Troubleshooting - VTech InnoTV User Manual

Troubleshooting

Problem
Power button is
pressed but power
light does not turn
on.
The power light is
ON, but there is no
picture on the screen.
The power light is
ON, but there is no
picture (or incorrect
picture) on the TV
and pressing the
Power button has no
effect.
There are images on
the TV but no sound.
Wireless controller
does not work, and
LED on console is
flashing.
Only one wireless
controller works in
multi-player mode.
Possible Reason
Missing power
connection.
Incorrect TV
connection.
Program needs to
be reset.
TV settings need
adjustments.
Wireless controller
is not turned ON.
Wireless controller
settings are
incorrect.
Solution
Check to see if the AC adapter that
was included with this package is
properly connected to the main
unit.
Make sure that the HDMI cable is
connected to the console and the
TV.
Make sure that the TV is set to
the HDMI input that correctly
corresponds to the HDMI port on
the TV.
If there is a cartridge inserted,
remove it, wipe it's connection
plug with a dry, soft cloth and then
re-insert it.
Disconnect the AC adapter, and
then reconnect it.
Check the TV connection as
mentioned above.
Raise the volume of the TV, and
make sure it is not set to "Mute."
Check the volume setting in
Parental Controls - Console Settings
- Volume.
Make sure there are fresh batteries
installed in the wireless controller.
Make sure that the wireless controller
is turned ON. The LED light should
be lit.
Make sure the Player Selector
switch on the non-working wireless
controller is switched to a different
player position.
12