Chapter 10: Getting Help; Recycling Or End-Of-Life Service Information; Contacting Dell; Receiving Automated Support With Supportassist - Dell BOSS-N1 User Manual

Topics:
•

Recycling or End-of-Life service information

•

Contacting Dell

•

Receiving automated support with SupportAssist

Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,
visit www.dell.com/recyclingworldwide
Contacting Dell
Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can
find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies
depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical
assistance, or customer service issues:
Steps
1. Go to www.dell.com/support/home.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword
field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Contact Technical
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support
team.
Receiving automated support with SupportAssist
Dell SupportAssist is an optional Dell Services offering that automates technical support for your Dell server, storage, and
networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the
following benefits:
● Automated issue detection — SupportAssist monitors your Dell devices and automatically detects hardware issues, both
proactively and predictively.
● Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell
Technical Support.
and select the relevant country.
Support.
Getting help
Getting help
10
33