 11 1-5 Serial Number Label Location On the right side of the backside in the bottom case (close to the rating plate) Figure1-1 Serial Number Label Location 1 - 5...
Page 12: List Of Error Display / Indication
2. LIST OF ERROR DISPLAY / INDICATION User error messages Look for the applicable error message and execute the appropriate countermeasures. Error Codes As for the causes and countermeasures, only the error codes that are newly incorporated in the unit remedies unique to the product are included in New Error Codes and Recovery Methods.
Page 13 Note: This error message means the same as service error codes ##338 and ##340. When this error occurs in this model, it is not treated as a service error, but as a user error, and the error message is displayed. “COVER OPEN”...
Page 14 Memo: Until you press [OK] button, the machine displays this message continuously and you cannot perform any operations. The memory clear list of the cleared image data is not displayed in this machine. For the other party information, confirm in the communication management report. 1 - 8...
Page 15: Users Error Code
2-2 User error code The error codes that have newly been added starting with the product are identified by the notation “new” those error codes for which remedies unique to the product are offered are identified by the notation “UNQ (UNIQUE).” Tx or Rx Definition Remarks...
Page 16 Tx or Rx Definition Memory error ##111 TX/RX RTN was transmitted ##114 During image reception, a carrier is not detected for 5 sec ##200 DCN was received through a non-normal procedure ##201 TX/RX Receive DTC without Tx data ##204 System error (e.g., main program may have gone away) ##220 TX/RX Fault occurred in the communication procedure signal...
Page 17 Tx or Rx Definition BJ head abnormal temperature error ##336 TX/RX BJ head temperature sensor error ##337 Maintenance Jet Waste Ink Tank Full UNQ ##341 TX/RX Cleaning absorption waste ink capacity full UNQ ##342 TX/RX Ink Detection Waste Ink Tank Full UNQ ##343 TX/RX BJ cartridge head cleaning error...
Page 18 Tx/Rx Definition In ECM transmission, no significant signal can be received ##750 after transmission of PPS-NULL, and the allowed number of procedure signal re-transmissions was exceeded In ECM transmission, DCN was received after transmission of ##752 PPS-NULL In ECM transmission, the allowed number of procedure signal ##753 re-transmissions was exceeded or a T5 time-over (60 sec) condition occurred after transmission of PPS-NULL...
Page 19 Tx or Rx Definition In ECM transmission, the allowed number of procedure signal ##768 re-transmissions was exceeded or a T5 time-over (60 sec) condition occurred after transmission of PPS-EOM In ECM transmission, the allowed number of procedure signal ##769 re-transmissions was exceeded after transmission of PPS-EOM In ECM transmission, no significant signal can be received ##770 after transmission of EOR-NULL, and the allowed number of...
Page 20: New Error Codes And Recovery Methods
Tx/Rx Definition In ECM transmission, no significant signal can be received ##785 after transmission of EOR-EOP, and the allowed number of procedure signal re-transmissions was exceeded In ECM transmission, DCN was received after transmission of ##787 OR-EOP In ECM transmission, the allowed number of procedure signal ##788 retransmissions was exceeded or a T5 time-over (60 sec) condition occurred after transmission of EOR-EOP...
Page 21 (2) Check to make sure that no image exist in memory; then, turn off the power, remove the appropriate parts, and replace the waste ink absorber. ##343 Ink detection waste ink capacity full Solution: Replace the waste ink absorber as follows in the error occurs: (1) Select [7] PRINTER TEST in the service mode and select [5] INK ABS CAPA under the [7], then input “0”.
Page 22: Warnings
##358 USB Host VBUS overcurrent error Cause: Overcurrent is applied to the VBUS signal of USB. Solution: (1) To reboot, press [OK] button or turn off and then on the power. (2) Replace the SPCNT board. ##359 Paper feed position error Cause: An error occurs at the paper feed positioning.
Page 23: Troubleshooting By Symptom
2-6 Troubleshooting by symptom Symptom Solution Remarks General The unit does not power on. (1) Check the power cord errors connection. (2) Check the connection between the SPCNT board (JPSU1) and power supply unit. (3) Replace the power supply unit. Nothing is displayed.
Page 24 Symptom Solution Remarks Printing The paper is not picked up (1) Check the foreign matter in problems from the auto sheet feeder. the paper feed section. (2) Check the connection SHEET FEED UNIT to the SPCNT board ass’y (JPM1). (3) Replace the SHEET FEED UNIT.
Page 25 Symptom Solution Remarks Printing Blotches appear (1) Remove and reinstall the Quality Blank ink appear print head. error (2) Carry out nozzle cleaning on the print head five times with the cleaning operation, than visually cheek the test print for non-discharge of ink from nozzle.
Page 26 Symptom Solution Remarks Scanning The document does not 1) Check whether the problems separate. document feed motor is driving all the rollers. (Check for any damaged gears or foreign matter stuck inside.) (2) ) Cleaning the Separate Rollor and RubberSheet. See Chapter 4.
Page 27 Symptom Solution Remarks The image has vertical (1) Clean the Document glass. Scanning stripes. (2) Check the connection Image between the contact sensor and SPCNT board (JCCD1). Abnormal (3) Replace the SCANNER unit. (4) Replace the SPCNT board ass’y. The halftone image (1) Clean the Document glass.
Page 28: Processing Communication Problems (Mp780 Only)
2-7 Processing Communication Problems (MP780 only) 2-7-1 Initial identification of problems Since the facsimile must transmit picture information, a transmitter, a receiver and telephone lines are required for this purpose. Transmissions may cause problems if one or more of the there is poor.
Page 29 To process communication problems, first of all, it is necessary to narrow down the cause of the problem. Thus, the procedures appearing below must be checked accordingly. Start Does an error Errors show on the display. appear on the error massage page 1-6 display? error code page 1-9...
Page 30: Procedures For Processing Communication Problems
2-7-2 Procedures for processing communication problems If the problem proves to be communication trouble, deal with it according to the following procedures. (1) Study the conditions at the time of trouble as closely as possible. Record or keep the items listed below.
Page 31: Procedures For Processing Communication Problems With Canon Facsimile
2-7-3 Procedures for processing communication problems with Canon facsimile. The process for carrying out communications at three points as shown in the figure. Trouble FAX:A FAX:B FAX:C Start A: Your customer's facsimile B: Facsimile of other communication party C: Facsimile for check in the same region. (C should be the same model of facsimile as A.)
Page 32: Procedures For Processing Communication Problems With Other Manufacturer's
2-7-4 Procedures for processing communication problems with other manufacturer's facsimiles. When problems occur with other manufacturer's facsimiles, make the user of the other party's facsimile call the serviceman in charge. Perform communication at the four points listed in the figure. Trouble Start FAX:A...
Page 33: Repair
3. REPAIR 3-1 Notes on Service Part Replacement (and Disassembling / Reassembling) Service part Notes on replacement*1 Adjustment / settings Operation check - Before removal of the After replacement: - EEPROM information SPCNT BOARD ASS’Y SPCNT board ass'y, remove 1.Clear ALL *2 print (MP750: HY7-2931 the power cord, and allow for...
Page 34 Service part Notes on replacement*1 Adjustment / settings*2 Operation check - Grease application to the After replacement: LIFT CAM SHAFT Service test print sliding portions (HY7-2902) 1. LIFT CAM SHAFT phase [See 3-3. Adjustment / adjustment Settings, 3-3-7 Grease See 3-3. Adjustment / Settings, application.] 3-3-3 LIFT CAM SHAFT.] After replacement:...
Page 35 To attach the PAPER EXIT TRAY UNIT, align the tray with the T-part of the Solenoid Cam Gear to insert. Then pull the tray open a little and move it toward the left side to insert the other side of the shaft.
Page 36: Special Notes On Repair Servicing
3-2 Special Notes on Repair Servicing 3-2-1 Flexible cable and harness wiring, connection Be careful of wiring of the flexible cables and harness. Improper wiring or connection may cause breakage of a line, leading to ignition or emission of smoke. Figure 1-11 Flexible cable and harness wiring, connection (1) Cable guide wiring NCU BOARD - POWER...
Page 37 (2) SPCNT BOARD ASS’Y wiring SPCNT BOARD SPCNT BOARD (JHD1/JHD2) - CARRIAGE UNIT (JADF1) - ADF BOARD ASS’Y SPCNT BOARD (JPSU1) - POWER SUPPLY UNIT SPCNT BOARD SPCNT BOARD (JSOL1) - (JEXT1) - SOLENOID RELEY BOARD ASS’Y SPCNT BOARD (JPSC1)- CAMERA DIRECT BOARD SPCNT BOARD (JPM1) -...
Page 38 (3) RELAY BOARD ASS’Y wiring RELAY BOARD (JSNS2) - LF Encoder / PE Sensor RELAY BOARD (JSNS1) - PF Encoder / POWER SUPPLY (CN3) - PF PE Encoder / NCU BOARD AP Encoder SPCNT BOARD (JEXT1) - RELAY BOARD (JREL) RELAY BOARD (JNCU) - NCU BOARD...
Page 39: Adjustment / Settings
3-3 Adjustment / Settings 3-3-1 PAPER FEED MOTOR Adjustment Perform the following adjustments when the paper feed motor unit is replaced: 1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below). 2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs.
Page 40 CARRIAGE SHAFT LEFT GEAR 2 ASF ARM LOCK LEVER CAPPING (3) Install the LEFT GEAR 1 by aligning it on the cutout of the CR SHAFT CAM R. Align the two parts so that both surfaces LEFT GEAR 1 shown at the top are horizontal.
Page 41: Lift Cam Shaft Ass'y Adjustment
3-3-3 Positioning in LIFT CAM SHAFT ASS’Y adjustment (1) Remove the PRESSURE ROLLER SPRING from the hook of the chassis, and apply it to the gash of the LIFT CAM SHAFT ASS’Y. PRESSURE ROLLER SPRING LIFT CAM SHAFT ASS’Y Figure 1-18 Positioning in LIFT CAM SHAFT ASS’Y adjustment 1 (2) Turn the gear of the LIFT CAM SHAFT ASS’Y in the direction indicated by the arrow “a”...
Page 42: Solenoid Cam Spring Location
3-3-4 SOLENOID CAM location (1) Install the spring so that the Short end of the spring is at the top and the Long end of the spring is at the bottom. (The part has a protection against reverse installation.) Short SOLENOID SPRING SOLENOID...
Page 43: White Sheet Location
3-3-6 Applying White Sheet (1) Rib bumps are provided in the vertical and the horizontal directions (loca tion marks) on the back side of the document cover. Temporally attach the white sheet to the top right corner (no mark), which is the intersection point of the lines that link the marks. (2) Attach the whole part of the white sheet, by aligning the top edge and the right edge of the white sheet on the lines that link the location marks in the top side and the right side on the back side of the document cover.
Page 44 NG Example: The edges of the white sheet are located on the scanner top cover. Figure 1-24 Location confirmation to apply the white sheet (the rear side and the right side) (NG example) 1 - 38...
Page 45: Grease Application
3-3-7 Grease application (10) Figure 1-25 Grease application1 1 - 39...
Page 46 Figure 1-26 Grease application2 Grease / oil Part name Where to apply grease / oil Grease / oil name amount Chassis Entire surface the CARRIAGE FLOIL KG107A 3 drops SLIDER contacts 4 drops CARRIAGE SHAFT sliding portion FLOIL KG107A 2 drops CARRIAGE SHAFT CAM L sliding MOLYKOTE portion...
Page 47: Waste Ink Counter Setting
3-3-8 Waste ink counter setting When the SPCNT board ass'y is replaced, check the amount of the waste ink capacity before the replacement. After the replacement, register the amount of the waste ink capacity on the new SPCNT board ass’y that has been replaced. To check the waste ink capacity, print out the EEPROM information print.
Page 48 [COPY] button (*a) [MENU] 1. SPECIAL COPY BORDERLESS COPY SIZE * A4 4"x 6" 5"x 7" CARD TYPE GLOSSY * PHOTO PRO PHOTO PLUS OTHER IMAGE REPEAT MANUAL VERTICAL HORIZONAL (MP780 only) * AUTO 2. FAX SETTING (*b) (USA) (EUROPA) 1.
Page 49 5. USER SETTINGS DATE / TIME SETTING (USA) (EUROPE) DATE SETUP YYYY/DD/MM YYYY/DD/MM * MM/DD/YYY Y MM/DD/YYYY DD/MM/YYYY * DD/MM/YYY Y UNIT TEL NUMBER UNIT NAME (USA) (EUROPE) TX TERMINAL ID * TTI POSITION * ON TEL NUMBER MARK OFFHOOK ALARM * ON VOLUME CONTROL CALLING VOLUME...
Page 50 7. RX SETTINGS ECM RX * ON FAX/TEL AUTO SW RING START TIME * 8 SEC (0~30) (USA) F/T RING TIME * 15 SEC (10~45) (EUROPE) * 22 SEC (10~60) F/T SWITCH ACTION * RECEIVE DISCONNECT DRPD: SELECT FAX NORMAL RING DOUBLE RING SHORT-SHORT-LONG SHORT-LONG-SHORT...
Page 51 4. SYSTEM SETTINGS QUIET PRINTING * OFF EXTENSION AMOUNT * SMALL LARGE AUDIBLE TONES KEYPAD VOLUME ALARM VOLUME DISPLAY LANGUAGE * ENGLISH FRENCH SPANISH PORTUGUESE (EUROPE) COUNTRY SELECT BELGIUM GERMANY SWITZERLAND FRANCE PORTUGAL ITALY IRELAND SPAIN GREECE HOLLAND LUXEMBOURG DENMARK HUNGARY NORWAY CZECH...
Page 52: Service Switches
3-5. SERVICE SWITCHES 3-5-1 Hardware Switches There is no service hardware switch on the Circuit board. 3-5-2 Service Data Setting Service data can be checked and changed with items on display menus. The effective SSSWs/ parameters and their default values in this machine are shown in Service menut in this chapter.
Page 53: Service Data Registration / Setting Method
3-5-3 Service Data Registration / Setting Method Service data can be registered/set by the following operations: 100% LTR NORMAL Standby PLAIN (1) User data mode selection Press the Menu key. 1.SPECIAL COPY BORDERLESS COPY (2) Sevice data mode selection Press the SCAN, COPY, and then SCAN key. SERVICE MODE #1 SSSW (3) Menu item selection...
Page 54: Service Data Flowchart
3-5-4 Service Data Flowchart Service Data #1 SSSW Error management (MP780 only) – – – – – SW01 (Service soft switch setting) NETWORK connection condition settings/ – – – – – – – SW02 memory clear list setting (MP780 only) Echo solution setting (MP780 only) SW03 –...
Page 55 #2 MENU Not used (Menu switch settings) Not used Not used (MP780 only) Not used NL equalizer setting DIAL Line monitor setting SERVICEMAN Transmission level setting 10 (-10dBm) (8~15) 3429 (baud) V.34 Baud rate 3200 3000 2800 2743 2400 33.6 V.34 Transmission speed (2.4 kbps - 33.6 kbps) 50 Hz...
Page 56 #3 NUMERIC Param. (MP780 only) (Numeric parameter settings) Default Range Not used 10 (10%) (1~ 99) RTN signal transmission condition (1) 15 (15 lines) (2~ 99) RTN signal transmission condition (2) 12 (12 times) (1~ 99) RTN signal transmission condition (3) Not used Not used Not used...
Page 57 #4 NCU 1.TONE/PULSE (NCU settings) 2.DIAL TONE (MP780 only) 3.2nd DIAL TONE 4.BUSY TONE 0 5.BUSY TONE 1 6.REORDER TONE 7.MULTI 8.AUTO RX 9.CNG DETECT 10.SPECIAL 11.RKEY 12.PBX DIAL TONE 13.PBX BUSY TONE #5 TYPE CYGNUS-1 (Type setting) CYGNUS-2 U.S.A. HONG KONG EUROPE MALAYSIA...
Page 58 #6 GENESIS (UHQ) 1.Bit SW (Genesis function settings) 2.SLICE 3.GAMMA #1 SSSW #7 PRINTER (Printer function settings) 7 6 5 4 3 2 1 0 SW01 – – – – – – – – Not used Not used SW02~05: SW06 Reduction settings –...
Page 59 Dialling data initialization #8 CLEAR User data and service data #1 to #3 USER SW (Data initialization mode initialization settings) User data and service data #1 to #3 and SERVICE SW #6 to #7 initialization #4 NCU setting data initialization Data on system dump list initialization SERVICE DATA Data on activity report initialization...
Page 60: Explanation Of Service Data
3-5-5 Explanation of service data a) SSSW (Service Soft Switch settings) The items registered and set by each of these switches comprise 8-bit switches. The figure below shows which numbers are assigned to which bits. Each bit has a value of either 0 or 1. SW01 0 0 0 0 0 0 0 0 Bit Switch Display...
Page 61: New Sssws/Parameters Added To This Model
3-5-6 New SSSWs/parameters added to this model #1 SSSW (service soft switch setting) SW01 (service soft switch 01: error management) Function Service error code Output Not output Error dump list Output Not output Not used Not used 4 (New) ##300 series service error code Output Not output Not used...
Page 62 #1 SSSW (service soft switch setting) SW18 bit Communication trouble solutions settings Function Carrier break detection between DCS and TCF 600[ms] 300[ms] Waiting time for carrier break detection between DCS and TCF (Valid only when bit0 of SW18 is 1) Not used Not used Not used...
Page 63 SW28 (service soft switch 28: V.8/V.34 protocol settings) Function 0 (New) Caller V.8 protocol 1 (New) Called party V.8 protocol 2 (New) Caller V.8 protocol late start 3 (New) Called party V.8 protocol late start 4 (New) V.34 reception fallback Prohibited Not prohibited 5 (New)
Page 64 SW29 Flash ROM version up Function Not used 1 (New) Flash ROM version up Not used Not used Not used Not used Not used Not used [Bit 1] If YES is selected, the version of Update flash ROM can be upgraded. #2 MENU Function Selection range...
Page 65 NOTE: The T1 timer for the transmitter (wait time after a CED, V21 flag, or ANSam significant signal is detected until the next significant signal is detected) is fixed at 35 seconds. [Parameter 11] Set the T1 timer for the receiver (wait time after DIS transmission starts until a significant signal is received).
Page 66: Sssw Default Setting
3-5-7 SSSW Default Setting TYPE U.S.A. EUROPE U.K. SWEDEN SWISS AUSTRIA #1 SSSW SW01 00000000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 10000000 10000000 10000000 10000000 10000010 10000010 SW05 00000000...
Page 67 TYPE U.S.A. EUROPE U.K. SWEDEN SWISS AUSTRIA SW31 00000000 00000000 00000000 00000000 00000000 00000000 SW32 00000000 00000000 00000000 00000000 00000000 00000000 SW33 00000000 00000000 00000000 00000000 00000000 00000000 SW34 00000000 00000000 00000000 00000000 00000000 00000000 SW35 00000000 00000000 00000000 00000000 00000000 00000000 SW36...
Page 68 TYPE AUSTRALIA FINLAND DENMARK NORWAY HOLLAND BELGIUM #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010001 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 10000000 10000010 10000010 10000000 10000000 10000000 SW05 00000000 00000000 00000000 00000000 00000000...
Page 69 TYPE DENMARK NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND SW31 00000000 00000000 00000000 00000000 00000000 00000000 SW32 00000000 00000000 00000000 00000000 00000000 00000000 SW33 00000000 00000000 00000000 00000000 00000000 00000000 SW34 00000000 00000000 00000000 00000000 00000000 00000000 SW35 00000000 00000000 00000000 00000000 00000000 00000000 SW36...
Page 70 TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 10000000 10000010 10000010 10000010 10000000 10000000 SW05 00000000 00000000 00000000 00000000 00000000...
Page 71 TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG SW31 00000000 00000000 00000000 00000000 00000000 00000000 SW32 00000000 00000000 00000000 00000000 00000000 00000000 SW33 00000000 00000000 00000000 00000000 00000000 00000000 SW34 00000000 00000000 00000000 00000000 00000000 00000000 SW35 00000000 00000000 00000000 00000000 00000000 00000000 SW36...
Page 72 TYPE MALAYSIA HUNGARY KOREA CHINA GERMAN #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000001 00000000 SW04 10000000 10000000 10000000 10000000 10000000 00000010 SW05 00000000 00000000 00000000 00000000 00000000 00000000...
Page 73 TYPE MALAYSIA HUNGARY KOREA CHINA GERMAN SW31 00000000 00000000 00000000 00000000 00000000 00000000 SW32 00000000 00000000 00000000 00000000 00000000 00000000 SW33 00000000 00000000 00000000 00000000 00000000 00000000 SW34 00000000 00000000 00000000 00000000 00000000 00000000 SW35 00000000 00000000 00000000 00000000 00000000 00000000 SW36 00000000...
Page 74 TYPE FRANCE SINGAPORE CZECH SLOVENIA CANADA JAPAN #1 SSSW SW01 00010000 00010000 00010000 00010000 00000000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 00000010 10000000 10000000 10000000 10000000 10000000 SW05 00000000 00000000 00000000 00000000 00000000...
Page 75 TYPE FRANCE SINGAPORE CZECH SLOVENIA CANADA JAPAN SW31 00000000 00000000 00000000 00000000 00000000 00000000 SW32 00000000 00000000 00000000 00000000 00000000 00000001 SW33 00000000 00000000 00000000 00000000 00000000 00000000 SW34 00000000 00000000 00000000 00000000 00000000 00000000 SW35 00000000 00000000 00000000 00000000 00000000 00000000 SW36...
Page 76 TYPE RUSSIA ASIA POLAND EUROPE2 STANDARD #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 SW04 10000000 10000000 10000000 10000000 10000000 SW05 00000000 00000000 00000000 00000000 00000000 SW06 10000000 10000000 10000000 10000000...
Page 77 TYPE RUSSIA ASIA POLAND EUROPE2 STANDARD SW31 00000000 00000000 00000000 00000000 00000000 SW32 00000000 00000000 00000000 00000000 00000000 SW33 00000000 00000000 00000000 00000000 00000000 SW34 00000000 00000000 00000000 00000000 00000000 SW35 00000000 00000000 00000000 00000000 00000000 SW36 00000000 00000000 00000000 00000000 00000000 SW37...
Page 78 TYPE U.S.A. EUROPE U.K. SWEDEN SWISS AUSTRIA NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 1 - 72...
Page 79 TYPE DENMARK NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 1 - 73...
Page 80 TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 1 - 74...
Page 81 TYPE MALAYSIA HUNGARY KOREA CHINA GERMAN NUMERIC Param 5500 5500 5500 5500 4300 9000 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1200 1300 1 - 75...
Page 82 TYPE FRANCE SINGAPORE CZECH SLOVENIA CANADA JAPAN NUMERIC Param 5500 5500 5500 5500 5500 5500 3800 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 1 - 76...
Page 83 TYPE RUSSIA ASIA POLAND EUROPE2 STANDARD NUMERIC Param 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1 - 77...
Page 84: Test Mode / Factory Mode
3-6 Test Mode / Factory Mode This machine is equipped with the test mode to check operations of various functions listed below. To enter into the test mode, select TEST MODE in the menu items of the service data and press the OK button. To enter into the FACTORY MODE, press the Menu button after entering into the TEST MODE.
Page 85: Test Mode Menu
3-6-2 Test Mode Menu TEST MODE [Menu] button FACTORY MODE [Menu] button *[1] SYSTEM TEST [1] ROM SUM / CPU SUM [2] SD RAM "*" indicates that these are not used in the field. *[2] SCANNER [2] ADF READ [3] BOOK READ [4] SHADING TEST [6] ENDURANCE [3] PRINTER...
Page 86 3-6-3 FACTORY Mode Menu "*" indicates that these FACTORY MODE are not used in the field. [1] PANEL [2] PRINTER SHUKKEN *PURGE *CD-R *[3] CCD SELF CHECK *[4] SCAN *[5] FILM SCAN *[6] G3 TX *[7] IRDA *[8] CR GEAR ADJUST *[9] CD-R (MANUAL) Figure 1-42 Factory Mode 1 - 80...
Page 87: Operation Panel Test
3-6-4 Operation Panel Tests If you select test menu in the FACTORY mode, [1] PANEL is displayed. To select the test menu, press the OK button. In this test, check that the display, LED lamps, and keys on the control panel are operating correctly.
Page 88 (Omit the LCD character) FACTORY MODE[1]-[9] [1]PANEL Press OK and color start key HHHHHHHHHHHHHHHHHHHH H pattern display HHHHHHHHHHHHHHHHHHHH Press color start key All LCD dots displayed Press color start key _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ pattern display _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Press color start key...
Page 89: Print Test
3-6-5 PRINT TEST Select SHUKKEN of the PRINTER test from the FACTORY MODE menu to print out the print pattern. The following items can be checked in the print pattern. <EEPROM information contents> On the service test print (sample below), confirm the EEPROM information as shown below. (The information is given in the upper portion of the printout.) Destination (model name) ROM Version...
Page 90 <Service test print sample> Check 2 Top of from accuracy Check 4 Halftone Check 1 Nozzle check pattern Check 3 Straight line Figure 1-44 Service test print 1 - 84...
Page 91: Cd-R Calibration (230V Only)
3-6-6 CD-R Calibration When SPCNT board ass’y, CD-R tray, or a unit or a part of printer (such as Carriage unit, Pump unit) is replaced, perform the CD-R calibration as follows (registration of CDR sensor compensation value data). 1. Place A4 plain paper on the Auto Sheet Feeder. 2.
Page 92: Verification Items
3-8 Verification Items 3-8-1 User report output functions (MP780 only) The machine can output user reports manually by user operation, or automatically, according to user data settings. (1) Manual output of reports by user operation Report type Operations 1-touch list Press Fax key, press the Menu key select the REPORTS/ LIST using the right/left cursor key.
Page 93 3-8-2 Service report output functions (MP780 only) This machine outputs the service data setting status, past communications history reports, detailed error information reports, etc. by operating the service data. (1) List of service reports This machine outputs the service reports shown below. Report type Operations Service data list...
Page 94: System Data List (Mp780 Only)
3-8-3 System data list (MP780 only) This list shows service data #1~#5, #7, #9 se tting statuses.The following is a sample list. Figure 1-45 System Data List (1/7) 1 - 88...
Page 95 Figure 1-46 System Data List (2/7) 1 - 89...
Page 96 Figure 1-47 System Data List (3/7) 1 - 90...
Page 97 Figure 1-48 System Data List (4/7) 1 - 91...
Page 98 Figure 1-49 System Data List (5/7) 1 - 92...
Page 99 Figure 1-50 System Data List (6/7) 1 - 93...
Page 100 Figure 1-51 System Data List (7/7) Note: “START DATE” records the date when the fax performs its first transmission, after shipment from the factory. 1 - 94...
Page 101: System Dump List (Mp780 Only)
3-8-4 System Dump List (MP780 only) Figure 1-52 System Dump List 1 - 95...
Page 102 *1 : Date on which data was initialized with service data #8 CLEAR, ALL *2 : Total number of transmission *3 : Total number of pages transmitted for each document size *4 : Total number of reception *5 : Total number of pages received for each document size *6 : Total number of pages transmitte d and received for each modem speed *7 : Total number of pages transmit t ed and received for each mode *8 : Total number of pages transmitted and received for each coding method...
Page 103 Figure 1-53 System Dump List 1 - 97...
Page 104 *1 : Service error code *2 : Communication start date and time (on 24-hour display) *3 : Telephone number sent from other party *4 : Maker code *5 : Received V.8 protocol signal *6 : Symbol rate used for the primary channel *7 : Transmission speed used for the primary channel *8 : 0 (Fixed) *9 : Code output by the modem when an error occurred (Not used in the field)
Page 105: Service Activity Report (Sending/Receiving) (Mp780Only)
3-8-5 Service Activity Report (sending / receiving) (MP780 only) Figure 1-54 Service Error Tx Report 1 - 99...
Page 106 *2 : Number sent from the other party or number dialled (lower 20 digits) *3 : ID sent from the other party, if the other party is a Canon fax *4 : Communication start date and time (on 24-hour display)
Page 107: Eeprom Information Print
3-8-6 EEPROM information print <How to read EEPROM information print> [Print sample] MP780 V0.20 IF(USB1=1 1284=0) D=004.5 ST=2012/12/12-00:30 ER(ER0=1612 ER1=1602) LPT=2012/12/13-02:16 PC(M=000 R=000 T=003 D=004 C=002) CLT(BK=2012/12/13-02:22 CL=2012/12/13-02:22) CH=00001 CT(BK1=040 BK2=000 C=109 M=012 Y=113) IS(BK1=0 BK2=2 C=0 M=2 Y=0 P_ON(S=00014) A_REG=1 M_REG=0 UR(A(BKoe)=000 B(Coe)=000 C(Moe)=000 D(SCoe)=000 E(SMoe)=000 F(PBKoe)=000 G(BKbi)=+02 H(CLbi)=000 I(BK-CL)=-01 J(SCLbi)=000 K(C-SC)=000 L(M-SM)=000) WP=0117 CDIN(LG=000 PB=000) MSD(000)
Page 108: Cleaning Your Machine
4. Cleaning Your Machine This section describes the necessary cleaning procedures for your machine. 4-1 CAUTION • Be sure to turn OFF the power and disconnect the power cord before cleaning the machine. • If you turn OFF the machine, all the documents stored in memory are deleted. Print all the necessary documents stored in memory before turning OFF the machine.
Page 109: Cleaning The Interior
4-4. Cleaning The Interior Regularly clean the interior of the machine to avoid deterioration in print quality due to parts being dirtied by ink or paper dust. Figure 1-56 Cleaning The Interior 4-5. Cleaning the Feeder cover With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Feeder Cover as illustrated by gray colored part.
Page 110: Cleaning The Rubber Sheet / Paper Feed Rollor / Separate Rollor
4-6 Cleaning the Rubber Sheet / Paper Feed Roller / Separate Roller Wipe the Rubber Sheet, the Paper Feed Roller, and the Separate Roller with a clean, soft, dry, lint-free cloth. Paper Feed Roller Rubber Sheet Separate Roller Figure 1-58 Cleaning the ADF 4-7 Cleaning the Paper Feed Roller Follow this procedure: 1.
Page 111: Cleaning The Bottom Plate
4-8 Cleaning The Bottom Plate Follow this procedure: 1. Connect the power cord, and power on the machine 2. Remove any paper from the Auto Sheet Feeder. 3. Prepare a sheet of A4 or Letter size pl a in paper. Fold it in half along the long edge. Unfold the paper, then load it in the paper support with the outside edge of the fold facing down.
Page 112: Transportation
5. TRANSPORTATION This section describes the procedures for transporting the printer for returning after repair, etc. (1) Keep the print head and ink tanks installed in the carriage. [See NOT E (1) on the next page.] (2) Turn off the printer to securely lock the carriage in the home position. (When the printer is turned off, the carriage is automatically locked in place.) [See NOTE (2) on the next page.] (3) To further secure the carriage to prevent movement from the home position during transportation, make and use a fixing tool in the following procedures:...
Page 113 Caution: (1) If the print head is removed from the printer and left alone by itself, ink (especially the pigment black ink) is likely to dry. For this reason, keep the print head installed in the printer even during transportation. (2) Securely lock the carriage in the home position, to prevent the carriage from moving and applying stress to the carriage flexible cable, or causing ink leakage, during transportation.
Page 114: Part 2: Technical Reference
Part 2 Technical Reference...
Page 115: New Technologies
1. NEW TECHNOLOGIES (1) Dye black ink adoption In addition to the pigment black ink, dye black ink is adopted in this machine, so that special paper can be printed in black ink. (For printing plain paper, the pigment black ink is used.) (2) Automatic Print Head Position Alignment In this machine, the print head position can be aligned automatically by operating the buttons on the operation panel and operating from the driver utility.
Page 116 Phenomena of predictable troubles and the Solutions (how to avoid the troubles)> < 1) Although the paper size is correct (A4/LTR) and the print head position alignment pattern is printed correctly, an error of the automatic print head position alignment failure occurs.
Page 117: Cleaning Mode And Amount Of Ink Purged
2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing, except in the following cases: - Cleaning on arrival: Performed when the access cover is closed. - Cleaning by dot count: Performed after ejection of paper (or after printing on the back side of paper when auto duplex printing is performed).
Page 118 Condition Details Amount of ink Est. required time used(g) (sec) - Via the operation panel (All at the same time Manual cleaning only) 0.14(BK) All at the same time) 0.50(Color) 30(BK) (Black/Color/All at the sametime) - Via the printer driver (Selectable from Black, 40(Color) Color, or All at the same time) Via the printer driver (Selectable from Black,...
Page 119: Print Mode
3. Print Mode (1) Copy :BCI-3eBK (Column: Number :BCI-6C 5pl of Colors) :BCI-6M 5pl :BCI-6Y :BCI-6BK :BCI-6C 2pl :BCI-6M 2pl (”CMcm” shown in a column means printing in the mixture of CM5pl/cm2pl.) Print Quality color draft color standard color fine Mode Resolution(dpi) 150x600...
Page 120 (2) Standard Color Printing (at PC Printer Driver) Defult setting Can be set at Main tab custom setting Inktank 5 color : BCI-3eBK / 6BK / 6C / 6M / 6Y 4 color *1 : BCI-3eBK / 6C / 6M / 6Y 4 color *2 : BCI-6BK / 6C / 6M / 6Y 3 color : BCI-6C / 6M / 6Y...
Page 121 (3) Standard Gray Scale Printing (at PC Printer Driver) Paper Type Drv.UI Fast <― ―> High Quality Custom Plain Paper Print Quality Custom Draft Standard High Resolution(dpi) 300x300 300x300 600x600 600x600 Pass 1 pass 1 pass 1 pass 4 pass Print control Ink 1 color 1 color...
Page 122 (5) Duplex Printing (at PC Printer Driver) Paper Type Drv.UI Fast <― ―> High Quality Custom Plain paper Print Quality Custom Draft Standard High Resolution(dpi) 600x600 600x600 1200x1200 1200x1200 Pass 1 pass 1 pass 1 pass 4 pass Print control Ink 4 color*1 4 color*1 4 color*1...
Page 123: Faq (Problems Specific To The Mp750/Mp780 And Corrective Actions)
4. FAQ(Problems Specific to the MP750 / MP780 and Corrective Actions) Function Phenomenon Condition Cause Corrective action Possible call or complaint Print results Margin -Paper feeding from the cassette, -In the printer driver, increase the -A margin appears on (approx. .3mm) Photo Paper Plus Double Sided amount of extension.
Page 124 Function Phenomenon Condition Cause Corrective action Possible call or complaint Print results Soiling on the back -After continuous borderless In borderless printing, 1.Perform Bottom plate cleaning -Paper gets smeared. side of paper (lines printing of small sized paper printing is performed to (from the printer driver) up to 3 -The back side of paper or streaks parallel...
Page 125 Function Phenomenon Condition Cause Corrective action Possible call or complaint Print results Scratches on paper -PP-101D, PP-101, PR-101, -Paper is scratched. -Change the paper feeding method Scratches on the PF SG-101, etc. -Marks appear on printed from the cassette to the auto sheet return lever due to paper -Paper feeding from the cassette paper.
Page 126: Part 3 Appendix
Part 3 Appendix...
Page 127: Wiring Diagram
1. Wiring Diagram Figure 3-1 Wiring Diagram 3 - 1...
Page 128: Circuit Diagram
2.Circuit Diagram 2-1 NCU Circuit Diagram1 Figure 3-2 NCU Circuit Diagrm1 3 - 2...
Page 129: Ncu Circuit Diagram2
2-2 NCU Circuit Diagrm2 Figure 3-3 NCU Circuit Diagrm2 3 - 3...
Page 130: Relay Circuit Diagram
2-3 Relay Circuit Diagram Figure 3-4 Relay Circuit Diagrm 3 - 4...
Page 131 3. PIXMA MP750/MP780 Specification <GENERAL> Printer Scanner Copy Facsimile Memory Card Memory Card Slot Media PCMCIA (ATA) Compact Flash Micro Drive Smart Media Memory Stick SD/MMC xD-Picture Card Data Storage READ WRITE Scan To Memory Card Photo-Direct print Applicable Image...
Page 132 <Printer Function> Size A4, A5, B5, 4" x 6", LTR, LGL Paper Materials Plane paper, other Printing resolution 4800 x 1200 dpi Printing Speed (page/min) 25 ppm (BK) / 17 ppm (Color) Printing direction Bi-direction Printable area (none printable area form each edge) 3.4mm right/left edge, 3mm top, 2mm bottom Printing Cartrige...
Page 133 G3 procedure signals ITU-T V.21 (No.2) (300 bps) ITU-T V.8 (300 bps) ITU-T V.34 (1200 bps, 600bps) Transmission Speed Canon Fax Standerd Chart (G3) approx. 3seconds Transmission Output Level From -8 to -15 dBm Receive Input Level From -3 to -43 dBm <Color FAX >(PIXMA MP780 only)
Page 134 <Function> Dialing Manual 10-key Dialing (MP780 only) On-Hook Key Automatic Dialing One-Touch Speed Dialing Coded-Speed Dialing Programmable Number of Digits 60(Max), 19(Ave.) Group Dialing Redial Transmission Dual Access (MP780 only) Max. File No. of Reservation 100 Polling Tx Sequential Broadcasting Delayed Transmission Confidential Transmission Relay Broadcasting Command...
Page 135 PRINTED IN JAPAN (IMPRIME AU JAPON) CANON INC.

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Canon PIXMA MP750 Service Manual

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