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Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or
if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer
or Samsung Electronics Service Center.
Symptom
I cannot eject the disc.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is pressed.
Sound is not produced.
Sound can be heard only from a few
speakers and not all six.
Dolby Digital 5.1 CH Surround Sound is
not produced.
The remote control does not work.
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Check/Remedy
Is the power cord plugged securely into the outlet?
Turn off the power and then turn it back on.
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
Make sure that the rating level is correct.
Are you using a deformed disc or a disc with scratches on the
surface?
Wipe the disc clean.
No sound is heard during fast playback, slow playback, and step
motion playback.
Are the speakers connected properly? Is the speaker setup correctly
customized?
Is the disc severely damaged?
When listening to a CD or radio, sound is output to the front speakers
(L/R) only. Select <PRO LOGIC II> by pressing
PL II (Dolby Pro
Logic II) on the remote control to use all six speakers.
Make sure that the DVD disc is 5.1-CH compatible.
If you set C, SL, and SR to NONE in the speaker mode in the audio
setup of the setup screen, no sound is heard from the center speaker
and the front left and right speakers. Set C, SL, and SR to SMALL.
Is there <Dolby Digital 5.1 CH> mark on the disc? Dolby Digital 5.1
CH Surround Sound is produced only if the disc is recorded with 5.1
channel sound.
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the
information display?
Is the remote control being operated within its operation range of
angle and distance?
Are the batteries exhausted?
Have you selected the mode(TV/DVD) functions of the remote control
(TV or DVD) correctly?
Symptom
•
Is the TV power on?
Disc is rotating but no
•
Are the video cables connected properly?
picture is produced.
Picture quality is poor and
•
Is the disc dirty or damaged?
picture is shaking.
•
A poorly manufactured disc may not be playable.
Audio language and subtitles do not
•
Audio language and subtitles will not work for DVDs not containing
them. And depending on the disc, they may work differently.
work.
Menu screen does not appear even when
•
Are you using a disc that does not contain menus?
the menu function is selected.
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio
Aspect ratio cannot be changed.
only. Refer to the DVD disc jacket and then select the appropriate
function.
The main unit is not working.
•
Turn off the power and hold the STOP() button on the main unit for
(Example: The power goes out or
longer than 5 seconds.
strange noise is heard.)
The DVD player is not working
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
normally.
•
While
hold the main unit's STOP() button for longer than 5 seconds.
<INITIALIZE> appears on the display and all settings will return to the
The password for rating level has been
default values.
forgotten.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
•
Is the antenna connected properly?
Can't receive radio broadcast.
•
If the antenna's input signal is weak, install an external FM antenna in
an area with good reception.
If the eject button is pressed while listening to TV audio using
•
Can't receive radio broadcastç
the D.IN, AUX functions, the DVD functions are turned on and this
stops the TV audio.
Check/Remedy
(NO DISC) message appears on the display of main unit,
GB
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