Panasonic KX-TDA50 Operating Manual page 96

1.3.41 ICD Group Features—Supervisory
Features
Incoming Call Queue
Monitor
Log-in/Log-out Monitor and
Remote Control
Call Log History
Using these features, for example, if extension 101 is logged out but the user is at his extension, and Incoming
Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status
of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
The following chart shows the flow of supervisory displays and access operations:
Call Log History
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
96 Operating Manual
The supervisor extension can monitor the status of calls waiting in the queue
to be answered.
(® 1.3.37 ICD Group Features—Incoming Call Queue Monitor)
The supervisor extension can monitor the Log-in/Log-out status of the ICD
group members with the lights of corresponding DSS buttons. The supervisor
extension can change their Log-in/Log-out status by pressing the
corresponding DSS button.
(® 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
The supervisor extension can confirm the incoming call log for the ICD group.
(® 1.3.36 ICD Group Features—Call Log History for ICD Group)
Initial Display
JAN.31 08:10AM
PROG INFO RING
"EXIT"
Incoming Call
Queue Monitor
JAN.31 08:10AM
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG
"LOG"
"EXIT"
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- The number of lost calls
--- Average queuing time
The lights of DSS buttons for the ICD group members
indicate their Log-in/Log-out status as follows:
OFF: Out of the ICD group.
Green on: Log-in mode (ready to answer calls).
Flashing green: Log-in mode (not ready to answer calls).
Red on: Log-out mode.
Description
FRI
MENU
ICD Group
739 extension
no.
FRI
--- Date and time
--- Floating extension number/name of ICD group
--- The number of queued calls
--- The longest queuing time
SPRVS
"SPRVS"
"EXIT"
Log-in/Log-out Monitor
JAN.31
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
08:10AM FRI
EXIT
With
Document Version 2008-10