If You Need Help; Calling For Returns/Credit - Motorola DCP501 Installation Manual

If You Need Help

If you need assistance relating to:
Digital cable feature
Features other than
digital cable
For general information on Motorola's DCP home theater products:
http://www.motorola.com/DCP

Calling for Returns/Credit

If returns are necessary, call the Motorola Customer Support Center at 1-866-MOT-BCS1
(1-866-668-2271) for a Return for Service Authorization (RSA) number before sending the unit.
The RSA number must be prominently displayed on all equipment cartons.
When shipping equipment for repair, follow these steps:
1
Pack the unit securely.
2
Enclose a note describing the exact problem.
3
Enclose a copy of the invoice that verifies the warranty status.
4
Ship the unit PREPAID to the following address:
5
Motorola, Inc.
C/O UPS Freight Service
Attn: RSA #___________
1201 C Street NW
Auburn, WA 98001
Call Motorola's Technical Response Center (TRC) at 1-888-944-HELP
(1-888-944-4357)
Call Motorola's Customer Support Center at 1-866-MOT-BCS1 (1-866-668-2271)
Introduction 1-3
DCP501 Installation Manual