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Samsung Xpress C51 Series User Manual

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User Guide
C51x Series
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Summary of Contents for Samsung Xpress C51 Series

  • Page 1 User Guide C51x Series Table of Contents...
  • Page 2 This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
  • Page 3 Samsung Mobile Apps Mopria™ AirPrint Google Cloud Print™ Printing Basic print Canceling a print job Opening printing preferences Using a favorite setting Using help Printing features Using Samsung Easy Printer Manager Using Printer Status programs Maintenance Ordering supplies and accessories...
  • Page 4 Available supplies Available maintenance parts Storing the toner cartridge Redistributing toner Replacing the toner cartridge Replacing the toner collection unit Replacing the imaging drum Cleaning the machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Understanding the LEDs A “Low Toner” or “Very Low Toner” message displays in Supplies information report Paper feeding problems Power and cable connecting problems...
  • Page 5 Introduction This chapter provides the information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...

  • Page 6: Key Benefits

    • We recommend using recycled paper for saving energy. Convenience If you have Internet access, you can get help, support application, machine drivers, manuals, and order information from the Samsung website, www.samsung.com/sec/support/. Wide range of functionality and application support • Supports various paper sizes.

  • Page 7: Features By Model

    Features by model Some features and optional goods may not be available depending on model or country. Operating System Operating System C51x series C51xW series ● ● Windows ● ● ● ● Linux a.AirPrint allows you to print directly from Mac OS. b.Mac 10.11, 10.12, 10.13 only.
  • Page 8 Software Software C51x series C51xW series ● ● SPL Printer driver ● ● Samsung Easy Printer Manager ● ● Samsung Printer Status ● SyncThru™ Web Service (●: Supported, Blank: Not supported) Features by model | 8...
  • Page 9 Samsung Mobile Print a.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. b.Available for Windows OS users only.

  • Page 10: Useful To Know

    Where can I purchase accessories or supplies? • Inquire at a Samsung distributor or your retailer. • Visit https://www.samsung.com/sec/printer-supplies/. Select your country/region to view product service information. The attention LED flashes or remains constantly on.

  • Page 11: General Icons

    About this user’s guide This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine. •...

  • Page 12: Safety Information

    Safety information These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference. Important safety symbols Explanation of all icons and signs used in this chapter Hazards or unsafe practices that may result in severe personal...

  • Page 13: Operating Method

    Do not remove the plug by pulling on the cord; do not handle the plug with wet hands. This could result in electric shock or fire. Caution During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet.

  • Page 14: Installation / Moving

    Be careful when replacing paper or removing jammed paper. New paper has sharp edges and can cause painful cuts. When printing large quantities, the bottom part of the paper output area may get hot. Do not allow children to touch. Burns can occur.
  • Page 15 Caution Before moving the machine, turn the power off and disconnect all cords. The information below are only suggestions based on the units weight. If you have a medical condition that prevents you from lifting, do not lift the machine. Ask for help, and always use the appropriate amount of people to lift the device safety.

  • Page 16: Maintenance / Checking

    • Do not remove any covers or guards that are fastened with screws. • Fuser units should only be repaired by a certified service technician. Repair by non-certified technicians could result in fire or electric shock. • The machine should only be repaired by a Samsung service technician. Safety information | 16...

  • Page 17: Supply Usage

    Supply usage Caution Do not disassemble the toner cartridge. Toner dust can be dangerous if inhaled or ingested. Do not burn any of the consumables such as toner cartridge or fuser unit. This could cause an explosion or uncontrollable fire. When storing consumables such as toner cartridges, keep them away from children.

  • Page 18: Machine Overview

    Machine overview Components The actual component may differ from the illustration below. Some components may change depending on the configuration. Machine Quick installation guide Power cord Misc. accessories a.This illustration may differ from your machine depending on your model. There are various types of machine.

  • Page 19: Front View

    Front view • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). Output tray Front cover release button NFC (Near Field Output support Communication) tag...
  • Page 20 Rear cover Power receptacle USB port Network port Machine overview | 20...

  • Page 21: Control Panel Overview

    Control panel overview This control panel may differ from your machine depending on its model. There are various types of control panels. Shows the status of the toner (see "Toner LED/ Wireless LED Toner LED / Power LED" on page 95). Configures the wireless network connection easily without a computer (see "Wireless network setup"...

  • Page 22: Turning On The Machine

    Turning on the machine Connect the machine to the electricity supply first. press (Power) button on the control panel. If you want to turn the power off, press and hold (Power) button for about 3 seconds. Turning on the machine | 22...

  • Page 23: Installing The Software

    Installing the software After you have set up your machine and connected it to your computer, you must install the printer software. Download the software from the Samsung website and install (www.samsung.com/sec/support/ > find your product > Support or Downloads).

  • Page 24: Learning The Basic Usage

    Learning the Basic Usage After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would like to set or change values. • Machine’s basic settings • Media and tray...

  • Page 25: Machine's Basic Settings

    • High 3: 3,000 m (9,842 ft) ~ 4,000 m (13,123 ft) • High 4: 4,000 m (13,123 ft) ~ 5,000 m (16,404 ft) You can set the altitude value from Samsung Easy Printer Manager or SyncThru™ Web Service. • If your machine is connected to the local, you can set the machine’s setting from Samsung Easy Printer Manager >...

  • Page 26: Media And Tray

    • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • The amount of paper put into the tray may differ according to media type used (see "Print media specifications"...

  • Page 27: Tray Overview

    The use of flammable media or foreign materials left in the printer may lead to overheating of the unit and, in rare cases may cause a fire. The amount of paper put into the tray may differ according to media type used (see "Print media specifications"...

  • Page 28: Loading Paper In The Tray

    Loading paper in the tray Pull out the paper tray (see "Tray overview" on page 27). Open the paper cover. Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size. Flex or fan the edge of the paper stack to separate the pages before loading papers.
  • Page 29 Place the paper with the side you want to print facing up. For paper smaller than Letter-sized, press and unlatch the guide lock in the tray, push the tray in manually. Then adjust the paper length guide and paper width guide. For paper longer than A4-sized(like ‘Legal’), press and unlatch the guide lock in the tray, pull the tray out manually.
  • Page 30 • Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled. Squeeze the paper width guide and slide it to the edge of the paper stack without causing it to buckle.
  • Page 31 When you print a document, set the paper type and size for the tray (see "Setting the paper size and type" on page 34). The tray is preset to Letter or A4 size, depending on your country. To change the size to A4 or Letter, you must adjust the lever and paper width guide properly.

  • Page 32: Printing On Special Media

    If you want to change the size to A4, first move the paper width guide to left and rotate the lever counterclockwise. If you force the lever, it could damage the tray. Printing on special media The table below shows the special media usable in tray. To change the paper setting set in the machine, from the Printing preferences window >...
  • Page 33 Labels To avoid damaging the machine, use only labels designed for use in laser printers. • When selecting labels, consider the following factors: - Adhesives: Should be stable at your machine’s fusing temperature. Check your machine’s specifications to view the fusing temperature (about 170°C (338°F)). - Arrangement: Only use labels with no exposed backing between them.

  • Page 34: Preprinted Paper

    Printing Preferences (see "Opening printing preferences" on page 64). • The paper setting in the machine and driver should match to print without a paper mismatch error. You change the paper setting set in the machine from Samsung Easy Printer Manager or SyncThru™ Web Service.

  • Page 35: Using A Network-Connected Machine

    Supported optional devices and features may differ according to your model (see "Features by model" on page 7). • Wired network setup • Installing driver over the network • Wireless network setup • Using SyncThru™ Web Service • Using the NFC feature • Samsung Mobile Apps • Mopria™ • AirPrint • Google Cloud Print™...

  • Page 36: Wired Network Setup

    Wired network setup Printing a network configuration report You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network. Press the (Resume) button for about 10 seconds on the control panel. Using this Network Configuration Report, you can find your machine’s MAC address and IP address.

  • Page 37: Activating Ipv6

    Activating IPv6 Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. If it’s your first time logging into SyncThru™ Web Service you need to log-in as an administrator.

  • Page 38: Installing Driver Over The Network

    Installing driver over the network • Before installing, check whether your computer’s OS support the software (see "Operating System" on page 7). • Download the software from the Samsung website and install (www.samsung.com/sec/support/ > find your product > Support or Downloads).

  • Page 39: Wireless Network Setup

    Wireless network setup Wireless networking may not be available depending on the model (see "Features by model" on page 7). Wireless networks require higher security, so when an access point is first set up, a network name (SSID), the type of security used, and a Network Password are created for the network. Ask your network administrator about this information before proceeding with the machine installation.

  • Page 40: Setup Using Windows

    Setting up via USB cable Items to prepare • Access point • Network-connected computer • You need to download software packages from the Samsung website(www.samsung.com/sec/support/) to install the printer software. • A machine installed with a wireless network interface • USB cable Creating the infrastructure network Check whether the USB cable is connected to the machine.
  • Page 41 Items to prepare • Wi-Fi-enabled PC running Windows 7 or higher and an access point (router) • You need to download software packages from the Samsung website(www.samsung.com/sec/support/) to install the printer software. • A machine installed with a wireless network interface While setting the wireless network, the machine uses PC's wireless LAN.

  • Page 42: Using A Network Cable

    Items to prepare • Access point • Network-connected computer • You need to download software packages from the Samsung website(www.samsung.com/sec/support/) to install the printer software. • A machine installed with a wireless network interface • Network cable Printing a network configuration report You can identify the network settings of your machine by printing a network configuration report.

  • Page 43: Setting The Wi-Fi Direct For Mobile Printing

    Using SyncThru™ Web Service Before starting wireless parameter configuration, check the cable connection status. Check whether or not the network cable is connected to the machine. If not, connect the machine with a standard network cable. Start a web browser such as Internet Explorer, Safari, or Firefox and enter your machine’s new IP address in the browser window.

  • Page 44: Setting Up Wi-Fi Direct

    • After setting up Wi-Fi Direct, you need to download the mobile printing application (For example: Samsung Mobile Print) to print from your smartphone. • When you have found the printer you want to connect to from your mobile device, select the printer and the printer's LED will blink.

  • Page 45: Using Syncthru™ Web Service

    Using SyncThru™ Web Service There are several programs available to setup the network settings easily in a network environment. For the network administrator especially, managing several machines on the network is possible. • Internet Explorer 8.0 or higher is the minimum requirement for SyncThru™ Web Service.

  • Page 46: Syncthru™ Web Service Overview

    Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu. • Firmware Upgrade: Upgrade your machine’s firmware.
  • Page 47 Setting the system administrator’s information Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.

  • Page 48: Using The Nfc Feature

    • Samsung Mobile Print: Enables users to print, scan (Only users with multi-functional printers), or fax (Only users with multi-functional printers) photos, documents, and web pages directly from your smartphone or tablet (see "Using the Samsung Mobile Print App" on page 52). Using the NFC feature | 48...
  • Page 49 If you have more than one printer and need to set the same settings on each printer, you can easily do it using the Samsung Mobile Print Manager app. Touch your cellphone on the NFC tag on your printer to copy the settings and tap on the printer you want to set the setting.
  • Page 50 Open Samsung Mobile Print Manager from your mobile device. If you do not have Samsung Mobile Print Manager installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your mobile device, and just search for download the app and try again.

  • Page 51: Wireless Setup

    Open Samsung Mobile Print Manager from your mobile device. If you do not have Samsung Mobile Print Manager installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your mobile device, and just search for download the app and try again.
  • Page 52 Follow the instruction on the mobile device’s screen. Using the Samsung Mobile Print App Samsung Mobile Print is a free application that enables users to print, scan (Only users with multi-functional printers), or fax (Only users with multi-functional printers) photos, documents, and web pages directly from your smartphone or tablet.
  • Page 53 Tag your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. Wait few seconds for the mobile device to connect to the printer. For some mobile devices, NFC tag might not be located at the back of the mobile device.

  • Page 54: Available Apps

    Samsung Mobile Apps Available Apps • Samsung Mobile Print: Samsung Mobile Print is a free application that enables users to print, scan(Only users with the machine supports scan), or fax(Only users with the machine supports fax) photos, documents, and web pages directly from your smartphone or tablet. Samsung Mobile Print is not only compatible with your Android and iOS smart phones but also with your iPod Touch and tablet PC.
  • Page 55 Mopria™ • Only Mopria-certified machines can use the Mopria feature. Check the box that your machine came in for the Mopria-certified logo. • Make sure that the printer and mobile device are connected to the same network and the communication is available. Mopria™...
  • Page 56 Under Print Services, tap Mopria Print Service. Tap the On/Off slider to enable the Mopria Print Service. Printing via Mopria To print via Mopria on an Android device: Open the email, photo, web page, or document that you want to print. Tap Print on the menu in the app.

  • Page 57: Setting Up Airprint

    AirPrint Only AirPrint certified machines can use the AirPrint feature. Check the box your machine came in for the AirPrint certified mark. • AirPrint allows you to print directly from Mac OS (MacBook Pro, MacBook Air, and iMAC) and iOS (iPhone, iPad and iPod touch). Scan and Fax are available only for Mac OS.

  • Page 58: Google Cloud Print

    Google Cloud Print™ Google Cloud Print™ is a service that allows you to print to a printer using your smart phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud Print™ service. You can print your document or email with Chrome OS, Chrome browser, or a Gmail™/ Google Docs™...

  • Page 59: Printing With Google Cloud Print

    The confirmation pop-up window appears. If you set the browser to block pop-ups, the confirmation window will not appear. Allow the site to show pop-ups. Click Finish printer registration. Click Manage your printers. Now your printer is registered with Google Cloud Print™ service. Google Cloud Print™-ready devices will appear in the list.
  • Page 60 Printing from the Chrome browser The following steps are an example of using the Chrome browser. Run Chrome. Open the document or email that you want to print. Click the wrench icon in the browser’s top right corner. Click Print. A new tab for printing appears. Select Print with Google Cloud Print.
  • Page 61 Printing This chapter provides information about the overall print options. This section is mainly based on Windows 7. You need to download software packages from the Samsung website(www.samsung.com/sec/support/) to install the printer software. • Basic print • Canceling a print job •...

  • Page 62: Basic Print

    Basic print Before printing, check whether your computer’s OS support the software (see "Operating System" on page 7). The following Printing Preferences window is for Notepad in Windows 7. Your Printing Preferences window may differ, depending on your operating system or the application you are using.

  • Page 63: Canceling A Print Job

    Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ( ) in the Windows task bar. •...

  • Page 64: Opening Printing Preferences

    Opening printing preferences • The Printing Preferences window that appears in this user’s guide may differ depending on the machine in use. • When you select an option in Printing Preferences, you may see a warning mark . An mark means you can select that certain option but it is not recommended, and an mark means you cannot select that option due to the machine’s setting or environment.

  • Page 65: Using A Favorite Setting

    Using a favorite setting The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: Change the settings as needed on each tab.

  • Page 66: Using Help

    Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard. Using help | 66...

  • Page 67: Printing Features

    • This feature may not be available depending on model or optional goods (see "Features by model" on page 7). • You need to download software packages from the Samsung website(www.samsung.com/sec/support/) to install the printer software. Understanding special printer features You can use advanced printing features when using your machine.
  • Page 68 Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printing • The Booklet Printing option is not available for all paper sizes.
  • Page 69 Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. a.
  • Page 70 Item Description An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper. Rather than using preprinted letterhead, you can create an overlay containing exactly the same information that is currently on your letterhead.
  • Page 71 Item Description a. Create or open the document you want to print. b. To change the print settings from your software application, access Printing Preferences. c. Click the Advanced tab. d. Select the Print Overlay from the Overlay drop-down list. e.

  • Page 72: Using Samsung Easy Printer Manager

    From the Charms, select Search > Apps > Samsung Printers > Samsung Printer Manager. • For Windows 10 / Windows Server 2016 From task bar, type in Samsung Printers in Search input area. Press the enter key and then select Samsung Printer Manager.
  • Page 73 Includes links for changing to the refresh, preference setting, help, and information about. This area gives you general information about your machine. You can Printer check information, such as the machine’s model name, IP address (or information Port name), and machine status. Using Samsung Easy Printer Manager | 73...
  • Page 74 Click on the Order button from the supply ordering window. You can supplies order replacement toner cartridge(s) from online. Select the Help menu from the window and click on any option you want to know about. Using Samsung Easy Printer Manager | 74...
  • Page 75 You can also launch Printer Status manually. Go to the Printing Preferences, click the tab except for the Samsung tab > Printer Status button. The Favorites option, which is visible on each preferences tab except for the Samsung tab...
  • Page 76 User’s Guide is disabled. You can download User’s Guide in User’s Guide www.samsung.com/sec/support/. You can view the percentage of toner remaining in each toner cartridge. The machine and the number of toner cartridge(s) Supplies Information shown in the above window may differ depending on the machine in use.

  • Page 77: Maintenance

    Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...

  • Page 78: Ordering Supplies And Accessories

    To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine. You can also visit https://www.samsung.com/sec/printer-supplies/, and then select your country/region to obtain the contact information for service.

  • Page 79: Available Supplies

    Available supplies When supplies reach the end of their life spans, you can order the following types of supplies for your machine: Item Average yield Part name SL-C510 Series • Average continuous black cartridge yield: Approx. 1,500 standard pages • CLT-K510S Black (Black) •...
  • Page 80 • The toner cartridge included in the printer/all-in-one product you purchased is not available for sale and is not guaranteed to be compatible with any other printer. • Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality.

  • Page 81: Available Maintenance Parts

    The replacement period for the maintenance parts is informed by the "Samsung Printer Status" program. Or on the UI (User Interface) if your machine supports a display screen. The replacement period varies based on the operating system used, computing performance, application software, connecting method, paper type, paper size, and job complexity.

  • Page 82: Storing The Toner Cartridge

    Samsung does not recommend or approve the use of non-Samsung brand toner cartridges in your printer including generic, store brand, refilled, or remanufactured toner cartridges. Samsung’s printer warranty does not cover damage to the machine caused by the use of a refilled, remanufactured, or non-Samsung brand toner cartridges.

  • Page 83: Estimated Cartridge Life

    Estimated cartridge life Estimated cartridge life depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size. For example, if you print a lot of graphics, the consumption of the toner is higher and you may need to change the cartridge more often.

  • Page 84: Redistributing Toner

    Redistributing toner You can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner. • Illustrations on this user’s guide may differ from your machine depending on its options or models.

  • Page 85: Replacing The Toner Cartridge

    Replacing the toner cartridge When toner cartridge needs to be replaced, check the type of the toner cartridge for your machine (see "Available supplies" on page 79). • Before opening the front cover, close the output support first. • Shake the toner cartridge thoroughly, it will increase the initial print quality. •...
  • Page 86 Replacing the toner collection unit When the life span of the toner collection unit has expired, the toner collection unit needs to be replaced. Otherwise your printer stops printing. • Toner particles can be released inside the machine but it does not mean the machine is damaged.

  • Page 87: Replacing The Imaging Drum

    (Settings > Machine Settings > System > Setup > Supplies Management > Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop). Turning off this option and continuing to print may damage the device’s system.
  • Page 88 Replacing the imaging drum | 88...

  • Page 89: Cleaning The Machine

    Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
  • Page 90 Cleaning the machine | 90...

  • Page 91: Troubleshooting

    Troubleshooting This chapter gives helpful information for what to do if you encounter an error. This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error. •...

  • Page 92: Tips For Avoiding Paper Jams

    Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 27). •...

  • Page 93: Clearing Paper Jams

    Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray Inside the machine The fuser area is hot. Take care when removing paper from the machine. Clearing paper jams | 93...

  • Page 94: In Exit Area

    In exit area The fuser area is hot. Take care when removing paper from the machine. Clearing paper jams | 94...

  • Page 95: Understanding The Leds

    The color of the LED indicates the machine's behavior. • Some LEDs may not be available depending on model or country. • You also can resolve the error with the guideline from the computer’s Samsung Printing Status program window. • If the problem persists, call a service representative.
  • Page 96 Status Description • Wireless function is not activated. • The machine is in sleep mode. The machine is connected to a wireless network (see Blue "Wireless network setup" on page 39). (Wireless LED) • but the machine is not Wireless function is activated connect to a wireless network.
  • Page 97 The cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an Samsung toner cartridge has reached Low Toner at default SyncThru™ Web Service (EWS) setting, Samsung’s Premium Protection Warranty on that toner cartridge has ended.

  • Page 98: Paper Feeding Problems

    Paper feeding problems Condition Suggested solutions Paper jams during Clear the paper jam. printing. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. Paper sticks together. • Remove paper from the tray and flex or fan the paper. •...

  • Page 99: Power And Cable Connecting Problems

    Power and cable connecting problems Reboot the power. If the problem persists, please call for service. Condition Suggested solutions The machine is not • Connect the machine to the electricity supply first and press the receiving power, (Power) button on the control panel. or the connection cable •...

  • Page 100: Solving Other Problems

    Solving other problems Printing problems Condition Possible cause Suggested solutions Check the power cord connections. The machine is not receiving Check the power switch and the power power. source. The machine is not selected as Select your machine as your default the default machine.
  • Page 101 Condition Possible cause Suggested solutions The printer driver may be Uninstall and reinstall the machine’s incorrectly installed. driver. Check the display message on the The machine is control panel to see if the machine is malfunctioning. indicating a system error. Contact a service representative.
  • Page 102 Condition Possible cause Suggested solutions Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, The machine cable is loose or attach the cable and the machine to defective. another computer that you know works and try a print job.

  • Page 103: Printing Quality Problems

    Condition Possible cause Suggested solutions The machine Set the correct paper size in the Custom does not print Paper size and paper size in Paper tab in Printing Preferences (see special-sized setting do not match. "Opening printing preferences" on page paper, such as 64).
  • Page 104 Condition Suggested Solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 89). •...
  • Page 105 Condition Suggested Solutions Toner smear • Clean the inside of the machine (see "Replacing the toner cartridge" on page 85). • Check the paper type and quality. • Remove the old imaging drum and install a new one (see "Replacing the imaging drum"...
  • Page 106 Condition Suggested Solutions Misformed • If characters are improperly formed and producing hollow images, the characters paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
  • Page 107 Condition Suggested Solutions Solid color or • The imaging drum may not be installed properly. Remove the imaging black pages drum and reinsert it. • The imaging drum may be defective. Remove the imaging drum and install a new one (see "Replacing the imaging drum" on page 87). •...

  • Page 108: Operating System Problems

    Condition Suggested Solutions • An unknown image repetitively Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or appears on a above. few sheets The high altitude may affect the print quality, such as loose toner or light •...
  • Page 109 Solve wireless network problems Use the troubleshooting information to help resolve issues. To determine whether Wi-Fi Direct printing is enabled on your printer, print a configuration page from the printer control panel. Wireless connectivity checklist • Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on.
  • Page 110 The printer does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the printer or try to print, make sure you allow the programs to run.
  • Page 111 b. Type ping followed by the router IP address. c. If the window displays round-trip times, the network is working. 3. Make sure that the router or printer connects to the same network that the computer connects a. Print a configuration page (see "Printing a network configuration report" on page 36). b.
  • Page 112 Appendix This chapter provides product specifications and information concerning applicable regulations. • General specifications • Print media specifications • System requirements...

  • Page 113: General Specifications

    General specifications General specifications These specifications are subject to change without notice. To see additional specifications and information about changes to the specifications, please visit www.samsung.com/sec/printers/. Items Description Dimension 382 x 309 x 211 mm (15.0 x 12.2 x 8.3 inches) (Width x Length x Height) •...

  • Page 114: Print Media Specifications

    Print media specifications Print media weight/Capacity Type Size Dimensions Tray 216 x 279 mm (8.5 Letter x 11 inches) 210 x 297 mm (8.27 x 11.69 inches) 216 x 356 mm (8.5 Legal x 14 inches) Oficio 216 216 x 343 mm (8.5 x340mm x 13 inches) 60 to 85 g/m...
  • Page 115 Print media weight/Capacity Type Size Dimensions Tray 60 to 85 g/m (16 to 24 lbs bond) Refer to the • 150 sheets of 75 g/m (20 lbs Colored, Refer to the Plain Plain paper bond) paper section Preprinted, section • Maximum stack height : 15.5mm (0.6 inches) 60 to 85 g/m (16 to 24 lbs bond)
  • Page 116 Print media weight/Capacity Type Size Dimensions Tray 76 x 152 mm (3.0 Minimum size (custom) x 6.0 inches) 60 to 120 g/m (16 to 32 lbs bond) 216x 356 mm (8.5 Maximum size (custom) x 14 inches) a.Maximum capacity may differ depending on media weight, thickness, and environmental conditions. b.The smoothness of the labels used in this machine is 100 to 250 (sheffield).

  • Page 117: System Requirements

    ® Microsoft Windows Printer software are occasionally updated due to release of new operating system and etc. If needed, download the latest version from the Samsung website (www.samsung.com/sec/support/). The Samsung printer-specific print Windows 7, 32-bit driver is installed for this operating...
  • Page 118 The Samsung printer-specific print Windows Server driver is installed for this operating 2012 R2 system as part of the software installation. The Samsung printer-specific print Windows Server driver is installed for this operating 2016, 64-bit system as part of the software installation.

  • Page 119: Access Point

    Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as mentioned in this user’s guide. 802.11 802.11 is a set of standards for wireless local area network (WLAN) communication, developed by the IEEE LAN/MAN Standards Committee (IEEE 802).

  • Page 120: Control Panel

    BOOTP Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless workstation' computers to obtain an IP address prior to loading any advanced operating system.

  • Page 121: Duty Cycle

    DIMM Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all the data within the machine like printing data, received fax data. DLNA The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to share information with each other across the network.
  • Page 122 simulation, which concerns an abstract model of the system being simulated, often considering its internal state. Ethernet Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines wiring and signaling for the physical layer, and frame formats and protocols for the media access control (MAC)/data link layer of the OSI model.
  • Page 123 IEEE The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional organization for the advancement of technology related to electricity. IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE). The term "1284-B"...

  • Page 124: Mac Address

    ITU-T No. 1 chart Standardized test chart published by ITU-T for document facsimile transmissions. JBIG Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy or quality, which was designed for compression of binary images, particularly for faxes, but can also be used on other images.
  • Page 125 A private automatic branch exchange (PABX) is an automatic telephone switching system within a private enterprise. Printer Command Language (PCL) is a Page Description Language (PDL) developed by Samsung as a printer protocol and has become an industry standard. Originally developed for early inkjet printers, PCL has been released in varying levels for thermal, dot matrix printer, and laser printers.

  • Page 126: Printer Driver

    Printer Driver A program used to send commands and transfer data from the computer to the printer. Print Media The media like paper, labels, and transparencies which can be used in a printer, a scanner, a fax or, a copier. Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works, meaning the number of pages a printer can produce in one minute.

  • Page 127: Subnet Mask

    message text is transferred. It is a client-server protocol, where the client transmits an email message to the server. SSID Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices in a WLAN use the same SSID in order to communicate with each other.
  • Page 128 Uniform Resource Locator (URL) is the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located. Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals.
  • Page 129 Index AirPrint clearing paper tips for avoiding paper jams cleaning inside outside cleaning a machine machine status control panel Linux convention driver installation loading paper in the tray1 special media driver installation driver installation favorites settings, for printing maintenance parts features Mopria print media feature...
  • Page 130 X-Hvy 121-163 Printer Status printer status toner cartridge general information estimated life printing handling instructions printing a document non-Samsung and refilled Windows redistributing toner special printer features replacing the cartridge printing feature storing problem tray operating system problems...
  • Page 131 understanding the attention LED Unix system requirements using help watermark create delete edit Windows common Windows problems driver installation driver installation for network connected system requirements wireless network network cable Index | 131...

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