Toshiba 3890CS User Manual page 122

Troubleshooting
Action
Step 2
a
Remove, and then insert the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light. Extended exposure to light may
cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit or imaging kit.
Doing so may affect the quality of future print jobs.
b
Print the document.
Does gray or colored background appear on prints?
Incorrect margins
Action
Step 1
a
Adjust the paper guides to the correct position for the paper
loaded.
b
Print the document.
Are the margins correct?
Step 2
a
Set the paper size from the control panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Print the document.
Are the margins correct?
Step 3
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Note: Make sure that the setting matches the paper loaded.
b
Print the document.
Are the margins correct?
Yes No
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
122
customer