Brother MFC-J4320DW Basic User's Manual
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Brother MFC-J4320DW Basic User's Manual

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Basic User's Guide
MFC-J4320DW
MFC-J4420DW
Version 0
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Summary of Contents for Brother MFC-J4320DW

  • Page 1 Basic User’s Guide MFC-J4320DW MFC-J4420DW Version 0 USA/CAN...
  • Page 2 Register your product on-line at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:  may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Brother Numbers

    Register your new product online at http://www.brother.com/registration (USA only) You can also complete and fax the Brother Warranty Registration and Test Sheet. FAQs (frequently asked questions) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

  • Page 4: Ordering Accessories And Supplies

    For the location of a Brother authorized service center, visit http://www.brother.ca/support. Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother.

  • Page 5: Order Information

    BP60PLGR (USA only) Telephone Line Cord LG3077001 (USA only) Basic User’s Guide LEU968001 (English for USA and Canada) LEU968002 (French for Canada) LER520001 (USA) ® CD ROM for Windows & Mac LER521001 (Canada) For more information about the replacement supplies, visit http://www.brother.com/pageyield.

  • Page 6: Usa And Canada

    LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this product’s manuals have been compiled and published, covering the latest product descriptions and specifications. The contents of the manuals and the specifications of this product are subject to change without notice.
  • Page 7 Save your most frequently-used settings as Shortcuts. Mobile Connect (See Online User’s Guide at solutions.brother.com/manuals.) Use Brother iPrint&Scan to print and scan images and files from mobile devices. (See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals.) Web Connect / Brother Apps...
  • Page 8 PDF file / Brother print from OS X v10.7.x or later and your iPhone, Solutions Center iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print This Guide provides details on how to use Google...
  • Page 9 4 Step-by-Step Instructions Where can I find the Online User’s Guide? ® (Windows Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (XXXX is your model name.) > Support > User’s Guides. ® (Windows Tap or click (Brother Utilities) >...
  • Page 10 Provides several ways to search  Displays related questions for additional information  Receives regular updates based on customer feedback * The FAQ home page will vary depending on your model. Where can I find these FAQs? Brother Solutions Center http://support.brother.com viii...

  • Page 11: Table Of Contents

    Scanning to a computer ... 20 How to use the documentation ..1 Before scanning ......20 Symbols and conventions .... 1 How to scan a document as a About Brother Utilities PDF file using ControlCenter4 ® ® (Windows )........1 (Windows )........
  • Page 12 10 Receiving a fax ....29 Receive Modes ......29 How to choose the correct Receive Mode ......29 Receive Modes overview ... 30 Receive Mode settings....32 Ring Delay ......... 32 F/T Ring Time (Fax/Tel mode only) ....32 Routine maintenance ..

  • Page 13: General Information

    How to use the About Brother Utilities ® documentation (Windows Thank you for buying a Brother product! Brother Utilities is an application launcher Reading the documentation will help you that offers convenient access to all Brother make the most of your machine.

  • Page 14: Control Panel Overview

    Chapter 1 Control panel overview The MFC-J4320DW and MFC-J4420DW have the same 2.7" Touchscreen LCD and Touchpanel. NOTE Most of the illustrations in this User’s Guide show the MFC-J4420DW. 1 2.7" Touchscreen LCD (Liquid Crystal Display) Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.
  • Page 15 General information 2 Touchpanel: Power On/Off  Back Press to turn on the machine. Press to go back to the previous menu level. Press and hold down to turn off the  Home machine. The Touchscreen LCD displays Press to return to the Home screen. Shutting Down and stays on for a few ...

  • Page 16: 2.7" Touchscreen Lcd

    Chapter 1 2.7" Touchscreen LCD Home Screen 3 There are three Home screens that you can access by pressing d or c. From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens. Home Screen 1 This screen provides access to LGR Copy Shortcuts operations.
  • Page 17 General information Shortcuts  Create Shortcuts for frequently-used Press to connect the Brother machine operations, such as sending a fax, to an Internet service. copying, scanning and using Web For more information, see Web Connect. Connect Guide. Three Shortcuts screens are available with space for up to four Shortcuts on ...
  • Page 18 Chapter 1 Settings screen 9 New Fax(es): When you press (Settings), the Touchscreen LCD displays the machine’s status. This screen provides access to all the machine’s settings. When Fax Preview is set to On, New Fax(es) displays how many new faxes you have received and stored in the machine’s memory.

  • Page 19: Entering Text

    General information Entering Text 4 Receive Mode Displays the current Receive Mode: When you must enter text into the machine, a  Fax (Fax Only) keyboard appears on the Touchscreen.  Fax/Tel  External TAD  Manual NOTE When the Distinctive Ring feature is turned on, the Touchscreen displays D/R.

  • Page 20: Loading Paper

    Loading paper Before loading paper Loading paper in the paper tray Load only one size of paper and one type of paper in the paper tray at a time. Paper size and loading orientation  When loading a different paper size in the tray, you must also change the paper size The paper size determines the orientation setting in the machine.
  • Page 21 Loading paper When using Letter, A4 or Executive size Fan the stack of paper well to avoid paper: paper jams and misfeeds. Pull the paper tray completely out of the machine. NOTE Always make sure the paper is not curled. Load paper in the paper tray with the Open the output paper tray cover (1).
  • Page 22 Chapter 2 Check that the paper is flat in the tray Pull out the paper support (1) until it and below the maximum paper locks into place, and then unfold the mark (1). paper support flap (2). Overfilling the paper tray may cause paper jams.

  • Page 23: Loading Paper In The Manual Feed Slot

    Loading paper Loading paper in the When using Ledger or A3 size paper: manual feed slot Open the manual feed slot cover. Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot cannot be used for printing faxes.
  • Page 24 Chapter 2 Load only one sheet of paper in the Using both hands, load one sheet of manual feed slot with the printing paper in the manual feed slot until the surface face up. front edge touches the paper feed rollers.

  • Page 25: Paper Settings

    Loading paper Press a or b to display Plain Paper, NOTE Inkjet Paper, Brother BP71 or • If the data does not fit on one sheet, the Other Glossy, and then press the Touchscreen will prompt you to load option you want.

  • Page 26: Check Paper Setting

    Recommended print media Press a or b to display the paper size options, and then press the option you want. To get the best print quality, we recommend using the following paper: Brother paper Paper Type Item Premium Plus Glossy Photo Ledger BP71GLGR ...

  • Page 27: Loading Documents

    Loading documents How to load Lift up and unfold the ADF document support (1). documents You can send a fax, make copies, and scan from the automatic document feeder (ADF) and from the scanner glass. Using the ADF (MFC-J4420DW) The ADF can hold up to 20 pages and feed each sheet individually.

  • Page 28: Using The Scanner Glass

    Chapter 3 Using the scanner glass Place the document face down in the upper left corner of the scanner glass, aligned with the arrow. Use the scanner glass to fax, copy, or scan one page at a time. Document Sizes Supported Length: Up to 11.7 in.

  • Page 29: Printing From A Computer

    For more information and detailed instructions on printing, see Online User’s Guide: Print. Install the Brother printer driver from the Installer CD-ROM or from Brother Solutions Center. (See Quick Setup Guide.) From your application, select the Print command.

  • Page 30: Copying

    Copying How to copy Stop copying Do one of the following to load your To stop copying, press document:  (MFC-J4420DW) Copy options overview Place the document face down in the ADF. To change copy options, press Copy, and (See Using the ADF then press Options.

  • Page 31: Paper Type

    Press a or b to display Paper Size. Press a or b to display Plain Paper, Press Paper Size. Inkjet Paper, Brother BP71 or Other Glossy, and then press the Press a or b to display Letter, Legal, option you want.

  • Page 32: Scanning To A Computer

    Scanning to a computer Before scanning If the ControlCenter4 Mode screen appears, click Advanced Mode, and then click OK. To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. ...

  • Page 33: How To Scan A Document As A Pdf File Using The Touchscreen

    ® ® SP2 or later, Windows 7 and Windows For more information, see Online User’s Guide: Scan Using Web Services from the Brother Machine Press d or c to display to File. ® ® (Windows Vista SP2 or greater, Windows 7 and ®...

  • Page 34: Photocapture Center: Printing Photos From A Usb Flash Drive

    PhotoCapture Center: Printing photos from a USB flash drive PhotoCapture Center Press d or c to display the photo you want to print, and then press it. operations Enter the number of copies: (PHOTO mode)  Press - or + on the Touchscreen. Press the number of copies to ...

  • Page 35: Photocapture Center Print Settings Overview

    PhotoCapture Center: Printing photos from a USB flash drive PhotoCapture Center print settings overview The Print Settings you change are temporary for your current printout. The machine returns to its default settings after printing is complete. NOTE You can save the print settings you use most often by setting them as the default.

  • Page 36: Telephone Services And External Devices

    Your Brother machine may not work with some VoIP systems. If you have voice mail service and your For more information and setup instructions: Brother machine on the same line, they will conflict with one another when receiving  (See Online User’s Guide: Voice Over incoming calls.

  • Page 37: Connecting An External Telephone Answering Device (Tad)

    TAD. To receive faxes successfully, you must connect the TAD to the jack labeled EXT. on the Brother machine and set the machine’s Receive Mode to External TAD. When you record the outgoing message on...

  • Page 38: Sending A Fax

    Sending a fax How to send a fax To change the fax-sending settings, press Options. Press a or b to scroll through the fax settings. When the Do one of the following: setting you want is displayed, press it  (MFC-J4420DW) and choose your new option.

  • Page 39: Stop Faxing

    Sending a fax Enter the fax number. When the Touchscreen displays Next Page?, do one of the following: Using the dial pad on the Touchscreen  To send a single page, press No. The machine sends the document. Using (Address Book) ...

  • Page 40: Storing Address Book Numbers

    Chapter 9 How to set your Storing Address Book numbers Station ID Your Address Book can hold up to 100 Set your machine’s Station ID so that the date entries, each with up to two numbers. and time appear on each fax you send. If you are not using this machine for faxing, a Press (Fax).

  • Page 41: Receiving A Fax

    Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.

  • Page 42: Receive Modes Overview

    Chapter 10 To set the Receive Mode, follow the instructions: Press (Settings). Press All Settings. Press a or b to display Fax. Press Fax. Press a or b to display Setup Receive. Press Setup Receive. Press a or b to display Receive Mode. Press Receive Mode.
  • Page 43 Receiving a fax Manual Manual mode turns off all automatic answering operations unless you are using the Distinctive Ring feature. To receive a fax in Manual mode, lift the handset of the external telephone or press Hook. When you hear fax tones (short repeating beeps), press Fax Start and choose Receive. The Easy Receive feature lets you receive faxes by lifting a handset on the same line as the machine.

  • Page 44: Receive Mode Settings

    Chapter 10 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When your machine receives a call, you and your caller will hear the normal telephone Ring Delay sets the number of times the ring. The number of rings is set in the Ring machine rings before it answers in Fax Only Delay setting.

  • Page 45: Routine Maintenance

    Routine maintenance How to clean and Checking the print quality check the machine If faded or streaked colors and text appear on your printouts, some of the print head nozzles may be clogged. Check this by printing the Cleaning the scanner Print Quality Check Sheet and looking at the nozzle check pattern.
  • Page 46 If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head up to five more times. If the print has not improved, contact Brother Customer Service.

  • Page 47: Checking The Print Alignment

    For more information about cleaning and Press Basic alignment or checking the machine, see Online User’s Advanced alignment. Guide: Clean Your Brother Machine and Following the instructions on the Check Your Brother Machine. Touchscreen, load plain paper of the selected size in the paper tray or manual feed slot, and then press Start.

  • Page 48: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 49: Error And Maintenance Messages

    Troubleshooting Error and maintenance messages As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table.
  • Page 50 A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are not using Genuine Brother Use a new Genuine Brother Innobella Innobella ink, the machine may not Ink Cartridge. If the error is not detect the ink cartridge.
  • Page 51 Troubleshooting Error Message Cause Action Current Tray Settings This message is displayed when the To not display this confirmation Check Paper setting to confirm the message, set the Check Paper paper type and size is enabled. setting to Off. (See Check Paper setting on page 14.) Print data is left in the machine's Data Remaining in...
  • Page 52 The ink absorber box or flushing box The ink absorber box or flushing box Ink Absorber Pad is nearly full. must be replaced soon. NearFull Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. (See Brother numbers on page i.)
  • Page 53 Troubleshooting Error Message Cause Action One or more of the ink cartridges are Order a new ink cartridge. You can Ink Low near the end of their life. If one of the continue printing until the color ink cartridges is near the end of Touchscreen displays its life and someone is sending you a Cannot Print.
  • Page 54 Error Message Cause Action The machine is out of paper or paper Do one of the following: No Paper Fed is not correctly loaded in the paper  Refill the paper tray, and then tray. press OK on the Touchscreen. ...
  • Page 55 Troubleshooting Error Message Cause Action The machine's memory is full. If a fax-sending or copy operation Out of Memory is in process: Press or Quit or Close and  wait until the other operations that are in process finish, and then try again.
  • Page 56 (See Transferring your faxes or Fax Journal report on page 46.)) If the problem continues, call Brother Customer Service. The machine has a mechanical Disconnect the machine from the Unable to Scan XX problem.
  • Page 57 Troubleshooting Error Message Cause Action The paper size setting does not 1 Check that the paper size you Wrong Paper match the size of paper in the tray. choose on the Touchscreen matches the size of the paper in The paper orientation is not proper for the tray.

  • Page 58: Error Animations

    (See Transferring the Fax Journal report to Windows another fax machine on page 47.) From (Start), select All Programs, Brother, Brother Utilities, MFC-XXXX, Transferring faxes to another fax PC-FAX Receive, and select Receive. machine (XXXX is your model name.) If you have not set up your Station ID, you ®...

  • Page 59: Document Jam (Mfc-J4420Dw)

    Troubleshooting Document jam Make sure you have set PC-Fax Receive on the machine. (MFC-J4420DW) (See Online User’s Guide: Use PC-Fax Receive to transfer Received Faxes to Documents can jam in the ADF if they are not ® Your Computer (Windows only).) inserted or fed correctly, or if they are too If faxes are in the machine’s memory...

  • Page 60: Printer Jam Or Paper Jam

    Printer jam or paper jam Pull the jammed document out to the left. Follow these steps to locate and remove the jammed paper if the Touchscreen displays: Paper Jam [Front] or Paper Jam [Front,Rear] NOTE If the Touchscreen displays Paper Jam [Rear], see page 51. Unplug the machine from the AC power outlet.
  • Page 61 Troubleshooting Lift the Jam Clear Flap, and remove the Using both hands, use the finger holds jammed paper. on each side of the machine to lift the scanner cover (1) into the open position. Slowly pull the jammed paper (1) out of the machine.
  • Page 62 Open the Jam Clear Cover (1) at the IMPORTANT back of the machine. • If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to release the paper. • If the print head is in the right corner as shown in the illustration, you cannot move the print head.
  • Page 63 Troubleshooting Close the inside cover and Jam Clear Open the inside cover (1). Cover. Make sure the covers are closed completely. Pull the jammed paper out of the machine. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
  • Page 64 Using both hands, use the finger holds IMPORTANT on each side of the machine to lift the • If paper is jammed under the print head, scanner cover (1) into the open position. unplug the machine from the power source, and then move the print head to release the paper.
  • Page 65 Troubleshooting NOTE NOTE If there is a repeat paper jam, a small During the procedure, you must load the scrap of paper may be stuck in the Maintenance sheet (included with your machine. (See Additional paper jam clear machine) in Landscape position in the operations on page 53.) manual feed slot.

  • Page 66: Troubleshooting For Wireless Lan Setup

    Troubleshooting for Wireless LAN setup Wireless LAN report After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically. If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions.

  • Page 67: If You Are Having Difficulty With Your Machine

    If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother.com.

  • Page 68: Print Quality Difficulties

    Make sure that your ink cartridges are fresh. The following may cause ink to clog: The expiration date written on the cartridge package has passed. (Genuine  Brother Innobella ink cartridges stay usable for up to two years if kept in their original packaging.) ...
  • Page 69 The machine prints blank pages. Check the print quality. (See Checking the print quality on page 33.) Make sure you are using Genuine Brother Innobella Ink. To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time.

  • Page 70: Paper Handling Difficulties

    Difficulties Suggestions Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 71: Printing Received Faxes

    Troubleshooting Printing Received Faxes Difficulty Suggestions  Condensed print This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection with static or interference on the Horizontal streaks ...

  • Page 72: Receiving Faxes

    If your Brother machine is on a line with the Distinctive Ring subscriber service, see Online User’s Guide: Distinctive Ring. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.

  • Page 73: Sending Faxes

    Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Online User’s Guide: External TAD (Telephone Answering Device).) Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack.

  • Page 74: Handling Incoming Calls

    For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 75 Troubleshooting Copying Difficulties Difficulty Suggestions Vertical black lines or streaks Black vertical lines on copies are typically caused by dirt or correction fluid on the appear in copies. glass strip. Clean the glass strip, scanner glass, and the white bar and white (MFC-J4420DW) plastic above them.

  • Page 76: Network Difficulties

    It is necessary to configure the third-party Security/Firewall Software to allow not work. Network scanning. Add port 54925 for Network scanning. (See Online User’s Guide: My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network.) The network PC-Fax Receive ®...

  • Page 77: Dial Tone Detection

    Press a or b to display Initial Setup. To improve compatibility with most VoIP services, Brother recommends Press Initial Setup. changing the compatibility setting to Basic(for VoIP). Press a or b to display Dial Tone.

  • Page 78: Machine Information

     Faxes in memory Your machine’s firmware version will 4 All Settings appear on the Touchscreen. You can restore all settings to the factory settings. Press Brother strongly recommends performing this procedure before handing over or disposing of the machine.

  • Page 79: How To Reset The Machine

    Troubleshooting How to reset the machine Press (Settings). Press All Settings. Press a or b to display Initial Setup. Press Initial Setup. Press a or b to display Reset. Press Reset. Press a or b to display the type of reset (Machine Reset, Network, Address Book &...

  • Page 80: Index

    ..........29 Brother difficulties ........59 accessories and supplies ......ii F/T Ring Time, setting ....... 32 Brother numbers ........i Ring Delay, setting ......32 Customer Service ........i telephone line interference or VoIP FAQs (frequently asked questions) ..i system ..........
  • Page 81 Paper TAD (telephone answering device), Check Paper setting ......14 external ............ 29 loading ............8 Receive Mode ........29 size of document ........15 Telephone line type ............13 difficulties ..........59 PhotoCapture Center interference or VoIP system ....65 from PC Text, entering ..........7 See Online User’s Guide.

  • Page 83: Supplies

    For more information about the replacement supplies, visit http://www.brother.com/pageyield. What is Innobella? Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
  • Page 84 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. www.brotherearth.com...

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