Panasonic KX-TGW420 Operating Instructions Manual
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Panasonic KX-TGW420 Operating Instructions Manual

4-line phone home office | small business base station phone
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Before initial use, see "Getting Started" on
page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future
reference.
Consulte "Guía Rápida Española", página 37.
For assistance, visit our Web site: http://shop.panasonic.com/support for customers in the
U.S.A.
Please register your product: http://shop.panasonic.com/support
TGW420_(en)_OI_1226_ver06.pdf 1
Operating Instructions
4-Line Phone Home Office | Small Business
Base Station Phone
Model No.
KX-TGW420
2019/12/26 13:15:31

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Summary of Contents for Panasonic KX-TGW420

  • Page 1 Please read these operating instructions before using the unit and save them for future reference. Consulte “Guía Rápida Española”, página 37. For assistance, visit our Web site: http://shop.panasonic.com/support for customers in the U.S.A. Please register your product: http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 1...

  • Page 2: Table Of Contents

    Table of Contents Introduction Useful Information Accessory information ........3 Voicemail service ..........32 System capabilities ..........4 Wall mounting ...........32 Graphical symbols for use on equipment and their Troubleshooting ..........32 descriptions ............5 FCC and other information .......35 Important Information Guía Rápida Española For your safety ............6 Guía Rápida Española ........37 Important safety instructions .......6...

  • Page 3: Accessory Information

    4-wire telephone line cord/PQJA10088Z Desk stand/PNKL1080Z1 Corded handset/PNLXU1017Z Corded handset cord/PQJA212V Audio cable/PNJA1214Z Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information (page 41). Accessory item Model number/Specifications Headset KX-TCA430 Other information R Design and specifications are subject to change without notice.

  • Page 4: System Capabilities

    Ext01 Ext02 Ext03 Ext04 Base unit Ext05 Note: R The maximum operating number may decrease, depending on the state of usage, for example, when the answering system is taking a call. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 4 2019/12/26 13:15:31...

  • Page 5: Graphical Symbols For Use On Equipment And Their Descriptions

    Insulation or Reinforced Insulation) Direct current (D.C.) “ON” (power) Protective earth “OFF” (power) Protective bonding earth Stand-by (power) Functional earth “ON”/“OFF” (power; push-push) For indoor use only Caution, risk of electric shock For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 5 2019/12/26 13:15:31...

  • Page 6: Important Information

    R Consult the manufacturer of any personal medical SAVE THESE INSTRUCTIONS devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 6 2019/12/26 13:15:31...

  • Page 7: For Best Performance

    For best performance Notice Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. R For maximum coverage and noise-free communications, place your base unit: –...

  • Page 8: Getting Started

    – To connect to four single-line telephone jacks: page 8 – To connect to two 2-line telephone jacks: page 8 Connect the telephone line cord until it clicks into the base unit and telephone line jack. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 8 2019/12/26 13:15:31...
  • Page 9 R If there is a connected device (for example, a When finished, close the cover (E), then reconnect the telephone line cord(s) (F). modem) between the base unit and the telephone line jack, the power back-up For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 9 2019/12/26 13:15:31...

  • Page 10: Controls

    Not in use (standby) 2.5 hours max. HEADSET indicator R When you connect the headset, you can *1 When using Panasonic alkaline batteries AAA make/answer the call using headset by (LR3) size. pressing M N. Value at an environmental temperature of 25 M N (SP-PHONE: Speakerphone) °C.

  • Page 11: Language Setting

    MbN: “Tone/Pulse Dial” a MSelectN Enter the current hour and minute by selecting MbN: Select the desired line. 2 digits for each. a MCN MFEN: Select the desired setting. a MSelectN Example: 9:30 0930 For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 11 2019/12/26 13:15:32...

  • Page 12: Registering A Unit

    Registering a unit to the base unit If for some reason the handset is not registered to the base unit, re-register the unit. Base unit: MMenuN MbN: “Add/Remove Phones” a MSelectN MbN: “Register Phone” a MSelectN For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 12 2019/12/26 13:15:32...

  • Page 13: Making/Answering Calls

    “9” when making outside calls with a PBX: 9 a Press # 2 times. Dial the phone number. Lift the corded handset. Note: R A 3.5 second pause is inserted each time # is pressed 2 times. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 13 2019/12/26 13:15:32...

  • Page 14: Useful Features During A Call

    R A maximum of 6 parties (including 4 outside To use call waiting or Call Waiting Caller ID, you party) can join a conversation. (6-way must first subscribe with your phone service conference) provider. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 14 2019/12/26 13:15:32...
  • Page 15 – To talk with only one caller, press the corresponding line key (MLINE 1N to MLINE 4N) for the party with which you want to continue talking. To resume both lines, press MConfN. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 15 2019/12/26 13:15:32...

  • Page 16: Intercom

    “Off”. MMenuN MbN: “Phone Settings” a MSelectN MbN: “Intercom Auto Answer” a MSelectN MbN: Select the desired setting. a MSelectN Press MBackN or MHomeN repeatedly to return to standby mode. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 16 2019/12/26 13:15:32...

  • Page 17: Phonebook

    MViewN a MStoreN Finding and calling from a Enter the party’s name. a MSelectN phonebook entry Edit the phone number if necessary. a MPh.BookN MSaveN MbN: Select the desired entry. MSpeedN For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 17 2019/12/26 13:15:32...
  • Page 18 Press MClearN repeatedly to erase the phone number. a MSaveN Viewing an entry/Making a call MSpd DialN N or M N: Move the desired page. Press the desired extension key which you want to dial. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 18 2019/12/26 13:15:32...

  • Page 19: Programming

    Line1 <Tone On> – Call Alert Tone Line2 <Tone On> Line3 <Tone On> Line4 <Tone On> Intercom Auto Answer – <Off> – – Flash Length <700 MS> Reset Phone Settings <No> – For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 19 2019/12/26 13:15:32...
  • Page 20 Receptionist Line2 <D.R. Off> Line3 <D.R. Off> Line4 <D.R. Off> Day Greeting Play Greeting Record Greeting Delete Night Greeting Play Greeting Record Greeting Delete Auxiliary Greeting Play Greeting Record Greeting Delete For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 20 2019/12/26 13:15:32...
  • Page 21 *4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 5). If you select a melody, you cannot distinguish lines by their ringers. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 21 2019/12/26 13:15:32...

  • Page 22: Music On Hold

    If for some reason, such as MbN: “Music on Hold” a MSelectN if a phone is temporarily removed form the system, you need to update the extension list manually. MbN: “Record M.O.H.” a MSelectN MMenuN For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 22 2019/12/26 13:15:32...
  • Page 23 Resetting the phone settings This feature allows you to reset the user-defined settings, and return to the default settings. MMenuN MbN: “Phone Settings” a MSelectN MbN: “Reset Phone Settings” a MSelectN For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 23 2019/12/26 13:15:32...

  • Page 24: Caller Id Service

    MMenuN MDeleteN a MYesN MbN: “Phone Settings” a MSelectN Press MBackN or MHomeN repeatedly to return to standby mode. MbN: “No Unknown/Blocked” a MSelectN For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 24 2019/12/26 13:15:32...
  • Page 25 Caller ID Service Erasing all caller information MCallsN Press and hold MDeleteN about 3 seconds. a “Delete All?” is displayed, press MYesN. Press MBackN or MHomeN repeatedly to return to standby mode. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 25 2019/12/26 13:15:32...

  • Page 26: Answering System

    MbN: Select “On”, “Off”, or “Announce erased. Only” a MSelectN MMenuN Press MBackN to return to standby mode. MbN: “Answering System” a MSelectN MbN: Select “General Greeting” or “Announce Only” a MSelectN For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 26 2019/12/26 13:15:32...

  • Page 27: Listening To Messages

    Forwarding a message MbN: “On” a MSelectN While listening to message, you can forward it to Press MBackN or MHomeN repeatedly to return other mailboxes. to standby mode. During playback, press MFwdN. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 27 2019/12/26 13:15:32...

  • Page 28: Answering System Settings

    (page 27), you know that there are no new messages when the phone rings for the 4rd For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 28 2019/12/26 13:15:32...
  • Page 29 The default setting is “On”. MMenuN MbN: “Answering System” a MSelectN MbN: “Message Interrupt” a MSelectN MbN: Select the desired setting. a MSelectN Press MBackN or MHomeN repeatedly to return to standby mode. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 29 2019/12/26 13:15:33...

  • Page 30: Digital Receptionist

    Turning the Digital Receptionist on/off Press MSaveN to stop recording. Press MBackN or MHomeN repeatedly to return MMenuN to standby mode. MbN: “Digital Receptionist” a MSelectN MbN: “D.R.: On/Off” a MSelectN For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 30 2019/12/26 13:15:33...
  • Page 31 MMenuN (page 31). MbN: “Digital Receptionist” a MSelectN MbN: “Night Time: On/Off” a MSelectN MbN: Select the desired setting. a MSelectN Press MBackN or MHomeN repeatedly to return to standby mode. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 31 2019/12/26 13:15:33...

  • Page 32: Useful Information

    I cannot register a desk phone or R The maximum number of units (9) is already registered to the cordless handset to a base unit. base unit. Cancel unused unit registrations from the base unit (page 12). For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 32 2019/12/26 13:15:33...
  • Page 33 After subscribing, you may need to contact your phone service provider again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 33 2019/12/26 13:15:33...
  • Page 34 If the unit does not work properly, contact an authorized service center. Caution: R To avoid permanent damage, do not use a microwave oven to speed up the drying process. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 34 2019/12/26 13:15:33...

  • Page 35: Fcc And Other Information

    This the telephone company may request that you equipment generates, uses, and can radiate radio For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 35 2019/12/26 13:15:33...
  • Page 36 To ensure compliance with FCC emissions limits, use only the provided USB cable with ferrite core when connecting the unit to a computer. Notice L FCC ID can be found on the bottom of the units. For assistance, please visit http://shop.panasonic.com/support TGW420_(en)_OI_1226_ver06.pdf 36 2019/12/26 13:15:33...

  • Page 37: Guía Rápida Española

    Guía Rápida Española Guía Rápida Española Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés) TGW420_(en)_OI_1226_ver06.pdf 37 2019/12/26 13:15:33...
  • Page 38 Guía Rápida Española Llam. Agenda Menú  {^} {V} {<} {>} Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés) TGW420_(en)_OI_1226_ver06.pdf 38 2019/12/26 13:15:33...
  • Page 39 Guía Rápida Española s {V} s {V} s {V} {34} s {V} {34} } s { Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés) TGW420_(en)_OI_1226_ver06.pdf 39 2019/12/26 13:15:33...
  • Page 40 Guía Rápida Española {34} Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés) TGW420_(en)_OI_1226_ver06.pdf 40 2019/12/26 13:15:33...

  • Page 41: Appendix

    Appendix Customer services Shop Accessories! for all your Panasonic gear Go to h p://shop.panasonic.com/support Get everything you need to get the most out of your Panasonic products Accessories & Parts for your Camera, Phone, A/V products, TV, Computers & Networking, Personal Care, Home Appliances, Headphones, Ba eries, Backup Chargers &...

  • Page 42: Limited Warranty (Only For U.s.a.)

    If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts,...
  • Page 43 Service Center. If the problem is not handled to your satisfaction, then write to: Consumer Affairs Department Panasonic Corporation of North America 661 Independence Pkwy Chesapeake, VA 23320 PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.

  • Page 44: Index

    Index Registration: 12 Index Voicemail: 32 Volume 6-way conference: 14 Ringer: 13 A Additional units: 12 W Wall mounting: 32 Answering calls: 13 Answering system Call screening: 28 Erasing messages: 27, 28 Greeting message: 26 Listening to messages: 27, 28 Memo message: 27 Number of rings: 28 Recording time: 29...
  • Page 45 Notes TGW420_(en)_OI_1226_ver06.pdf 45 2019/12/26 13:15:34...
  • Page 46 Notes TGW420_(en)_OI_1226_ver06.pdf 46 2019/12/26 13:15:34...
  • Page 47 Notes TGW420_(en)_OI_1226_ver06.pdf 47 2019/12/26 13:15:34...
  • Page 48 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Read troubleshooting page in the Operating Instructions. Visit our Web site: http://shop.panasonic.com/support L FAQ and troubleshooting hints are available. For your future reference We recommend keeping a record of the following information to assist with any repair under warranty.

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