Appendix A Troubleshooting; Solving Common Problems - HP 2310t User Manual

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the
recommended solutions.
Problem
Power LED is not on.
Screen is blank.
Touch function is not working.
Screen image appears distorted; text
is fuzzy or blurred; image quality is
degraded.
Image appears blurred, indistinct, or
too dark.
Picture bounces, flickers, or wave
pattern is present in the picture.
Image is not centered
ENWW
Possible Cause
Power is not on.
Bezel power LED is turned off
in the OSD.
Power cord is disconnected.
Power button on front panel of
the monitor is turned off.
Video cable is improperly
connected.
Screen blanking is active.
USB cable is not connected.
Touch driver is not installed
(Windows XP only).
The computer's graphics card
resolution is set lower or
higher than the monitor's
native resolution.
Brightness and contrast are
too low.
Interference from another
electrical device.
Position may need
adjustment.
Solution
Ensure that the power cord is properly connected
to a grounded power outlet and to the monitor, and
the monitor power button is on.
Press the Menu button to open the OSD and select
Management > Bezel Power
mode.
Connect the power cord.
Press the front panel power button.
NOTE: If pressing the power button has no
effect, press and hold the power button for 10
seconds to disable the power button lockout
feature.
Connect the video cable properly. Refer to Chapter
3, Setting Up the Monitor on page 4
information.
Press any key on the keyboard or move the mouse
to inactivate the screen blanking utility.
Connect the provided USB cable between the
monitor and computer.
If your system is running Windows XP, install the
touch driver from the CD provided.
Set the computer's display resolution to the same
mode as the monitor's recommended native
screen resolution to provide the best picture
quality.
Press the Auto/OK button on the front panel. If this
does not correct the image, press the
to open the OSD Menu, and adjust the brightness
and contrast scales as needed.
Move electrical devices that may cause electrical
interference as far away from the monitor as
possible.
Press the Menu button to access the OSD menu.
Select Image Control/Horizontal Position
Vertical Position to adjust the horizontal or vertical
position of the image.
Solving Common Problems
LED, then set it to On
for more
Menu button
or
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