Solving Cd-Rom And Dvd Problems - HP Point of Sale rp5000 Troubleshooting Manual

Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems
Problem
System will not boot from
CD-ROM or DVD drive.
CD-ROM or DVD devices
are not detected or driver
is not loaded.
Movie will not play in the
DVD drive.
Cannot eject compact disc
(tray-load unit).
CD-ROM or DVD-ROM
drive cannot read a disc or
takes too long to start.
2–34
If you encounter CD-ROM or DVD problems, see the common
causes and solutions listed in the following table or to the
documentation that came with the optional device.
Cause
The CD-ROM or DVD
boot is not enabled
through the Computer
Setup utility.
Non-bootable CD in
drive.
Drive is not connected
properly or not properly
configured.
Movie may be
regionalized for a
different country.
Decoder software is not
installed.
Disc not properly
seated in the drive.
CD or DVD has been
inserted upside down.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
www.hp.com
Solution
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Try a bootable CD in the drive.
See the documentation that came
with the optional device.
See the documentation that came
with the DVD drive.
Install decoder software.
Turn off the computer and insert a
thin metal rod into the emergency
eject hole and push firmly. Slowly
pull the tray out from the drive until
the tray is fully extended, then
remove the disc.
Re-insert the CD or DVD with the
label facing up.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
Troubleshooting Guide