Related Manuals for HP Pro Slate 12
Summary of Contents for HP Pro Slate 12
- Page 1 HP Pro Slate 12 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Locating the serial number and model number ....................3 Tablet major components ............................. 4 Miscellaneous parts ............................... 5 Sequential part number listing ..........................6 4 HP Touchpoint Manager software ........................9 5 Removal and replacement preliminary requirements ..................10 Tools required ..............................10 Service considerations ............................10 Plastic parts ............................ - Page 6 7 Specifications ............................. 29 8 Backing up and recovering your data ......................30 Updating apps, widgets, and the operating system ................... 30 Back up and reset ..............................30 Factory data reset ............................... 30 Resetting with the tablet turned on ....................30 Resetting with the tablet turned off ....................
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Page 7: Product Description
Product description Category Description Product Name HP Pro Slate 12 Tablet Processor Qualcomm APQ8074AB Quad Core, 2.3GHz with GPS for models without WWAN capability Qualcomm APQ8074AB Quad Core, 2.3GHz without GPS for models with WWAN capability Panel 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display assembly... -
Page 8: External Component Identification
External component identification Item Component Item Component Rear-facing webcamera Audio-out (headphone) Power button Micro SIM slot (select models only) Volume control button (10) Micro SD Card Reader slot Integrated microphone (11) Speaker Ambient light sensor (12) 18 Watt POGO connector Front-facing webcamera (13) Speaker... -
Page 9: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You may need the information when you travel internationally or when you contact support. -
Page 10: Tablet Major Components
Tablet major components Item Component Spare part number Back cover 795926-001 Battery, 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable) 799168-001 Front-facing webcamera (includes cable) 795936-001 Top speaker Kit (includes speaker and cables) 795933-001 Rear-facing webcamera (includes cable) 795937-001 Volume and power button board 795935-001 Docking charger 808817-001... -
Page 11: Miscellaneous Parts
Item Component Spare part number System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics 795930-001 Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models without WWAN capability System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics 800053-001 Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability (14) -
Page 12: Sequential Part Number Listing
795552-012 For use only in S. Korea 795552-014 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 795930-001 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability Not for use in the People's Republic of China... - Page 13 RAM memory, and 32 GB eMMC hard drive for models with WWAN capability 805899-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability, not for use in the People's Republic...
- Page 14 Docking charger 809056-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability for use only in North America Chapter 3 Illustrated parts catalog...
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Page 15: Hp Touchpoint Manager Software
If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager account, then an IT administrator is alerted that the device may have been stolen. -
Page 16: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Torx 4 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. - Page 17 An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.
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Page 18: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 19 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 20: Removal And Replacement Procedures
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. This chapter provides removal and replacement procedures for authorized service provider only parts. -
Page 21: Battery
WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through the operating system before disconnecting and removing the battery. -
Page 22: Rear-Facing Webcamera
Remove the battery (2). Reverse this procedure to install the battery. Rear-facing webcamera Description Spare part number Rear-facing webcamera (includes cable) 795937-001 Before removing the rear-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. -
Page 23: Front-Facing Webcamera
Remove the rear-facing webcamera (2) from the display panel assembly. Reverse this procedure to install the rear-facing webcamera. Front-facing webcamera Description Spare part number Front-facing webcamera (includes cable) 795936-001 Before removing the front-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off,, turn the tablet on, and then shut it down through the operating system. - Page 24 Remove the front-facing webcamera (2) from the display panel assembly. Reverse this procedure to install the front-facing webcamera. Chapter 6 Removal and replacement procedures...
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Page 25: Volume And Power Button Board
Volume and power button board Description Spare part number Volume and power button board 795935-001 Before removing the volume and power button board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. - Page 26 Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. Disconnect all external devices from the tablet.
- Page 27 Reverse this procedure to install the speakers. Speakers...
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Page 28: Antenna Board
Antenna board Description Spare part number Antenna (includes antenna cable and transceiver) 808086-001 For models with WWAN capability 795923-001 For models without WWAN capability 808434-001 Before removing the antenna board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. - Page 29 Detach the antenna board (1) from the display panel assembly, and then remove it (2). Reverse this procedure to install the antenna board. Antenna board...
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Page 30: Connector Board
Connector board Description Spare part number Connector board 795928-001 Before removing the connector board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. -
Page 31: System Board
System board Description Spare part number System board equipped with Qualcomm APQ8074AB, Quad Core, 2.3GHz with GPS and 32 GB eMMC hard 795930-001 drive for models without WWAN capability System board equipped with Qualcomm APQ8074AB, Quad Core, 2.3GHz without GPS and 32 GB eMMC 800053-001 hard drive for models with WWAN capability Before removing the system board, follow these steps:... -
Page 32: Docking Charger
Remove the four Torx 4 screws (1) that secure the system board to the display panel assembly, and then remove the system board (2). Reverse this procedure to install the system board. Docking charger Description Spare part number DDocking charger 808817-001 Before removing the docking charger, follow these steps: Turn off the tablet. -
Page 33: Outer Ring
Release the docking charger (1) from the metal frame, and then remove it (2). ▲ Reverse this procedure to install the docking charger. Outer ring Description Spare part number Outer ring for models with WWAN capability 807960-001 Outer ring for models without WWAN capability 807960-001 Turn off the tablet. - Page 34 Remove the outer ring: Remove four Torx 4 screws (1), and then remove both metal brackets from the outer ring (2). Remove eight Torx 4 screws (1) from the outer ring, and then lift the outer ring (2) from the display assembly.
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Page 35: Specifications
The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50/60 Hz, 0.3-1.0 A. NOTE: The tablet can operate on DC power using an industry-standard micro-B USB cable. The HP 5V 2A adapter included with your tablet is recommended for charging the tablet. Temperature Operating 5°C to 35°C... -
Page 36: Backing Up And Recovering Your Data
Updating apps, widgets, and the operating system HP recommends that you update your apps, widgets, and the operating system on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your tablet. Technology is always changing, and updating apps, widgets, and the operating system allows your tablet to run the latest technology available. -
Page 37: Resetting With The Tablet Turned Off
CAUTION: All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. It may be possible to restore data in your email account. Back up all important files with an external storage device or to the cloud using one of several commercially available solutions, before resetting the tablet. -
Page 38: Power Adapter Requirements
Power adapter requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 2-conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased. - Page 39 Country/region Accredited agency Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States Requirements for specific countries and regions...
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Page 40: 10 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/... -
Page 41: Index
4, 7, 19 battery power requirements, product removal 15 description 1 headphone jack 2 spare part number 4, 7, 15 processor, product description 1 HP Touchpoint Manager 9 buttons product description power 2 audio 1 volume control 2 display panel 1 jacks... - Page 42 Q-Pen webcamera spare part number 6 location 2 removal 16, 17 spare part numbers 4, 7, 16, 17 rear-facing webcamera wireless networking, product location 2 description 1 removal 16 workstation guidelines 12 spare part number 4, 7, 16 WWAN module reset 30, 31 spare part number 6 Screw Kit, spare part number 6, 7...