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Sony VGC-JS320J User Manual

Vaio all-in-one desktop computer
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User Guide

Personal Computer
VGC-JS300 Series

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Summary of Contents for Sony VGC-JS320J

  • Page 1: User Guide

    User Guide Personal Computer VGC-JS300 Series...

  • Page 2: Table Of Contents

    Contents Before Use... 4 Finding More about Your VAIO Computer ... 5 Ergonomic Considerations ... 9 Getting Started... 11 Locating Controls and Ports... 12 About the Indicator Lights ... 16 Setting Up Your Computer ... 17 Shutting Down Your Computer Safely ... 20 Updating Your Computer ...
  • Page 3 Troubleshooting ... 84 Computer ... 86 System Security ... 91 Built-in MOTION EYE Camera... 92 Networking ... 94 Bluetooth Technology ... 97 Optical Discs ... 100 Display ... 104 Printing ... 106 Microphone ... 107 Mouse ... 108 Speakers ... 109 Keyboard...

  • Page 4: Before Use

    How to find specifications Some features, options, and supplied items may not be available on your computer. To find out about the configuration of your computer, visit the Sony online support web sites at the following URLs: ❑ For customers in USA http://esupport.sony.com/EN/VAIO/...

  • Page 5: Finding More About Your Vaio Computer

    - Software Information Troubleshoot my VAIO Maintain and troubleshoot your VAIO computer with VAIO Care, system restore, backup and recovery, and contact Sony support.
  • Page 6 Before Use > Finding More about Your VAIO Computer ❑ Program help files — May be included with the preinstalled programs on your computer. You may be able to access the help files from the help menu on a specific program. ❑...
  • Page 7 3. Support Web Sites ❑ Sony online support web site The Sony online support web site provides instant access to information on commonly encountered problems. Type a description of the problem and the Knowledge Database searches for the corresponding solutions online.
  • Page 8 4. Customer Information Center If you do not find the information you are looking for at our site, you may call Sony directly. You can find the contact numbers on the Sony online support web site. In order to receive the fastest and most efficient services, have the following information...

  • Page 9: Ergonomic Considerations

    Before Use > Ergonomic Considerations Ergonomic Considerations Whenever possible, you should attempt to take account of the following ergonomic considerations: ❑ Position of your computer – Place the display directly in front of you (1). Keep your forearms horizontal (2), with your wrists in a neutral, comfortable position (3) while using the keyboard, pointing device, or mouse.
  • Page 10 Before Use > Ergonomic Considerations ❑ Viewing angle of the display – Use the display's tilting feature to find the best position. You can reduce eye strain and muscle fatigue by adjusting the tilt of the display to the proper position. Adjust the brightness level of the display as well. While adjusting the viewing angle, do not exert excessive pressure on your computer to eliminate a risk of mechanical damage.

  • Page 11: Getting Started

    Getting Started > Getting Started This section describes how to get started using your VAIO computer. ❑ Locating Controls and Ports (page 12) ❑ About the Indicator Lights (page 16) ❑ Setting Up Your Computer (page 17) ❑ Shutting Down Your Computer Safely (page 20) ❑...

  • Page 12: Locating Controls And Ports

    Getting Started > Locating Controls and Ports Locating Controls and Ports Take a moment to identify the controls and ports shown on the following pages. Front LCD screen (page 75) Built-in microphone (monaural) Built-in MOTION EYE camera indicator Built-in MOTION EYE camera (page 25) WIRELESS indicator (page 16)
  • Page 13 Getting Started > Locating Controls and Ports Back The area around the air vent (1) becomes hot while your computer is on. Be sure to wait until the computer cools down before you touch it. Air vent Cable clamps (page 17), (page 18) Prop-up stand...
  • Page 14 Getting Started > Locating Controls and Ports Right Optical disc drive (page 26) Manual eject hole (page 100) Drive eject button (page 26)
  • Page 15 Getting Started > Locating Controls and Ports Left Memory Stick slot (page 33) Media Access indicator (page 16) SD memory card slot (page 38) Hi-Speed USB (USB 2.0) ports (page 54) Headphones jack (page 53) Microphone jack Connect an external microphone. Line In jack Connect an external audio device for audio input.

  • Page 16: About The Indicator Lights

    Getting Started > About the Indicator Lights About the Indicator Lights Your computer is equipped with the following indicator lights: Indicator Functions Power 1 Illuminates in green when the computer is on, illuminates in orange while the computer is in Sleep mode, and turns off when the computer is off.

  • Page 17: Setting Up Your Computer

    Getting Started > Setting Up Your Computer Setting Up Your Computer Connecting the Keyboard and the Mouse A USB keyboard and a USB mouse are supplied with your computer. To connect the keyboard and the mouse Plug the keyboard cable (1) and the mouse cable (2) to your desired USB ports (3) on the back of the computer. Route the mouse cable (2) through the cable clamp (4) on the back of your computer.

  • Page 18: Connecting A Power Source

    Getting Started > Setting Up Your Computer Connecting a Power Source You need an AC adapter to connect your computer to an AC power source. ✍ Use only the supplied AC adapter for your computer. To connect the AC adapter Plug one end of the power cord (1) into the AC adapter (3).
  • Page 19 Getting Started > Setting Up Your Computer The shape of the DC In plug varies depending on the AC adapter. ✍ To disconnect your computer completely from AC power, unplug the AC adapter when the computer is off. Make sure that the AC outlets are easily accessible. If you unplug the AC adapter from your computer while the computer is on or in Sleep mode, you may lose all unsaved data.

  • Page 20: Shutting Down Your Computer Safely

    Getting Started > Shutting Down Your Computer Safely Shutting Down Your Computer Safely To avoid losing unsaved data, be sure to shut down your computer properly, as described below. To shut down your computer Turn off any peripherals connected to the computer. Click Start, the arrow next to the Lock button, and then Shut Down.

  • Page 21: Updating Your Computer

    Getting Started > Updating Your Computer Updating Your Computer Be sure to install the latest updates on your computer with the following software applications so that the computer can run more efficiently. ❑ Windows Update Click Start, All Programs, and Windows Update and then follow the on-screen instructions. ❑...

  • Page 22: Using Your Vaio Computer

    Using Your VAIO Computer > Using Your VAIO Computer This section describes how to get the most out of using your VAIO computer. ❑ Using the Keyboard (page 23) ❑ Using the Built-in MOTION EYE Camera (page 25) ❑ Using the Optical Disc Drive (page 26) ❑...

  • Page 23: Using The Keyboard

    Using Your VAIO Computer > Using the Keyboard Using the Keyboard A USB keyboard is supplied with your computer. The keyboard uses a standard key arrangement with additional keys that perform specific functions. ✍ Illustrated above is the English keyboard as an example. Function keys Perform certain tasks.
  • Page 24 Using Your VAIO Computer > Using the Keyboard Muting button Turns the volume on and off. Volume control buttons Increase (+) or decrease (-) the volume. Windows key Displays the Start menu. E key Ejects the optical disc drive tray when used in combination with the Fn key.

  • Page 25: Using The Built-In Motion Eye Camera

    Using Your VAIO Computer > Using the Built-in MOTION EYE Camera Using the Built-in MOTION EYE Camera Your computer is equipped with a built-in MOTION EYE camera. With the preinstalled image capture software, you can perform the following operations: ❑ Capturing still images and movies ❑...

  • Page 26: Using The Optical Disc Drive

    Using Your VAIO Computer > Using the Optical Disc Drive Using the Optical Disc Drive Your computer is equipped with an optical disc drive. Features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer. To insert a disc Turn on the computer.
  • Page 27 Using Your VAIO Computer > Using the Optical Disc Drive Do not exert pressure on the drive tray. Be sure to hold the back of the drive tray when placing/removing a disc onto/from the drive tray. Close the drive tray by pushing it in gently. Do not remove the optical disc when your computer is in Sleep mode.
  • Page 28 Using Your VAIO Computer > Using the Optical Disc Drive Supported Disc Media Your computer plays and records CDs, DVDs, and Blu-ray Disc See the reference chart below to find out which type of optical disc drive supports which types of media. Video Music Extra...
  • Page 29 When you buy pre-recorded or blank discs for use with your VAIO computer, be sure to read the notices on the disc package carefully to check both playback and recording compatibility with your computer's optical disc drives. Sony does NOT guarantee the compatibility of VAIO optical disc drives with discs that are not compliant with the official "CD,"...
  • Page 30 Using Your VAIO Computer > Using the Optical Disc Drive Notes on Using the Optical Disc Drive Notes on writing data to a disc ❑ Only use circular discs. Do not use discs in any other shape (star, heart, card, etc.), as this may damage the optical disc drive.
  • Page 31 Using Your VAIO Computer > Using the Optical Disc Drive Notes on region codes ❑ Region code indicators are labeled on the discs or packages to indicate in which region and on what type of player you can play the disc. If the region code indicates "all," you can play this disc in most regions of the world. If the region code for your residence area is different from the label, you cannot play the disc on your computer.

  • Page 32: Playing Discs

    Using Your VAIO Computer > Using the Optical Disc Drive Playing Discs To play a disc Insert a disc into the optical disc drive. Close all running software applications before playing a disc. If nothing appears on the desktop, click Start, All Programs, and the desired software to play the disc. For instructions on how to use the software, see the help file included with the software.

  • Page 33: Using The Memory Stick

    Using Your VAIO Computer > Using the Memory Stick Using the Memory Stick The Memory Stick is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras, mobile phones, and other devices. Because it is removable, it can be used for external data storage.
  • Page 34 Using Your VAIO Computer > Using the Memory Stick Inserting and Removing a Memory Stick To insert a Memory Stick Locate the Memory Stick slot (page Hold the Memory Stick with the arrow pointing toward the slot. Carefully slide the Memory Stick into the slot until it clicks into place. ✍...
  • Page 35 Using Your VAIO Computer > Using the Memory Stick Be sure to hold the Memory Stick with the arrow pointing in the correct direction as you insert it into the slot. To avoid damaging your computer or the media, do not force the Memory Stick into the slot if you cannot insert it smoothly. Before using a Memory Stick Micro (M2), be sure to insert it into an M2 Standard-size adaptor or M2 Duo adaptor.
  • Page 36 Using Your VAIO Computer > Using the Memory Stick Formatting a Memory Stick To format a Memory Stick The Memory Stick has been formatted in the factory default setting and is ready for use. If you want to reformat the media with your computer, follow these steps. Be sure to use the device that is designed to format the media and supports the Memory Stick when formatting the media.
  • Page 37 Notes on Using the Memory Stick ❑ Your computer has been tested and found compatible with Sony branded Memory Stick with capacity of up to 16 GB that are available as of January 2009. However, not all the Memory Stick that meet the same specifications as the compatible media are guaranteed of compatibility.

  • Page 38: Using Other Modules / Memory Cards

    Using Your VAIO Computer > Using Other Modules / Memory Cards Using Other Modules / Memory Cards Using the SD Memory Card Your computer is equipped with an SD memory card slot. You can use this slot to transfer data among digital cameras, camcorders, music players, and other audio/video devices.
  • Page 39 Using Your VAIO Computer > Using Other Modules / Memory Cards To insert an SD memory card Locate the SD memory card slot Hold the SD memory card with the arrow pointing toward the slot. Carefully slide the SD memory card into the slot until it clicks into place. Do not force the card into the slot.
  • Page 40 Using Your VAIO Computer > Using Other Modules / Memory Cards Notes on Using Memory Cards General notes on using the memory card ❑ Be sure to use memory cards that are compliant with the standards supported by your computer. ❑...

  • Page 41: Using The Internet

    Using Your VAIO Computer > Using the Internet Using the Internet Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your computer to the Internet. The following types of Internet connection services may be available from your ISP: ❑...

  • Page 42: Using The Network (Lan)

    Using Your VAIO Computer > Using the Network (LAN) Using the Network (LAN) You can connect your computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with an Ethernet network cable. Connect one end of a network cable (not supplied) to the network (Ethernet) port on the back of the computer and the other end to your network.

  • Page 43: Using The Wireless Lan

    Using Your VAIO Computer > Using the Wireless LAN Using the Wireless LAN Using the Wireless LAN (WLAN), all your digital devices with the built-in WLAN function communicate freely with each other through a network. A WLAN is a network in which a user can connect to a Local Area Network (LAN) through a wireless (radio) connection.
  • Page 44 Using Your VAIO Computer > Using the Wireless LAN To use the wireless LAN function To use the wireless LAN function, you first need to set up the wireless LAN function. Be sure to turn on the WIRELESS switch before starting the wireless LAN function. The IEEE 802.11a standard, using the 5 GHz band, and the IEEE 802.11n draft standard, using the 2.4 GHz or 5 GHz band, are not available on ad-hoc networks.
  • Page 45 Using Your VAIO Computer > Using the Wireless LAN ✍ In some countries, using WLAN products may be restricted by the local regulations (e.g. limited number of channels). Therefore, before activating the WLAN function, read the Safety Information carefully. WLAN uses the IEEE 802.11a /b/g standard or the IEEE 802.11n the encryption methods: Wired Equivalent Privacy (WEP), which is a security protocol, Wi-Fi Protected Access 2 (WPA2), and Wi-Fi Protected Access (WPA).
  • Page 46 Using Your VAIO Computer > Using the Wireless LAN The communication speed varies depending on the distance between communication devices, existence of obstacles between such devices, the device configuration, the radio conditions, and the software in use. In addition, communications may be cut off depending on the radio conditions. The communication range varies depending on the actual distance between communication devices, existence of obstacles between such devices, the radio conditions, the ambient environment that includes existence of walls and materials of such walls, and the software in use.

  • Page 47: Using The Bluetooth Function

    Using Your VAIO Computer > Using the Bluetooth Function Using the Bluetooth Function The Bluetooth function may be available on your computer. Features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer. You can establish wireless communications between your computer and other Bluetooth devices such as another computer or a mobile phone.
  • Page 48 Using Your VAIO Computer > Using the Bluetooth Function Notes on using the Bluetooth function ❑ The data transfer rate varies, depending on the following conditions: ❑ Obstacles, such as walls, located between devices ❑ Distance between devices ❑ Material used in walls ❑...
  • Page 49 Using Your VAIO Computer > Using the Bluetooth Function ❑ The Bluetooth function may not work with other devices, depending on the manufacturer or the software version employed by the manufacturer. ❑ Connecting multiple Bluetooth devices to your computer may cause channel congestion, resulting in poor performance of the devices.
  • Page 50 Using Your VAIO Computer > Using the Bluetooth Function Bluetooth Security The Bluetooth wireless technology has an authentication function, which allows you to determine with whom you choose to communicate. With the authentication function, you can prevent any anonymous Bluetooth devices from accessing your computer.

  • Page 51: Communicating With Another Bluetooth Device

    Using Your VAIO Computer > Using the Bluetooth Function Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer, a mobile phone, a PDA, a headset, a mouse, or a digital camera without the use of any cables. To communicate with another Bluetooth device To communicate with another Bluetooth device, you first need to set up the Bluetooth function.

  • Page 52: Using Peripheral Devices

    Using Peripheral Devices > Using Peripheral Devices You can add functionality to your VAIO computer by using the various ports on the computer. ❑ Connecting External Speakers or Headphones (page 53) ❑ Connecting a USB Device (page 54) ❑ Connecting an i.LINK Device (page 56)

  • Page 53: Connecting External Speakers Or Headphones

    Using Peripheral Devices > Connecting External Speakers or Headphones Connecting External Speakers or Headphones You can connect external sound output devices (not supplied), such as speakers or headphones, to your computer. Since your computer is capable of outputting digital signals through the OPTICAL OUT port, you can connect an S/PDIF device such as digital headphones or an audio/video amplifier to the port and enhance the sound quality of your computer.

  • Page 54: Connecting A Usb Device

    Using Peripheral Devices > Connecting a USB Device Connecting a USB Device You can purchase a Universal Serial Bus (USB) device, such as a mouse, floppy disk drive, speaker, and printer, and connect it to your computer. To connect a USB device Choose the USB port (1) you prefer to use.
  • Page 55 Using Peripheral Devices > Connecting a USB Device Notes on connecting a USB device ❑ You may need to install the driver software supplied with your USB device before use. See the manual that came with the USB device for more information. ❑...

  • Page 56: Connecting An I.link Device

    ✍ i.LINK is a trademark of Sony Corporation used only to designate that a product contains an IEEE 1394 connection. The procedure to establish an i.LINK connection may vary, depending on a software application, an operating system, and a compatible i.LINK device. Not all products with an i.LINK connection can communicate with each other.

  • Page 57: Connecting A Digital Video Camcorder

    Using Peripheral Devices > Connecting an i.LINK Device Connecting a Digital Video Camcorder To connect a digital video camcorder Plug one end of an i.LINK cable (1) (not supplied) into the i.LINK port (2) on the computer and the other end into the DV In/ Out port (3) on the digital video camcorder.

  • Page 58: Customizing Your Vaio Computer

    Customizing Your VAIO Computer This section briefly describes how to change the main settings of your VAIO computer. Among other things, you will learn how to use and customize the look of your Sony software and utilities. ❑ Setting the Password (page 59) ❑...

  • Page 59: Setting The Password

    Customizing Your VAIO Computer > Setting the Password Setting the Password Use one of the BIOS functions to set the password. Once you have set the password, you will be prompted to enter the password after the VAIO logo appears to start your computer.
  • Page 60 Customizing Your VAIO Computer > Setting the Password To add the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 61 Customizing Your VAIO Computer > Setting the Password To add the power-on password (user password) Make sure you set the machine password before setting the user password. Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears.

  • Page 62: Changing/Removing The Power-On Password

    Customizing Your VAIO Computer > Setting the Password Changing/Removing the Power-on Password To change or remove the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 63 Customizing Your VAIO Computer > Setting the Password To change or remove the power-on password (user password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.

  • Page 64: Using The Vaio Control Center

    Customizing Your VAIO Computer > Using the VAIO Control Center Using the VAIO Control Center The VAIO Control Center utility allows you to access system information and to specify preferences for system behavior. To use the VAIO Control Center Click Start, All Programs, and VAIO Control Center. Select the desired control item and change the settings.

  • Page 65: Using The Power Saving Mode

    Customizing Your VAIO Computer > Using the Power Saving Mode Using the Power Saving Mode In addition to the normal operating mode, your computer has a distinct power saving mode called Sleep mode. Using Normal Mode This is the normal state of the computer when it is in use. The green power indicator light is lit in this mode.

  • Page 66: Using Sleep Mode

    Customizing Your VAIO Computer > Using the Power Saving Mode Using Sleep Mode Sleep mode turns off the LCD screen and places the built-in storage device(s) and the CPU into a low power consumption mode. The orange power indicator light illuminates in this mode. Turn off your computer if you do not intend to use it for a long period of time.

  • Page 67: Upgrading Your Vaio Computer

    ❑ You should not install it yourself, if you are not familiar with upgrading memory on a computer. ❑ You should not touch the connectors or open the memory module compartment cover. For assistance, contact an authorized Sony Service Center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page The type of module and the amount of memory installed on your computer may differ depending on the model you purchased.

  • Page 68: Adding And Removing Memory

    Upgrading Your VAIO Computer > Adding and Removing Memory Adding and Removing Memory If you want to expand the functionality of your computer, you can increase the amount of memory by installing optional memory modules. Before you upgrade your computer's memory, read the notes and procedures in the following pages. Notes on adding/removing memory modules ❑...
  • Page 69 Upgrading Your VAIO Computer > Adding and Removing Memory ❑ Use the special bag supplied with the memory module or wrap the module in aluminum foil to protect it from ESD. ❑ Introducing any liquids, foreign substances, or objects into the memory module slots or other internal components of your computer will result in damage to the computer and any repair costs will not be covered by the warranty.

  • Page 70: Removing And Installing A Memory Module

    Upgrading Your VAIO Computer > Adding and Removing Memory Removing and Installing a Memory Module To change or add a memory module Shut down the computer, turn off all peripheral devices, and disconnect the AC adapter and the peripheral devices from the power source.
  • Page 71 Upgrading Your VAIO Computer > Adding and Removing Memory Remove the currently installed memory module as follows: ❑ Pull the latches in the direction of the arrows (3). The memory module is released. ❑ Make sure that the memory module tilts up and then pull it out in the direction of the arrow (4). Remove the new memory module from its packaging.
  • Page 72 Upgrading Your VAIO Computer > Adding and Removing Memory Slide the memory module into the memory module slot and push it in until it clicks into place. Do not touch any other components on the motherboard. If you want to install only one memory module, be sure to use the lower slot. Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot.

  • Page 73: Viewing The Amount Of Memory

    Upgrading Your VAIO Computer > Adding and Removing Memory Viewing the Amount of Memory To view the amount of memory Turn on the computer. Click Start, All Programs, and VAIO Control Center. Click System Information and System Information. You can view the amount of system memory in the right pane. If the additional memory does not appear, repeat the installation procedure and restart the computer.

  • Page 74: Precautions

    Precautions > Precautions This section describes safety guidelines and precautions to help you protect your VAIO computer from potential damage. ❑ Handling the LCD Screen (page 75) ❑ Using the Power Source (page 76) ❑ Handling Your Computer (page 77) ❑...

  • Page 75: Handling The Lcd Screen

    ❑ Do not change the LCD screen orientation setting in the Tablet PC Settings window even when there are change options available for selection, as this may make your computer unstable. Sony assumes no liability for any malfunctions arising from changes to the settings.

  • Page 76: Using The Power Source

    ❑ Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time. ❑ Make sure that the AC outlet is easily accessible. ❑ Use the AC adapter supplied with your computer or genuine Sony products. Do not use any other AC adapter as it may cause a malfunction.

  • Page 77: Handling Your Computer

    Precautions > Handling Your Computer Handling Your Computer ❑ Clean the cabinet with a soft cloth, which is dry or lightly moistened with a mild detergent solution. Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzine, as these may damage the finish of your computer.
  • Page 78 If any problems occur, unplug the computer and contact an authorized Sony Service Center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page ❑...

  • Page 79: Handling The Built-In Motion Eye Camera

    Precautions > Handling the Built-in MOTION EYE Camera Handling the Built-in MOTION EYE Camera ❑ Do not touch the lens protection cover of the built-in MOTION EYE camera, as it may cause scratches on the cover and such scratches will appear on the captured images. ❑...

  • Page 80: Handling Discs

    Precautions > Handling Discs Handling Discs ❑ Fingerprints and dust on the surface of a disc may cause read errors. Always hold the disc by its edges and central hole, as shown below: ❑ Proper care of the disc is essential to its continuous reliability. Do not use solvents (such as benzine, thinner, alcohol, commercially available cleaners, or anti-static spray) which may cause damage to the disc.

  • Page 81: Using Headphones

    Precautions > Using Headphones Using Headphones Preventing hearing damage – Avoid using headphones at high volume. Hearing experts advise against continuous, loud and extended play. If you experience a ringing in your ears, reduce the volume or discontinue use.

  • Page 82: Handling The Memory Stick

    Precautions > Handling the Memory Stick Handling the Memory Stick ❑ Do not touch the Memory Stick connector with your finger or metallic objects. ❑ Use only the adhesive label supplied with the Memory Stick as a label. ❑ Do not bend, drop, or expose the Memory Stick. ❑...

  • Page 83: Handling The Built-In Storage Device

    Precautions > Handling the Built-in Storage Device Handling the Built-in Storage Device The built-in storage device (hard disk drive or solid state drive) has a high storage density and reads or writes data in a short time. However, it can be easily damaged if improperly used. If the built-in storage device is damaged, the data cannot be restored.

  • Page 84: Troubleshooting

    This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before visiting the Sony online support web site at the following URLs: ❑ For customers in USA http://esupport.sony.com/EN/VAIO/...
  • Page 85 Troubleshooting > ❑ Microphone (page 107) ❑ Mouse (page 108) ❑ Speakers (page 109) ❑ Keyboard (page 110) ❑ Floppy Disks (page 111) ❑ Audio/Video (page 112) ❑ Memory Stick (page 115) ❑ Peripherals (page 116)

  • Page 86: Computer

    ❑ Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. ❑ Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony AC adapter, which is supplied by Sony for your VAIO computer.
  • Page 87 Troubleshooting > Computer What should I do if the green power indicator light turns on but my screen remains blank? ❑ Press the Alt+F4 keys several times to close the application window. An application error may have occurred. ❑ Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. ❑...

  • Page 88: Why Doesn't My Computer Enter Sleep Mode

    Troubleshooting > Computer Why doesn't my computer enter Sleep mode? Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep mode. To restore your computer to normal mode Close all open programs. Click Start, the arrow next to the Lock button, and Restart. If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart.

  • Page 89: How Can I Change The Boot Device Order

    What should I do if I cannot remember the power-on password? If you have forgotten the power-on password, contact an authorized Sony Service Center to reset it. A reset fee will be charged. To find the nearest center or agent, see Finding More about Your VAIO Computer How can I change the boot device order? You can use one of the BIOS functions to change the boot device order.

  • Page 90: How Do I Check The Volume Of The Recovery Partition

    Troubleshooting > Computer Why doesn't my screen turn off after the automatic turn-off time has passed? The VAIO original screen saver disables the timer setting, which you can select using the Windows power options, for your screen to turn off. Select a screen saver other than the VAIO original screen saver.

  • Page 91: System Security

    Troubleshooting > System Security System Security How can I protect my computer against security threats, such as viruses? The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly. You can get important Windows updates by doing the following: Your computer must be connected to the Internet to download the updates.

  • Page 92: Built-In Motion Eye Camera

    Troubleshooting > Built-in MOTION EYE Camera Built-in MOTION EYE Camera Why does the viewfinder show no images or poor-quality images? ❑ The built-in MOTION EYE camera cannot be shared by more than one software application. Exit the current application before launching another. ❑...

  • Page 93: What Should I Do If Captured Images Flicker

    Troubleshooting > Built-in MOTION EYE Camera What should I do if captured images flicker? This problem occurs when you use the camera under fluorescent lights due to the mismatch between lighting output frequency and shutter speed. To reduce flicker noise, change the direction of the camera or the brightness of camera images. In some software applications, you can set an appropriate value to one of the camera properties (e.g.

  • Page 94: Networking

    Troubleshooting > Networking Networking What should I do if my computer cannot connect to a wireless LAN access point? ❑ Connection capability is affected by distance and obstructions. You need to place your computer away from obstructions or move any access point you may be using closer to the computer. ❑...

  • Page 95: What Should I Do If I Cannot Access The Internet

    Troubleshooting > Networking What should I do if I cannot access the Internet? ❑ Check the access point settings. See the manual that came with your access point for more information. ❑ Make sure your computer and the access point are connected to one another. ❑...

  • Page 96: How Do I Avoid Data Transfer Interruptions

    ❑ Wireless LAN communication uses divided frequency bands known as channels. Third-party wireless LAN access point channels may be preset to different channels from Sony devices. ❑ If you are using a wireless LAN access point, see connectivity information contained in the manual that came with your access point.

  • Page 97: Bluetooth Technology

    Troubleshooting > Bluetooth Technology Bluetooth Technology What should I do if other Bluetooth devices cannot find my computer? ❑ Make sure both devices have the Bluetooth function enabled. ❑ If the WIRELESS indicator light is unlit, turn on the WIRELESS switch. ❑...

  • Page 98: Why Is My Bluetooth Connection Slow

    Troubleshooting > Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer? ❑ Check the suggestions in What should I do if I cannot find the Bluetooth device I want to communicate with? 97). ❑ Make sure the other devices are authenticated. ❑...
  • Page 99 Troubleshooting > Bluetooth Technology Why can't I use the Bluetooth function when I log onto my computer as a user with a standard user account? The Bluetooth function may not be available to a user with a standard user account on your computer. Log onto the computer as a user with administrative rights.

  • Page 100: Optical Discs

    Troubleshooting > Optical Discs Optical Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. Remove the disc from the optical disc drive.
  • Page 101 Troubleshooting > Optical Discs What should I do if I cannot play a disc properly on my computer? ❑ Make sure the disc is inserted into the optical disc drive with the label side facing toward you. ❑ Make sure the necessary program(s) is installed according to the manufacturer's instructions. ❑...
  • Page 102 Troubleshooting > Optical Discs ❑ Make sure the correct driver software is installed. Follow these steps: Click Start and Control Panel. Click System and Maintenance. Click System. Click Device Manager in the left pane. The Device Manager window appears with a listing of your computer's hardware devices. If an "X"...
  • Page 103 Troubleshooting > Optical Discs What should I do if I cannot play Blu-ray Disc media or my computer becomes unstable during Blu-ray Disc playback? You may not be able to play some Blu-ray Disc contents on your computer, or the computer may become unstable during Blu-ray Disc playback.

  • Page 104: Display

    Troubleshooting > Display Display Why did my screen go blank? ❑ Your computer screen may go blank if the computer enters Sleep mode. If the computer is in Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Mode ❑...

  • Page 105: How Do I Run Windows Aero

    Troubleshooting > Display What should I do if my screen is dark? Press the Fn+F6 keys to brighten your computer screen. How do I run Windows Aero? To run Windows Aero, follow these steps: Click Start and Control Panel. Click Customize colors under Appearance and Personalization. Click Open classic appearance properties for more color options.

  • Page 106: Printing

    Troubleshooting > Printing Printing What should I do if I cannot print a document? ❑ Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and your computer. ❑ Make sure your printer is compatible with the Windows operating system installed on your computer. ❑...

  • Page 107: Microphone

    Troubleshooting > Microphone Microphone What should I do if my microphone does not work? ❑ If you are using an external microphone, make sure the microphone is turned on and is properly plugged into the microphone jack on your computer. ❑...

  • Page 108: Mouse

    Troubleshooting > Mouse Mouse What should I do if my computer does not recognize my mouse? Make sure your mouse is securely plugged into the port. What should I do if the pointer does not move when I use my mouse? ❑...

  • Page 109: Speakers

    Troubleshooting > Speakers Speakers What should I do if I do not hear sound from the built-in speakers? ❑ If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information.

  • Page 110: Keyboard

    Troubleshooting > Keyboard Keyboard What should I do if the keyboard configuration is wrong? The language layout of the keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, follow these steps: Click Start and Control Panel.

  • Page 111: Floppy Disks

    Troubleshooting > Floppy Disks Floppy Disks Why doesn't the Safely Remove Hardware icon appear on the taskbar when the drive is connected? Your computer does not recognize the floppy disk drive. First, make sure the USB cable is properly connected to the USB port.

  • Page 112: Audio/Video

    Troubleshooting > Audio/Video Audio/Video What should I do if I cannot use my digital video camcorder? If a message appears stating that the i.LINK device is disconnected or turned off, the i.LINK cable may not be securely plugged into the port on your computer or camcorder. Unplug the cable, and plug it in once again. See Connecting an i.LINK Device (page 56) for more information.
  • Page 113 Troubleshooting > Audio/Video What should I do if I do not hear the sound from the sound output device connected to the HDMI output port, optical output port, or headphones jack? ❑ You need to change the sound output device if you want to hear sound from the device connected to a port, such as the HDMI output port, optical output port, or headphones jack.
  • Page 114 Troubleshooting > Audio/Video How do I output the Dolby Digital or DTS sound through an S/PDIF-compatible device? To output the Dolby Digital or DTS sound from a disc through an S/PDIF-compatible device connected to your computer, follow these steps: Click Start and Control Panel. Click Hardware and Sound.

  • Page 115: Memory Stick

    Troubleshooting > Memory Stick Memory Stick What should I do if I cannot use a Memory Stick that was formatted on a VAIO computer on other devices? You may need to reformat your Memory Stick. Formatting a Memory Stick erases all data, including music data previously saved on it. Before you reformat a Memory Stick, back up important data and confirm that the Memory Stick does not contain files you want to keep.

  • Page 116: Peripherals

    Troubleshooting > Peripherals Peripherals What should I do if I cannot connect a USB device? ❑ If applicable, check the USB device is turned on and using its own power supply. For example, if you are using a digital camera, check if the battery is charged. If you are using a printer, check if the power cable is connected properly to the AC outlet.

  • Page 117: Trademarks

    Trademarks > Trademarks © 2009 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Sony, the Sony logo, VAIO, the VAIO logo, Memory Stick, Memory Stick Duo, MagicGate, OpenMG, OpenMG X, Memory Stick PRO Duo, Memory Stick PRO, Memory Stick PRO-HG, Memory Stick Micro, M2, the Memory Stick logo, Memory Stick Export, Memory Stick Import, Micro Vault, Micro Vault EX, MOTION EYE, Sony Style, DVgate, DVgate Plus, i.LINK, VAIO...
  • Page 118 Trademarks > All other names of systems, products, and services are trademarks of their respective owners. In the manual, the ™ or ® marks may not be specified. Features and specifications are subject to change without notice. All other trademarks are trademarks of their respective owners.

  • Page 119: Notice

    In the manual, the ™ or ® marks are not specified. Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.
  • Page 120 © 2009 Sony Corporation...

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