Panasonic KX-TG5471S Operating Instructions Manual page 78

Troubleshooting
Problem
The handset and/or base unit
does not announce the
displayed caller's name.
The handset and/or base unit
does not announce the
displayed caller's name
properly.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
The handset display exits the
Caller List or phone book.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
You cannot have a
conversation using the
headset.
78
Cause & Remedy
• The handset and/or base unit ringer volumes
are turned off. Set to high, medium, or low
(p. 19, 20).
• The Talking Caller ID feature is turned off.
Turn it on (p. 33, 34).
• Name pronunciation may vary. Name
pronunciation quality is based on names
most commonly used in the United States.
• The handset and/or base unit will announce
each letter of abbreviations, such as "Co."
and "Inc.".
• Caller ID supports names of up to 15 letters.
If the caller's name has more than 15 letters,
the name will not be announced correctly.
• The Caller ID Number Auto Edit feature is
turned off. Turn it on (p. 37) and try again.
• You need to press [C] or [s] after editing
the number.
• Do not pause for over 60 seconds while
searching.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 26) or listen to the new
messages (p. 59, 60, 65).
• Make sure the optional headset is connected
properly (p. 69).
• If "SP-phone" is displayed on the handset,
press [C] to switch to the headset.