Troubleshooting - Sony Vision Exchange PEQ-C100 System Integration & Services Manual

Troubleshooting

If the system does not operate properly, check the following items before concluding a failure
has occurred.
Symptom
Vision The version of Intel
Exchange on a Graphics Driver on
computer fails the computer on
to start after which Pod PC
installing Pod Software is installed
PC Software. is old.
(Version lower than
21.20.16.4627)
The computer on
which Pod PC
Software is installed
does not meet the
required
specifications.
The main unit A system backup is
or Pod is not in progress.
responding.
The video on Video playback is
the Home hanging.
screen freezes
when the unit is
turned on 10
minutes after
turning the unit
off.
Cause
(If the user has not changed the location when Pod
PC Software is installed)
Check that the "Intel Graphic Driver should be
21.20.16.4627" log is not in the VisionPresenter.log
file in the following folder.
C:\Users\username\AppData\Local\Sony\
CollaborationSystemClient\Logs
If the log exists, update the Intel Graphics Driver to
version 21.20.16.4627 or later.
To update the version, check the documentation that
came with the computer, the Microsoft website, the
Intel website, or contact the computer manufacturer.
Use a Pod or Pod server that meets the specifications
listed in "Required specifications" (page 57) in the
"Required/Recommended Specifications of Items
Available Separately" section.
Press and hold the power button to turn off the
device, then turn it on again.
If the problem occurs frequently, make a record,
including video, photos, logs, date and time of
occurrence, and details of the reproduction
procedure, and consult your service representative.
For Sony BRAVIA displays, set [Settings] >
[Network] > [Home Network Setup] > [IP control] >
[Simple IP control] to "ON" to avoid this problem.
For other displays, reboot the system.
106
Solution