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Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio section, where you will
find plenty of cooking tips and tricks.
Troubleshooting
Error message
The appliance does not work
Three zeros light up in the display.
The appliance is not in operation. A
cooking time appears in the display.
The microwave does not work.
It takes longer than before for the
food to heat up
The turntable makes a scratching or
grinding noise.
Microwave operation has been can-
celled for no apparent reason.
"M" appears in the display.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
E no.
O
After-sales service
10
Possible cause
The plug is not plugged in.
Power failure
Faulty circuit breaker
Faulty operation
Power failure
The rotary selector was actuated acciden-
tally.
The Start button was not pressed after set-
ting.
The door was not fully closed.
The Start button was not pressed.
The microwave power level setting was too
low.
A larger amount of food than usual has
been placed in the appliance.
The food was colder than usual.
Dirt or debris in the area around the turnta-
ble drive.
The microwave has a fault.
The appliance is in demo mode.
FD no.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
You can take remedial action yourself for some error
messages.
Remedy/note
Plug the plug in
Check whether the kitchen light works.
Look in the fuse box to make sure that the cir-
cuit breaker for the appliance is in working
order.
Switch off the circuit breaker in the fuse box.
Switch it back on after approx. 10 seconds.
Reset the time.
Press the Stop button.
Press the Start button or cancel the setting with
the Stop button.
Check whether food residue or debris is
trapped in the door.
Press the Start button.
Select a higher microwave power setting.
Double the amount – double the time.
Stir or turn the food during cooking.
Clean the roller ring and the recess in the cook-
ing compartment.
If this fault occurs repeatedly, please call the
after-sales service.
Press and hold the Start button and the Stop
button for approx. 7 seconds.
Demo mode is deactivated.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0844 8928979
GB
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
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