Troubleshooting; Error Messages - Toshiba B-492L Owner's Manual

5. TROUBLESHOOTING

5. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer. Then contact an authorized TOSHIBA TEC service
representative for assistance.

5.1 Error Messages

NOTES:
If an error is not cleared by pressing the
After the printer is turned off, all print data in the printer is cleared.
"****" indicates the remaining number of labels to be printed. Up to 9999 (pieces)
Error Messages
HEAD OPEN
HEAD OPEN ****
COMMS ERROR
PAPER JAM ****
NO PAPER ****
RIBBON ERROR ****
WARNING!
[RESTART]
Problems/Causes
The print head block is opened in Online
Mode.
Feeding or printing has been attempted
with the Print Head Block open.
A communication error has occurred.
1. The media is jammed in the media
path. The media is not fed smoothly.
2. A wrong media sensor is selected for
the media being used.
3. The Black Mark Sensor is not
correctly aligned to the Black Mark
on the media.
4. Size of the loaded media is different
from the programmed size.
5. The Feed Gap Sensor cannot
distinguish the print area from a
label gap.
1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
The ribbon is not fed properly.
5- 1
key, turn the printer off and then on.
Close the print head block. Then press
the [RESTART] key.
Close the print head block. Then press
the [RESTART] key.
Make sure the interface cable is correctly
connected to the printer and the host, and
the host is turned on. Then press the
[RESTART] key.
1. Remove the jammed media, and clean
the platen. Then reload the media
correctly. Finally press the
[RESTART] key.
2. Turn the printer off and then on. Then
select the media sensor for the media
being used. Finally resend the print
job.
3. Adjust the sensor position. Then press
the [RESTART] key.
4. Replace the loaded media with one
that matches the programmed size
then press the [RESTART] key, or
turn the printer off and then on, select
a programmed size that matches the
loaded media. Finally resend the print
job.
5. Refer to Section 6.4 to set the
threshold. If this does not solve the
problem, turn off the printer, and call
an authorized service representative.
1. Load new media. Then press the
[RESTART] key.
2. Reload the media correctly. Then
press the [RESTART] key.
3. Take up any slack in the media.
Remove the ribbon, and check the status
of the ribbon. Replace the ribbon, if
necessary. If the problem is not solved,
turn off the printer, and call an authorized
service representative.
EO1-33032
5.1 Error Messages
Solutions